Too greasy! What else is new? I think that we only went to this place to eat because we needed to mix it up a bit. The sourdough sandwich is pretty good. And the ciabatta one is good too. I'm not a huge fan of their fries though. read more

Worst service I've ever seen for a drive thru. I have been here about 10 times and I think they have gotten my order correct maybe 2 times. If I order Root Beer, I get Diet Coke. If I order chicken wings, I get egg rolls. Really?!? And they are always running around like they are short staffed or something. Won't be going here anymore. read more

This location has never been very good. Every time I get my food it's luke warm. They always forget your food items in the drive through. What a pain in the ass... read more

Very friendly and good repetitive service! We come here frequently since we live in the neighborhood, and it has been consistently friendly and they always get the orders right. read more

What kind of drive thru 24 hours closes and says come back in 30 minutes. I've never heard of such thing.

They nailed it! My family of 11 came through at 1am after a 5 hour flight from Maui... all of us tired and hangry! We expected our orders to be all wrong and the order of 11 meals to be met with attitude but we were so pleasantly surprised! They were friendly in the drive through, thorough with our orders (triple checked to make sure everything was right), hanging things to us in separate bags making it easy to hand to each person and ensure we had everyone's food! The great attitude made this experience so awesome... big thanks!!! read more

Good thing they were closed by 11PM even though their posted sign said 12AM Thu-Sat. Otherwise I would have had to eat crappy food and seriously damage my health. read more

This is hands down the shittiest jack in the box ever. Back when I was in highschool in the early 00's it was good but now there are stingy little assholes. They are more expensive than any other jack in the box in the area. They get orders wrong, the food comes out cold. Eff this place. If u are in that parking lot just go to Los pericos. Shit even little Caesars is better than this place. Love jack in the box but this one blows. read more

Quick and solid service both in person and at the drive thru window. I'll have to tell Mr. Box personally next time I see him.

My girlfriend and i didnt want to come to this jack in the box at first, because we had a bad experience before. We decided to go to it anyway, and glad we did. It was 1:30 am, jan.11, and the late staff were so nice and understanding, that we changed our mind about this jack in the box. Thank you late night staff; they deserve a promotion or a raise!! read more

An okay place. Nothing different from other JIB restaurants, at least the drive-in part. Kinda of a strange set-up to drive-thru, real narrow. They always got our order right, though it was difficult to understand the person taking our order. I only go here (to JIB) if there's no other place open. read more

What can I say? This is a typical chain with OK food. Very bad for you but in a rush grab a snack and go. Restrooms are clean but there is a creepy homeless guy who stares at you when you order from the drive-through window. read more

I don't eat fast food often BUT when I do, this is my go to. They always get my order right. The drive through cashiers are friendly. The curly fries are usually nice and hot. read more

Disappointing customer service. I asked for egg sandwich without meat in drive-thru. Double checked on monitor to confirm order and it was verbally repeated to me as well. I received sandwich with ham. I went inside store and mentioned the mistake. Sandwich came with bacon this time! After 45 minutes, they finally got the sandwich right. Noticed that orders we being conducted improperly after me while waiting as well. Customers were starting to looked stressed while waiting for their orders to be corrected, especially those with young children. read more

They get the orders fast and correct on the screen but make sure you have everything that you ordered because they might short you but will still get charged. Even though it's only 59 cents for sour cream they should at least put it in the bag if they are charging for it. They left it out read more

I really enjoy Jacks food but 3 out of 4 times at this location the food has upset my stomach. The workers seam to be stressed out also. I really gave them a fair shake.....but no more for me at this location. :( read more

Dont come to this one!! I ordered fries, and they put them in my bag,cold. Plus the 1 fri I ate tasted a day old, at least. The Coke tasted odd. The staff is very, very slow. And they could not understand what refund meant. I got refund on my fries. But I had to tell 3 people. Also, it is extremely difficult to understand what they are saying and I believe they don't know that fries should be hot. I'm serious. My suggestion is drive a bit the Pleasanton jack in the box. Stay away from this one if you are seeking an overall positive experience expecting your food to taste like true jack in the box food. read more

Fast and very friendly service drive thru experience. Tasty burger prepared as requested and great Oreo Milkshakes. :-)

This could easily be the grossest place I have ever eaten at. I drive through the drive through at 8am very surprised that there was no one in line, I ordered a breakfast sandwich meal. I waited at the drive through window for nearly 10 minutes, then grabbed my food and drove to my office, when I attempted to eat the hash-brown it was limp and full of oil, I then bit into the ultimate breakfast sandwich, after I took a bite I noticed the dried egg yoke was green. I spit it out. This is such a shame because the location is great but the food is disgusting. Waste of 6 dollars, the Diet Coke was also flat! Now I know why place was empty at 8am on a very busy intersection. My advice, save yourself a food born illness and stay away! I will never go there again! read more

the spicy chicken was NOT EVEN CLOSE TO WHAT I HAD REMEMBERED!!! and I'm very mad about this cause I haven't had this since 2003. I'm going somewhere else to find the freshness! there was no taste to the spicy side, nor was the chicken juicy read more

The food was O.K. but the two T.V.s were blasting the Spanish language channel which I did not appreciate. Clearly Mexican wrestling was on for the entertainment of the Spanish speaking staff and not the enjoyment of the customers. Also I was called "dear" by the employee who gave me my burger, which was strange. The first table I looked at wasn't clean and there was no excuse as the place was completely empty. In all, not an inviting environment. Update: Was there yesterday and the food was not O.K.. Sourdough Jack was not toasted, the bread was cold and soggy. Never had that happen before, was going to take it back and show them but didn't bother - already took forever to get that. read more

I have been going to this Jack in the Box for about 5 years now. The service is always good and they have never gotten an order wrong. The service is as it should be, it is great. The food is as can be expected, it is good old Jack in the Box. read more

the only reason why i'm giving this jack-in-the-box 1 star is because: THEIR TACOS ARE NOT 2 FOR 99 CENTS! i can't believe they charge $1.39 for 2. man... we are in a recession, what are they trying to do?? boooo.... read more

Worst jack ever had, I live in San leandro but was around the dublin location. The cashier Noemi was not interested on paying attention to my order she was having a conversation with a different "customer ". She didn't greet us or made us feel welcome.The restaurant tables were not clean. read more

This is the Best Jack In The Box Ever !!!! Really enjoyed some Great and Friendly service here today By Jackie. It's just Wonderful to see someone put in a Great Effort doing their Job. The Managers Are Husband And Wife Team That Make this Store Run and Shine With Excellence.... The Food Always Tastes Great!!!! Whatever time I stop by EVERYTHING IS PERFECT!!!. Always Clean and Great Service......Corporate should be So proud and Happy with this location. ... Nearly forgot THE NEW MONSTER TACOS ARE REAL TASTY !!! God Bless You All. read more

I went to this location today.; I always get the big breakfast platter the commercials say $2.99. The sign never reflects this. I just say the $2.99 when I order. So today the person on the intercom says this is not the price anymore. Then I order the breakfast jack. The were 99c then $1.29 now there is a big jump to $1.49 WOW. Now I know there is a new owner & they got rid of all the old employees & I think they have family replacements that don't know there jobs very well. I just think these new people are greedy. Have used coupons before & it was a hassle. Again new workers don't know how to do coupon's. I guess firing long time employees & replacing with new to this country family is what is happening. read more

wish i could eat jumbo jacks every day but my butt would be the size of a whale. why does all the good stuff have to be fatty?? hubby likes the chicken fajita pita which is good. i like the fries - yum. and those artery clogging shakes even if i am allergic to dairy. read more

Waited in the drive through a long time. We ordered two chicken sandwiches and they only charged for and made one . Then they told us if we wanted the other one we would have to get back in line! NOT! And they also forgot our drinks! Never going back read more

food was super greasy! make sure you check your cups my cups with ice had a bug inside and i didnt notice till i wanted to refill with water. i am disgusted. not good hygiene or they probably dont clean there machines. most likely the ice had the bug. last time im coming here read more

i agree.. 2 tacos for $1.49. thats BS... all other JITB places have 2 tacos for 99 cents. what a ripoff.