I recently had my oil changed and I noticed they did not complete the service that was promised. They did not clean the windows and vacuum the interior. I asked about the technician about it and he walked away. I am not sure I would go back. I have be going there for many years. Unfortunate. read more

They are either Dishonest or Sloppy My wife pushed me to write this review as I am a "car guy". I took my work truck (Ford F150) in for an oil change yesterday (2/16/2022). They did the oil change ($154.), but I had a problem with them last time (they forgot to put the oil cap on the fill hole (on the valve cover) and oil sprayed all over my engine compartment on my way home, so this time I checked the truck before I left. I notice the OLD oil filter was still on the motor. I double checked and sure enough they did not replace the oil filter. I went back in and told them, they did not seem to be surprised, and they never apologized. They said the guy that works under the car just left so they did not know what to do?? Really, I told them to change the filter and the guy in charge finally said "OK" ... The oil filter is ALLWAYS to be changed when you change the oil, it is very important. But the average customer would never know if they really changed the filter. This is an easy way for a garage to make $10 more per oil change... I asked the guy who poured the new oil in how he could let the guy working below skip changing the filter... he just shrugged and walked away... I could not believe this was happening in Danville... I am a 20+ year resident of Danville and try to support local business, I also work on cars as a hobby and run them a Laguna Seca and Sears Point racetracks. I got the feeling they were not that surprised the filter was skipped. Which leads me to think this is a common practice?? I hope not, but the fact that they forget to put the cap on the oil spout last time and this time forgot to change the oil filter is very bad. They are either dishonest or very sloppy. I will never use them again. read more

Jiffy Lube - Auto Repair Near Me - Danville, California

I guess the "jiffy" part only covers the oil change, because there was nothing done "in a jiffy" for me on Saturday. In need of an oil change and going to meet my friend for lunch, I called Jiffy Lube to inquire about dropping off my car. The guy on the phone was very nice and said I could drop off the car then go to lunch for however long I wanted as long as I came back by closing time. Went on over to Jiffy Lube, pulled in and a guy came right over. I explained I had called on the phone, that I wanted to drop off the car and that they didn't have to rush on it since I'd be at lunch. That guy was nice too. He said no problem but I couldn't leave until I signed the estimate. So I waited and I waited. And after 4 people got called up the computer, I was still standing around unacknowledged and I was clearly not going to make my reservation, I gave up. I got in my car and proceeded the difficult task of backing out from the bay portion, down the driveway and eventually into traffic....I say eventually because the entrance I was backing out of is right before a stop light with tons of traffic, so it's really hard to get out. I should note that it probably took at least 5 minutes for me to back out and at NO time did any of the many Jiffy Lube staff try to come over and see why I was leaving. Unfortunately, if I have to wait for a service estimate for an undetermined/extended period of time with no communication and after I've called ahead, then I'm going to cut my losses. Maybe I'll come back in the future if I'm not in a rush, but then that kind of defeats the purpose of going somewhere for services in a jiffy;) read more

The guys that work at this Jiffy Lube are AWESOME!!! I was taking a weekend cruise through Danville last weekend in my classic 1932 Ford Roadster when a passerby told me my wheel was wobbling and that there was smoke coming from the back of my car. I was starting to panic a bit because it was a weekend and I knew there would be no repair shops open. I looked ahead on the road and saw the Jiffy lube and it appeared to be open. So relieved! When I drove up it seems the entire team rushed out of the garage to help me. They told me to stop the car and turn off the key right away and they walked around to make sure there was no fire or danger. I told them about the issues and one of the guys offered to help me on his own time (he was already off for the day) He helped to jack up my car and tighten the lug bolts which were very loose and dangerous. I'm pretty sure his name was Matt but not positive. Then my Radiator blew and hot water sprayed everywhere. Again the team told me to step away until it was safe. They went back to work until my car cooled to a safe level. Then they verified that the water was just overflow from the heat and recommended me to look into a new thermostat or possibly a new radiator. These guys went above and beyond for me and moving forward they are the only guys I will get oil changes and similar services from. One of them was even gracious enough to ask me if he could take a picture of my car. He was off and leaving for the day. Wow. I told him he could drive it after all they did for me. He graciously declined. Great guys in the shop reflect great ownership, training, and management!! Thank you Matt, George, Fernando, and Josh! You guys ROCK!!! read more

Jiffy Lube - My girl thanks you guys!!! - Auto Repair Near Me - Danville, California

Staff is courteous, price is reasonable, and they normally get you out fast. I bring all my cars there. Teresa, Ray, Ezra, Fernando are friendly, courteous, and diligent. read more

I don't like wasting my time, but if you do, go here. With one car ahead of me I should have been out in about 40 minutes. The slogan says Jiffy, but the workers were anything but Jiffy. Not only did they start with a car that came after me, they still hadn't started on my car after waiting for nearly an hour. Cool, thanks, never again. read more

First time to the Downtown Danville Jiffy Lube - next door to my barber Charlie [been going to him for over ten years!] OK - slow at switching to a Oil Change shop that is close to the Veterans Memorial Building. I am so glad I checked them out! Stopped in the day before and met the crew - spoke to them about the best time to bring my truck in and any other recommendations. Left feeling good about these guys working on my classic parade truck - even if it is just an oil change. Previously experience with Jiffy Lube is in Walnut Creek for my wife's SAAB oil change. They did a good job - although more expensive due to her choice of oil. Based on my discussion with the Danville Jiffy Lube Manager - purchased my own oil filter in advance from Morgan's Machine & Speed in Walnut Creek for the oil change on my truck & used Pennzoil. Extremely pleased with the speed of service - the professionalism - the no "bs" up-selling - explaining the facts clearly - taking photos of specific issues under the truck for me & making suggestions - the cost was reasonable. I went in for an oil change & I received an oil change and some very valuable information. I will return to this specific Jiffy Lube for that reason & will recommend this unit - manager & service team to my fellow Veterans in Danville & the Diablo Valley. I appreciate honest - hard working - professionals doing the best job possible. Thank you. read more

Jiffy Lube - Parade Truck at Danville's Jiffy Lube getting Oil Change - Auto Repair Near Me - Danville, California

I stopped by here this weekend for an oil change. They didn't upsell me on anything. They checked me in quickly and while it took about 40 minutes it was Sunday afternoon and they were busy. George was very pleasant and helped me decide which coupon / discount code would help with the greatest savings. My promo code didn't work but when I asked about AAA vs. the $7 coupon found on line, the AAA membership helped me save $13. The waiting area is small but there were maybe 6 chairs. They also had a Keurig maker so you can brew your own coffee while waiting which was great on a blistering cold January afternoon. Overall it was a good visit and the staff there seemed content and helpful to the customers. I will go back again. Other customers seemed happy with their work and service too. read more

All Jiffy Lube's are NOT equal, just so you know... I get coupons all the time thru e-mail and sent to my home, unfortunately the "Danville" location does not accept most of these, so do yourself a favor and go somewhere else. read more

I have been going here for many years and service was always good. The management must have changed - the level of service was very bad and the tech that inspected my air filter for the cabin of my Lexus broke the latch on the door. I will never go back to this Jiffy Lube again - seems like the personal are all different and are not trained properly. read more

Make sure you online and print out the $10 coupon. Great customer service, they have water and coffee available while you're waiting. Another thing I like is when they vacumm my car. They don't half ass that.. they really do a great job at it. Prices are a little high but I never had a bad experience. read more

They do tire rotations and they will check your brakes for free when they do the tire rotation. Jiffy lube also doing brakes now which is a fairly recent addition... I'd rather pay to get the tires rotated than to sit for 2 hours and a shop waiting for my free rotation because I bought the tires there... But that's just me. read more

Stay away from this place. They do not know what they are doing and they will destroy your car. Once they over filled one of my cars with oil and the engine had a vibration. When I took it back they drained some of the oil but never checked the car into thier system. So noone k ows I came back Gave them a second chance and this time they did not tighten the drain plug. I now have a huge oil stain on my driveway. Beware and stay away from this place. read more

Rad dudes just hear to do good work. For the amount of shitty Danville entitlement these guys deal with on a day to day basis deal with, I'm shocked they are so awesome at staying so positive and wonderful. Joshua is the man, went above and beyond even offering to detail my truck FOR FREE. Both mikes here are also some great people who go above and beyond to get the job done in the best way they can. Only spot I'll go! Nothing but awesome things to say about these dudes. Top notch staff read more

I just left after getting an oil change and was told that my windows were washed and that my carpets were vacuumed. I know they were down employees today, but there is NO sign of any window washing or vacuuming. Makes me wonder if they actually did everything else they were supposed to do. 2 stars because the employee was kind and I know he was busy.. but I feel like I didn't get the $60 oil change I paid for.. read more

Jiffy Lube - Auto Repair Near Me - Danville, California

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Have been going to Danville Jiffy Lube for years ... now most likely never again. Why? the crew was dangerously negligent. A few weeks ago the crew changed my oil and hand tightened the oil filter. This created an oil leak that dumped a quart (plus) of oil into the "catch pan" which prevented early detection.. I fortunately finally saw oil on the garage floor and took car to dealer service. They said I was 1/4 of a quart away from the engine going into "slow mode", max of 5 MPH an hour to avoid catastrophic failure! This is a highway driven car and such a failure would have been highly dangerous. Cannot risk this type of carelessness. Will find a new place. read more

Went in yesterday to get my oil change and I wanted to give a shout out on Nathan who did my service. Nathan did a great job and he take pride in his work and gave me great customer service. Nathan Thank You read more

I can't say enough great things about this Jiffy Lube location. They are always so friendly and quick! There have been multiple times I have had to pay a visit for low tires with grumpy kids in the back seat and they are so kind and quickly fill them up for me and I'm on my way. Today we got the oil changed in both cars and they were once again incredibly quick and kind. I highly recommend them! Thanks Ken for your help today! read more

Absolutely great customer service, would definitely recommended! The team is wonderful and fast with cars! 10/10

Went in for oil change at Danville location - no other customers there - could not do the oil change because didn't have correct oil filter - said it would take about a week to get. Call Jiffy Lune in Walnut Creek and asked if they had the filter needed - they said if they didn't they would go out and get one to come on in, Now that is great service!!' read more

Hafar is good technician , I went to jiffy lube and I had a good experience in that store

Got my oil changed near the end of May. I was told that my battery was bad. Not only did it show bad on the meter, they indicated, but another cue was mentioned. I think the way it sounded when they started it. I should get a new battery very soon because mine was so bad. The nice-looking tall man in a maroon shirt, who was polite and seemed professional, told me that they will sell me a battery for $200. I hadn't heard any indication of a bad battery when I started it. It wasn't the only part of the experience that made me wonder about their integrity. Two weeks later, my battery was checked elsewhere. It's still strong and has a lot of life left in it. This battery doesn't need replacing yet. This place used to be so good and I went regularly. Now, I get a bad feeling just dring by it. read more

I just had my oil changed here and everyone was so nice and informative! I come across a lot of angry people these days so the nice guys at Danville Jiffy Lube stood out even more, you guys all need raises! read more

Generally good except they forgot to change my burned out brake lights and since I had already pulled my car out would have had to wait in line to get it done and unfortunately didn't have time for that. Otherwise they were fine, just a little pricey. Appreciated that I could stay in my car for the oil change! read more

We have taken our car here for oil changes for years. 4 years ago the drain plug fell out and the engine with only 40,000 miles on it was ruined. They replaced it and we thought ok just 1 very bad experience but gave them benefit of the doubt. Now we ask them to double check but my husband was in a hurry to get on the road this last time so forgot to check. Different car but started smelling bad 2 1/2 hours into the drive. He knew right away. They hadn't screwed the plug in tight and was leaking like a sieve. They need to go back to the double verification they did years ago. We've lost 1 engine and almost lost another yesterday. read more

Live near here so try and shop local but gave this three tries...Every time they stated they were understaffed and the wait time would be near an hour. Tried today and asked first...Walked out. Their goofy system makes it worse...You have to wait to check in, then wait to pay. Which means you can't leave. Would mind so much if I could just drop it off and tell them what to do then come back in 45. Before I moved here had been using them for years...Always in and out in under 15 minutes. This one isn't very 'Jiffy'. read more

I really do not like having to get out of my car. My usual way of coming here is during lunch time and I bring food with me. I forgot that I had to get out of my car and had to eat my sandwich in the waiting room with a bunch of people looking at me that were obviously not enjoying my Italian Hoagie moment. Then I realized that maybe getting out of my car is a good thing. I now bring my car in and then have a coworker pick me up on days that Im working with someone else and have an appointment. So I leave my car here and then come back a few hours later. Its really convenient. I don't know if they can do that for everyone because parking is limited but every time I come in they have been more than accommodating. The guys working are really nice and efficient and so helpful. I started this review being not so keen on getting out of my car, but I've managed to work the system into something positive. Thanks to the great staff and excellent customer service. read more

I'd give a negative one if possible. Went in for an oil and filter change. They said also needed air filter change. Charged $250. They said they checked the battery which was weird seeing as I didn't have an issue with the battery. 30 min after leaving the shop the car broke down. Towed to my regular mechanic who said the oil, oil filter, air filter were all old. So they charged me but didn't do the work!! Dishonest thieves! I called them. They couldn't care less and said you can come in and discuss a refund. They should be shut down by BBB for scamming people. read more

Although Speedy Gonzales was on the computer whizzing through my estimate, I'm going to give them four stars. And even though I'm fairly sure that I was over-charged, it was extremely convenient and they were very friendly. Did I need synthetic oil? Anyone? Anyone? Next time I'll make sure to slow them down to explain my estimate. I did use my yelp check-in offer!! Oil change, check. read more

Michael was amazing. This guy deserves to own one of these shops. He was so well spoken, knows the company inside and out, he went above and beyond to make sure I was happy with their service. Please, whoever owns this location give Michael a raise and managerial promo.. when I asked his background d he said he had relocated recently from the south I think he said New Orleans or Nashville, either way, he has all auto tech certs and over qualified.. great experience because of him read more

Had a great experience here Joseph took care of me right away , Jesus & the crew of Jiffy Lube in Danville did a great job & great customer service from beginning to end I'll be back on my next service. read more

This review is based upon my most recent service, which occurred on approximately 8-21-12. I've been here a total of 3 times with 2 vehicles for for premiere oil service. You can't beat the convenience or general efficiency from the staff. I have not experienced customer service problems as some Yelpers did. After returning home today an hour after the service, I discovered the air filter housing had been left un-clamped from when they removed my dirty filter to show me. ( I had just purchased my own and opted out of purchasing their overpriced filters. ) They also forgot to wash my filthy windshield, but washed my fairly clean back window. When I returned home to notice the filter housing un-clamped, I phoned them to advise them of their omissions. The staff person was gracious, and thanked me. Now, I am egging to wonder if they bothered performing the other services I was entitled to? By the way, I went to Jiffylube.com for a $15 discount coupon, which brought the $39 price down considerably. They accepted it on the spot. The other oil/lube services they performed on my other car, went well. My advice is to consider them, but ALWAYS check your car afterwards. Luckily there wasn't a trail of oil following me Home! UPDATE: I returned to Jiffy Lube early this week (9-17-2012) to give them another try, by doing a routine oil/lube on my truck. I opted for their Signature oil service, and provided another $15 online coupon. The service was fairly quick. Upon arrival there were several technicians hanging out, and no other cars waiting in line. Customer service was fine, although I felt with so many guys hanging out with not much to do, that one of them could actually wipe the water from the edges of the windshield after they squeege'd it. This certainly isn't a deal breaker since the truck was slightly dirty anyway and needed washing, but seriously, if you pay for them to clean your windshield, then they should clean them correctly? Unfortunately, young folks nowadays need to be taught more carefully about this stuff. Guys; Gals; take a dry towel and wipe the edges of the windshield until the water disappears. That is how you clean a windshield. Oh, and scrape off any bird dropping like the one you left on my windshield ! I arrived home and checked under the hood, and no obvious problems. The next morning, I noticed a medium sized oil spot (8") on my fairly new custom driveway System Pavers. I was not happy, and later determined the oil filter was not properly seated or was defective. After cleaning up the driveway, I decided I'm done with Jiffy-Lube. I feel their 2 Star rating is fair considering their friendly customer service was nice, but their ability to do routine servicing consistently well just doesn't appear to be doable for this business. read more

The Jiffy Lube in Danville did not change my oil filter. This was discovered by Stead Cadillac when checking into other issues. When managers were confronted , they tried to convince me that the Delco Filter was there's! Of course, they could not produce one from their inventory. When they admitted the truth, offered no recourse. I've read articles in the Wall St Journal supporting Jiffy Lubes problems with Q/A. Do not use this Jiffy Lube for sure! read more

I usually frequent the San Ramon Jiffy Lube, but I decided to try this location since I had some errands to run in Danville. My car was 2nd in line, and I found that they performed the service in a decent amount of time. The staff was very nice, and I found that they actually vacuumed my driver's side very well (not so well done at the SR locaiton...). Other than that, everything seemed standard - they did not try to sell me on more, which I appreciate. The waiting room is a bit small, but overall this is a smaller location so I'm not surprised. I plan on coming here from now on. read more

Dropped in on a Friday at 2:30PM and beat the typical crowd and line (those who have given poor reviews need to take time management courses and get real). They helped me quickly, offered me a discount without asking, and got me back on the road within under 30 minutes. Friendly staff and quick service. What else can you ask for? read more

I went here to get my oil changed yesterday and they vacuum your car as part of their service. One of the guys working there only vacuumed the driver side so I ask him politely to vacuum the rest of my car and he raised his voice and said, "I vacuumed it. " (why would I ask if he did his job?) I said, "no you did not" and he threw a huge fit like a child and grabbed the shop vac and started to use extremely foul language. I ignored him because asking him to do his job should never have been met with such immature behavior. It wasn't until he finished and said, "Oh what, no thank you!" I could not believe how terrible he was acting and that he really thought he deserved a thank you after the way he just treated me. I tried to remind him that he was in customer service and how he was acting was unexceptionable and that's when I was met by a second employee who told me I shouldn't eat in my car! I couldn't believe that this was happening all because I asked for an employee to do their job! The two then teamed up to insult me by saying rude comments one right after the other and then told me that I'm not allowed back there and they have the right to refuse service to anyone all while the manager Ken ignored the situation and the terrible way in which I was being treated. Which BTW I have all of this recorded! I learned my lesson long ago that you better get your phone out and hit record if you're ever in this type of situation. Anyway. All I have to say is, "Please boys! I wouldn't give you my business if someone paid me!" Go here if you want to be treated badly, you like long wait times and to deal with immature boys who have no idea what customer service is. Let alone how to act like decent human beings! read more

How a 27.99 oil change turned into a $90 oil change. I came in here after getting my high school transcripts requested by my university. I found this place through yelp, read the reviews and I thought to myself, "Oh, $10 check in offer. SWEET!" So when I was waiting for my car to get done, the guy at the counter called me up, and tried to tack on unnecessary services. They offered to replace my wiper blades, which I was going to do myself, but they told me it'll cost 20.99. I knew on Amazon, the parts cost about $13, but I figured that paying $8 more to have it done right then and there was worth it. So I get the bill, and the total cost $90. This is the math that was going on in my head: Oil change: 37.99 Discount: -10.00 Wipers : 20.99 Total: 47.99 + Tax Then where does the extra $30 come from? It turns out, it costs 20.99 for BOTH wipers (which they didn't tell me), and the guy didn't give me the discount like he told me he would. Yea, maybe it was my fault for not detecting that he wasn't telling me straight up how much the wipers would cost when I asked him. He didn't say 20.99 each, or 20.99 per blade, he said something like, "I have this one that costs 10.99, and this one, which lasts longer and is better quality for 20.99. That's very misleading, and it's obvious that that was his intention. And to top it all off, my transcripts were crumpled and had oil/dirt on them. I placed them on the passenger seat so they wouldn't get in the way, so I don't understand why it was in the condition it was in. They didn't even tell me, or say sorry. It's very obvious that these guys don't care about their customers, and all they want is the $$$. Never coming here again. read more

Took the gf's car in for a quick signature oil change today. The staff was very friendly and knowledgable. They inspected the vehicle and told me the services that needed to be done and other recommendations. I went in to have an oil change and transmission fluid change. The tech came back and noticed in the vehicles records that the transmission fluid had actually been serviced recently and that it didn't need to be changed at this time. The tech could've easily have began the service and made a quick buck. Instead, he checked the car's history and his honesty is appreciated. If you're going to a jiffy lube, go to this one! read more

Great location! The service staff was very friendly and the work done was fast and quality. I have visited different Jiffy Lube locations and this one has been my favorite by far! read more

I work down the street so this my go to oil change place. In the past they have forgotten to reset my oil change light and to give me a reminder sticker so it was pretty much impossible to find out when I needed to get my next oil change, which was the most annoying thing ever. I am happy to say they have redeemed themselves! Since I have a 30 min lunch, I only have time to drop off my car, but they checked me in right away and I was in and out in 5 min, which gave me plenty of time to grab a bite and walk back to work. I noticed that a piece of my car was hanging off the bottom and I asked them to look at it to see if I needed to take it to the shop. When I picked up my car, I was happy to find out they fixed it for me! So yayyy! All the kids that work there are super friendly and I didn't feel pressured at all with the recommendations. I will definitely be coming back to this location for my next oil change. read more