Their food/sandwiches are great, but sadly the service is terrible. Twice now I put in orders on their app and it states an estimated time it will be ready so I order then it returns with the order being done over an hour after what was stated. Then I tried to call and no one ever answers and the voicemail box literally says "memory full" and it hangs up on you. Get your systems figured out, please. We'll go elsewhere until you do. read more

I"m a fan of Jersey Mike's. I usually get a #13 - Mike's way. I've had no problems at this location. It's in a nice shopping center. Plenty of parking. Pleasant, friendly service. read more

(tip) Why low stars? I'm about to find out if those ratings are justified or not.... OK so now I know, and this is why I only give this location 2 stars: Reason #1: VERY skimpy meat / cheese portion on these sammies. I felt like I was eating a lettuce sandwich and the condiments were the meat and cheese. Yes it was that thin, I wish I took a pic. The lettuce was like 4 inches high... the tomatoes were skimpy too, actually. When the gal was slicing the provolone, it was so thin you could literally see through it, like a piece of waxed paper. I'm not even kidding. I had turkey and hubs had roast beef. The roast beef was cooked perfectly, nice and pink, but it was an extremely fatty piece, with chunks of white fat- not just marbling- and again, skimpy-skimpy-skimpy portion. Like 3 razor- THIN slices for a "Reg" size. Look, when your paying 6.95 or more for a sandwich, you more than a tablespoon of meat and cheese on it I think. I have been to 2 or 3 other locations, and the meat portion has been triple or double what these guys put out. It may have been my imagination, but their "mini" bread roll seemed very small as well, smaller than normal. Reason #2 is the dumb service. There was a line, as usual, and I'm up and she asks for my order. I start and then she interrupts me and says, "just a minute" and walks away to get a pad. Ok, fine, but why didn't she get the pad FIRST, before she asks, before I start speaking? So now I have to repeat everything. Really? Is it that difficult to have the dang pad where you can reach it? Reason #3: WATCH the man (owner?) when he's making it "Mike's Way". I swear to God I have never seen someone put that much vinegar on a sandwich. I mean it was positively doused, drowned, soaked to the gills it in... he held that bottle upside down for a full 3 minutes.... waaaay too much. That wasn't my order, thank goodness, but it made me watch the girl who made mine, like a hawk, to make sure she did it right. Honestly, if this was my first time at a JM , I'd probs never go back to one. Next time, I'll drive back home to my West Covina location, their version is million times better than here, even though their roast beef is overdone. read more

Nice location, very friendly staff. Subs are just not my thing, I have eaten here in the past and not loved it, but my husband does. He got a big kahuna cheesesteak, $13 is steep, but it is really a meal for two. Sometimes he can finish it, sometimes he takes half home for later, seeing as he is a big guy that is probably a good deal. The meat is sliced to order is much better than most sub places, this being the only chain he actually enjoys going back to, for that OK in my book read more

I prefer Jersey Mike's over Subway, Quizno's or Togo's. I'm a regular customer at the one in Monrovia and Arcadia in Westfield mall (same owner for both those locations) and am there at least 1-2 times a month. The line goes fast and we are in and out pretty quick. I've been to this Upland location twice now. I ordered my usual, #8 Club Sub (on wheat bread, Mike's Way with bacon and mayo). For some reason, it didn't taste as good as it usually does and overloaded with lettuce and kind of dry. The second time, I ordered the #8 Club Sub again, but the guy taking my order was extremely talkative, especially about himself. (He's in college getting his whatever degree, blah blah....) I responded that I would like them to cut my sandwich in half, but have one side a little bigger since I'm sharing it with my husband who's waiting outside with our dog. He then asked me what kind of dog I have then starts talking about his family dog (sigh). He asked me if he could make my sandwich "his way" instead of "Mike's Way" since the "Club Sub" was also his favorite sandwich. I'm like "ugh....?". I barely got a word in when he suddenly turns to his coworker to inform him that he was personally going to make my order. Typically, there's one person who starts by getting the bread and cuts the meat and the second person will put the rest of the ingredients in the sandwich. In my case, he wanted to be the one to make my entire sandwich. He said that he will grill the onions for me instead of putting them in raw and that he will add mustard. There's people behind me, so I'm like "sure, whatever". Honestly, it took much longer for my order so I should of just had it "Mike's Way" like I usually do. I just thought that was a weird experience and will have my husband order next time.... (I just read J.V.'s review from 8/11/14 and I think we are referring to the same guy.) 153/100 Reviews for 2014 read more

Wow!!! Subway has 2 workers versus 10 workers here and it took about 15 minutes to get my two wraps (Food = B-) (Service = F) read more

Jersey Mike's Subs - Seriously! 10 workers and it takes 15 minutes to make my 2 wraps. - Sandwiches Near Me - Upland, California

The sandwhichs here are pretty good... I got the philly cheese steak and wasnt disappointed... the place was clean and the prices are like 10 bucks so I would say better than subway lol read more

Jersey Mike's Subs - Sandwiches Near Me - Upland, California

Got food to-go for the 1st time. I got their hot chicken philly sandwich w/ grilled onions, peppers, & melted cheese. Their giant size is a nice size, but unnecessarily overpriced at $13 & change. As far as flavor goes, it's not that flavorful at all & I put jalapenos on too. This particular location isn't very convenient to me, so I doubt I'll go here much, if ever. The employees here are nice. The person who seemed to be the boss was on his laptop in the dining area, yelling out to one of his employees if he could work the Tuesday lunch shift...not very professional, but I guess that's how they do things. You're better going to The Taco Factory next door if you want flavor. The Great Steak & Fry was still by far the best, but for some reason, they've closed up the only 3 locations within months of each other in my vicinity. read more

Have eaten here 3 times already, getting the Philly and the roast beef as well as a regular ham. Nothing special about all 3, I probably won't be going back, I don't see anything special about these subs. Nothing horrible about the place but nothing spectacular either. 3 stars based on the friendly staff and it being clean. Also, because it's located by a few other places to catch some food, or dessert :) and a nice area to sit outside in the fresh air and enjoy the sun. read more

Jersey Mike's Subs - Roast beef I ordered. - Sandwiches Near Me - Upland, California

If you're thinking about ordering ahead for pickup or delivery, don't do it. For pickup, the food is never ready at the promised time, and you will end up waiting anyway, defeating the entire purpose of ordering ahead. The food is good, but not if it takes an hour and a half (or even two hours) for delivery (I'm talking for a 2 mile radius, not even that far), because then it arrives cold and/or soggy. Just super annoying and disappointing. read more

Hot fast and consistent always finish the whole sandwich I can't stop eating it is fresh and the employees all are great

Picked up an order to go upon arrival , everything was spot on. I find the JM app pretty good.

I'll start by saying I love Jersey Mikes and their food. I've been coming here for years and it's disappointing that every time I have to deal with extremely rude/moody staff or my whole entire order being completely incorrect or both. Not sure if it's bad management or it's the people in charge of the hiring process, but things don't look like they're ever going to change. Would rather go to Subway at this point LOL read more

That sandwich maker Timmy makes a good sandwich. Good service too, he deserves to be tipped. This is my favorite spot for lunch

Today I went into this location, on my break, and I was greeted by a tall girl, named Kaleea, she was the only person working in the front. She had a line of 5 customers ahead of me and she had this vibrant attitude and she had the line moving! Very sweet girl, great customer service! I will definitely be back! read more

I'm giving them 3 stars because they make great Sandwiches and there customers service isn't not bad.... HOWEVER they sooooooooooooo need to step up there cleaning skills with there table because they look horrible. read more

Jersey Mike's Subs - DIRTY TABLES EQUALS POOR IMPRESSIONS - Sandwiches Near Me - Upland, California

I think this my new favorite sandwich shop! Sandwiches are really way better than those other chain stores. The bread is really soft and fresh. I think what really makes it is the quality of the meat and the fact they slice it right in front of you! The other great thing is,the customer service! It is always a good vibe coming into any of their store stores, always a friendly smile and fun service! I'll be back! read more

#7 with cherry relish - best sandwich anywhere. never had a bad sandwich from Jersey Mikes, although I have from other sandwich chains. by far the consistently best sandwich experience ever read more

John the lead manager is amazing. Grubhub screwed up my order and he was very good at working out the issue. Very professional and helpful. Thanks John read more

Really upset and will not be going back.. Went to place our order told us bread would be ready in 10 mins to come back so we went outside waited and then come back and they tell us they are out of bread now. When I ask how they took orders after they told us to come back in 10 mins! Poor customer service! read more

The only reason this place gets 3 stars is because the tall guy that took my order was SUPER friendly. The taste of the chicken parm sandwich I ordered was okay. But the presentation was unacceptable. When I opened my sandwich the tomato sauce was only in the middle of the sandwich and most of it was on the paper wrapped around it. At least at subway they spread the sauce evenly over the sandwich. Not sure who made it but if it was the girl who was bringing the orders out from the back I understand why it looked the way it did. When she called peoples names/orders out she had no kind of personality. I get it... working at a sandwich shop isn't ideal, but a job is a job. Bad customer service is not just bad for the customers, it's bad for the business. read more

Easily the worst dining out experience ever. I came into the store BEFORE 9:00pm, placed my order, order was completed, got my drink, and then told i had to leave because dine-in was closed (time was 8:40). I explained to the INCREDIBLY RUDE employees working that i lived 2 hours away, and it was not actually 9pm yet. They told me "sorry, we are closed" then essentially kicked me out. This was my first and definitely LAST time, i will go to a Jersey Mikes. read more

Had a free regular sandwich and placed an order online. When I got home it was a mini when it clearly said regular on the order. If you have a free sandwich, order it in store our you will be jipped! read more

I can't help but chuckle at some of these ridiculous reviews. Some of my favorites: 2 stars because they don't make your precious parmesan bread anymore? Regular white bread makes the sandwich bland? So, you only came for the bread? Evidently, you've never heard of seasoning. Punch yourself in the face. SOME LETTUCE TOUCHED MY BREAD!! ONE STAR!! Subway only has 2 people working behind the counter, and this place has 10! WTF!! Okay, I counted 5 people behind the counter, and 1 (possibly 2) in the kitchen portion in the back. Of the 5, 2 people were assisting customers, and 3 were in the midst of a discussion. Best guess? Shift change. OMG!! Generally, I've only seen 2 to 3 people assisting customers behind the counter. And really? Subway? I go to subway when I want my days-old meat pulled out of dirty metal tin. Don't ever compare Jersey Mikes to subway, you plebeian. There's a slew of other stupid reviews here as well, but I'll move on. I've never had anything but awesome service here and I'll add a few stories to back up my claims. On one occasion, someone who clearly had a "no funds in this account" debit card was trying to pay for their sandwich. Instead of just fessing up that they didn't have any money and just wanted their shit for free, they insisted on trying to card over and over again in an obvious attempt to wear the cashier down. We probably waited a solid 10 minutes before they gave up and left. The dude behind the counter felt so bad for making the people with actual money wait that he gave us a coupon for a free sub (ironic, right?) and hooked my kid up with a few free cookies and a frisbee. They didn't have to do that, but they did... because that's solid customer service. On another occasion, the touch screen register thingy malfunctioned. I mean, that thing was hard bent... Skynet took over or some shit. The cashier apologized and asked me if I had cash, which I never do. I offered to run across the street and get some from the ATM, but she said I was good to go. Granted, it wasn't my fault that the computers went down , but still... She was super cool about my free sub and that's always awesome in my book. Seriously, people. This isn't Subway. If you wan't a great sandwich, it takes just a wee bit longer. Calm your tits. read more

I come here to eat very often I always find the staff to be very helpful Dominic the assis manager is always helpful

The food here is just fine as it is at any Jersey Mikes; they're all the same just like any chain. That being said, the purpose of this review is the on-line ordering at this store. It's horrible! My wife and I have used their on-line ordering service twice. I'm here right now waiting on my sandwiches which were not ready at the promised time on my on-line order. Not only were they not ready, but they hadn't even been started... again! The last time I ordered on-line and showed up in the store 5 min after the promised time they hadn't even received my order yet. It was in their system, by no one bothered to print it and make the sandwich. They tried to make it right by giving me two coupons for free chips and drink, but then I get home and they had made the wrong sandwiches. Had to go back to the store and return it. It wasn't that they put a few wrong toppings on, it was a completely different sandwich. Not even close to what I ordered. Never going there again. read more

Really good sandwich ... But weird employee. The younger guy with the pony tail (dark skin/hair) doesn't pay attention when he makes your food. He stares at the young girls walking in. It's quite disturbing. Maybe he should concentrate on work then drooling over young girls who walk in. read more

Rude rude rude!! If anyone is reading this from Jersey Mike and can do something about this store please do. The food is always good but the staff today, all of them were just plain rude. Togo order with no bags and a bitchy attitudes the whole time. Were they all on the rag at the same time??? And for those of us that like a secure credit card transaction they didn't even know if the EMV reader worked. They told me I needed to slide my card after I tried it. Screw this location. read more

Jersey Mike's Subs - Sandwiches Near Me - Upland, California

Better than Subway (which I wouldn't even bother rating because Subway is a waste of time), but not by much. The sandwiches are basic fast food attempts at a Sub Sandwich. There is absolutely nothing special about this place. I got the Italian Sub and it was simply average. I asked them to put less lettuce on mine because as I watched them making the sandwiches before me they were putting enough lettuce on them to make a large salad from a family restaurant. The "special" oil/vinegar stuff they put on the sandwich was nothing special either; nor were the spices they put on it. Over all this place is not worth your money or time if you're looking for a good sub. The only reason I give them 2 stars instead of 1 star is because their service was great. They were very courteous and fast (but it obviously doesn't take long to make a bad sandwich) read more

Let me tell you- Peter is the MAN! Seriously, ask if he's working he makes custom sandwiches that are the bomb. Being from the east coast, my SO and I were missing meat and cheese artery clogging hoagies (yes hoagies!) and Jersey Mikes takes care of that craving. But this particular visit was better than any other visit to a Jersey Mikes ever. Seriously, if you are at this location and Peter is working ask him to make the Rachel. She comes as a blonde or a brunette. He convinced us to try the sandwich and oh my god my SO and I were in love. The Blonde Rachel was a mix of a cheesesteak and a hoagie- it had beef and cheese, lettuce, pickles, and I think thousand island and mayo. My mouth is watering just thinking about it. I've been wondering what the brunette Rachel is like....I will definitely go back and try it! Word of advice to any vegetarians or people looking for a meatless option at Jersey Mikes- do NOT get the grilled veggie wrap unless you're a total masochist or really like canned vegetables. The onions are fresh but the mushrooms and red peppers are definitely canned. I would never, ever order this again. That was totally my mistake- what was I expecting? Next time I want a meatless option I'll just get Peter to make a Veg Rachel! So enjoy Rachel everyone- she's a delicious bitch! read more

Never had a bad experience at a Jersey Mike's. I can't go back to the cardboard bread and overprocessed ingredients at Subway. You can't beat the high-quality​ meats and cheeses at Jersey Mike's. The difference is simply in the taste. read more

Awesome subs. Whenever I see a Jersey Mike's I know I won't be let down. This one was great, portions are huge. Plenty of meet and fixings inside! read more

Never been to Jersey Mike's, always hear good things about it. Food was really good, fresh meat and the pickles are yummy. Customer service sucks here! Will never be back to this location. White skinny chick with the black glasses was extremely rude. Was loud and obnoxious, probably had a bad day. Don't take your issues out on customers, leave them at home. I asked her for a small drink to be added to my order and she just walked away, am I suppose to reach over and grab my own damn cup? Will never come back because of her stuck up attitude..... read more

2 employees and 1 supervisor all trying to deal with the same situation all while 1 of the employees was helping my son and I, .it was not a situation that all 3 employees needed to be involved, but no big deal.. sandwich was great.. read more

Jersey mikes is great. They slice the meat &cheese right in front of you. They have fundraisers often for non profits like Steven's Hope for Children and more. Always great service. Lunch hour is rush hour but worth the wait! read more

They make you repeat everything because they ask you what you want then look away and dont pay attention. Then tried wrapping up my sandwich before I was done ordering it because once again not paying attention. Then you get attitude when you say something. Bad experience. read more

I typically have a good visit here but this one was a little silly. I typically get wraps and they created accordingly...like a wrap. This is the first time that I've had my wrap rolled into a ball. I don't know if the girl was new or if they are now rolling their wraps into balls, I don't know. Worst part is that the manager or whatever was like, "oh yea, not too bad". Look if you don't know how to make a wrap, just ask. I've had plenty of great wraps here. This one tasted fine, just impossible to eat as it fell apart immediately. read more

Jersey Mike's Subs - I think the girl who wrapped this used to work at chipotle. - Sandwiches Near Me - Upland, California

So my day had been really rough and I just wanted a sandwich I usually go to subway but stumbled in and asked Dominic what he recommended. Dominic started a conversation and unlike any other fast food restaurant or so he actually kept the conversation going and was actually genuine. he wasn't asking just to ask he actually engaged in a real conversation and I appreciate it you don't see to many people nowadays ask how a stranger is doing let alone carry a conversation with them I appreciate the amazing customer service and hospitality I will definitely be back because of Dominic read more

This is our first time trying out Jersey Mikes subs. And we are very satisfied . Nice staff and fast service . Delicious food . I got #8 Mikes Way read more

Jersey Mike's Subs - #8 Mikes Way - Sandwiches Near Me - Upland, California

I go to this store at least 2-3 times a week. Always great friendly service. Never disappointed. Some of these 1 or 2 star reviews must be written by REALLY stupid people. I've gotten the #9 on wheat no less than 200 times over the last couple of years..... Always consistent always a great sandwich. I always eat it there and have never once witnessed anything that would resemble rude service. And how can they make your sandwich totally wrong ( as some reviews state) when they make it directly in front of you? Maybe put the phone down when you order and give the person making your sandwich the courtesy of telling them exactly what you want! It's not that difficult people! If your reading my review hopefully you're smart enough to differentiate between real scenario reviews like mine and people that have no business giving their exceptionally stupid opinions! Thank you Jersey Mikes read more