First time by and did so on a whim when I saw a name I wasn't familiar with whilst in Lehi.. First things first... taste and quality of my food was excellent which is why I lend a 4 star vice the 3 I intended to leave. I feel a need to caveat a bit; my order is a bit off, so its more understandable when things aren't quite right. In this case it wasn't 'quite right'. I ordered the JCW Crippler (dig the spirit of the name) which is a fully loaded triple patty beast. 3 x 1/3 pound patties with all the goodies... I asked for that to be a double (being clever) intending 6 total patties. The man behind the drive through was confused and said it was a tripple... I told him I was aware of the make up and I wanted it doubled.. he was a bit taken aback and said he'd not heard of it before... That's fine, I said it was a different order. So we sorted it out and I conveyed no bun, no fry sauce and sides of mayo and mustard. I get my order back to the hotel to discover I was short one patty and no mustard. Being a drive through order, a stacked aisle, I didn't fully check the order: rather, I grabbed and went. I'd certainly eat here again BUT.... id walk in and roll the dice so as to ensure I got what I paid for as opposed to being shorted. Thanks for a tasty offering. Next time we will ensure the accuracy.. read more

JCW's Restaurant - Receipt for the review. - Burgers Near Me - Lehi, Utah

We usually go to the one in South Jordan. The Lehi location was pretty terrible today. We came at 3PM, and the place was mostly empty but there was plenty of staff. We got the burgers and most of our fries in about 15 minutes, but at 28 minutes from when we ordered, we still didn't have a chicken bacon salad and cheese fries we ordered. When I asked why I was told the salad was almost ready, although no one in the kitchen appeared to be working on anything. And he told me he already gave us the cheese fries. I told him he did not. He clearly didn't believe me. They handed me the salad, which was ready and sitting for who knows how long, and eventually decided I wasn't lying and asked for an order of cheese fries. The food was all good, eventually, but I can't see any reason for how long it took for those two items and the fact that it seems like we would never have gotten either if I hadn't gone up to ask where they were, even though he told us when he brought the first bunch of food that the rest was coming. read more

Walked into the establishment with my mom and dad on the Saturday after Thanksgiving (they come here once a week) (I'm less of a regular myself). A sea of people inside the joint. A sea. Everyone was nice enough though. Food took approx. 26 years to get to us. Celebrated my 30th and also my 40th birthdays before the food got to our table. I get it though (due to the aforementioned sea). Food was good. Fries were hot. Burger was hot. Tasty and delicious. My dad loved his burger (see photo). read more

JCW's Restaurant - Burgers Near Me - Lehi, Utah

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I pulled up to a barely full drive through, ordered a simple combo with a shake and ended up waiting in the drive through for a good half hour, customer behind me even received food before I did. Very disappointed in the speed of service read more

Food is good but not always on par use to go here twice a month. For two to eat its close to $50 not for the working man I'll cook my own at home for a fraction. Service is good as good as minumin wage gets you place is clean organized drive through is a joke if you have to explain your long long waits why have one. Ambiance and customers are right leaning FYI overall is a good burger and fries but not at these prices. read more

Just went to JCW's on Thanksgiving Way and will be returning because of Santiago in the drive thru. His service alone was so amazing, he was kind and helpful when deciding on what to eat. I'm glad he was knowledgeable on the menu, our food was so good. Santiago is an asset to your team and deserves a raise!! read more

WHAT A RIP OFF... 24 buffalo wings 2 cheeseburger combos... came out to $89 12 wings is $22 x 2 =$44. ??? 2 double burger combos $20 each? Are you kidding me?? read more

I will never eat at any JCW's again! Had a mushroom Swiss burger and fries at about 2pm, and by about 6pm I was bent over in agony, puking my guts out. NEVER AGAIN. NEVER. read more

Some of the best cheese fries around. Crispy, hot, melty, cheesy. Fast friendly service . read more

JCW's Restaurant - Burgers Near Me - Lehi, Utah

Raw Chicken Sandwich. My favorite. Found under the "hot sandwich" menu of course. I took one bite of this. I hope I don't die. read more

JCW's Restaurant - Chicken Sandwich - Burgers Near Me - Lehi, Utah

I was in town for business. This review is about this location and this specific occasion only. I suspect on average this place does better. I went on a Wednesday (6/29) evening a bit before 1800. I walked out to my car with my food at 1843. My fault, I ordered wings at a burger place, however in my defense they are on the menu. I perhaps wrongly, assumed that they were prepared at all times for someone to order them- hence they would be ready to jump to the task of serving them in a reasonable time frame. I stood there after paying and literally watched a hundred burgers/fries/shakes etc come out and get served. In the end, the wings were not that bad, although a bit overcooked. I suspect had they taken them out five minutes earlier we could have all been a bit happier about the visit. I got spicy and they were, that nice sheen on the forehead hot. Pro Tip: Wrap the carrot sticks/celery in foil and serve cold...partially steamed vegetable sticks are not a thing. I don't think this had anything to do with it. I am not accusing anyone working that day of any foul play. I however can't help but think about it because I can't help but think about it. Ironically, the one other african american there among the hundred or so people actually resembled me. read more

JCW's Restaurant - 12 Pc Hot wing/Spicy. - Burgers Near Me - Lehi, Utah

Martin was SO KIND and I loved his enthusiasm. I really liked eating inside. It was clean, stocked and the service was so pleasant. The water tastes so good! I got the BEST shake, marshmallow brownie. So good! read more

JCW's Restaurant - Turkey, Bacon and Swiss Sandwich Large Chili Cheese Fry Bacon Cheeseburger - Burgers Near Me - Lehi, Utah

Normally we love going to JCW's, but last night may have changed it for good. I found mold on my grilled cheese sandwich. MOLD! And not mold that's hard to spot. Whoever was cooking had to have seen this. I called the store and spoke to the manager who said, "well, we didn't find any mold on our bread". No kidding! It's on my sandwich! She didn't say sorry or sound at all empathetic. Basically called me a liar and was going to give me a $10 gift card. My meal was $12.99. I asked if she could just refund my meal, after speaking with the GM she said, ok I'll refund your meal. Didn't say sorry until we were about to hang up. I've been a manager for 20 years! I can't believe there was zero empathy about the situation. I don't want to go back here. read more

JCW's Restaurant - Kids Grilled Cheese Sandwich with mold - Burgers Near Me - Lehi, Utah

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I used to be a JCW regular but in the last two years, genuinely don't think I've had a singular good experience. Service has been non existent, wait times are always 20+ minutes (for just my wife and I) wrong orders or poor food. I really wonder if they got sold or how many managers they've changed recently. I came on here to see if it was just me or others felt the same, and it's sad to see a vast majority of reviews in this last year are all negative. All done with JCWs. Hope someone revives this once great brand. read more

This place is a Utah original! Yum! Bacon Ranch Burger is amazing but the special fry sauce is why we come here. read more

So I have been to another jcw location, but I came with my friend and she has a favorite order and I literally feel like it changed my life haha. It was a Thursday night about 7pm and was pretty busy, but nothing crazy. We ordered online thinking it might be quicker, but it wasn't. We wanted to add to the order so we actually ended up going inside. The workers we interacted with were pretty nice. The cheese fries with a ranch on the side was good, plenty of cheese. The turkey bacon and Swiss is the showstopper. I am not a big fan of Swiss, so I picked American cheese instead, but the key for prime enjoyment is to dip it into the ranch (that you can order with the cheese fries). Unbelievably delicious and I am craving it again as I write this up haha. This sandwich has plenty of meat and lots of flavors. Kind of messy, but totally worth it. The cheeseburger was for my son, it was nothing special compared to the sandwich. It was a little dry, but did the job. Also gotta love the fry sauce option, it is a really good addition. read more

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Really, really, good burger. Grilled goodness. We were both impressed with the quality of the beef patties. Service was A+. Clean store. Wish we had JCW in Michigan. read more

Onion rings are sometimes very good but other times overcooked. Check your order before you leave.

JCW's is the perfect fast food restaurant that offers a wide variety of food options like burgers, sandwiches, salads, shakes, and many sides. Their 5 locations are convenient and close to many events. While their food is delicious their sizes are even more impressive. The quality of the food along with the quantity is what made me want to come back again and again. One of my favorite things about JCWs is their shakes! The many flavor options allow you to mix flavors from their classic shakes or their specialty shakes. But, I love going around holidays so that I can get their seasonal shake flavors like pumpkin and eggnog. Their thick shakes melt in your mouth and are a great start to your fantastic meal. But if you don't have a sweet tooth then their salads are to die for. Their food isn't their only great quality, they also deliver your food pretty fast and efficiently. As a kid my favorite thing about JCWs was choosing where to sit. Their building is strategically designed to have an area for everyone, with corners decorated with your favorite college teams or your favorite hobbies you're sure to find a spot that pleases you. They also have multiple TVs at every location, set to different channels so it's a perfect place to finish watching a game while spending time with people you love. read more

I'm sitting at the drive through currently in front of the pick up window now. We have been at the window for 21 minutes with no explanation. My wife and i ordered a chicken sandwich and I ordered a fish sandwich and one order of fries. We have no clue what is happening. My best guess is someone had to go catch the fish. If I hadn't been charged before I pulled up to the window, I would've driven off a long time ago. There's no excuse for anything to take this long, and when I tried to get some understanding of what was going on that they couldn't tell me anything. I wouldn't recommend this place to anyone, but will gladly tell everyone not to come here. Update - we finally received our food after 27 minutes with no apology or even concern. My sandwich had likely been done for 5-10 minutes at least, so that added insult to injury. I hate giving bad reviews, and as you can likely see from my account, I don't give them. This experience was so beyond disappointing, that I I need to make sure everyone is aware before they get in this line at this location read more

I love a great burger and the taste was delicious but the fries... seriously. 14 fries for $3 that almost comes out to 5 cents a fries and they aren't even big. Never ordering fries from them again. It was like the happy meal fries at McDonald's... micro fries. I told the girl at the front and she didn't care. I Feel ripped off read more

JCW's Restaurant - Good burger 14 fries - Burgers Near Me - Lehi, Utah

This is the second time we ordered a patty melt, and ended up with a patty, in a tray, nothing else. Never coming back again. Service is bad because the order takers are brainless. They could improve by going out of business read more

Although it's pricey to eat here, the food is high quality and very good. You will not be disappointed if you're a burger person. And I personally favor the way they make onion rings read more

This was my first time to a JCW's and I was impressed. So I went with the bacon cheeseburger and onion rings. The onion rings were good. Super crispy, maybe too crispy. But good flavor. The Bacon cheese burger was huge. Not only was the patty big it had good flavor. Man oh man they put a ton of bacon on that burger. Maybe 4 pieces? I mean I was getting bacon in every bite. Service was quick and friendly. Also they have a nice condiment bar. Price was around $11 with tax. We arrived at 11:30 and by 12 the line was out the door. read more

JCW's Restaurant - Bacon cheeseburger and onion rings. - Burgers Near Me - Lehi, Utah

Man I love JCW's. 50% of the time it's 5 stars. Great shakes, delicious burgers, and hot fries. The other 50% of the time it's a nightmare. They get your order wrong, the fries are soggy, the shakes that are supposed to be different sizes are the same... yet will I keep going once a week? Absolutely. read more

JCW's Restaurant - Burgers Near Me - Lehi, Utah

When your in-laws are in town and your father-in-law's favorite restaurant is JCW's, you go there for lunch. It's almost a given in the marriage understanding. Nothing wrong with that, I like me a good burger and fries! We pulled into the parking lot and noticed that there was a pretty big line in the drive thru. But when we went inside, we were able to walk right up to the counter. The young man that took our orders was pleasant and thorough. I had not planned on ordering a shake, but the picture of the mint shake convinced me to try it. So I ordered a mini. The soda and condiments are all self-serve. Everything was sparkling clean-no sticky floors or trash littered about. The tables were also pristine. Our food came out pretty quickly. My "mini" shake was enormous! (My wife ordered a small and hers was even more gargantuan.) I had to discipline myself to eat my food first, then my dessert. I made it halfway. The burger was soooo good. The fries were ok-not remarkable, but fine. But the star of the show was that shake. Even now, a few days later, I'm craving it again. read more

We went through JCW's drive-through this evening and got a couple small shakes and an order of onion rings. The onion rings were like cinders and were burned to a crisp. And for over five dollars, and you only get like six onion rings?! Ridiculous! This place was always a little pricey, but at least the food was good. Now it's pricey and the food sucks. Go somewhere else. Anywhere! read more

I really like this burger place but it's definitely on the more expensive end! I think they have a great gluten free bun which costs only $1.5. The mushroom burger is definitely one of my favorites but all the other burgers I've tried is great too! They have nice service but food did take a little to come to us. It's a very causal place but you can dine in and watch sports on the TV. It's a nice quick place to eat after shopping at the outlets close by. Parking is good too! read more

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Service is not very professional. I went inside so they could get my order correct this time. I wanted a 12 piece wing dinner TO GO! She said great. I waited with my number at a table near by and after a while a young man brought me an IN HOUSE ORDER of 12 WINGS and sat it down. I said I wanted this to go. He freaked out and couldn't understand English and ran around to the counter. Then he take to a manager and a manager talked to the girl I ordered from and they all decided they had made a mistake. Then they came back out, got my meal and dumped it into a container and handed it to me without any napkins. I really tired of this place screwing up my orders. There isn't anything I can do to get them do an order fully correct. Such is life. I'll be going to APOLLO BURGER or somewhere else! Ralph read more

I usually love JCW. I don't know what happened this round, but the service was ok. They got my order wrong and I had to wait even longer to get the rest of it. I purchased my usual cheeseburger, cheese fries, ultimate fries, and largest drink. I decided to get a shake this time but there was hardly any snickers in it. The ambiance is what is when you go into a restaurant. read more

Yes. Yes. Yes. Go here once and you'll be converted. It's so good and you get a good amount of food for a comfortable price! The best burgers and chicken strips in town! Don't forget to have a milkshake too! read more

The food and service have gone way down hill. Lukewarm food served slowly is not what you expect when you pay $40 for two people to have burgers fries and a drink. If they had kept quality likening was years ago the price wouldn't be that big a deal. Terrible place now people. Dirty too. No towels or soap in the restrooms either. read more

Paid 9.72$ for this small fetching shake dude. Used to be a decent deal but this is absurd haha. 10$ for what used to be a medium, actually a medium was bigger. This is just embarrassing. read more

JCW's Restaurant - Large Thick Shakes Specialty - Burgers Near Me - Lehi, Utah

This place is great if you need a good burger and a shake! I love the hot sauce available to put on my burger, I love the fries. Just a good local burger joint on a big scale. read more

JCW's Restaurant - Chicken Fingers! - Burgers Near Me - Lehi, Utah

Earlier in the week I ordered a 4 piece chicken finger from chick filet and was super upset that 2 of the 4 pieces were just scraps and equivalent to about 1/3 of a strip. This kids meal from JCWs is 2 full chicken breasts and taste wonderful. I will not go back to chick filet. Worst thing here is the slow service. read more

JCW's Restaurant - Kids meal 2 piece chicken finger - Burgers Near Me - Lehi, Utah

Went through the drive through, waited an eternity for three items, got home and was missing one. Tried calling, but no one would answer the phone. Drove back and walked in, explained the situation. No apologies, no offering any sort of compensation. I guess I failed to do their quality control on the order before driving away. My bad. Great shakes, mediocre food, slow and inaccurate service. read more

I'm not sure why this place has such bad reviews. We got our meals to go, drove all the way home before we ate it and it was still delicious! The cheese fries didn't keep as well as the burgers but they were still delicious! The dipping sauce is similar to training tables which you can't beat! I got the ranch burger. It was dripping with goodness and the bacon is some of the best I've had on a cheeseburger. Also had a gluten free cheeseburger that my daughter devoured. No complaints from us! read more

JCWs is my go to burger place. Their portions are huge and everything tastes so fresh. I love their Hawaiian burger and ranch bacon cheese burger the most. Their side options are a salad, fries or onion rings and because they have salads you can get lots of different sauces for your fries and onion rings! If you haven't tried the ultimate fry sauce yet, you should! It's their BBQ sauce with mayo and it perfectly compliments their onion rings or you could try them with blue cheese! Their cheese fries have grated cheese on them and are easily enough for 2 people to share and go so well with their ranch! They also have a turkey bacon sandwich that I order with avocado and on sour dough bread and it hits the spot every time! They also have thick milk shakes that are huge! I usually only get a mini because it's about all I can handle. They also sometimes have fresh chocolate chip cookies! The food is always hot when it comes out and the people working are always friendly despite it being almost constantly busy. read more

I ordered a jalapeño bacon cheeseburger kids meal in the drive through. One thing to know about JCWS is that they make everything to order so anticipate a wait for your meal. The upgraded kids meal is not on the menu but you can request it. It's about $11 for a smaller version of one of their burgers but includes a small fry and small drink. JCWS "small" sizes are more of a medium compared to other places since everything here seems to be a larger version. The burger had an ample amount of bacon and jalapeños on it. I like to request ranch dressing instead of fry sauce for my fries. I love their ranch dressing. It's more of a runny ranch dressing than a thick and creamy one. The kids meal is more than filling for me. I usually can't eat my entire regular size burger here and even struggle with the kids size. They definitely give you a large amount of food, which makes you feel like its equal to the cost you pay. JCWS is more on the expensive side when it comes to burger joints. read more

JCW's Restaurant - Kids size jalapeño bacon cheeseburger - Burgers Near Me - Lehi, Utah

I love JCWS. WE GO THERE ALL THE TIME. I live in Lehi and I Absolutely hate this location. The service is poor at best. They never get my order correct and the wait for the food is way too long. Your food is always cold when they finally deliver it to you. Just today, it was not busy, I ordered 4 JCW burgers and I went up to the counter after 20 minutes and asked if my order was ready yet. It was sitting on the counter. Our food was cold. This location is not worth the time nor money. At $70 dollars a pop for my family I will definitely go to the one in American fork or any other facility. TAKE NOTE LEHI JCWS YOU ARE TERRIBLE!! read more