Absolutely the worst customer service in the service department. I bought my new Tahoe from a…read morebroker. When the AC blew after 11 months I brought in for service. I couldn't get an appointment for 2 weeks. When I brought it there at the agreed upon date it took them 3 days to even look at it because they were too busy. 2 weeks later, the parts are in but they are still too busy to fix it. They are "hoping" it will be done by the end of the week, but since it's such a big job to fix, it's doubtful. They wouldn't give me a loaner car because I didn't purchase it there. I assume that's also why other cars are getting fixed before mine. It's my second Tahoe with AC issues so needless to say after spending 100k on the car I wouldn't expect this. I will NEVER bring my car there again and will NEVER buy or recommend this dealership to anyone.

Went in with my family to check out the Chevy Trax back around August of 24'…read more We got to talking with Rob A., really nice guy and very straight forward. No beating around the bush or changing things on you. After we agreed upon a price and trim level, Rob ordered it for me and we picked up our new vehicle. It's very nice and I thought he did the best he could on the price, we were very happy with Rob and even Tom the Sales Manager. That being said, my only gripe was the finance department. We got another gentleman, also named Tom. While signing the paperwork I explained to Tom that the price was different than what I was quoted by Rob, all in. He glossed over it and explained there was a delivery fee, however that was already built in to the price. I realized after taking the car that the fee was doubled up on to the tune of around $1,100 or so. After numerous calls to Tom, the finance guy, he finally sent a payment to my bank to remove the incorrect overcharge. Mind you, I had to get Rob and the Sales Manager involved for this to be remedied. I was not pleased with this portion of the transaction, but the sales part was great. Rob A. Got me everything he promised and kept his word. Just keep an eye on the final price and what the finance team puts on your paperwork. A mistake or oversight, whatever it was, it was extremely frustrating and I probably paid a little out in interest on his wrong final price during financing.

Kiersten was great! Her customer service skills were top notch and will refer her to anyone…read morepurchasing a vehicle!

(1 Star) I am…read moreextremely disappointed with my experience. I scheduled an appointment with Jasmine Henderson after discussing two specific vehicles that I was interested in purchasing. Prior to my visit, she provided the Carfax reports and confirmed that both vehicles were available. Based on that information, I made the 45-minute drive from the Bronx to Long Island, paying for gas and tolls along the way. Upon arriving, instead of being shown the vehicles I came to see, I was repeatedly pressured to complete a credit application. I explained that I wanted to inspect the vehicles first before discussing financing or submitting any personal information. Rather than honoring that reasonable request, the staff attempted to redirect me toward two completely different vehicles that I had never inquired about and had no interest in purchasing. After standing firm and again requesting to see the vehicles I had specifically made the appointment for, I was eventually informed that neither vehicle was actually ready for sale. Had I been told this before making the trip, I would not have wasted my time, gas, tolls, or nearly an hour of travel. Confirming that vehicles are available, scheduling an appointment, and then revealing upon arrival that the vehicles cannot be shown is unprofessional and misleading. The continued pressure to complete a credit application before even viewing the advertised vehicles only added to the frustration. I cannot recommend doing business with a dealership that operates this way.

Bought a 2005 Dodge Stratus from them 2014. Overall the car is still running and reliable. However,…read morethey lied to me about the water pump and the timing belt being "brand new". The car had 102k miles on it when I bought it. I had to buy new tires ($600), replaced the water pump and timing belt after 3 months of having it ($800), and there was a crack in the windshield the day I bought the car which I didn't see until I got home. The first couple days I had the car I had to keep jumping the battery. They replaced it. When I went to pick it up, the car was dead. They sent it back to the shop where their mechanic couldn't figure out what was draining my battery when they put a new battery in and the alternator was good. After the third time the car was sent back to the shop, they still couldn't figure it out, so I asked them to take it to my usual mechanic and they gave me a hard time about it. Per lemon law, the car had the same issue 3x in the first 30 days of ownership. I told them I have to return the car if it can't be fixed. They agreed to cover the costs of my mechanic figuring out and fixing the problem. He was able to solve and fix the problem, and I haven't had any battery issues with it since. 5 Star Auto handled the costs and made the frustrating experience easier. The one thing I felt was they were charging me too much above retail value. I have to say to this day I still feel like I should have paid less (at least by $800 for the water pump and timing belt), but it's been a few years of this car being very reliable since having those parts replaced. I've only had to do regular maintenance on the car (oil changes, brakes, etc...). I walked in there with one thing in mind, a car that gets me from point A to point B, and this car does exactly that. The beginning was rocky, and the transaction just never felt right, but I got a very reliable car out of it.

Where to start. First, I did NOT buy a vehicle from this dealership and I'll tell you why. I didn't…read morespeak with a salesperson nor bother to visit the dealership because of the following inconsistencies for this vehicle: https://www.5starautosales.com/2021-Ford-F-150-East-Meadow-NY-North-Merrick-North-Bellmore-Uniondale-Nassau/used_car/DGN1GNiaH2w%3D 1. website shows a red truck but the Carfax and window sticker are for a Carbonized Gray Metallic vehicle. If you look at the pictures, go to the VERY LAST photo and the ID tag is affixed to a gray painted body of the truck - it's not red like the rest of the vehicle. So they got ALL the pictures wrong EXCEPT for the last one????? 2. Good luck finding the actual cost of the vehicle before taxes, etc. Sure, they list a MONTHLY PAYMENT amount but not the price of the vehicle. 3. If you do find the actual price of the vehicle - don't forget you MUST add-in all of this crap: "The advertised price does not include tax, title, registration, tags, finance charges, documentation charges, emissions testing charges, extended service contracts, complete care, $1, 695 Lojack system, any additional pre-equipped products and/or costs incurred to the vehicle. Please note that the internet special pricing reflects a partial down payment of $3,199 or the trade equivalent." I mean, really???!!! Talk about sticking it to the customer!! $1,695 for Lojack - which, by the way, you'll need to pay a monthly fee to use. Now if you somehow do find a price on-line, don't forget this beauty of a fee: "internet pricing reflects a partial DOWN PAYMENT of $3,200..." Yeah, that's right. If you don't have this, add it to your price!!! Sooooo many red flags. I cannot the BBB isn't blowing up with complaints (like the one I submitted). Seriously folks, you can verify everything I'm saying by going to their website and looking at a vehicle. I feel sorry for anyone who uses them....

I had an excellent experience working with Jake Asman…read more He was professional, knowledgeable and genuinely focused on helping me find the right car for my needs rather than simply making a sale. I truly appreciate the outstanding customer service and would highly recommend Jake Asman to anyone looking for a new or used vehicle.

Brianna, thank you for reaching out. I spoke with Mr. Mack, but the conversation didn't help. I was…read moretold to "read my contract" and that my tire was considered "done," even though I was originally told damaged tires would be replaced with no questions asked. I also made it clear to Mr. Mack that this situation is not Frank's fault. It's a management issue, because managers are responsible for making sure advisers are properly informed and supported. When customers receive misinformation, that responsibility falls on leadership. The way this was handled has completely broken my trust. You've lost me and my family as customers, and I will not recommend your establishment to anyone.

I've bought two cars from D&P Auto, and when I need another one, I'll definitely go back…read more Before finding D&P, I found car shopping really stressful. Used cars can feel overwhelming with all the different mileage, history, condition, pricing, and versions out there, and I never felt confident that I knew if I was making the right decision. D&P was recommended to me because of their excellent reputation in the community, and they completely lived up to it. Phil, Nick, and Terry were honest, straightforward, and easy to work with. I never felt pressured, which meant a lot to me. They clearly take pride in the cars they sell and go above and beyond in getting them ready for their customers. Their warranty also gave me extra peace of mind. Roberta was very helpful with financing options and made that part of the process much easier too. What I like most is that I can tell them my budget and what I need, and trust them to help me find the right fit. I'm not a person who wants to compare every detail of every car -- I just want the best quality for my money -- and that's exactly why I keep going back. Family-owned, trustworthy, and professional. Highly recommend.

Phil and his staff are the best ! I have bought 3 cars and my friends and neighbors have all bought…read morehere. As you are driving around notice how many D&P plates. Don't waste your time or money go anywhere else. Quality vehicles, warranty, maintenance etc... You will be very happy from start to finish.

Jonathan Gardiner absolutely the best car salesman,…read more very personable no pressure, and nothing too hide If it's your first time you're 20th time or your last time this is the man that needs to sell you your car new or used he will get it done fluidly. purchased a 2026 BMW X3 for my elderly Mom, he showed patience with her kept her feeling confident and that's all that matters.

Working with Giannis Metekidis at Freeport BMW was easily the fastest and smoothest car-buying…read moreexperience my wife and i ever had. Like literally no joke. From the moment we walked in, his humor and personality made the entire process enjoyable instead of stressful. He's the perfect blend of professional and real -- straightforward, honest, and genuinely looking out for you. Giannis had everything lined up, answered every question with total transparency, and kept the energy light the whole time. No games, no back-and-forth -- just pure efficiency. Before we knew it, we were signed, sealed, and driving off in record time. If you want someone who makes the process effortless, fun, and trustworthy, Giannis is your guy. I'd recommend him to anyone looking to buy at Freeport BMW.

Paul Conte Cadillac is the best dealership around. There sales team and service departments are…read moreexcellent.

Worst car-buying experience we've ever had. Rating is a Minus 5…read more We purchased a brand-new 2026 Cadillac. Immediately after signing the paperwork, as we got into the car the display screen stopped working. The dealership told us it was a minor issue and also mentioned a small nitrogen-related issue that would be fixed. We're not car experts, so we relied on their explanation and agreed to take the car home, believing those were the only minor issues. The very next day, after taking the car back, the dealership called to tell us the brand-new vehicle also had suspension-related problems that required repair or replacement. Had we known there were multiple mechanical issues beyond the display, we would never have accepted delivery. The real question is: How did a brand-new vehicle with so many issues pass the dealership's pre-delivery inspection and get handed over to a customer? That responsibility should not fall on the buyer. When we asked for a flawless replacement instead of a brand-new car that already needed multiple repairs, we were told, "You signed the paperwork, so it's not our responsibility." To make matters worse, they returned the car by leaving it in our driveway with the key hidden under an outdoor mat, without notifying us, and blocked our driveway. During a three-way call with Cadillac Customer Care, the dealership representative was rude and even hung up. Buyer beware. Don't rely solely on verbal assurances. A brand-new luxury car should not require multiple repairs within 24 hours of delivery.

This car lot does not even deserve 1 star! Owner and salespeople are rude and do not know how to…read moredeal with customers. They listed a car for $20,691 in one ad and $19,995 in another, but in order to receive the advertised price, you must agree to pay $1,600 of completely bogus fees. They tried to charge me $700 delivery charge, when the car I was interested was actually the owner's vehicle. The other $900 fee is to detail the car and prepare it for sale... which anyone selling a car has to do to prepare it for sale condition anyway. Even when I agree to pay their bogus fees, they then said the only way one can receive the advertised price is to finance through them at a minimum of 12% APR, for which one does not qualify unless they have a 760 credit score!!! lol With any score under 760, according to the owner, the rate can be 15% or higher!!! After checking my credit, they told me I have 660 credit score, which I know for a fact is above 700... when asked to fax me a copy of my credit report that I authorized them to check, the owner replied to not tell him how to run his business and that the only way I can get a copy is to drive to their dealership (which is over 1 hour from me)... apparently they have not graduated to the fax/electronic age! Anyone seriously thinking of buying a car from them, think twice, three times, and four times.... they will rip you off on every step with shady math, hidden fees, and dishonest advertising. In addition, owner and salesperson were rude and act like they are doing you a favor by even talking to you. I would avoid this dealership by a 3 block radius!

After I made a $1,000 downpayment, they approved me for a 2005 dodge magnum, then AutoWorld called…read moreme a week later to tell me I wasn't approved, and said that I could have a KIA. If I am not approved for 1 car why can they put me in another car? I thought the approval is based on your credit and not on the type of car you want. I returned the car on 8/7/2009, expecting a refund on that same day, but AutoWorld told me to come on 8/14/2009 to pick up an issued refund check and when I went on the 14th, they told me it has been mailed out already. Today is September 14th, 2009 and I haven't received anything in the mail yet. Do not do business with DANIELLE, she's a salesgirl and she LIES about EVERYTHING!