I sent an email request to Invitation Homes to get a permission email sent to our HOA to get the clubhouse FOB replaced. I received a call almost immediately after making the request by Katelynne Cadena, Customer Service Representative. Katelynne was very professional, pleasant and attentive to assure me my request had been handled and to also give me information on a pending maintenance request. This experience has been the easiest conversation that I have had with Invitation Homes since renting December 2013...thank you Katelynne read more

So invitation homes gave me a call to review my case and wanted to make things right. I thought great, they're finally doing something right. I was wrong, I'm even more upset now. I spoke with Nicole (the director) and she apologized for everything. But when discussing the electrical/AC issue we had last year, she didn't agree with me that we were living in unhabitable conditions where we couldn't use our appliances and had no AC when the weather was 100+ degrees. Rather, she states that it was just "uncomfortable" and wouldn't say it was unhabitable. Well obviously she's never lived in those conditions, because it affected our quality of life and well-being! Do you know how hard it is to fall asleep in that type of weather where you are just sweating profusely? And because of our decreased sleep quality, our daily/work performance suffered. Our fridges weren't getting power so we had to throw away all our food, therefore we couldn't cook either. No internet in the house for students that live here. I personally require internet for my job as I have to do online documentation. Our electrical issue was somehow tied to the AC, where we would have to keep the AC unit running 24/7 to have partial lights come on in the house even when the AC is not blowing cold air. To "make me happy" she offered $100 credit by saying that it would cover any AC cost which she states come out to $5/day and should be adequate enough. She even had to audacity to say "well it happened last year and it's already fixed so..." Just wow.. all she did was raise my blood pressure. I didn't want to continue to argue with this ignorant woman so I ended it there and got off the phone as quickly as I could. read more

Thank you Ed Castelhano you were very helpful and efficient you explained the whole process and walked through and explained it all. Thank you for making this experience a good one read more

We just had our walk through for the house we're renting with invitation homes with Fernando Gama. He was super helpful and answered all of our questions and concerns! Thank you once again Fernando! read more

Invitational homes offers extremely poor customer service. They don't honor their contractual agreement in regards to a pool. I have probably a hundred photos all with phone properties dating when the pictures were taken. and the constantly tell me the cause of the algae in the pool is low water level. I've had the water tested and it's because the pH is not proper. But they don't believe me and I keep ordering them the pictures I so look forward to us meeting in court. read more

Stephany was super helpful! She's had amazing customer service and helped me resolve our issue in a great timely manner. Thank you Stephany!

PLEASE DO NOT RENT FROM HERE. I have been an invitation homes customer for almost 4 years in the same house. Since covid like a lot of people we've been a couple weeks behind on rent but always pay around the 2nd week and always before the end of the month. This month we got a 3 day notice to pay or quit. I wrote a check that was the amount of the last payment and called to make sure they received the check. Everything seemed fine but I notice they didn't pull the money out of my account and then I got the check mailed back. That day I called in and they told me we were being evicted because the check was $80 short.. this was a $4300 check and we were getting evicted because of an $80 clerical error after paying almost $200,000 to this corporation. The last three days I've been trying to talk to my property manager to get it sorted out and I can't even get a hold of them. This company does not care about you, they will hike your rent yearly, will not communicate with you, and will look for any chance to screw you over. STAY FAR AWAY read more

We are beyond blessed to rent a home from a Invitation Homes. They are always there for us when we have questions or concerns and our maintenance requests are always completed. We appreciate Katelynne Cadena helping us with a concern we had in regards to our backyard trees and she was very helpful and attentive with us in this matter. We felt at ease after speaking with her and taking care of the situation. We highly recommend renting a house from Invitation Homes. read more

Here we go again. This is the second time that maintenance issues have lead me to yelp and also to my local city code of housing. The unresolved maintenance issues is something so serious that it could potentially lead to a house fire and I'm still waiting to hear back from Maintenance. The absolutely worst management company ever. read more

Did a walk through of my new home with Steve today and let me just say, OUTSTANDING service! Couldn't have felt more comfortable and confident in the operations of the house if it weren't for him! I'm glad that he will be doing routine inspections to make sure my home is safe and habitable for my family! Thank you Steve ! And Gilbert for helping us with everything! The experience has been exciting , easy, and trustworthy! Thank you invitation homes for your great workers! God bless! read more

During these hard times of coronavirus Katelynne Cadena and her team have been so supported. Stressing over how my family will make ends meat, invitation homes is helping us out. Blessed to have them!!! read more

I have been a resident of invitation homes for a few years not one issue have ever gone smooth. These people buy old homes and don't want to put the money in to keep them up or provide right specialist to handle the issue at hand. The customer service line will admit they don't agree with the way internal handles things. I have had workers from invitation in my home saying they are told to fix things as cheap and easy as possible, that they don't care about the renter. I treat this home as my own, I have 5 children who call this home, I pay my rent on time, never penny short for years and this is the quality service you provide. But if my rent was late, not paid or how they treat me I treated them I would be evicted etc. But we as renters are told " that's not happening, you're going to have to wait" that was Jose and George today from the service department! On a dishwasher issue we reported Monday, was told yesterday it would be replaced and then no contact was made for communication on times etc. they said Home Depot came but I was home took a day off work. Still no dishwasher and I had to contact to find out why and they are now saying Monday. Don't bother calling corporate Iv went all the way to the main office in Dallas. Never received a call back or email. I have followed all rules and responsibility's of what I'm obligate to in my lease legally but they don't then they threaten "we have lawyers we pay lots of money to go against problems like you" that was David who is no longer with the company. Iv had chad service regional manager promise things of fixing, give out his card and never return calls or texts. Liz is rude, belittling and again fall through on obligation. Iv has multiple leaks in my home and they refuse to air test with a proper restoration company after having double digit numbers in moisture reading on wall checks. They are scam artist and bullies! It's absolutely absurd to treat loyal good residents or any resident this way. With how insane rent is now and economy, don't waste your time renting from these people. Awful way to operate a business corporation. read more

The rent went from 2300 to almost 3000. That's crazy. Also, if you're not a great tenant, they will bash you so bad that makes it impossible for you to find shelter. Make sure to do everything in writing. You will not hear anything about your deposit until you have to email them and not the other way around. Definitely corporate type of company. No heart. All about the money and nothing about the people. read more

Jeremy Reed was awesome. Super professional. He came in and fixed everything we needed. He even went to Home Depot to get what he needed then came back and finished the job! He made the whole thing easy breezy. Highly recommend for all home repairs through invitation homes! read more

Worst company. In regards to this Pasadena office (relocated from Encino), very difficult to get a call back and voicemail always full. We recently ended our lease with a 60 days notice. Curretnly waiting on the final deposit (was informed it will take approx 21days). I checked my Portal and they did not disappoint to disappint me. 5 months of charges from Conservice plus PHYSICAL damages. I was i formed prior to move out that damages will be takenout from my Security deposit, why are they charging me now. I already paid my final bill last May 8th. Its been 3days since I emailed and left a voicemail so far no response. read more

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THE WORST customer service I've ever dealt with, you can never talk anyone at the Office, You call and it re routes you to an operator that's tells you they will mark your call as an urgent matter and it takes them a week to respond back to u, I have never dealt with a company that did not care about its consumers, I've been going back and forth with them for a month now, I have to send countless emails begging them to call me so I can get different questions answered, since invitation homes took over, its horrible, they raise then rent every time they can and cut corners to save money, I finally just had enough and figured it was time to go, they only call for their convenience as it pertains to them, customer satisfaction is not important, I'm a fairly easy person to deal with, read more

Fernando Gama was so amazing and answered all of our questions!!! He gave us really good details on what we had to know very easy and simple! read more

I've been a homeowner most of my life so leasing was not a painless transition. This morning was a bright spot I'd like to give a shout out to Joasa Hunkin our maintenance technician ~a professional and courteous gentleman. read more

August 2019 and my wife has been calling to get the maintenance people out here to fix some minor annoyances. But after 4 calls to their maintenance line in the past 2 months, no calls back and a lack of caring, let's give IH another 1 star review. Pass the buck has become the new norm at this company. I will be posting pics of the issue we are dealing with now. As I've tried to say before, Do your homework before you move in.... Come on IH, do you want us to move? Remember how crappy this house looked before we moved in? Our neighbors have mentioned how we made this house look so much better! If they only knew the issues we have the management company... oh wait! They will now! read more

Customer service representative Danielle Banks was very helpful and attentive to my issues and helped me resolve all my issues in a very kind and friendly manner read more

Fortunately, I love the area that my home is in and the home is in great condition, thanks to the care that my father and I have put in it. So, in trying to get our lease renewed, we are having a hard time getting a hold of someone. I have called 10 times in three weeks, emails on four separate occasions. My father has also called three times and we have no heard back. How are we able to adhere to the deadlines in the renewal letter if we can't get a response? This house was formerly under the ownership of Colony American Homes, to Waypoint Home, and then on to its current Invitation Homes. It's been the same situation every time. The inability to speak to anyone regarding your renewal. This is my fifth year and I'm not in the position where I can move taking care of my elderly parents. Please assist me with another lease. Thank you. read more

Katelynne Cadena with the customer service department was very helpfull and thorough on what I needed to do to complete by request for a credit. So far my expierince with Invitation Homes has been amazing. I've had all maintenance issues resolved promptly. Kateylnne is very kind and polite and thats the kind of customer service you want to receive. Thank you Katelynne! read more

A few pics of what the pool looks like a few days before we move out. Great job maintaining your property Invatation Homes. Good luck to the next sucker that moves in here, I hope you don't like using the pool. Maybe you could keep a pet alligator in this swamp read more

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Danielle Banks was very helpful and reliable I had trouble uploading documents and she help to and answered all my questions

I have been a resident with IH for a couple years now. Out of all the maintenance/service people that have come to my house Steve has been the most helpful and kind to me. He always makes sure everything is taken care of and that I'm completely happy before he leaves. He goes above and beyond with his customer service. He makes sure everything is very clear and that I understand what is going on, what will be happening and what the expected outcome is. Communication is so important when you're dealing with repairs and sometimes larger projects. Overall, Steve makes every stressful situation better when I know he's the one coming. THANK YOU Steve for always being helpful and thorough. read more

I am a current tenant that has been on a roller coaster ride with this company until recently. Mr. Oscar Rendon, has been on top of responding to my request, and making sure whatever is needed is done on the property that I am renting. I just want to say thank you Oscar for being what I always wanted IH which is stepping up to the plate, and making my current stay a lot easier. read more

worst experience ever have been a faithful renter for over three years and have had an ongoing leak for over 6 months the first time invitation homes just replaced vinyl in kitchen and painted over black mold in the cabinets and now have continued to not take responsibility for how they have tenant living and now the new floors are coming up from the water damage and it has went from the kitchen into the living room and when the walls where opened up by plumbers today black mold was deep through them and has been making me and my two year old son very sick and I was told they will have to wait a few days for another vendor to come confirm and if I decide to stay in a hotel in the meantime I will need to pay out of pocket on top of paying this months rent. And the icing on the cake a rat infe began in the attic as they are attracted to black mold and they had a guy come out two traps that's all and he informed me that I will need to remove traps once they catch rats rhat I should smell it and thats when I should crawl up there and remove them as invitation homes doesn't pay him to come back out. read more

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I've been with Invitations Homes for four years. As I get closer to my move out day I would like to thank Stephany for answering all of my questions and concerns. Thank you Stephany for making this transition so easy. She answered all my questions and got back to me on a timely manner. Thank you again Stephan for your great customer service! read more

Ed Castelhano and the company did a fantastic job, it was quick, efficient and very professional. I was completely satisfied. I had to re-locate to a new home and Ed was able to close the deal when I was ready. side note: I highly recommend a raise for Mr. Castelhano, especially for being 10 minutes early to the meeting and being well groomed might I add. read more

This review is for Steve Otterbeck as he is amazing. He is thorough and prompt and so friendly. He definitely is a power player at Invitation Homes as I've been around for years and he is the best maintenance person they have. So many lazy and grumpy technicians!!! Thanks so much Steve!!! read more

Our service provider Jorge Alvarez was so efficient, fast, and friendly. He fixed and adjusted like 5 items in 30 minutes. We were extremely pleased with his services read more

I've been a tenant for Now a year With invitational home and I could say that today I called because I had a little concern and the operator was able To help me with my message and I got a call right away from Katelynne Cadena She was the most kind helpful person I have talk to thank you so much for hearing me and helping me with my concern your respect and kindness really makes me feel great read more

So let me start by saying the people over the phone of the actual company in a call center in who knows where are awesome BUT the people that work in these "local offices" are easily the laziest workers I have ever had to NOT deal with because it's impossible to even get ahold of them. You know it's a problem when you call the 800 number sales people and they laugh saying they get calls everyday from people that can't get a response back from their "Local" office. I've been renting through this company for two years and it's great if you fix everything yourself and don't bother them. I get you guys got bought or merged but come on give even the slightest of the damn. Worst experience ever when it comes to these local offices.. read more

I called to have my Garbage disposal checked in my oven checked because it was something wrong with both of them Joasa Hunkin was the Maintenance man he was here first thing in the morning very professional did a good job in a timely manner this is my second experience with him from now on if I have any maintenance problems I am going to request him personally I appreciate his service thank you read more

I am really upset with this company. I gave them a second chance but it was a mistake I did. I ranted a property on Friday 03/22/19. I haven't been able to use my kitchen, my washer machine. When I move in I was looking around and in my kitchen there was death roaches the cabinets were really sticky from all the grease from previous renters. I will show pictures of what I am talking about. Okay they are just submitting work orders, but it's been 9 days and the only think they've done was fix the toilet. Here is a list of all the stuff that need to be done. 1) cabinets sticky with death roaches 2) stove dirty 3) cabinet loose 4) kitchen fan not put right 5) blinds are broken dinning and kitchen 6) master bathroom shower door loose 7) washer water comes up to guess bathroom 8) floor is crack guess bathroom and kitchen floor 9) guess toilet seat old 10) garage smelled like poop 11) old plugs 12) front door scratched 13) front door gate does not open 14) lock from gate need to be replaced 15) boiler turns of after using the showers From my understanding they have to have all that done before someone moves in. I dont think it's fair that I cant buy groceries for my kids I have to buy food from fast food restaurants. Because of all these issues I am going to call the city to come and see how bad this house is. Honestly I regret having to give them a second chance. I have try speaking to a supervisor but nobody has return my call. I spoke to a maintenance supervisor but he said that the work orders are put in and we need to wait. I have 4 kids with Autism and they cant be eating fast food restaurants because it's not good for them. Also the house is not in good conditions. I told the supervisor that but he said there is nothing he could do. I dont think it's fair we pay in full all the deposit prorated rent and the rent for April, and like that I still dont get to enjoy my house. I want a supervisor come to the property and see what I am talking about. Be careful when you go see a house look very good because once you are in the agents wash their hands and dont get back to you. And they are going to take there sweet time to do thinks. 9 days and and nothing done yet. read more

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During these trying times it's such a breath of fresh air that companies have such awesome people working for them. I have been hit financially like so many people during these times. Carol Roth your CSR that took my call was so professional while at the same time caring and so very helpful . Thank you Carol! read more

Carol Roth was very nice and helpful. Our experience with this company have been nothing but good. We highly recommend them. We Love Invitation Homes!!! read more

Out of water for for over 24 hours property management was supposed to call me back they never did. I called them and they said they couldn't call me because they're REALLY busy okay and I'm not????? Doesn't care about customer at all! read more

Armando is the realtor that helped us look for a new home. He was amazing. So far the smoothest move out process. And I needed that with the stress on top of the pandemic. Armando couldn't of helped us any better. We have no complaints. read more

It's hard to rate a company's performance in a state that is particularly challenging to run a business. With that being said I am sympathetic to the folks who keep things running. However, I will be 100% honest, there are good things and bad. The bad: I have experienced some difficulties in the past with invitation homes, in particular having to withhold rent as well as calling in the state to enforce their responsibility to provide the home with heating and comply with several other safety code violations. We had almost went to court and had to hire a lawyer to help us manage a solution that didn't lead down that road. The Good: Ultimately, the overall experience has been awesome. They have been particularly flexible and accommodating with managing the lease. The people who deal directly with the customers are kind, sincere, and advocating. In particular the man that manages our lease agreements, Oscar Rendon, is shining example of the human aspect of this company. He has been especially supportive and thoughtful through my time here. 5 stars for Oscar :) read more