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    Jack's Urban Eats

    3.3 (845 reviews)
    ModerateSandwiches, American
    Closed 11:00 am - 9:00 pm
    Updated 2 months ago

    Order Jack's Urban Eats Takeout or Delivery

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    JACK'S URBAN EATS ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Classy
    Good for groups

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    Recommended Reviews - Jack's Urban Eats

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    Urban Fries

    Requested well done Urban fries. I received barely cooked fries that became a big ball of disgusting mashed potato. The Rustic veggies were not cooked well enough and were overwhelmed with seasoning.

    plastic in mac and cheese
    Livy F.

    I've eaten at Jack's Urban Eats before, but this experience completely ruined it for me. I found a piece of plastic in my mac & cheese. Not hair. Not something questionable. Actual plastic. That alone is bad enough, but the customer service somehow made it worse. Before I even went back to the store to ask for a refund, I called several times and was put on hold for a very long time, with no one actually helping me. That should've been my first red flag. When I did go back in person, all they could offer was a refund--no genuine apology, no concern, no effort to make it right. Finding plastic in your food is a serious issue, and they treated it like I was just unhappy with the taste. Between the plastic in my food, the long hold times, and the complete lack of customer service, I won't be coming back. Mistakes happen, but how you handle them matters--and Jack's completely dropped the ball.

    Create Your Own salad
    Kristy L.

    I had created my own salad at a different Jacks and loved it, so I came here because it was close by. My salad came out quick after I ordered, but I was not served with any utensils. I was disappointed that $20 will get you tritip that is dry and lacking in flavor. The sweet potatoes were also hard and not cooked all the way. Some pieces took a lot of force to even pierce. The rest of the salad was okay. I definitely will not be back.

    Pulled pork sandwich
    Kristina M.

    I absolutely love this location. There's something about the outside and inside environment that makes it magical. The ease of ordering is super nice. All the staff here are really friendly and helpful. There's plenty of seating indoors and outdoors. The food is made fresh and I love that you could see what all the employees are doing. Everyone here makes an effort and it does not go unnoticed. There's plenty of parking inside the parking lot right outside the building. This is a great place to come for lunch or dinner.

    Half a Reuben and about 1/3 of the garlic fries
    Karen T.

    I can only comment on my Corned Beef Sandwich and garlic fries. My picture did not do it justice. There was so much meat I could have made 1-2 more sandwiches. So good! I'll admit it was a little soggy but we ordered through Grubhub during peak traffic hour and the poor delivery person was stuck in traffic..

    Outdoor
    Michelle Y.

    Food: 4.5/5 Service: 3/5 Ambiance: 5/5 Seating: 5/5 Parking: 3/5 Jack's Urban Eats is a chain-brand with a couple locations throughout California. I've been to different locations for years now and at each one it's been pretty consistent. For this location located inside Loehmann's Plaza, it's always very busy no matter what time/day it is so it can be a little difficult to find parking. That being said, it's all a very large public, free, unlimited parking lot so you'll find a spot eventually. In this location, there is a lot of outdoor or indoor seating so it's great to come with a large group even if it's impromptu. For indoor seating, they have sturdy wooden tables and most of the chairs are very comfortable cushioned booths, 5/5 for all the seating. If you're dining in, you walk up to the counter and order, then you're given a number on a stand and can choose anywhere to sit and they'll bring your food to you. I always order Urban Fries as they are deliciously salty and spicy. Sometimes I ask to put more of the Blue Cheese Dressing as I feel it could always used more. If you're feeling like splurging, adding 6 oz of the Chargrilled Tri-Tip (can be up to $11 extra) makes this a delicious meal in itself. I ordered the Steak Salad and you can substitute any ingredient out for another, they have a lot of options. The combination of the savory tri-tip, tangy vinaigrette dressing, salty blue cheese crumble, and sweet dried cranberries make this a very flavorful and filling salad. It really matters what you order/personal taste; for instance I've tried the Mac N Cheese and personally don't like it as I don't find it flavorful/cheesey enough. I've ordered these 2 dishes many times and they're my favorite as they've always been consistently delicious. The only downside is it can be on the pricer side so I don't eat here as often as I'd like. The customer service was pretty standard. You only really contact employees when ordering and receiving your meal, mostly everything is self-serve from seating yourself to grabbing your own drinks/utensils/to-go containers. Overall, a great casual place to go with family or friends and hangout awhile over a good, healthy meal.

    Fried Chicken Sandwich
    Karen M.

    This time, the service was ok. Anytime of the day, this place is booming!!! People enjoying their food & company. I ordered the fried chicken sammich. It was bursting with flavor!!! I've had it before & it was good, but this time, it was better than ever. My daughter got the chicken strips & fries. They were advertising lemon Brussel sprouts so we try 2 order them, but they had the apple cider bacon sprouts so we got those, but a little disappointed that it wasn't the lemon ones. They were delish!!! Delish!!! We both enjoy their flavored iced tea: I think it's strawberry, guava, and mango. They also have Chalula in a pump like the ketchup. I make a cup w/ mainly ketchup & add some Chalula:spicy ketchup!!! The only complaint I have it that they brought out the chicken sammich pretty fast & it took them 4ever 2 being the chicken strips & fries. I was practically done w/ my food by the time my daughter got hers!!! So boo 2 that.

    Lemon Thyme Chicken Plate
    Corey N.

    Best part is the good food in healthy but filling portions. Next is the great location on two major streets so access is easy. Busy shopping area and parking lot, but usually not to difficult to find a spot nearby. Seating inside is plentiful with some outdoors when the weather is nice. Corner location in the building so good amount of windown

    TURKEY PLATE: Light/Dark turkey, mashed potatoes and gravy and stuffing/dressing and cranberry relish.

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    1 year ago

    I wish there was WiFi :/ I'd come in more often because the food is not that bad! Service is super quick tho

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    1 year ago

    I love their blackened salmon Cobb. It's always good. The atmosphere is always great and service is pretty fast.

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    1 year ago

    Food is amazing! Service is okay, pretty cold staff. Ambiance is okay. Food makes up for everything

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    9 months ago

    I ordered the two buffalo chicken strip salad. The salad was expensive and smelt and taste like preservatives. Won't be back here.

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    1 year ago

    Extremely disappointed that the achiote chicken salad is no longer on the menu. The bowl is terrible and just full of rice.

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