I had such an incredible experience at Valvoline Instant Oil Change today that I had to share it…read more From the moment I pulled up, Scott and Alex completely set the tone with their professionalism, energy, and genuine care. They didn't just rush me through the process--they actually took the time to walk me through everything, explain what they were doing, and made sure I felt comfortable every step of the way. Scott was extremely knowledgeable and confident, breaking things down in a way that made it easy to understand without feeling overwhelming. Alex matched that same level of service with great attention to detail and a positive attitude that made the whole experience feel smooth and stress-free. You can tell these guys take pride in what they do, and it really shows. What stood out the most was how much trust they built in such a short amount of time. I drove away feeling confident that my vehicle was in great shape and that I was taken care of by people who genuinely care about their customers--not just the job. Customer service like this is rare these days, and it absolutely deserves recognition. I'll be recommending this location to all my friends, family, and colleagues without hesitation. Scott and Alex--thank you both for going above and beyond!

I feel like this is one of the better quick oil change places. The guys are friendly and efficient…read more There are recommendations, but not the crazy pressure sales tactics you may see at some places.

On your personal list of the 10 friendliest, most honest people you've ever met, I doubt your…read moremechanic is there. But mine is! He is Neel the owner (as you might've guessed) of this establishment on Imperial Hwy, which is thankfully not too far from us. He diagnoses quickly, gets the job done efficiently, charges reasonably compared to other mechanics we've gone to in the area, and above all is a man of integrity--he's allowed us to pay for certain repairs days later to make sure our car is running properly first. He is transparent about his shop's limitations (they don't do German cars but refer us to highly rated shops nearby). He is clearly very experienced and knows how to weigh the best repair options, especially for older vehicles. I plan on relying on Neel for years to come. Cheers!

First time customer at Neel's Car Care and they really do care! Greeted by Hector who immediately…read moregot us going, understood my concerns and what I wanted done. They were busy but insured me it would only be about two hours for an oil change, break inspection, and tire rotation. Got a call about an hour later from Neel himself saying my Rav 4 was ready to go and didn't hassle me about doing any additional work, which I feel you get every time at a mechanic shop. It was a great feeling to just get the service and feed back you requested. Thanks Neel and Hector for the honestly, professional input, and transparency. Look forward to working with your company in the future. Only downside is parking. Be patient and you'll find one.

Bought a used car without PPI so took it to Crady's to get a checkup after seeing the glowing…read morereviews online. Jamie and Dale didn't disappoint-they are honest, professional, friendly, and patient! They don't upsell. They are in easy to find nice clean location too. Highly recommend! Will definitely be coming back as we had positive experience.

I've been taking several vehicles to Dale and his team over the past decade or so. I can always…read morecount on them to diagnose the problem and give me a fair and honest estimate. I've taken three different cars here. This team takes care of each one. And they answer all of my questions. And they do it at a fraction of the cost of any dealership.

How many people love getting their oil changed on an extremely hot afternoon? If they don't it's…read morebecause they didn't come to Jiffy Lube!!! The Team, the Time and the Talent made my day! Personable, knowledgeable, caring, finished in 10 minutes and the pricing/value ahhhhmazing! Thank you to Trevor, Ivan, Rico and Cruz! From start to finish you all provided me and ths other customers with an exceptional experience! I'll be coming back to Jiffy Lube for sure!!!

Came in on Wednesday because battery light came on. They ran codes and said the battery seemed to…read morebe fine but it might be the alternator (which they dont do). Also said I needed an oil change and spark plugs. Got Alternator done at Firestone and everything was good. Drove straight to Jiffy Lube for oil change and spark plugs. They eventually called me outside to tell me that they did the oil change, but then they did the spark plugs and now the car was making a loud repetitive knocking noise. The first employee asked what I wanted to do, and asked if I wanted them to put the old spark plugs back. I was still in shock and then the manager came over (bald guy). He explained the noise again and I asked if they put the old plugs back will it stop. Manager guy says they dont even know if they're usable because they have been disposed of and contaminated now, but like, the first employee suggested it to begin with? Then he was like "we're gonna have to move your car to the other bay because we're busy right now." So more waiting, and they tell me that the car will need to be towed out. Like what? What the heck is going on? So now I'm waiting for the tow truck, and another employee (younger) comes over to me to apologize and try to explain different scenarios as to what the problem is. But it was grasping at straws. It could be this, it could be that. But at the end of the day, something happened in that Jiffy Lube bay. I left Firestone and easily drove over to Jiffy Lube with a quiet, working engine. And somewhere in whatever Jiffy Lube did to it, my engine became undrivable. After nearly 4 hours at Jiffy Lube, the tow truck finally arrived and we towed it straight back to Firestone. They're still doing the diagnostic and its looking like an engine swap is going to be needed now, but they also asked what the heck did Jiffy Lube do because when the car left Firestone that morning it was fine, and now 5 hours later after Jiffy Lube did something it was not fine. Oh, and Jiffy Lube charged me for their labor that occured while they were 'working' on the car. I'm still waiting on official diagnostic tests but next step will contacting the CA Bureau of Automotive Repair.

Went by the shop first time asked the service rep if he could turn my engine light off he did so at…read moreno cost and was happy to do it for me. Five stars all the way. Thanks again.

I had just put my review in Google and will paste it here. I continue to come here because of Sean…read more He had earned my trust and now my kids call him uncle Sean. Not often you see business with tons of long time clientele. That speaks volume. I have been coming to this location for about 15 years. I live about 30 miles away but I come to Urgent Auto Care because they are honest, trustworthy, friendly, and most of all, they will give you the run down on the issue and offer options for you to decide on what you want to do with great pricing. I often come here for things the dealer wants me to change and repair and Sean will let me know what is more of a priority than other items, or the dealer reported items, that is not as bad as the dealer made it sound like and that I have some times before I really need to think about changing or repair. Sean had consistently proved to me that he will be honest on what you need and not on what he can earn from you. After so many years, my wife and two kids now also take their car to Sean at Urgent Auto Care.

Had a nail in my tire, causing a slow leakage of air. The young man at the desk was very…read moreinformative. Told me I have a lot of life on my tires. So he suggested patching the tire, instead of plugging it. Asked estimate on tires, so I know a ball park fig for in the future. He the gentleman at the desk looked up all the info and came to waiting room , sat down and explained two separate tire brands, mid price range for my Equinox. Left me the print out. And my car was ready! Took about 30 minutes. I felt good! Cared for ... not put through the wringer. Throwing my hard earned money away... The garage worker came over and told me to have a good day and thanked me. I will be back for my breaks and struts/shocks... Thanks again EV

Headlight change for a Kia Optima. Very kind gentleman. Fast, fair and efficient... thank youread more

Fast, friendly, and quality service…read more I've been coming to this location for my fast oil changes and I have always been very satisfied with the quality of work. I would definitely recommend.

Took my work truck here and was helped by Paul and the crew. Paul was really nice, efficient and…read moreanswered any questions I had. I didn't have too many questions since he pretty much presented all of the info to me in a quick but understandable matter and explained everything thoroughly as well, using the IPad and his computer screen. The lady helping below the vehicle was fast and the guy that showed me the oil at the end was on top of it and called out all these commands while still working away. It really did take 15 minutes to get in and out of there. Would come back again for an oil change! I did try calling another tire and auto service repair center that most of my coworkers use, before I came here, but the last place didn't answer the phone!

Nice service, today I had a visit and the guy was so kind and helpful didn't ask his name but he…read morewas there around 2:40 and he speak Spanish so that is so helpful

Don was great! Just got an oil change and he was thorough and honest! Great price as well.read more