Love the sandwiches but hate the customer service at this location. I have tried multiple times thinking it might just be a bad day or whatever, but after today I have decided I will not be returning to this location. They have a way of making you feel like they are doing you a favor by serving you. Someone came in with out a mask and they refused him service. Mask are not required where we live, but apparently for this store they are. That policy is fine, but the way they talked to the customer made even me feel uncomfortable. Great subs that are overly priced with customer service that lacks. Too many options out there to choose from. Would rather support a business that makes you feel glad you are! Sorry Jersey Mike's you need to do better read more

HORRIBLE attitude from the employee when I ordered a veggie sandwich (grilled veggies) with no cheese. The girl on the grill was grilling veggies so I waited patiently, as she made several other sandwiches for orders that were called in. There were four people behind me that didn't order anything grilled that got their sandwiches before me. Finally the grill was empty and I asked about my sandwich. The girl at the counter never told the girl at the grill my order! The place was not busy, and I waited more than 15 minutes for NOTHING but attitude from an employee and a dumbass look from the other employees. Never again. read more

I used to love coming here but let me tell you, I ordered the buffalo chicken sub last night and came down with an awful stomach bug! I knew the chicken didn't look right. It was brown and chunky and drenched in buffalo sauce so I wouldn't notice. I spent the rest of the night and all today puking my guts out. Never again. Such a horrible experience to go through especially when you need to work the next day. I repeat, never again. ETA: the woman who was making the hot sandwiches wasn't changing out her gloves per order. She was coughing into her arm, which we all know isn't good enough because spit still gets everywhere. She also didn't have her hair pulled back tightly. It was in a sloppy, Britney Spears bun with hair falling loosely all over the place. I think everyone handling food should wear hair back tightly and with hair nets. It should also be noted that there were flies around the deli meat another girl was slicing as well as the veggies. This is day 2 that I'm out of work. This sucks! I'm contacting corporate! read more

I called ahead for 4 sandwiches and was told it was going to be 30-35 minutes :( That's crazy. I would be better off walking in. What's the point of calling ahead? I wouldn't have mind waiting but I was in a time crunch and wanted something quick and fairly healthy for dinner. read more

I came into Jersey Mikes today about 5:45 and as always the sandwiches are delicious!! The only reason I'm giving 2 stars is due to poor team work that I seen. There was only one Hispanic female working trying to help all the customers in the store. The only problem that I seen was there was a Caucasian female who came and grab something from the counter noticing there were customers she then went to the back of the store leaving a Hispanic female to handle all the customers. I heard The Hispanic female call out for help but when the Caucasian female finally came to help I notice that she was angry and with attitude. This is not team work at all. read more

This is a great Jersey Mike's location. Some of the best subs ever and a very friendly staff. I have only good things to say about this place - highly recommended. read more

It's worth the drive and money, the quality of the food is amazing and you can't get great sandwiches without paying a little extra. This place has amazing tuna and it beats subway, blimpie, and Jimmy John's by a long shot. If you want fabulous food, with great flavor and top notch quality then make the trip to Jersey Mike's!!! read more

I love the product, and the friendly staff, but the Campus store sucks as far cleanliness and stocked supplies. I can honestly say every time I've been there they are out of something, i.e. "We are out of forks, but you can go down to Hawaiian BBQ and get one" this has happened more than once. The ice machine is broke again "sorry no ice" and it's 100 degrees outside. The counter around the beverage dispensers is always wet and sticky. Don't even ask for sweetener, it's in a hidden vault somewhere and it's doled out one at a time! I blame all this on continued poor management, not the young folks doing their best to deal with frustrated customers. I'm done with this location, too bad it's so close to home...... read more

I went into the location and it's 835 and I wanted to order a Philly cheese steak, the gentleman that was helping me looked puzzled, then the girl turns around and says I just turned off the grill so I can't make your sandwich. It's 835 the location closes at 9 o'clock that is a bad customer service if the hours they close says at 9 PM then the grill shouldn't get turned off at least until 10 minutes before but to actually turn a customer away is ridiculous to me. Hopefully the next time I go they won't have another issue! read more

Jersey Mike's off the 210 was closed so I came to the Jersey Mike's location on campus, I never had a bad experience at this location until today. I walked in ready to order then I was approached by a young man who didn't seemed to be pleased with me coming in as he's throwing down utensils aggressively and rolling is eyes to the sight of me entering the door POOR CUSTOMER service. Did not feel very welcomed and if I weren't picking up food for my family I most definitely would have said FORGET IT. After this experience I will no longer return to the Campus location for they should have proper training of customer service honestly unacceptable behavior. read more

Notice that just about every one of the complainers start out with the long wait in line. Guess why there is a long wait in line? Is it the mediocre sandwiches? The incompetent staff? The poor service? I don't think so. The only reason there is a line is because their are numerous people who will wait for a good sandwich. I find the service to be fine and the staff about as friendly as you can get. I have to pass another Jersey Mike's to go to this one, but it is well worth it!!!! read more

Tried this for the first time today, super hungry and slightly hung over, I decided to go with The Big Kahuna. Let me just say there was nothing big about it. I tasted more bread than anything else. Not a bad tasting sandwich, just over priced, over rated, and definitely not worth standing in line for 20 minutes! In addition I ordered the Buffalo wrap, way too much sauce, and disgusting. If i were to go back I would stick to the cold sandwiches ..Only plus was they had a friendly staff, but they could use a little pep in there step! read more

Love this place! Especially enjoyed the enthusiasm from Adam today! Sandwich is so yummy, and his positive attitude made my day!

Bomb! And the food arrived to my house sooner than what I was told and the delivery driver was super nice and friendly. Definitely will order from Jersey Mike's again. read more

Line never moved while wife was using restroom before we ordered. She said the toilet seat fell off in the restroom when she went to put the seat down. Decided not to eat here. read more

Great customer service ... Friendly and helpful I always go for the hot subs which are delicious... Definitely the spot I go for sandwiches... It's Always satisfying to come here. read more

Id give the food 5 stars but their workers are so unorganized and naive id rate it a 1. I appreciate that they acknowledge you as you get there but really... does it really take 5 people to make my sandwich? The less people that touch my food the better. Thanks. Even after we told her 3 times what we ordered she kept repeating back the wrong thing. After baging half our order she asked if it was for here or to go we told her to go then she asked if we wanted a bag... ??? Sadly I love their food I've been at least 5 times but they need more people with common sense because I have dealt with the lack of common sense everytime. Its not just a "bad day" I guess if common sense were so common everyone would have it. read more

ATTENTION FRANCHISE OWNER: I decided to try your shop about a month ago, and was hooked. The sandwiches were huge, with a good amount of meat and toppings. I posted all over social media how great it was. Since then, I've gone a few more times, and each time the overall quality has declined - absolutely no consistency. A few nights ago I ordered 4 giant subs, and paid nearly $60 (yes, that's a lot of money for 4 subs!). When I got home, I noticed they were really light. I proceeded to unwrap them, and found what I would expect from Subway, a large bready roll with almost no meat/toppings. Literally, there was hardly any meat on the Italian subs, and they forgot to put lettuce on another! Definitely not at all what I ordered! I ordered via the online app, to ensure no confusion on the order. I called and spoke with one of the staff. Apparently your own staff is aware of the high turnover and lack of consistency. If you want your business to be successful, I advise you spend some time there QA'ing, and also providing the right amount of training to your staff. By the way, while waiting for my subs to be finished, I observed one staff member struggling to put on his glove, so he pulled down part of the glove and blew air into it, in order for it to slide on. Clearly a Servsafe violation. Also, every time I've come here, I've observed the sandwich makers place the finished product on the COUNTER near the cash register. They then pull paper, and move the sandwich onto the paper, AFTER it has sat directly on the filthy counter, having touched a pen that customers use. You really need to not only manage your business, but also your staff... The concept is great, and the potential for a really good/quality sandwich is there. I hope you're able to resolve the issues, as I would certainly like to come back and patronize you, and change this from a two star review to a five star review. read more

Oh my gawwwwd!!! This place is amazballs!! This one on campus! So great! I stepped inside and everyone was wonderful! I ordered and once I took that first bite I was sent to another dimension full of butterflies and burrito magic! I was so amazed! I just had to try more, so I got a brownie, and let me tell you! It was like a dream from another galaxy! I was was tasting colors and seeing music! My gaaawwwdd! Don't even get me started with the crew workers there! Chris, Mango, and Gavin! So great! They made me feel at home like I was back in Germany! It was to die for! I went on April 13th on a Thursday! The best day of my life! Thank you Jersey Subs! I love you! read more

**0 stars** Food is excellent, but personnel leave a lot to be desired. Actually had the person at the cash register (who I was told was the manager) tell the employees making the sandwiches , "don't let the customers dawdle over what they want on their sandwiches. It's Mike's way or move them along" as they were making my sandwich. Even the employees all looked at her in shock. I did a comment card on the issue and got a call back from Deanna Wilson, who said that she was the Manager. She asked about my comment, but really didn't seem too concerned (actually sounded like she was 'just going through the motions' and not really listening). She just kept repeating, "what would you like us to do for you?" No apology, no real explanation, just repeating the same phrase, like she thought that I was trying to get a free sandwich or something. I explained that I did not want anything, just to make sure that management was aware of the comment. Still no apology or sense of concern from her. Coincidentally, the name on the receipt handed to me by the cashier that made the comment- "Server: Deanna" I will definitely not by doing business with this Jersey Mike's!! And I will pass the word to anyone else that I know. read more

Love the girls here. They were great! I had a pretty difficult and weird order and they just were so great with getting everything perfect with positive attitudes. Thank you so much! read more

Although the sandwiches are good, they are not "wait in line for 15 to 20 minutes to get your sandwich" good. A pale comparison to the location in West Covina, both in terms of cleanliness and sandwich prep. If I didn't previously know how good the sandwiches could be, and this were my first visit ever to the chain, I would have walked out before getting in line. They really need to get their act together. I heard many other people in line grumbling about the wait. read more

I tried Jersey Mike's soon after they opened and although it was busy, I was pleasantly surprised. I don't generally like takeout sandwiches (not a Subway fan), but I would definitely come back here. I had a turkey and provolone "Mike's way" and thought it was way better than any run of the mill turkey sandwich. I thought the ingredients were very fresh and liked that they sliced everything right there. I do agree with the other reviewer that strict vegetarians probably should steer clear, but I didn't really have a problem with how the sandwich prep area looked during my visit. read more

Bomb subs... Always crappy service:( they're just so unorganized

Uhhhhh oh!!!!! Not like it used to be !! Got the Philly cheesesteak .. Peppers seemed over cooked. Husband got a meatball sandwich , and it was Weak !! Staff was super nice. I think I will be sticking to JIMMY JOHNS read more

Was loving this place and now nothing special. My wife and I started going here about a year ago and we instantly loved the flavor. Then they stopped carrying the Parmesan bread that made this place stand out. I asked an employee about it and she said that that bread was "seasonal". Seasonal? What a lame excuse. Did she really buy this company BS? Since when is Parmesan cheese "Seasonal". Do the Parmesan cows go back to old country for time off. "Seasonal", what a joke. I questioned the employee that told me this and she was so freak'n serious, typical Uplander ding-bat. The reason I bring up the bread issue is that that's the only thing that adds flavor to this sandwich. Otherwise your left with typical meat and lots of white bread, same as everywhere else. BTW, if you want a nice vinegar drenched sandwich, stand in line like a dope and don't say anything as they pass over your sandwich about 30x with the special Mike's bottle. Why not just pull out a fire hose and blast that sucker across the room until it sticks to the wall. Then if that's not enough and they're nearing the end of the lettuce trough, they'll drench it some more with the special lettuce juice, er water. Then to top it all off is the never ending turn-over new employees that get to wrap your sandwich like complete morons. Is it really that hard? Then to put that special extra crease on the bag holding my loosely wrapped sandwich is so laughable. Maybe they'll get my business when the cows come home, but for the rest of the year I'll either stick to making my own or head over to Claro's, now that's a sandwich. read more

This was my first time at a Jersey Mikes, I have to say I was impressed. The food 2as great, the staff was very friendly. I told the girl making my sandwich that I had never been here before, she asked I I would like some suggestions (I love that I was asked, instead of forcing the specials on me) I got the club with roast beef (forgot the name already ) I was very happy with the quality ingredients, and freshness. I will definitely be back. Keep up the great work! read more

This place is so delicious and the staff is super friendly. The only complaint I have is that the line is too long...but that just shows how good it is! read more

The sandwiches are much better than Subway (esp. getting them Mike's way). But as everyone else has stated, the service is utterly discombobulated. Moreover, don't order order anything that's not standard as they get even further in the weeds. read more

I love me some jersey mikes. I have tried a few locations but right now this my favorite at the moment. I came in on Cinco de mayo and had my sub made by Alisha and met her crew. My daughter and I are very particular... we believe you should get what you pay for! Let's just say we are going back today to this location when there is a closer location near us...lol. Thank you to the manager and her crew for giving us such a great experience! read more

They have the best sandwiches ever and good staff they cut meat fresh and use the perfect amount of toppings and dressings I recommend the turkey ham and bacon sandwich. read more

I absolutely love this place! Best sandwiches I've ever eaten! I don't get my sandwich mikes way but hands down 10x better than any subway sandwich. It's a little on the pricier side here but I don't care I think it's worth it to eat a fresh sandwich. I've been to this location probably 4 times in the past month and my husband and I have always had a positive experience. Staff is always friendly and pretty quick. read more

So we love Jersey Mikes subs and I tried the Grilled Pastrami Ruben tonight. Really disappointed. Had slivers of pastrami very very little sauerkraut and only 1 piece of swiss cheese on it. Way overdoing it with the thousand island dressing. This definitely needed 3 times the amount of pastrami and 3 times the sauerkraut to be a real Mikes Sub. On the other hand my wife got the club sub and it is fantastic! read more

Not sure about the other people ratings on here but I've had nothing but great experiences. The staff is always friendly and always make my sandwiches just how I order them. You gotta have it "Mike's Way" it's the best! #9 :) read more

Wow! The negative reviews I just read did not fit. These guys went out of their way to make our experience pleasant. Mikes Way makes a sandwich amazingly delicious! And you gotta meet Peter - Genuine customer service! read more

Adam and Jordan are great friendly employees and made it worth the trip and they got the order right!

Always wanted to try this place & today finally did in Upland. I wasn't disappointed. So much better than Subway. For a franchise they did a great job. Glad I tried it. read more

I was hesitant but decided to give this place a try. I thought it was good. Not out of this world good, but better than a lot of other deli's. Customer service was great. I got a free cookie for being a first timer. I tried the #7. It satisfied my turkey sandwich craving. All in all, I'd go back. read more

Service was friendly. I had the big kahuna cheese steak. Surprisingly, very delicious.

I always enjoy Jersey Mike's first of all but today I visited this location and the service was outstanding!!!!! The girl that helped me and my lady made some great suggestions and made my sandwich like she valued our business. I would definitely visit this location again. Thanks again to Liza and Ryan they deserve a raise!! read more