This Courtyard was disappointing. Damn these employees hate their customers. No hellos or eye…read morecontact or name tags or anything. Makes you realllyyy uncomfortable traveling alone. Water bottle filler in the gym. Wall AC. Microwave and mini fridge. Lots of homeless in area and sleeping on the river. Lots of bugs. Views are nothing- trees you can barely see water. There is a nice side patio by the river but bugs are plentiful. Parking is only $15 but you have to go outside and in the elevator to the garage across the street. Coffee shop across the street opens at 7ish. Courtyard "Starbucks" opens at 6:30 but again the staff is :( Room had a broken light fixtures and all the soap holders in the shower was loose with screws out. Also, the room stank whenever I came back so maybe shared with a stinky neighbor? Would I stay here again by choice? No.

Stayed here for 4 nights. It's a nice place. Checked in at 3pm but the room was not ready. The…read moreperson at the front desk said it was because they were sold out the night before and the turn around is running a little late. It was a short wait of about 15 minutes before they were able to give us our room info. We booked a larger room with a king bed so our son could have a bit more room to roam. Room was clean, bed was comfy. AC was easy to control. It did have a microwave and mini fridge. Emphasis on the mini for the fridge. Pool was semi heated. The outside temp was in the 60s so the water felt about room temp. Whirlpool was nice and warm. The fitness center has the basic weights and cardio machines. Laundry facilities only had 1 washer and dryer. We had dinner at the bistro located in the lobby area. Basic foods of salads, sandwiches, pizza and burgers. Didn't know they had a kids menu until we had placed our order and one of the workers (the one who didn't assist us) asked the family behind us if they wanted a kids menu. The bistro is only open during certain hours (breakfast and diner mainly. Grab and go snacks and some travel items available at the "market" next to reception. However, there are food options nearby as well. Overall we enjoyed our stay.

A desti action report, Peppermill Resort Reno has many things to offer. Our room was on the 14th…read morefloor with a nice view. Anthony checked us in, very professionally. The room was clean and accommodating with basic amenities. We used their Tuscana Spa for pedicure and massage services and lovednit. Last night we ate at Chi, their Asian fare diningroom and loved it, too. There isca Walgreens about 2 blocks to the right side of the resort, and I found it very convenient. We had coffee at their coffee shop this morning, wishing they had a Starbucks. But their coffee was very good. We watched the Marocco vs Canada game in the lobby and had a margaritas and a Cranberry Juice. The bartender was super friendly. Our children will join us tomorrow. But we like everything so far. Not fancy like Vegas, but personslized.

Tight slots. Only place Ive seen where I regularly get less then $10 on bonus rounds or fire orb…read morebonus rounds on Dragon link where other places Im getting at least in the $20's if not $100 plus dollars on those bonus rounds They need to re tune or reprogram their machines

Breaking down the review between the pros and cons: Pros:…read more very clean hotel. Updated, modern rooms. Comfortable beds. Two double bed rooms was spacious for two to three people. Bathroom was nice, bright and clean with soaking tub. Many power outlets to charge electronic devices. TV has lots of channels. Gym. Rock climbing activities for a fee through a separate company in the same building. Very nice staff. Easy check in/out. Relaxed ambiance. No casino attached so you don't have to go through busy, smoky casino lobby. In downtown Reno. Less than a block away to the famous Reno arch sign. Short walking distance from the front door to the big casinos. Cons: Parking garage is across the street, not attached to the hotel itself. Valet costs $25 per day. Self parking overnight is $8 per day. Maybe difficult during the winter especially when having to park next to the curb in front of the hotel entrance. No roof over the drop off at the front entrance. AC system was a bit loud. Price is at least $200 per night.

Another stay another great time. We were treated so nicely by every single person we interacted…read morewith during our stay. Great restaurant and bar on the ground level. Level 2 has a rock climbing experience for those that are not afraid of heights. Have fun! Our room was large and well equipped. A fridge plus a safe are nice to have. AC kept the temperature where we like it and the curtains kept it dark late into morning. It was also quiet day and night. A giant plus for us is the dog friendly policy, awesome. We have already booked a stay for us and family during Hot August Nights to better take in the action without having to drive. You might think about that.

Hell yeah love GSR. Room was spacious, clean and well maintained…read more The food at all the restaurants we ate at was delicious. Staff are all very friendly. Pool is nice, needed a cleaning after the hella windy day blew debris in it nonstop. Life guards were attentive. Spa level had the kids arcade, bowling alley, shops and white rabbit theatre. So much to do. Housekeeping was very short staffed, our room wasn't able to be cleaned daily, needed to call for towels etc. Valet is busy as hell too. Takes 10-15 minutes to drop your car and 20-30 to get it back.

Another year visiting this place, and unfortunately, not much has changed since my last stay. We've…read morebeen here since last night, and I wanted to share some of our experiences. The room was okay--nothing special, but no major complaints. The Starbucks is always packed, which seems to be the norm here. Today, I visited the Second Street Marketplace downstairs. The young employee who assisted me had very poor customer service. He didn't acknowledge me, didn't offer a bag for the items I purchased, didn't say thank you, and seemed more interested in chatting with his coworkers than helping customers. Based on what I observed, I wasn't the only customer having issues with him. We also requested housekeeping service for our room. We were informed there would be a charge, which was fine with us. However, after the service, the room looked exactly the same. The bed was made, but that was about it. Now, let's talk about the restaurant downstairs. I ordered a steak, but they brought me chicken instead. I clearly told the waitress I wanted steak. When I pointed out the mistake, another older employee insisted that what I was served was steak. I'm pretty sure I know the difference between chicken and steak. Fortunately, Teddy stepped in, listened to my concern, apologized, and had my order corrected. That is what great customer service looks like. Even our waitress suggested that I just eat the chicken, but guests should never be told to accept something they didn't order. The casino and the room itself were good, and I enjoyed those aspects of my stay. However, many of the staff members could benefit from additional customer service training. To corporate, management, the CEO, owner, or whoever is responsible: please invest in better customer service training. Your guests deserve a better experience. #CustomerService #Management #Hospitality #GuestExperience

The J is an enjoyable place to be. The most amazing Steak House!…read more Marina, is an amazing cocktail waitress, very efficient, kind and funny. Love her. Alex Escutia, my amazing host. Always taking care of me, booking rooms, events, and always around for a quick chat! ​

This was my first time visiting J Resort in about a year, and I decided to go because I wanted to…read moretry the buffet. From the moment I walked in, several employees greeted me with smiles as I made my way to the Players Club. At the Players Club, Michele was incredibly helpful and happy to reprint my players card. She also told me about the 25% buffet discount and explained how to print it from the kiosk. I tried finding the buffet on my own but couldn't locate it. I asked the security guard on duty for directions, and not only did he give me clear instructions, but he also personally escorted me to the escalators I needed to take upstairs. That level of customer service really stood out to me. Once upstairs, Ursula greeted me with a smile at the register and even joked about "ONLY having four hours left" in her shift when I asked how her day was going. I was seated right away, and my drink order was taken almost immediately by Hachib. Hachib was probably the most impressive waiter I've seen in a very long time. He was kind, polite, funny, and genuinely engaged with the guests. He even suggested a drink when he noticed I wasn't sure what I wanted. Watching him interact with the other guests around me, it was clear that he truly enjoys what he does and takes pride in going above and beyond. The food was good, but the service I experienced was phenomenal. Because of the outstanding staff, I will definitely be coming back -- and often.

This place is phenomenal! What more could you ask for in a hotel stay... you a have beautiful…read moredinner, a few drinks at the bar or the Bundox Bocce lounge, look at lovely view points from the roof, or you can stop by the spa, pool, a gym, a lovely well serviced room, and in the morning you can have breakfast in the Elite Lounge, or the kitchen and if you're in a hurry they also have a nifty little cafe called Coffee N' Comics with the best Iced Chai I've ever had! This hotel offers so many delights not to forget there is an art museum on the main floor to showcase SE Smith originals. The staff here is amazing Luke G, Is always a joy to talk and I always so helpful . Thank you Luke and staff for making my stay so amazing

Nice place. Friendly staff…read more NO COMPLIMENTARY BREAKFAST! Regardless of Bonvoy level. My Ambassador Elite (usually 75 to 100 nights/year at Marriott) gets me 1000 points at check-in. I was able to squeeze a $10 voucher for breakfast for my wife and I...thanks to the gracious employee. MARRIOTT...your properties continue to come up short...at least with regards to US properties. I recommend finding a Hilton to see what kind of rewards you'll get.

Stayed here for the weekend and we really enjoyed our stay. Everything was clean and in order when…read morewe arrived. We stayed in the Sky Tower and had a nice view of the Sierra Nevada mountains. There were some bits of noise at times out in the hallways but nothing too distracting. My only issues with the room was the loud noise from the AC/Heater, very firm beds that weren't the most comfortable and a sink that makes a gurgling sound after you run water. But overall it's very convenient because you have full access to the Row. The Midway is still as fun as it was when I enjoyed going back in the 90s. Circus Circus has always been my favorite Hotel/Casino to navigate whenever I'm in Reno.

I booked a room at the Circus Circus in Reno for two nights through the Priceline app. I was given…read morethe total amount, which I agreed to. I carefully checked to see if there would be any additional fees, and none were mentioned. I saw the complete fee, which I agreed to and paid. A few days after my booking, I got an additional charge for two hefty "resort fees" which is a hidden charge that I never agreed to. I have been staying with Circus Circus Reno for many years, and this is the first time such an issue has occurred. Per FTC federal law: The total amount must be given to me at the time of booking and must include any "drip booking" or charges such as "resort fees." Such fees cannot be hidden, and they must be disclosed before payment. This was also agreed upon by PriceLine. When I called Circus Circus, they gave me the run-around and said their resort fees were mandatory and to contact Priceline if I had an issue. I know the hotel can easily refund me such a fee, but they chose not to. Beware if you stay here - they can just charge your credit card as they like, it seems.

Staycation after a banquet was perfect. We didn't have to drive home. We enjoyed the casino for a…read morelittle bit too. The room-one of my peeves in hotel rooms are the lack of luggage racks. Our room had 2-yippee. It makes sense 2 people in a room 2 sets of luggage!! The king bed was comfy and had plenty of pillows. The bathroom was nice, water pressure was good in the shower and so was the lighting. One interesting item was the use of comps at the restaurants. I was told we could only use them Sunday thru Thursday. Kind of peculiar that they are limited.

Horrible place to play . Dealers r very rude especially Carson and Manuel at the craps table…read more Supervisor did nothing , manager did nothing . They came to the table and were rude to me right from jump Talking down To me. One dealer literally said if u don't know how to bet to my friend then don't bet here. Instead of dealing with it they ask me to leave . They do not value their customers here! I recommend another casino where you will be appreciated .