when you quit paying yelp for advertisement they allow your 1 a\star reviews to come up first and flood your headlines with local companies that do ads with them i get it ...all about the bennies baby...yelp sucks read more

Jason helped fix a plumbing issue in our house, but during the work, his team damaged some of our outdoor lights. He acknowledged the damage and agreed to repair it, but despite repeated promises, he has not returned to fix the issue for over two months. More recently, when I reached out to ask when the repairs would be completed, he stopped responding altogether. Unfortunately, this lack of follow-through and communication has been very disappointing. read more

Very punctual and professional. Had my shower valves replaced. In a very timely manner. Eric did a fabulous job.

I had some plumbing issues and I called around to ask for some quotes. Jason was INCREDIBLE!! I never got him to come out, but he was so helpful and was able to diagnose my situation in a matter of minutes. It turns out it wasn't as huge of an issue as I originally thought! I was able to resolve it with him on the phone. I love his approach where he tries to resolve issues with the least expensive option, going up to the most expensive. He truly is one of the most honest business owners - more folks should be like him. He could've easily made a quick buck with my situation, but instead he earned my customer loyalty. I'll definitely be calling him if I have issues in the future! read more

J's Drains Rooter Service came through for us again!!! OMG we had a little kitchen sink backup which turned into a major pipe issues. We were freaking out but Eric came out and worked his magic. Fantastic service! Highly recommend using J's Drains Rooter Service! read more

Big shoutout to Jason!! Came in great with the service and great attitude, very professional and highly recommended with a great price value for the service requested. even with times being tough and very busy during the holidays he still managed to come on the same day and still had no trouble showing back up the same day to fix one more problem! All it took was one call, if I could give them 10 stars I would! Thank you once again read more

These guys showed up in a timely manner. They were polite, professional, and efficient! I highly recommend this service. I am a repeat customer and I never hesitate to call or refer. read more

The company is awesome!! We had a serious sewer pipe back up. I called Jason and he was out there with his employee Eric in just a couple of hours. He has to remove our water heater to access the 4" clean out. In about an hour he removed the water heater, cleared the drain, ran a camera down the drain to show me where the blockage was. He then came up with a solution to just replace the part of our sewer pipe that had the issue than replacing the complete sewer main to the street. The complete overall service will save me around $6,000 over other quotes we received. We'll definitely use them again if we have any Plumbling issues. Great Service! read more

Our upstairs shower drain was clogged. Had try chemicals but that didn't work. Was referred to Jason from another plumber who couldn't unclogged the drain originally. Called JDrains and the owner Jason personally came out. After several try's with different tools, he was finally able to unclogged the drain. Huge relief! It wasn't an easy fix but Jason kept at it and solved the issue. Jason also applied a nice discount due to some communication issues. I would not hesitate to call him again for whatever plumbing needs. read more

Trying to be as honest in this review as possible. 3 stars - The good : The guy that showed up [Phil] was nice and polite. He knew exactly what he was doing and completed the entire job in 1 hour. The job was to replace a leaky faucet behind the washing machine. Turned off the water, unscrewed the faucet, replaced, and turned the water back on. Simple job but done very well. The bad : Initially scheduled for a Thursday. They didn't show. I called and they said they had another emergency. Fine. Rescheduled for another day. This time they were still half an hour late after I had called him to remind them. Next, the costing was $150/hr, which is reasonable. Phil arrived at 9:30 and finished before 10:30, but they wanted to charge me 2 hours worth ($325)!! What?? Apparently there was an undisclosed charge (1 hour minimum at $150/hr) just to pick up a $10 part from a nearby store (same part you can get at Home Depot, OSH, etc). He went to pick this up in less than 20 minutes. This was unacceptable to me and mostly why its only a 3 star review. The conclusion: The work was good and professional, but just make sure you get a clearer quote than I did so you're not surprised by any undisclosed charges and call them to make sure they are on time. read more

Jason runs an awesome business! My extended family have used J Drains for projects big (like a running a trench less sewer line for our 60 year old home) to small (emergency rooter service within 45 mins to keep my mother in law as comfortable as possible as she goes through chemo). I cannot recommend Jason and J Drains enough! read more

Honest and quality piping services. Was recommended by another plumber since the job was too large for him. Great courteous and respectful team. My wife dealt with them and said they were nice and courteous people that respected the property while they were replacing the drains. She noticed they were also a very clean team, wiping camera cords down and washing things down, wearing booties, had masks, etc. So that says a lot about them since the job is not the easiest to keep clean when their digging and touching corroded drainage pipes. Didn't try to rip us off the first time when they priced us. This says a lot since you don't need to replace drainage pipes often (maybe once in your lifetime). Did there jobs with no issues. Highly recommend them for honest quick work. read more

Submitted an inquiry and it's been three days without a response. This eliminates some of the guess work.

Jason recently did another job for us, replacing some old galvanized and iron pipe and replacing with new ABS. He responded quickly and offered his trusted advice as always. Thanks again! read more

Not all heroes wear capes... last night Jeremy was my hero! He saved me from a desperate back up situation which prevented me from having to shut down my business. Although the backup was really bad, he persisted and keep trying until it was clear. Jeremy was also very pleasant to speak with which helped a lot. I would definitely recommend them!!! read more

Very bad. The guy sent some one else. He chaired 250 for 10 second job of fixing a leak. Stay away.

These guys are as advertised... fast, reliable, knowledgeable, and straight-shooters. I called J Drains and they were able to solve my problem within 24 hours. I noticed a bit of a backup in one of my drains and figured I'd get a bottle of Draino... needless to say after wasting $15 and an hour trip to the hardware store I got on Yelp and called a few services. J Drains was the not only the best priced, but they said they could come out later that afternoon. I was busy that evening so we scheduled them to come by in the morning and they showed up promptly as promised. Within about an hour of their service, they'd completely resolved the problem and even showed me the tree roots that were blocking the line. They even ran a camera and rooted my line a second time just to make sure they got it all. Turns out that I will need a bit of a repair on the street line and this is something I'm going to use J Drains for as well! Highly Recommend these guys! read more

Woke up to a broken water main this morning. J Drains answered the call quickly, was friendly and professional and resolved the issue at a reasonable price. Will definitely use them again in the future. read more

I came home from vacation to multiple plumbing issues. The faucet in my master bathroom was broken and leaking and I had dirty water backing up into my washing machine. Those were the two issues that I was aware of and what prompted my call. I called J Drains on a Saturday on a holiday (Easter) weekend and they were able to get someone out to my house within the hour. Angelo showed up and walked me through what was happening in my house. He explained everything and answered all of my questions. He was even so kind as to take pictures of the leak happening under my kitchen sink (another issue that I was unaware of) so I could see what was happening without crawling under my house. The big item was the blockage in the sewer line and no access point to clean it. Before I knew it they were waist deep in my front yard to gain access. Angelo cleared the blockage, installed a new pipe, created an access point for clean out, and then returned everything to how it was before. He even salvaged a plant that was over the dig site. The customer service was not just stellar, it truly was above and beyond. I appreciated the time and effort Angelo took to resolve my issues. I will definitely be recommending their services to all my friends and family. Thank you again, Kim read more

I couldn't be happier with J Drains! I've had to call their service late night on two separate occasions, for different reasons, and both times they came out immediately and were able to fix the problem for me. J Drains has reliable, friendly staff and is fast and affordable. They even guarantee their work for 30 days. I was quoted almost double by a competitor who seemed bothered by my call and am so glad I called around and had J Drains come out instead. I wouldn't hesitate to call again and highly recommend them! read more

I called J Drains 4 years after they did service on my house when I had a problem and the owner took me through step by steps directions to help me get it fixed without charge....even followed up with me 30 minutes later to make sure my problem was solved. If you are looking for a plumber you can trust I highly recommend the J Drains team. read more

I called this morning at 8:58 am, desperate because my dishwasher was backing up into my kitchen and my sink was clogged to the top! Jason asked where I was located and assured me he could get someone there within the hour. Less than 20 minutes later, Alex arrived at my door. He was polite, friendly, and didn't mind all of my questions! He also gave me a very thorough understanding of many of my current appliances and even the plumbing that he wasn't going to be working with! Within an hour later and at an affordable cost, I had a working sink and dishwasher! I am locking this company's phone number in my contacts because it is awesome to know a plumber that is reliable and trust-worthy. When I need work done in the future, I am coming to J Drains and would love to have Alex work on my home again! read more

Had a sewer back up in both of my showers about a month ago and had another company come out to clear the line. They cleared it but within a week it was backed up again. After clearing it the second time, about three weeks later it was clogged again. Needless to say this was getting old and also having a 4 month old in the house was making it difficult to do laundry and wash clothes. Likely cause was something in the main sewer line in front of the house. Called Jason and he came over to clear the line within an hour or so. Ran a camera down the line and determined that roots were the source of the clog. The following day, Jason's crew, which included one of his sons, came out and dug up the old metal sewer main and replaced it and the cleanout with a new PVC line. Jason was fair, offered very reasonable prices based on the other quotes I had received, and was willing to work with me. His son and crew were all very polite, respectable and hardworking. I would highly recommend Jason in the future and will provide him and his company referrals to friends and family. read more

The good: They come out in the middle of the night. We had a drain issue, and they came an hour after we called. The ok: It took them an hour and a half to snake the drain because apparently they were going the wrong way for a while. Not that that's a huge issue, but we did have someone else snake the same thing before, and it didn't take nearly that long. Also, compared to roter rooters (who quoted us 215), they said it would be 350. So with the yelp coupon, we paid 250. And they don't quote prices until they come out. They also scheduled to come out yesterday, but they canceled an hour before. I had already left work early. Overall they did fix our problem and resolved the issues that we had. read more

I am not one to complain but I am very disappointed in their service and work! They were late, no show and full of excuses. Their tecs are not well trained and unprofessional. They seem to not know what they are doing...And all they did was point fingers at each other and get annoyed at each other for mistakes they made. They are messy when working and left a mess, they didnt have some tools and asked to borrow ours and left them all dirty and borrowed some of our stuff without permission. They don't come prepared...they had to keep leaving to get more parts, the list can go on...just a bad experience overall I regret ever calling them to come do work at my home. Do not recommend them! read more

Live in San Jose (Willow Glen) and was really in need of a good local Plumbing company. I found J Drains on Yelp and they respond fast and did an excellent job. The owner was very knowledgeable and skilled at his work. If you want a honest company and quality work I recommend "J Drains". read more

I don't yelp much, and I almost never write a review, but these guys were so amazing, I just had to. I called late in the afternoon Christmas Eve... I live in Willow Glen aka 1950 house (that was modified in the 60s and 80s - not by me), entire house was backed up, I'm a handy guy I'd already tried everything and I had the City of San Jose out to look at it... JDrains were at my house within an hour. They inspected double checked everything verified all the easy solutions had been exhausted, and proposed a very affordable option (that was thousands less than what the City quoted me). Then they spent Xmas eve digging up finding and properly replacing/fixing every conceivable 1950s, 1960s and 1980s bad previous homeowner wacky not-to-code thing had been done plus 65+ year old stuff... clay pipes, cast iron pipes, pvc pipes, tree roots, they had to deal with it all. And everything they ran into, they solved. And when they were done... my entire house was thoroughly cleaned and ready for my guests on Christmas Day! Thank you! read more

I was so happy I called this company!! Ok, so I had a almost unreal experience earlier today when I called a very well known plumbing company. To say the least, this other company had put me in a very wary mood and I have to say that I might not have been in the best mental state to continue dealing with more people being unprofessional...(AKA I was going to lose it on the next AH who looked at me wrong) I called J Drains while the first plumber from the big name company tried to convince us to stay with them. I was so upset, that when I called I was very rude to the receptionist when asking her to send someone out. She quoted me to have someone there within the hour. Within 30 mins J Drains was out in front of my house and watching the first plumber's supervisor leave. (You better believe I had a supervisor come out, I was livid) That all change when the NEW plumber and assistant showed up. I had Erik come to my house with a smile. He was knowledgeable, experienced, and knew exactly what to do. (He was also happy to show me his license and didn't get defensive.) He walked through the house and gave me a quote just for the 3 faucets I had called to replace. His quote was the exactly the same for all 3 fixtures that I was quoted on for JUST THE KITCHEN FAUCET from the first plumber!! He changed out my faucet in the kitchen, replacing a 1980's model with a new Delta fixture with removable nozzle within 20 mins! When they were done I asked him to see these other issues I hadn't addressed with them because I was told by the first plumber it would take days to troubleshoot the issue. Erik was able to troubleshoot a drainage issue in 30mins. He stayed in good spirits, the entire time, even when working under the house in this horrendous heat. He was able to finish what was first quoted to be to a "2-3 day job" from the first company, to being completed in under 5 hours with EVERYTHING DONE! Not only was the service extremely fast and more that courteous but it was almost 1000, not 100, not 500 but ONE THOUSAND dollars LESS that quoted with the other, horrible, poo poo company. I mean I don't know what else you want when finding a service repair person. They were perfect. Didn't leave one trace of them being here either, meaning I didn't have to ask them to clean their mess up. (If you know anything about gunky pipes, you know that stuff stinks and is hard to clean) I would 200% recommend them and will ONLY CALL THEM FROM NOW ON! read more

SO GLAD I CALLED!!!!!!!!! As a new home owner I had no idea who to call other then the BIG companies who do this BUT I always prefer local if I can!!! I called Roter Rooter first, yes I did sorry.. but they were going to be several hours before they could make it out, and when SH** is coming up from your shower that's the LAST thing you want to hear! So I called this place to check timing and pricing and they were BETTER on BOTH!!!! Duh, I am going with J Drains! From the very first gal who answered the phone to Eddie the guy who came out it was professional, friendly and helpful!!! The gals said she would get right back to me with a time estimate and she followed up right away. Next thing I knew Eddie was at our door in record time! When Eddie got here he was friendly, fast and helpful. He explained things and I love that!! He was also worried about keeping the house clean and I always appreciate that! Thanks Eddie and all at J Drains YOU RULE!!!!!! read more

House need serious plumbing repair. Owner Jason McEssey and employee Jeff did a great job at a great price. Drain cleaning, re-piping, they do it all among other things. Complete plumbing and drain cleaning service.Commercial and residential. These guys are booked solid for weeks (this is sure fire proof as how good they are) so make an appointment as soon as possible. 24 hours 7 days a week read more

Fantastic emergency service to replace and clean-up my sewer pipes...old pipes that rusted through was dumping grey water under the house. They replaced the pipe, pumped the water out and treated for the bacteria. Again, i would highly recommend using J Drains. read more

Our kitchen sink was clogged and we were referred to Jason and Jeremy to come and take a look. We had a plumber came earlier and was quoted $1200 for some unnecessary work to be done, so I had to ask my friend for recommendation. She referred me to Jason so Jason and his business partner, Jeremy came on a Sat to take a look. They stay for about an hour and tried everything, but it was still clogged. They do charge $150/hour for labor, but they didn't charge us anything since they said they don't charge until the work is done! How awesome is that? Other place would just quote you for that!! So today, Jeremy came and was able to fix our clogging issue within 2 hours, but only charged me for 1 hour. I couldn't be more grateful for their honesty and professionalism! Would definitely recommend them for any issues you have with your pipes!! read more

J Drains to the rescue, again! I had a broken water line at my home around 5 p.m. on a Saturday -- water pouring down the driveway, but I didn't know the exact source. I called J Drains since I've used them in the past, and they dispatched someone right away. Frank came out and took a look around -- it was getting dark and it was raining, so we agreed that he could come back on Sunday morning to start digging. Frank set us up with some buckets of water, and shut everything off. Sunday morning, the crew arrived promptly at 9 and began work. It took a couple of hours to find the source of the broken line, but it was resolved the same day. I will always call Jason and J Drains for any plumbing issues, they're great!! read more

Jason was simply awesome! Arrived very quickly on a Saturday morning for a leaking kitchen faucet. Tried to assist over the phone to try and save me some money. When we figured out its impossible to fix it remotely, he came over, fixed the leaking faucet in no time, and charged me a minimum fee for his visit. Super recommended!! read more

Why does it always happens on a Sunday morning? Our old nemesis, hair, was at it again, clogging our drain. The bathroom sink was a complete no-flow. I tried a plunger but it only got worse. So who do I call? J-Drains Rooter Service of course. My man, Jason sent a tech out and we were back in the flow in 10 minutes. This is not the first time these guys were heroes. I have their card on the fridge and that's where it is going to stay. read more

I had a hard time finding a rooter service that would help me. My drain clean out is in the basement. In the past, several rooter services have used the cleanout in the basement. I have needed the cleanout done several times over the last few years. It seems that none of the services will use the cleanout in the basement anymore. Several of the companies suggested tearing up the driveway to install a cleanout on the side of the house at a cost of several thousand dollars and I would still need to find someone to repair the concrete. Eric came out but instead of just saying no to using the basement cleanout he took a serious look at the problem. He also said it would be hard and dangerous to use the cleanout in the basement, but he looked carefully at the drain configuration and realized that he could install a cleanout without damaging the driveway. I figured that at least I won't have trouble getting help in the future. Eric took some time to dig out the area and in the process found the turn in the drain that has been causing my repeated problem. Because he was really trying to help me find a reasonable solution he actually found a way to completely fix the issue. We agreed to a reasonable price to completely replace that part of the drain, add a cleanout at the key site and inspected the remainder of the drain system with a camera. The work was completed quickly and I looked at each stage of progress. The work is very high quality. I highly recommend J Drains! read more

The Great: Five Stars I met these guys 10 years ago when they were working on the school next door. I leaned over the fence and asked for help on a broken irrigation pipe and they helped me right then! Last week a drainage pipe leading out to the street busted and leaked all over causing a muddy mess (which then dried leaving deep footprints in the dirt - which turned rock hard - ankle breakers really), So I called JDrains....The pipe that broke was under a storage shed and since storage shed couldn't be moved, Eric and Luis had to dig a new trench and angle route the drain pipe out and make all the right fittings. These 2 guys were on time, had super wonderful attitudes, were hard workers & efficient workers. They also broke up the rock hard dirt and that had been mangled by all the water and leveled everything out (not normally a plumbers area). They also did a small job while they were here on the drip irrigation. Much appreciated! They came with adequate equipment (scope, power washers, jack hammers) Scheduling: Four Stars. This area needs some work but Mia who does the scheduling is funny and pleasant and responsive! Things happen at (other) jobs that can't be expected so they couldn't show on the first scheduled day, but she makes you feel important and does a great job. Customer Service: Five Stars Jason came and gave us a clear understanding of the work to be done. Will definitely call JDrains again! read more

This review is long overdue. I called J Drains because I saw their trucks in the area and I didn't have a plumber that I had worked with previously. I told them that my shower was literally flowing water continuously (approximately 5 gallons every couple of hours). They were kind enough to send someone over to look at it that evening, which I thought was a good sign. The guy came over, looked at the leak and then said that he knew how to fix it and would be back in the morning to take care of it. He gave us a quote and left. Turns out it was a little tougher than he thought. My husband agreed to work from home in the morning to make sure the job was taken care of. The guy came by as promised and on time. He worked on it and then told my husband that he needed to wait for another guy to come who knew how to fix the issue. My husband was forced to wait all day (at least 6 hours) while the other guy finished up all his jobs before coming over. When the second guy finally arrived, he looked at the issue and basically told us that he would have to tear out all the tile in our bathroom so he could fix the pipes behind it or he could make a hole on the outside of our house and get to the pipes that way! My husband asked him if he would fix the tile after he tore it out and the guy said no, we'd have to hire someone else to do it. We passed on the whole repair since it was now looking like thousands of dollars. We got someone else to do it for less than $500 and they did the tile too. When the guy left, he had the nerve to tell my husband that we owed him more money since he was there all day. My husband refused because the guy basically sat there all day waiting for the guy who knew how to do the work arrive. The guy immediately backed down and took the money that he initially quoted us for, approximately $300. All he basically did was turn off the water so the next guy could take care of it. Not a fan and would not recommend to someone else. read more

Came home to find a clogged toilet! Called for an emergency service and they were at my door within 60 minutes! I watched the guy do his thing while he fixed the problem. After the toilet flushed just fine he went back to "snaking" the toilet... I wasn't sure why. To my surprise, after about a minute or 2, he pulls out one of my family's electric toothbrush! I'm not sure how that got in there but I guess he knew something else could be wrong. I'm sure glad he went the extra step. Thanks J Drains! read more

Jasaon jr. from J-Drains worked hard and did the job correctly. My sewer was out of order for a couple of hours while they pulled a new drain and stayed late into the night to finish it. Claimed the are not concrete guys but did a great job anyways. I would call them again for any plumbing issue. read more

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