I had these guys install my surveillance, cabling, TV's and phone system in my restaurant that i…read morejust opened and they did an outstanding job in a timely manor. Dustin and his staff are very courteous and professional. The prices are very fair too as i shopped to find a great deal. I highly recommend.

I have worked with Dustin on several projects, from phone installs, office moves to cable…read moreextensions. He ensures the installations go smoothly and is a wealth of knowledge. I was very impressed with his professionalism and customer service. He goes above and beyond. Customers are always happy. Thanks Dustin!

This review is long overdue, as I was at the store back in September 2025. I'm giving 3 stats…read morebecause I want to rant about the poor staffing and rave about the great service. I was there to get a new iPhone 17 shortly after they were released, and while there were at least three people there for the same thing each time I went, there was only one employee staffed. The appointment I had made meant nothing because it was ultimately first come first serve. I left and came back on two separate days in hopes of not having to wait hours. Finally, I sucked it up and waited my turn. Cam (Camden) was the man on duty, and he was a rockstar. He was able to help me and my older father while alternating between two other customers at the same time. He was incredibly efficient and friendly despite what seemed like a hectic situation. I so appreciated Cam's patience and help. My only complaint is regarding the staffing, as Verizon should have been able to anticipate more customers, and therefore the need for more staff, when a new iPhone is being released.

I usually loathe getting a new phone but the guy at the counter was super helpful and straight to…read morethe point. Super professional and courteous , we had to come back a few weeks later and it was Cam again, he really helped clear up my questions about my bill and helped me out with purchasing a lens protector and put in on for me. Thats customer service.

We are long time Spectrum customers…read more We upgraded our internet speed a few months ago, and since then my granddaughter has had problems with her Playstation. She is knowledgeable and figured that the modem wasn't updated to handle the one gigabyte. We went to the Simi Spectrum store and worked with Erick who immediately understood our problem and knew the correct fix. He recommended swapping our old equipment for new equipment that could handle the new speed. My granddaughter and I went home, grabbed the old modem, returned to the Spectrum store to trade it out for the new modem. Erick, once again, provided help and insured my granddaughter had a quick in and out experience. He was respectful of her knowledge and spoke with her as such. Later, when she was installing the new equipment, she called Spectrum customer service to activate the new devices and spoke with Trish from St. Petersburg, FL who also respected my granddaughter's knowledge and was also incredibly helpful as they worked together. Good experience!

Internet outage, then Internet available but not available at our residence. I spent 3 hours with…read morecustomer service on line when they finally said my equipment needed to be replaced. I indicated I'm working from home and needed it now. They said shipping would take 2-3 business days; that was not satisfactory. I said send a tech with the equipment. They said it'll take a couple of days to set up an appointment. I suggested that I pick up the equipment at the Simi Valley Town Center. They said great idea. Why do I need to find the solution?! When I returned the equipment, I questioned why my rate went significantly higher. To reduce the cost the store manager offered a promo that included Internet and an additional line I didn't want or needed. They guaranteed $60 would cover same Internet service and an additional line. To my utter shock, they billed me $75 for the Internet and an additional $30 for a line I never wanted nor needed. I returned the equipment but they wouldn't cancel the services and that I would be billed $105 regardless and only the store manager can reverse the charge and I would have to go back to the store to discuss. I left my number for the store manager to call and reverse the charge. I have no faith so I went on line and canceled all services. I was a 14 year loyal customer.

I am paying for 1 Gig internet and consistently receiving around 90 Mbps download speeds. That is…read morenot even remotely close to what I am paying for. I contacted customer service multiple times and instead of troubleshooting the issue properly, I was repeatedly told that I "have to use their router." That is simply not true. Customers are allowed to use their own compatible routers. Being told otherwise felt dismissive and misleading. I requested that a technician come out to check or replace the modem since the service clearly is not performing as advertised. I was then told I would have to pay $150 for a technician visit. Why should I pay to fix equipment or service that is not delivering what I am already paying for? On top of that, customer service was extremely frustrating. Communication was difficult, and resolving anything felt impossible. There was no ownership of the issue and no real attempt to fix the problem. After this experience, I have decided to switch providers. I would strongly recommend researching other options before signing up. The speeds have not matched the advertised service, and the customer support experience has been very disappointing.

Have been a customer for over a decade. We have been without internet for a week. Technician cam…read moreand still no internet. They are going to send us a 3 rd router. Can't talk to anyone local. Horrible customer service.

I finally upgraded my IPhone 6 - and had to go to Verizon to activate the business account. There…read morewas another customer and I waited. Brandon G, the sales person acknowledged me, and said it would be about 20 minutes. When he could, he began my activation while the other customer was in download mode. Brandon was calm, polite and very efficient- answering all of our questions (she and I both). Excellent customer service Brandon ! And thank you to the other customer who was kind enough to share his expertise.

Their really an independent contractor. The company stores are better. They are good for quick fix…read moredepending on you get

If therevis any connectivity issue, Supernet's staff is right on it, trouble shoots and fixes the…read moreproblem. They stay in touch letting you know the status of your service throughout the fix/repair! Great people & company to work with!

OH MY GAWD If it were not for John Aliso and Renee out of Palmdale CA.; the new adventure might…read morehave been a complete and total failure! I work as a foreperson for a land baroness out in the desert. We tried frontier which was a failure, then someone bragged about hugesnet being so great because they had 5G and then they in turn assured us that we needed their more expensive business class, and to make an extremely long and boring story less, as in "less being more" giggles, it became a tedious and dismal failure!! Then we found John Aliso and Renee at Supernet 360. Set up the appointment for the install, they came out, installed the new system of which DID NOT REQUIRE A DISH mind you. Based on microwave technology.......... Three words best describe our experience so far........ NIGHT AND DAY!!! Night being the DARK SIDE of things with Frontier and Hugesnet Day being the BRIGHT SIDE of things Supernet 360 Our system went down recently because of a Supernet 360 system upgrade. A call to John was made the wee hours of early Sunday morning.... By 8 AM that morning John responded and explained their upgrading and by the early afternoon, it was back up and running! Now this must be said, WHAT BUSINESS do you know that will make any response to your inquiry on a SUNDAY MORNING, let alone on any weekend at all but especially on any Sunday for crying out loud, giggles!! I give this service and John Aliso two thumbs up, and he certainly has my vote!!!

Turn Wireless was able to get us fast internet to our rural home where our only other option was…read moreslow satellite internet! Service has been reliable and it has been amazing to finally be able to stream Netflix! Thank you Turn Wireless!

From the owner: Since 2006, Turn Wireless has been providing wireless Internet services throughout Southern…read moreCalifornia. We operate our own network of towers and base stations located at strategic high-points throughout the region. Our deep experience, mature network and unparalleled customer care allow Turn to service hard to reach locations and demanding industries where uninterrupted internet service is Mission Critical!

As of Friday, 11/23/18, several channels are suffering from major lag. Those who grew up gaming,…read morewho how horrid it is when you experience this and some channels are coming to a crawl. I'm counting the days until I'm off this contract.

Great place. Guy came over to fix our cable box…read more First thing he did was tell us why our 4k tv was a "waste of money" because "there arent even any 4k shows". So we know this isnt true and we didnt care we but he went on and on. We didnt ask about the tv, we just needed the box looked at. He didnt change anything or fix the box he said, here i have another one in the car..... Sketchy Then he came back with the same box but with a hastly slapped and crooked 'Frontier' sticker on it as to trick us. As if we didnt know. What an illusion. He just left with our box, put a sticker on our box when we couldn't see and came back. Right when he left we took the sticker off and it was our verizon box, the same one, same serial number. (after telling us why everything in our house was the wrong choice to buy for an extra hour hoping he would leave) I mean cable places always get a bad rep, its not their fault its just, i hope he's having fun. 5 stars