Fast service, courteous and attentive staff, convenient location. I have been here a few times now and every time have been please with the service I received. read more

I always feel uncomfortable bringing my car here, but feel obligated since I bought my tires here and want a free rotation. Well, I think I'll just pay extra from now on and go somewhere else. From the moment they call you into the garage to harass you into upgrading all your services and intimidate you into buying new parts you don't need, to the moment you leave the store, it just feels uncomfortable. When I said I wanted the 24.99 oil change as opposed to the more expensive option, his friendly demeanor suddenly iced over. When I asked why I was being charged for the tire rotation when I bought the, there, he said it was because I hadn't purchased some guarantee. I bought them a year ago and haven't paid for a rotation yet. As nicely as I could I stated I would not be paying today either, since I came there for the free rotation. The 1 plus about this place is the speed, but honestly, this visit was so quick I'm worried they didn't even do what I paid for. I'm going some place else where you're not harassed, intimidated, or lied to. read more

Their main goal is to rip you off. They say things like, "if you know anything about cars, you KNOW you've gotta do (insert extra crap here)". I will never go there again; the way they relay their information is like talking to a sleazy salesman. read more

By far the slowest Jiffy Lube I have ever stopped at. Thought I would be in and out in a few minutes because no one was in front if me but it took over an hour. read more

Worst crack teeth service of my life. Came in for an oil change, had totally useless and rude input. Ended up needing a tow truck.

Really the only place I go for an oil change , efficient and fast and friendly staff! Usually takes less than 40 mins which is amazing!!

Eagan Road Jiffy Lube has friendly staff. They got me in and out quickly, and now on with a busy Sunday. Will definitely go there again.

In and out fast. Decent price and service. Will probably use them again. Cleanish waiting room.

Moving to a new city is always stressful. Finding a new place to take my car for its routine maintenance is even more so. It's obvious that these guys want to take you for every last cent possible and provide horrible service. Never going back there again. read more

I've been there twice to change my oil. The first time they forgot to put the cap back on under my hood and after smelling burning oil I pulled over on the side of the interstate and noticed the problem. The second time they forgot the gasket with the oil plug resulting in an emergency stop at another read more

Everyone was very nice and very fast. They weren't pushy and were really good about explaining my options.

I normally do my own maintenance on my vehicles, but it has been so COLD, I decided to have my oil changed by someone else. On my way home my TPMS warning light went off, so I checked my tire's pressures once I got home. One of my tires was real low, none of them were the same pressure, and they lost the valve cap also, which I have kept the same ones for 12 years! I saw them checking the tire pressure, but it was with an old slide style pressure gauge. I use a digital gauge and you would think they would too? FAST SERVICE, BUT NOT QUALITY SERVICE! read more

The service here is awful. The employees were rude, made mistakes, and when called on their mistake, refused to correct it, saying I was the one who was wrong. Awful service, rude employees, and quite incompetent. I went in for an oil change, and when I left, my AC fan was making a rubbing noise. Not only did they not fix it, but they were rudely telling me how there was no new noise (I'm fairly confident I know what my car sounds like). After looking at it for only a few seconds, and rudely telling me I didn't know what I was talking about and that it wasn't their fault, they told me they wouldn't do anything more, and said their manager would call me, but would refuse to give me the manager's name or contact info. Scummy business at it's worst. I'd pay to have my car towed across town if my car broke down on the street in front of them. AVOID AT ALL COSTS. Edited later to add: Upon further investigation, they didn't even reattach my glovebox correctly. Even worse. One star is far too many, as that would imply there is some sort of minimal achievement of customer service. read more

Fast and loose. Didn't fully come clean with the cost. Two extra dollars for a four wheel drive???? Oh, and the pool of oil on the garage floor at home after the oil change was a pleasure to clean up. Even the window reminder sticker looks like a five year old wrote it. I am thinking I won't be back. read more

If you're looking for an oil change with genuine customer service, this is not the place for you! I went for a simple oil change and could have easily paid twice or nearly three times the amount if I hadn't said "no" repeatedly. I was told that I needed a new battery when I had just purchased a heavy duty battery one month ago. I came with a coupon, then was told that it wasn't valid. Thankfully, they gave me the rate of the coupon once I said I never would have come to Jiffy Lube without the coupon. I felt pressured and when I didn't succumb, the "kind" attitude towards me changed drastically. My advice - have a strong cup of coffee and have your wits about you if you make the mistake of going here for an oil change. Stand your ground - otherwise, you'll end up dishing out what you pay for your mortgage for a mere oil change. read more

My husband took our car in for a simple oil change because later that day we were leaving out of state to attend a funeral, at the end it almost cost us a new engine. Not even half way to our destination our car oil indicator came on. Dang! What was the issue we had just change our oil. Apparently there was a leak because during the oil change service, the parts were not replaced tightly, therefore causing the oil to leak out. I END UP PAYING FOR ANOTHER OIL CHANGE, AND for TOWING SERVICES. Then, the next day, i called Jiffy Lube and explain what happened to the store manager that because of their neglect my engine was almost ruined, I have to pay for another oil change, and the cost towing the car to the nearest Toyota for services. They were hesitant to negotiate any deals with me. The call ended when he became frustrated and hung up on me. This is ridiculous!!!! I will never go back to JIFFY again, PLEASE STAY AWAY FROM THIS PLACE FOR THE SAFETY OF YOU AND YOUR CAR. UNLESS YOU WANT POOR SERVICES!!!! read more

This jiffy lube was hands down the best shop I have ever been to. While traveling to Colorado we discovered we would need a need serpentine belt...on a Saturday. We drive a 1988 chevy camper van with a very small entry to the engine. After a day of searching and countless no's we finally found jiffy lube. Eric was the kindest technician/manager I have ever had the pleasure of working with. While we waited we went to a dog park and when he called to tell us our van was done he offered to come pick us up. No joke the nicest guy ever. If you are looking for friendly, knowledgeable and quick service go here. Thanks for saving the day jiffy lube! read more

Not very professional, the add on front of the store states "24.99 oil change" but when you walk in cheapest oil change is $40.00. Must be a new tactic to get people to walk in. Tried to sell me a cabin air filter for $40.00 when you can get on at auto-zone for like $14.99. They do not know how to properly rotate Non-directional Tires. The kid completely blew it, he did not know the difference between directional and non directional tires. I tried being professional and informing him but he did not listen and insisted that his method was best. little did he know I am a mechanical engineer at the university. Now my vehicle rides completely different, unbalanced, and not as smooth as it used to, just what I need in the snow. First, last, and final time I take my POV to any Jiffy Lube. STAY AWAY FROM JIFFY LUBE!!!! ESPECIALLY THIS LOCATION!!! 1102 E Washington Ave, Madison, WI read more

I was greeted professionally and kindly within moments by Aerial who politely escorted me from my car to the lobby. Ariel offered me water and coffee, showed me where the restroom was, and offered me a seat while I waited. After approximately 10 minutes, Brad called me to the front to review what they were doing to my vehicle and offered suggestions and answered my questions. Moreover, I had questions about my daughter's car which wasn't even on the premises and Brad was more than willing to offer information concerning proper maintenance of her vehicle. When a question came up that he was unsure of, he immediately reached out to the manager, Brandon, who then personally followed up with me. Caitlyn, who was in training, was outgoing and expressed excitement to be with this company. The entire staff was extremely knowledgeable and accommodating. Although this particular location is a distance from my home, and there are other Jiffy Lube's closer to where I live, I will make the trip to this store for all future services to my car and my daughter's car because the experience today was so positive. In a world where excellent customer service is rare, I very much valued and appreciated the quality of the service I received today. Thanks so much Jiffy Lube in Eagan Rd, Madison! You made my day! read more

I brought in my car after owning for about 2 weeks, I had already put on 3000 miles. I bought my car from a dealership and had it inspected by a respected third party mechanic before I purchased it. I stopped at jiffy lube because I was in the middle of a long drive and didn't want a problem on my way home. The Jiffy Lube service team took about 45 minutes on the car. One of the sales reps tried to up-sell me and wouldn't stop, claiming my air filters were dirty (on a newly purchased vehicle? really?) and wanted me to buy a premium oil for my car that cost around $100. I selected the most basic service and refused to pay any more. When they completed the oil change I was handed my car keys and was told I was free to go. When I tried to move the drivers seat forward it wouldn't budge. It was pushed very far back (I didn't know the seat could move that far). I told the techs of the problem and they tried everything to get it to move. One of the techs tried to reconnect the wires under the seat. It was a temporary fix. I had to bring the car into a dealership. The bill from the dealership to fix the driver's seat was $130. Kevin (someone higher up than the store manager) said he'd never seen a bill that high before and that his repair techs need to move the seat to drive the car into the shop. It wasn't their fault the seat was broken. My car was totally fine before I had the oil change!!!! I'm very angry with this shop! read more

I had a family emergency and needed only the standard oil change before I took the car four states away. Their store rep immidiately tried to do the same oil "ol change place upsell" BS with me ON THE PHONE. It is one thing to hear that crap in person but to be occupied an extra TWO MINUETS on the phone to hear the sleese bag trying to sell me services my car neither needs or requires is infuriating. This has happened every time I have gone to jiffy lube. When i ask for A STANDARD OIL CHANGE, I mean a standard oil change, not some high school drop out running up to me every five minuets to show me fluid they pulled from a system I did not ask to have services telling me they want $80 more for something I can do myself for 1/6 the cost or get far cheaper at CarX or valvaline. Jiffy lube is good for only one thing, the rare times when they offer standard oil changes for less than valvaline ($21.00). I was so fed up with the idiot on the phone i decided to save myself more torment and bite the bullet on an oil change during valvaline's non sale season. As it turns out I paid $32.00 for the oild change but still saved $8.00 as jiffy lubes price was higher than advertised. Never using jiffy lube again. read more

Had lots of time to kill in Madison today and knew my oil change was due. Happened to see this jiffy lube and decided why not. Wish I would have read the reviews on here first! Not only was this place slow as can be but when I agreed to the tire rotation I assumed the tired would be properly put back not. NOT THE CASE!!!! Thankfully a kind gentleman had pulled up beside me a few hours later to let me know the rear tires on my SUV were wobbling very badly. Pulled into the Goodyear around the corner and they gladly checked and tightened every lug on all my tires and found most were in fact loose. DO NOT WASTE YOUR TIME HERE!!!! Myself and anyone who happened to be around if the tires would have fallen off would have been seriously hurt read more

Extremely disappointed in service. It took 2 hours for what was supposed to be a 30 minute oil change, after waiting 15 minutes just to check in. The mechanic wanted to change a belt, and assured us that it would be easily done in the time during the oil change. It wasn't until after they removed the existing belt they discovered they had no replacement. More waiting around for them to go get the part they told us they had before the work started. Then the cashier couldn't figure out how the terminal worked to check us out, and needed help from another employee just to ring us up. Highly suggest going anywhere else, this Jiffy Lube is extremely poorly run and managed. read more

This place is not only slow but rude. They make you wait forever and then give you a ton of snark. I have patience but you can at least be nice to customers. Never, ever going back read more

After some confusion regarding a new set of tires, I am all set. I would recommend Jiffy Lube to anyone and will continue going back there. read more