Worse car insurance you can possibly have! Someone hit my car and it's apparent who hit whom, yet they failed to look at the photos and settled saying there's no evidence. Please do yourself a favor do not waste your money, they don't care about you and wont represent you. They just care about getting your money. read more

I have been insured with this company for six years with my broker being Freeway auto insurance. With just a liability policy the monthly rates were pretty low. I'm leaving this company to go with Geico auto insurance. I send customer service a email with a copy of my new policy, but they renewed it anyway. I had automated payment setup for my monthly payments and not for a automatic renewal. Now they are charging me for canceling my policy and they still have my renewal first payment. It takes them days to answer any written request. I never made any claims or missed any payments in all my years with them only to be given a run around now that i'm leaving. What a joke! read more

The worst auto insurance company to go to Beware do not use the company at all! When it come to get help when needed the customer service is very disappointing and you get the run around. Former customer read more

I have a policy, and it is IMPOSSIBLE to get customer service on the phone. You can't leaVe messages, no voice mail. I call almost daily. The website has not been working since I joined 8 months ago, so I cannot pay online, and they want to charge me $10 each month for paying on the phone.I spend HOURS a month, just to make a payment. Go with someone else!!!!!! read more

Worst insurance ever after having them for over a decade we finally had to use them . Well we are not perfect we had an accident . This insurance likes to drag out everything wasting all my time . Giving me such headache and stress . They won't pay because all there paperwork is always input somehow wrong. I hate this insurance. read more

WORST INSURANCE EVER!!!! BEWARE. No customer service. Left messages and email, no response. Many times cannot leave a message because the mailbox is full- and that is a daily occurrence. Only got hold of someone by stating buying new insurance- but still got the run around. Claim adjuster that we got was Alex Lopez- they should terminate him. Now we need to go through a lawyer to get what was paid for - insurance coverage. read more

We have been with Infinity for 10 years have not had a accident at all. Then all of a sudden our payments have tripled. You would think that all that money they made off of us for 10 years with not one accident they would be fair about it. But now they are over charging us way more. A friend of mine had a accident and and they had to pay thousands to the couple of hundreds the company paid. And now cause they have been customers for more than 10 years and it was their first accident they made his insurance 5 times that amount. I'm beginning to look into another car insurance this one is a dud. If you are thinking about joining this insurance I would look else where. Unfair and Customer service are rude people. read more

After over 5 years of loyalty as a customer, you would think that a company would show some level of compassion during the most horrific time of your life. Thats not the case with Infinity Auto Insurance. My husband recently passed away about a month ago. I faxed Infinity his death certificate as proof. A week later, I checked my account (because I haven't heard from them about receiving the fax) and I noticed my monthly bill went up by $45. When I called to ask why the increase, they said that since I am no longer married, that I no longer qualify for the marriage discount. Completely shocked by this, I asked to speak to a supervisor. Once I was connected to "Kathy", I informed them that I only had three months left on policy, can they make an exception. "Kathy" told me that "this is the company policy because if people get divorced or separated they no longer qualify." I told her that if that was the case, I would have never informed them of my husband's demise and continued paying the policy at the reduced rate. Then "Kathy" explained to me that "Well, if I get into an accident, it would be considered fraud". At which point, I told "Kathy", "Well, it's not like my husband would get in an accident in the near future, now would he." SUCH A HEARTLESS COMPANY!!!! MOVING ON TO ANOTHER INSURANCE ASAP!!!! DO NOT GET A POLICY WITH INFINITY AUTO INSURANCE!!!! read more

This deserves 0 stars. This is the worst company I have ever dealt with, after their driver hit me and ran, but didn't have a fast enough car to get very far, meanwhile I do. This bullshit insurance company refuses to get in contact with me after multiple attempts on my end. I'm furious and concerned that this company is allowed to operate, it should be illegal. I worked so hard to buy a car that I really like and I find it a disgrace that this terrible organization can operate as an insurance company in our country. read more

Horrible customer service! Switched from Allstate just to save some extra money, worst mistake ever! Recently involved in my first car accident ever and reported it the same day, 3 days ago, have not heard from them, and after reading these reviews so scared of what is to come! As soon as I am done with this claim I am definitely switching back to Allstate! read more

What everyone else said. These people let my coverage lapse and blamed me for it. There are tradeoffs associated with using a low cost insurer; being insured shouldn't be one of them. read more

This company has been the most difficult company to deal with! The leave you on hold for hours, then when One of their clients hits your PARKED CAR, they refuse to pay for all of the damages. This company should lose the license! Now our car is being held by auto body shop and our insurance company is having to take it over. NEVER WOULD I RECOMEND THIS COMPANY read more

Infinity insurance are the worse insurance company to have I wouldn't recommend them to my worst enemy my car got vandalized really bad and this shit A*** company will not pay for it all the money I pay a month and when something goes wrong with my car it's always a problem even with AAA I'm done with this company I hate them if I could give them no stars I would read more

Piece of crap! They over charge and dont even do their job. They failed to report to the DMV for having insurance and after telling them to fix it 2 weeks ago, it has not been done. Long waits on the phone and after you finally get through, they're jerks. Never ever going with this bull shit company again! read more

This is the worst insurance company in existance!! I get hit by one of their clients and they want me to pay for the rental car and then reimburse me after?! Infinity Insurance is worthless!!!! They want the one who gets hit to do their job!! Pathetic!!! When David called me and told me that they weren't going to pay for the rental and not allow us to take it to our body shop of choice I knew they were garbage!!! After arguing back and forth with David I asked him how can they even insure someone without a drivers license I never heard from him again or from this pathetic company again!!! I'd rather pay tickets for the rest of my life rather than being insured from these losers!!! read more

Worst customer service and claims adjusters EVER!!! My car was hit by someone insured by them ...otherwise I would never be associated with an organization with such horrible service. We consistently have to chase our adjuster who doesn't respond to calls or emails. When we try to escalate to they give us the adjusters boss who's just as bad as the adjuster. I don't understand why anyone would even use them. Horribly slow and no communication at all!! read more

I would give this company a zero, they raised my premium by 5% after a year for no reason at all. Called customer service and they said it was to stay competitive with other insurance read more

Worst auto insurance ever. Really bad customer services, not reliable and untrusted. I had a really bad experience with them, I really do not recommend their services read more

I was involved in a accident and my experience with infinity has been terrible. My car was towed straight to the salvage yard without being inspected first and it wasn't even close to being totalled! They started taking the plates off already before they realized there was a mistake. Calling wasn't any better, nobody will give you any information. Luckily it was taken to Caliber Collision and they took care of us with great communication. We paid our deductible and the man that hit our car came forward so we had all his insurance information. He and his insurance took fault and they set us up with a rental. We paid the deductible and infinity was supposed to go after his insurance to be reimbursed. When I called Infinity to get an update, I was transferred several times. When I finally got through the man was very rude and hung up on me. I called the party's insurance that was involved with the accident and they said they have yet to receive any requests from infinity! So frustrating! Do not get this insurance!! read more

It is truly unfortunate that I am unable to assign zero stars to this insurance agency. I have never, in my life, experienced a higher level of incompetence and complete disregard for a client experience. It all began when an Infinity claims adjuster mistakenly assigned an at fault accident to me as opposed to my spouse who was actually the driver in that incident. I noticed this mistake a little over a year ago and requested that they adjuster make the necessary correction so that the points that were added to my driving record would be corrected. Fast forward to a month ago when the new insurance policy I have with a different insurance company is cancelled because Infinity Insurance reported that I was at fault for that very same accident that they were supposed to have corrected. I first contacted the claims adjuster who proceeded to tell me that I was lying. He told me that I was probably the one at fault and was trying to defraud the agencies by now claiming that I was not the driver! He refused to tell me what record of communication from me was on my file. (Mind you, I had already spoken to someone in claims several times about this error.) He then hung up on me. I had my spouse call claims later that day to attempt to clear up the error himself. He spoke with someone else who proceeded to tell him that there were multiple notes on the claim file about who the correct driver was. There were even notes from Infinity that verified that he was the driver!! He was confused why the claim still said that I was the at fault driver!! Seriously!! After that other guy said I was lying!! Fast forward again to a week later when we receive a letter from the claims department that confirms the driver correction was made. At this point I am told that I now need to speak with someone in Customer Service to get a letter of experience that will show the correct information. After calling in several times with 30-45 minute hold times, customer service is unable to provide me with an accurate letter of experience. I am told by customer service that I have to call claims (again!!) to get the "correct document that I need". No, they can't just call the claims department themselves to figure out the mess they've made. They apparently can't communicate with each other... I mean... I tried calling claims again today and actually had a woman tell me I was "going too fast for her and needed to slow down". I am at a loss for words to describe the level of frustration and sheer exhaustion that I have experienced at the hands of this company. This lady is overwhelmed by the complexity of my issue and has no idea how to help me besides transferring me back to a claims adjuster who, guess what?!?, refers me back to customer service. Please, please, please!! Choose a different insurance company to work with. For your own sanity and for an experience that does not cause unnecessary accidental damage to your driving record, DO NOT work with Infinity Insurance. Buyer beware! read more

If I could give Zero stars, I would. Next to Access Insurance, they are the worst insurance company ever. Got hit by a driver who made an illegal u-turn from the side of the road. Filed the claim with Infinity, my insurer. Michelle Wray, their Claims Adjuster, wouldn't return phone calls, nor would her useless Manager, Jonathan Martin. I think the only two qualifications you need to have to be a Claims Adjuster at Infinity is to 1) know how to NOT answer the phone, and 2) know how to NOT return phone calls. She's probably too busy stuffing her face with Jujubes and Taki's to take care of policyholders. After days of leaving messages, she finally called and took a recorded statement. She did everything she could to look for coverage gaps in my insurance so they wouldn't have to pay. Just a low class organization. Bottom line is they suck. read more

This company is a scam. I've been getting mail from them for over SIX MONTHS, addressed to SOMEONE ELSE and each time I've sent it back "Return to sender, WRONG ADDRESS" and they are still sending me someone else's auto insurance paperwork. They DON'T answer the phone and I've even tried to e-mail their parent company and they said to "go ahead and throw it in the trash". Something is up with these crooked people. read more

On the afternoon of 6/24/17 at approximately 2:00 pm I was rear ended in my Personal owned vehicle. Come to find out the driver that rear ended me was drunk, and on top of that he did not have a drivers license and his insurance company was Infinity insurance. My car was non-operable after the accident so i had to get it towed back to where I live on a military base as I am active duty in the United States Marine Corps. I went to the ER for medical treatment for injury's that occurred in the accident. I am still seeking medical treatment. Note i said my car was not non-operable, I have no other means of transportation unless I receive a rental car. Natalia the claims agent told me that they could not get me a rental car until after my car had been appraised. So we talked about it and we came to an agreement that after I came back from my out of state trip we could set up to get the car looked at and set up a rental car, all i had to do was call her a day or two before I got back into town. Calls after calls are made to Natalia and she never answers. First it started on 7/6/17 when i called and her voicemail said that she would be out of the office until 7/10/17 but it also said I could hit 0 and be transferred to one of her co-workers. So I hit 0 and wait for 8 minutes and then get disconnected by an automated system saying "We are experiencing a high volume of calls, please try to call back later". I had this happen multiple times, It seems this company is always receiving a high volume of calls at all hours of the day as I can't get connected to anyone except for the sales department. Come 7/10/17 I finally get in contact with Natalia, and at this point i'm told that it will be 1-2 days before someone to come and inspect my car.. Note: I'm still without a rental car at this point. I wait and wait and finally get a call 2 days later for Justin to come look at my vehicle. My car is on base and they need me to escort them on the military base so they can value my car. But how am I supposed to get to the gate to let them on? I need a rental car, so I told them that their was a enterprise less than a quarter mile away that I can walk to and pick up a rental so I could escort the appraiser on base, Natalia didn't budge. So I had to go out of my way and find one of my buddies that would let me use his car for a short amount of time to let them on base. Now that the car has finally been looked at I should be able to get a rental car right? Wrong, I called Natalia the same day that the car was looked at and she didn't answer so I left a voicemail. I had to wait until the next day to get a rental car and by this time it is 7/14/17. 20 whole days and plus the morning of the 14th of July I waited to get a rental car after the accident. So now i'm thinking okay now I just need a check for my car that is totaled and then I can buy a new vehicle. So they estimate the value of the vehicle to be x amount of dollars. But I had just replaced everything for the braking system except for the front calipers (which I had receipts for) and I wanted them to value that into how much the car was worth also as I had only put at most 500 miles on those brakes. Natalia said it should be 1-2 days give or take so you should hear from me next week (this was on 7/14/17). 7/17/17 (Monday) rolls by i don't hear anything. Then Tuesday I call, no answer so I leave a voicemail. Same thing for Wednesday and Thursday I call get no answer so I leave a voicemail. Here it is 7/28 and I still have not heard anything from Natalia or anyone from infinity insurance. I have left 5 long voicemail's from the 17th of July till now 7/28/17 each with the request that they call me back and I even left my cell phone number on the voicemail for them. I check my mailbox 7/28/17 and get a letter that say's they are in the process of investigating my claim/loss and to date she is unable to bring the matter to a conclusion for the following reason: they are awaiting my medical bills and records, or my signed medical authorization, in order to properly evaluate my injury claim. But what does that have to do with returning my calls? or with my property damage claim? The rental car is only paid until the close of business 7/28/17 (5pm). So why am I, an active duty military member being put through all this terrible customer service and stress? Come 5pm today if I keep this rental car guess who gets to foot the bill for the time being? Me, and guess who still hasn't received a check for my property damage.. Me. Is this how you really treat the men and women that serve this country? I didn't know a company could stoop so low. The bottom line is that we are all human's and deserve to be treated like such. read more

If I could give this company zero stars I would. I have received nothing but HORRIBLE services from Infinity. I was in a car accident(other person at fault) and when I went to call Infinity they were arguing with me about my claim saying it was impossible what I was describing. My car was not drivable because my entire drivers door was bashed in and my side mirror was dangling, and the person from Infinity said I would be fine to drive it home. I repeatedly told her I didn't feel safe driving my car clear across town, and if they could send a tow truck to take my car to my home. THE DO NOT OFFER TOWING IF YOU GET IN ANY ACCIDENTS, don't be fooled.They also did NOT OFFER ANY RENTAL CARS. Instead I was told that I should enter through my passenger side and climb over to the drivers side to drive. WHAT A JOKE. Then I get assigned an adjuster who is on vacation for two weeks, and when I call to talk to a supervisor THEY PUT ME ON HOLD AND HUNG UP ON ME. I paid for full coverage to have the worst service ever!!!!!! DO NOT GO WITH THIS COMPANY!! read more

This is the worst insurance ever!!!! Customer service is HORRIBLE, they don't help you at all. I got into a car accident and took them literally 14 days to finally take my car to their body shop. It's been 1/2 months since my accident and I still don't have my car. read more

Do not, I repeat do not ever get insurance from these people. I am thoroughly convinced that they are scam artists. And if you ever go to a reputable insurance place like Freeway Insurance that looks at all insurances and tries to give you the lowest one don't ever go for this one. I've had their insurance for about a year-and-a-half and my policy has lapsed about four or five times because every time you call back they'll give you a different date of when your auto insurance policy is due and then they'll cancel your policy. Every time you call the customer service they'll give you a different price on what you're supposed to pay. And even if you speak to a supervisor nobody will take accountability for their business actions or try to rectify the situation by giving good customer service. I am going to report them to the Better Business Bureau do not I repeat do not ever get insurance from these people I am thoroughly convinced that they are scam artist and if you ever go to a reputable insurance place like freeway insurance that looks at all insurances and try to give you the lowest one don't ever go for this one I've had their insurance for about a year and a half in my policy has left about 4 or 5 times because every time you call back they'll give you a different date of when you're out assurance policy is due and then they'll cancel your policy every time you call the customer service they'll give you a different price on what you're supposed to pay and even if you speak to a supervisor nobody will take accountability for their business actions or try to rectify the situation by giving good customer service I am going to report them to the better Business Bureau I paid this month insurance because I had no choice but as soon as I get paid I'm switching insurance a little bit extra money per month is worth way more than getting your insurance policy cancelled and then having the pay money to reinstated and then the price of the insurance seems to be excessive in itself shame on America for letting these type of businesses screw over hard working people read more

The worst customer service and employees are not on the same page. One individual gave me a quote to add a person on to my father's insurance and when I called back with the driver's license they said they could not help me since the policy was not under my name, however, I am on the account. Asked to speak to a supervisor and he was just as useless and said: "he was sorry I did not get the resolution I was looking for". They made me feel unwanted and disappointed in the lack of professionalism that a company should demonstrate read more

Worst car insurance ever do not bother ... worst customer service !!! They do not help you at all the insurance from the other guy that hit me was more helpful to me than my own insurance read more

I was rear ended by a guy who was driving his girlfriend's car that was insured with Infinity. A week later, one of their staff appraisers contacted me to schedule a time to have me bring my vehicle to them for inspection. They were very quick to get me in and out with no problem. The adjuster told their system was down and they were not able to print the check at that time, but would get it in the mail asap. That was 3 weeks ago. I have been calling (office and cell) and emailing the appraiser and adjuster multiple times with no returned calls or emails. Their long intensive voice mail recording even state that calls made before 3pm will be returned the same day. Same day as what? I've even called the adjuster's boss on his cell with no answer or return call. I called their 1800 number yesterday which the person forward me to the adjuster's voice mail. I called back and told them I want answers and not voice mail. The second guy was clear to inform me it was out of his wheel-house but would do what he could. He was very helpful. Informed me that the claim was approved and the check should have be released a long time ago. He contacted the adjuster's supervisor, who was out sick, which told him that she would call the adjuster and tell him to call me ASAP and if I don't hear from him, to call her in the morning. Well, here it is. The next afternoon. I called her this morning and got her voicemail. Other than the individual yesterday that tried his hardest to help, I am not pleased with their promises to return calls. They are not professional by any means and make me happy I am not insured through them. I just might post a review with Geico and tell them that Infinity can't hold a candle to their customer service. By the way, this is the first negative review I have ever posted in my 37 year on this planet. Congratulations Infinity for creating my breaking point. You at least accomplished something. read more

I had the insurance for a few years. Always issues. I was scheduled for auto renewal and I got the statement in the mail that my policy was renewing and my amount I would be auto billed each month. Which went up a over 100$ anyway. I noticed I hadn't been billed. I called the lady said it was a glitch in the system and if I didnt want to be penalized by dmv for a lapse in coverage I had to back pay to continue policy. I asked if there was an issue why I was not contacted and how they can cancel my policy without contacting me to let me know it was canceled. The lady refused to answer my questions and transferred me to a supervisor who advised me that she has been fixing thousands of these errors and customers are happy to back pay and keep their policy. I said you mean to tell me you were aware because thousands of customers have advise you there was an issue and you did not contact remaining customers to let them know there is an issue? She avoided the question and told me I could pay it or she would report to dmv I had a lapse and would be penalized. I ended up getting transferred again and that supervisor ask me why I am barley contacting her after 2 months. I said excuse me last I checked it's not my job to contact you with issues with a policy that's your job! she refused to help me so I contacted better business buearu and insurance commission to hopefully regulate there terrible insurance company! Trust me they suck! I contacted 21st century and they gave me a better price And we're so polite And I was insured within ten minutes! read more

Dude I had this insurance till last year and I had an incident with a neighbor who hit my rear protector when I asked her for her policy info she refused so I didnt know what to do so I let it go but I tried to make a claim this year and now the insurance instead of asking her why wont she give her info when she admit in recording that she did hit my car and that she still wint give me her policy info now they are threatening of charging me of not giving them info my self and when they send you paperwork says just call and we will answer any questions I may have I spend 1hour and 50 min waiting for no one to answer horrible services read more

The WORST insurance. The people working here on all levels are grossly inadequate and really do not care about their costumers. Every time I talk to my adjuster she complains to me about how busy she is with other people's claims....meanwhile I'm over here with out a car for almost 2 months by no fault of my own. GET AAA....STAY AWAY!!!!! read more

Absolutely worst insurance company I have ever dealt with. Over two months ago, a deer ran out in front of me, which totaled my car. They were quick to deem it totaled but we have gotten nothing but the runaround ever since. We will be told one thing by one representative, then the next person we talk to tells us the complete opposite. It's been over two months, they have still not sent out the check and we can't even reach anyone now. Saving a few dollars is NOT worth this crap. I will be gladly paying more to an insurance company that is trustworthy and actually does their job read more

We were insured by Infinity insurance for about 2 1/2 years during the 2 1/2 years there were two accidents in two different vehicles of ours each accident was at the fault of another driver and both accident we reached out to Infinity to find the information we provided them with of the other drivers that was at fault of both accident when reporting to Infinity not once did anyone from the insurance company take the time to get in touch with us in regards to the information that we provide to them of either driver when we called for an update as to what was going on they were very rude unconcerned so at this point my husband and I decided to cancel the insurance with Infinity we received a recent letter from them stating that we will be reported to the credit bureau for nonpayment of insurance when we called a head of time and cancel our Insurance with Infinity at that time of the receiving of the letter we did not own Infinity anything we already canceled our insurance I would not recommend Infinity to anybody with that type of treatment we receive which was unfair and the rudeness of customer service I have reported them to the Better Business Bureau please take my advice and go with a well-known liable insurance company Infinity is most definitely not the one that is dependable at all we have decided to go with Allstate and they have been fantastic Thus Far So! Glad that I am able to share this information with others SO! they do not have to go through what we went through in which was So! Unfair read more

i have to be totallyhonest it is sat the 08/15/2020.2:58pm. i was in a pa ick. i did not know my payment did not go thrpigh.i went to trash a letter from infinity without opening it.i was so sure my payment was made..i opened it and almost had heart failure..if you know you took my call i am patricia s.you are the greatest amazing soul in the phoenix az office at the 602-841-7399..thank you.thank you!!.please whoever you are many blessings.if ever i had the greatest customer service from 1 to 10. you are a million!!!!!!!!- read more

people ! do not trust these people they are full a crap because if you get into an accident wether its your fault or not they dont care you will call them none stop they will ask to leave a message and that they will call you back but they will never do if you dont believe me i feel sorry for you .... read more

I'm on the receiving end of this company (Norwalk location). I was rear ended by one of their policy holders. Obviously not my fault and my insurance company is taking care of the communication with this company. However, I am basically being harassed by an Infinity agent. Many phone calls and mail bordering on threatening. Run from this company! read more

Filed a claim with them, my mom borrowed my car, had an accident so we called to file a claim. They called my mom back to get her statement and the guy had to worst attitude with her and was saying he couldn't understand her be didn't know what her street name meant, and that he needed to transfer her to someone who spoke Spanish, when this jerk had a heavy accent! What difference does it make what the name of her street is? As long as he has the spelling why does he need to know what it means??? So I guess he hangs up on her, calls me and i missed the call. I return it and they ask my for my claim#, which i did not have because they're website was down. So I asked if they could search through my policy #, they said yes. Gave it to her and she said I had nothing, to wait for a call. I told they did call, but I missed it. This TORY ADAMS had the worst attitude. She said wait for an email, I told her I got one and couldn't open it. She said I must be lying!!! So obviously I got mad told her she was a dumb fuck! If she doesn't want to do her job right then pass me to someone else! I even told her I could fw the email since she's calling me a liar!!! Anywho.. good luck if you have them. The customer service sucks! read more

Horrible customer service. If I could give 0 stars, I would! I was rear ended and the party at fault had Progressive (preferred insurance, they're great). Unfortunately, the party at fault did not have enough coverage to fix my car so I had to go through my insurance, Infinity (Kemper) Insurance. Progressive was able to get an estimate of the damages 1 day after I dropped it off at the body shop. Once infinity stepped in, they took 3 days to tow my car to one of their lots and to this day an estimate has not been established. This is ridiculous!! In the mean time I am without a car because I don't have rental coverage. Every time I call to get an update someone different answers my calls and they tell me that they are one of my adjusters. Just how many adjusters are working on my claim? Absurd! If I had so many adjusters working on my claim, I wouldn't have to be waiting so long to get an estimate on my vehicle, right!!?? read more

My daughter was involved in a no fault accident by someone insured with Infinity Insurance. We have waited over ONE YEAR for our expense to be paid and keep getting the standard form letter from them that they are validating the claims. Keep in mind that it was their insured fault! This is a bad company that does not deserve to do business in California read more