I had these guys install my surveillance, cabling, TV's and phone system in my restaurant that i…read morejust opened and they did an outstanding job in a timely manor. Dustin and his staff are very courteous and professional. The prices are very fair too as i shopped to find a great deal. I highly recommend.

I have worked with Dustin on several projects, from phone installs, office moves to cable…read moreextensions. He ensures the installations go smoothly and is a wealth of knowledge. I was very impressed with his professionalism and customer service. He goes above and beyond. Customers are always happy. Thanks Dustin!

honest and friendly. store manager was very kind in assisting myself and my elderly father with…read moregetting his account fixed and even got the data back on his phone after he accidentally deleted it

They ought to be more transparent and refrain from exploiting customers by adding unauthorized…read morelines to their accounts. This severely damages Verizon's reputation!

I constantly read the negative feedback about Spectrum. People saying they don't get good service,…read moreor the internet, home phone & mobile service stinks. I can't speak for everyone but I disagree with their comments. I don't have those problems. Many years ago, they bought out the contract I had with AT&T. I consider AT&T the worst when it comes to customer service & their plans. U-Verse was the best until AT&T put me with Direct TV, which they unfortunately own. The service went downhill. I was constantly talking to AT&T reps from India who had no clue what they were doing. AT&T loves to raise prices within a month or two. Always telling me they're upgrading their TV & Internet service. I constantly had to fight with them to agree with the contract they put me in. Adding junk channels I don't watch or understand. Towards the end of my relationship with them, they put me on a new two-year contract instead of one. Then they threatened to fine me if I left. Spectrum saved me from them & paid the AT&T contract off. AT&T still tries to ask me to rejoin them, I refuse & decline as they haven't changed how they serve their customers. I've been with Spectrum for many years. I used to have their TV service. But once the contract was up, the prices slowly went up. That's when I switched to YouTube TV. I have an Android box & can download many apps that offer free TV and movies. I only have Spectrum internet & home phone. The home phone service I rarely use because I use mostly my smartphone. The internet on the other hand, is great. Spectrum gave me a free upgrade internet box. My download speeds are now around 350mbps. To me that's faster than the previous. There are outages. But who doesn't get those? I don't complain. Also understand, your devices must be able to handle the download speeds. If you have old TVs, internet boxes, phones, tablets, PCs, laptops, gaming consoles, etc., they won't get the same speeds as the new boxes & equipment. So if you get a chance, upgrade your stuff, so you'll get the internet or mobile speeds you're paying for. I came to this location hoping to lower the Spectrum price. Recently, they raised the price on my monthly bill by ten dollars. The reps gave me a promotion which lowered the price from 15 to 20 dollars for one year. I was very happy. New internet companies are moving into Simi Valley, so while I wait for them, I'll be sticking to Spectrum. In the end, I get great customer service from this location. I can't speak for everyone, but from my experience, it's been superb so far. I get fantastic internet speeds & phone service with no problems. I'd rather be with Spectrum over AT&T. If I have to speak to someone over the phone, at least the reps are here in America & not in India. I never want to return to AT&T. They still provide slow internet speeds, they still break their own contracts by raising monthly prices & then tell their customers the prices go up because of upgrades. Spectrum at least is more reliable than them in my opinion. I'm staying with Spectrum.

Internet outage, then Internet available but not available at our residence. I spent 3 hours with…read morecustomer service on line when they finally said my equipment needed to be replaced. I indicated I'm working from home and needed it now. They said shipping would take 2-3 business days; that was not satisfactory. I said send a tech with the equipment. They said it'll take a couple of days to set up an appointment. I suggested that I pick up the equipment at the Simi Valley Town Center. They said great idea. Why do I need to find the solution?! When I returned the equipment, I questioned why my rate went significantly higher. To reduce the cost the store manager offered a promo that included Internet and an additional line I didn't want or needed. They guaranteed $60 would cover same Internet service and an additional line. To my utter shock, they billed me $75 for the Internet and an additional $30 for a line I never wanted nor needed. I returned the equipment but they wouldn't cancel the services and that I would be billed $105 regardless and only the store manager can reverse the charge and I would have to go back to the store to discuss. I left my number for the store manager to call and reverse the charge. I have no faith so I went on line and canceled all services. I was a 14 year loyal customer.

I am paying for 1 Gig internet and consistently receiving around 90 Mbps download speeds. That is…read morenot even remotely close to what I am paying for. I contacted customer service multiple times and instead of troubleshooting the issue properly, I was repeatedly told that I "have to use their router." That is simply not true. Customers are allowed to use their own compatible routers. Being told otherwise felt dismissive and misleading. I requested that a technician come out to check or replace the modem since the service clearly is not performing as advertised. I was then told I would have to pay $150 for a technician visit. Why should I pay to fix equipment or service that is not delivering what I am already paying for? On top of that, customer service was extremely frustrating. Communication was difficult, and resolving anything felt impossible. There was no ownership of the issue and no real attempt to fix the problem. After this experience, I have decided to switch providers. I would strongly recommend researching other options before signing up. The speeds have not matched the advertised service, and the customer support experience has been very disappointing.

3 weeks ago they sent a contractor for installation who drilled 6 unused holes in my drywall,…read morewithout permission. They sent another tech came patched some of the holes w/ putty, assuring it would be covered by Frontier. However the drywall holes weren't completely sealed or patched. Then they sent me a $150 bill for the second tech. After numerous phone calls, chats, and a damage claim, nothing was resolved. I'm still left with holes in my wall, risk of moisture and termite, and a bill, and several hours wasted.

Their really an independent contractor. The company stores are better. They are good for quick fix…read moredepending on you get

I finally upgraded my IPhone 6 - and had to go to Verizon to activate the business account. There…read morewas another customer and I waited. Brandon G, the sales person acknowledged me, and said it would be about 20 minutes. When he could, he began my activation while the other customer was in download mode. Brandon was calm, polite and very efficient- answering all of our questions (she and I both). Excellent customer service Brandon ! And thank you to the other customer who was kind enough to share his expertise.

If therevis any connectivity issue, Supernet's staff is right on it, trouble shoots and fixes the…read moreproblem. They stay in touch letting you know the status of your service throughout the fix/repair! Great people & company to work with!

OH MY GAWD If it were not for John Aliso and Renee out of Palmdale CA.; the new adventure might…read morehave been a complete and total failure! I work as a foreperson for a land baroness out in the desert. We tried frontier which was a failure, then someone bragged about hugesnet being so great because they had 5G and then they in turn assured us that we needed their more expensive business class, and to make an extremely long and boring story less, as in "less being more" giggles, it became a tedious and dismal failure!! Then we found John Aliso and Renee at Supernet 360. Set up the appointment for the install, they came out, installed the new system of which DID NOT REQUIRE A DISH mind you. Based on microwave technology.......... Three words best describe our experience so far........ NIGHT AND DAY!!! Night being the DARK SIDE of things with Frontier and Hugesnet Day being the BRIGHT SIDE of things Supernet 360 Our system went down recently because of a Supernet 360 system upgrade. A call to John was made the wee hours of early Sunday morning.... By 8 AM that morning John responded and explained their upgrading and by the early afternoon, it was back up and running! Now this must be said, WHAT BUSINESS do you know that will make any response to your inquiry on a SUNDAY MORNING, let alone on any weekend at all but especially on any Sunday for crying out loud, giggles!! I give this service and John Aliso two thumbs up, and he certainly has my vote!!!

Turn Wireless was able to get us fast internet to our rural home where our only other option was…read moreslow satellite internet! Service has been reliable and it has been amazing to finally be able to stream Netflix! Thank you Turn Wireless!

From the owner: Since 2006, Turn Wireless has been providing wireless Internet services throughout Southern…read moreCalifornia. We operate our own network of towers and base stations located at strategic high-points throughout the region. Our deep experience, mature network and unparalleled customer care allow Turn to service hard to reach locations and demanding industries where uninterrupted internet service is Mission Critical!

As of Friday, 11/23/18, several channels are suffering from major lag. Those who grew up gaming,…read morewho how horrid it is when you experience this and some channels are coming to a crawl. I'm counting the days until I'm off this contract.

Great place. Guy came over to fix our cable box…read more First thing he did was tell us why our 4k tv was a "waste of money" because "there arent even any 4k shows". So we know this isnt true and we didnt care we but he went on and on. We didnt ask about the tv, we just needed the box looked at. He didnt change anything or fix the box he said, here i have another one in the car..... Sketchy Then he came back with the same box but with a hastly slapped and crooked 'Frontier' sticker on it as to trick us. As if we didnt know. What an illusion. He just left with our box, put a sticker on our box when we couldn't see and came back. Right when he left we took the sticker off and it was our verizon box, the same one, same serial number. (after telling us why everything in our house was the wrong choice to buy for an extra hour hoping he would leave) I mean cable places always get a bad rep, its not their fault its just, i hope he's having fun. 5 stars