The appointment for two front tires took 2.5 hours. They then returned my car with a missing…read morehubcap. I noticed right away but assumed it was in my car as that has happened before. I got home and could not find the hubcap and the store was closed. The next morning the store manager first tried to blame me and said it fell off on the way home (that has never happened on this vehicle). He then told me to order one and come back in for a refund. The original hubcaps are near $100. The manager then said he will order some for $16 and call me. I even accepted the aftermarket hubcap that will not match but its been over a week and they seem to care less about it.

Went in for a brake inspection today. When I arrived the man at the counter told me because of the…read morehot weather they could inspect the brakes but couldn't do any work because the heat was making some of the guys not feel well. I said at least visually inspect the surfaces because he said there was a caliper test they do as well. I thought well maybe they'll cut corners because of the heat so I sat down outside under a tree with my eyes trained on the car. BINGO! The tech. took the rear tire on the passenger side off and the tech was tapping on the brake drum with a sledge hammer to what I thought was to help remove the drum cover. I never saw him take off the drum cover on that side and on the driver's side they never removed the rear tire at all. Despite that they told me my brakes were in good shape. I couldn't believe they were telling me this despite not seeing them do the work to be able to view the brake shoes, hardware, and drums. I call that fraud not to mention pretty dangerous.

This is the most fun place to come with some of the best entertaining friendliest amazing oil…read morechange that you can get. I decided to get a oil change on one of the coldest days I've had and to see the amazing crew working in, not only very cold weather, but it was snowing as well. A customer could not have asked for a better team thank you all for the great service and for keeping me laughing, we will see you soon.

My daughter took her Ford Taurus in for an oil change. At the end of service the tech could not…read moreget the hood to close. Another tech came over and said "just slam it really hard", which he did. I later looked at the car and the hood was notably out of alignment. Upon opening the hood the first thing I noticed was that the cap for coolant reservoir was sitting next to the tank as was not put back on. This was holding the hood up. She called back to the location and spoke to the Manager, he said she can come back and he will "top it off" I had told her to demand a full system flush. The manager said he can't offer that without seeing it, and seemed very disinterested. He never asked her for her name, invoice number or specifics, nor did he offer to schedule. Noting here that VIOC address concerns by asking you to contact the care team. I sat on hold for 15 mins twice and their system dropped me. I then used the chat feature and was able to file a claim. I was told local management would call within two days, but usually sooner. I asked for an area/district manager or higher leadership since the local manger was already dismissive. UPDATE - They have contacted me on the claim and they are flushing the system and refunding the initial service. This is the resolution I was expecting.

This is my go to car care place. I've always had great service and communication about services…read morewith them. Their rewards program is a worth while savings method. No matter how big or small my vehicle issue has been, they have helped.

I took my wife's car in because the wrong recharge (totally my doing) had been used on the air…read moreconditioning. The guy I talked to discussed with me what would have to be done but it could be done, just maybe expensive. Even gave me an estimate that I signed. Cool. Not 20-25 minutes later my wife called me to say they had called her at work to say come pick it up and they were pretty rude about it. Nothing to be done. I went right over (so maybe a half hour had passed) and spoke to the same tech. It was like it was a different guy. He was rude and snippy and told me I would ruin his "$100,000 machine" with this repair. And maybe I should go and talk to the friend who helped me in the first place for ideas on how to fix it. Pretty much just threw my keys at me. Wow. As a recent addition to the neighborhood looking for a new garage I guess I can cross this one off my list. And maybe you should too.

2 weeks after I had a trusted ASE certified mechanic look at my car and tell me it was functioning…read moreproperly, and NOT burning oil, I had Midas on East wash do my oil seals. less than 2000 miles later, the car lost all of its oil on the highway and killed the engine. AVOID this place unless you want to be stuck needing a new car. I called them to give them a chance to make it right and they told me my engine must have burnt up 6 quarts of oil within 1500 miles. Ridiculous.

6/17/2025 While on our way home to Puget Sound on our 6,000…read moremile road trip our air conditioner faded out. My mechanic in Port Orchard, Washington could only suggest it was the A/C relay, but baring that it would need to be brought in. I stopped by NAPA. The clerk listened and advised that, no, it was likely not the relay. I bought it anyway. My wife pointed out, two doors down from NAPA, the Midas reader board posting "We fix air conditioners today". After checking with Kevin McNeil, he set us up for an inspection , had our air conditioner recharged, and got us on our way in no time. Good friendly service! This would have been a very uncomfortable ride home otherwise. [Invoice #17718] PS. Home safe.

Scammers don't bother to have your car fixed. They had lie to me saying my car has been fixed.read more

I don't know if they are good. They never got back to me or answered my calls. I left voicemails,…read moreemailed, and sent an appointment request via their facebook page. And, nothing. Seriously? That's really bad service and if you're too busy to call anyone back put that on your damn voicemail greeting. Chet's car care actually answered the phone and got me in the next day. For a simple fix that could have been Dutches business if they cared to return calls.

We've taken our cars here several times and have never received anything but quality service. Each…read moretime I've genuinely felt as if they've provided us the best possible service and genuinely care about our satisfaction as customers. The only reason I didn't give them 5 stars was because recently I went in for an alignment and they pointed out a repair that I needed and that they wouldn't be able to check the alignment until I got this repair. So, I went ahead and let them order the part, they fixed it perfectly, tested the alignment, found out the alignment was off and then told me because I drive a Cadillac, they don't have the proper tool to perform the alignment there and that I should take it to a Cadillac or GM dealership. That would've been nice to know before I authorized the repair, it is kind of inconvenient to take it to 2 different places. Not a huge deal though.

Made a appointment for 8 AM and came back at 6pm and they had not moved the car or performed the…read morescheduled work. Wen I asked them why the said they were backed with work from the previousious day

I had taken my car in for brake replacements and it was the biggest headache ever. Not dealing with…read moreGoodyear but the "replacement". When I first got my car back they had not tightened on of the bolts in the struts and I got underneath my car when I got home and tighten myself. I took it back in and they went through and made sure all the bolts were tight. But once again I left and I heard the worst banging ever whenever I hit a bump. Turns out i was missing a guide bold in my back right caliper. It was just bouncing up and down. I do not recommend taking the vehicle you have spent your hard worked money on to have it messed up by a "professional". Re: I'm not looking to come back in and have my car looked at again. I went in after my initial break appointment to have it checked over again and had another problem with the caliper and I had fixed it myself. My cars been totally fine ever since but it's the fact that I had to come back in anyways to resolve the issues only to have another problem pop up which shouldn't of happened.

Very slow and unresponsive service. I was getting an oil change and tires. Told 2-hours... 4.5…read morehours later and they're still working on it. No reason given for delay.

I have been looking for a new used car for 6 plus months. The inventory they have at Emblem is…read moreworth visiting them. Unlike a used car lot at a dealership where they have a lot of trade ins and have to take a less than stellar car, this place hand picks their cars, aiming for the best used cars. I also found them to be "no pressure", if their car is the right one for you great, if not that's OK, no sales pressure. This is perhaps the best experience I have had buying an automobile.

Very personable employees. It's a small dealership but they are the nicest small dealership out…read morethere. Latif is professional and the team has high standards of customer service. They have their own service center too which I didn't know, but it's offsite. Gave me a free oil change after purchase!