great service and wonderful chicken and jessica and issac are the best ones out there

If you have yet to visit Juan Pollo, you're really missing out. I came to this particular location because of an AMAZING deal they are offering for pick-up. It is equivalent to their two chicken special, but only $40 and when you have a hungry family, it's a great way to provide a good meal. This meal came with their chicken, beans, rice and their infamous potato salad. Their salsa and tortillas are also good additions to a tasty meal. In regard to proportions, this was perfect for our family of 5 and more, which meant we had enough for seconds and thirds. I would most definitely return and recommend this location to everyone looking for a great meal at a phenomenal price. Keep in mind to order ahead and request their special, but it is CASH only, however, it is a fast preparation so keep that in mind too. read more

Juan Pollo - Family Meal - Mexican Near Me - Ontario, California

Good service and good food!! The restaurant is small and very clean! We love it. They also have a very small selection of desserts but they are very good!! read more

Got tacos yesterday and there was pieces of chicken bone in one of the tacos!!! Gross will not ever go back! read more

Juan Pollo - Small bone in taco - Mexican Near Me - Ontario, California

great service and customer service. love the food especially the salsas. iwill be coming back sooner than expected

The food smelled so good when I picked it up but I was greatly disappointed and concerned when my tortillas tasted like straight fabuloso.....will most likely not be coming back. I threw the whole meal out because I didn't trust it and the lingering fabuloso taste was an awful experience. read more

chicken was very dry not good at all , service was sad feeling. I like Juan Pollo but not this location. I won't return here again

I went to pick up 3 whole chickens for to go. When we got to the car and opened one container, the chicken was MISSING BOTH WINGS! We went back to the store to complain and what stunned me the most was their reaction. The lady at the counter said to the guy (Ricky) who chopped our chicken that the wings were missing, and he nonchalantly said, "Oh ok I'll put it back" WTH?!? The lady responded, "Just go get them a new one." He then chopped a new one and packed it for us. All 4 crew members (2 I've mentioned plus 2 more ladies there) acted like it was not a big deal and probably something they do on a regular basis. They would have gotten away with it had we waited til we got home to start eating the chicken. Also, the new chicken that we got looked significantly bigger that the other 2 that we were given originally. We noticed this when we opened all of them at home. They were not missing any obvious parts but the breast and thigh parts were obviously smaller. I think maybe they chopped off a portion too in a more discreet way. I wish I took pictures of everything but I was just so stunned with what happened. Were they seriously trying to scam paying customers, one small chicken part at a time??? Even worse, is this the store or the company's tactic to save costs??? Either way, it's messed up! I emailed corporate about this too and am waiting for their response. This store is giving Juan Pollo a bad rap. And I happen to love their chicken. read more

Wanted to order delivery but hard shell chicken tacos not on any menus (door dash, Postmates, Uber eats). Why? Had to go in for pick up to satisfy craving. Food was good but delivery menus should include all items offered in store. read more

Had a work Thanksgiving luncheon and decided on Juan Pollo. We ordered the Party Pak 3, it includes (18) Chickens, (2) Half-Pan Rice, (2) Half-Pan Beans, (2) Half-Pan Potato Salad, (2) Half-Pan Green Salad, Salsa & Tortillas. It says it feeds 60 people and is listed for $425. I had a mailer coupon so to apply so check your mail boxes! I sub one pan of salad and one pan of beans for extra rice and extra potato salad. By subbing for extra potato salad, it was an additional $10. Upon picking up, everything was hot and fresh and they provided all the plates/napkins/utensils. Ordering was easy, and picking up was super easy. Customer service was more than helpful. I appreciate doing business with Juan Pollo at this location and will continue to do so in the future. Shoot out to Neil and Yolanda for all the help, as well as all the hard working staff prepping the order in the morning. Thank you so much! read more

Thank you for the tostada!!!! I was #9... this place is good!! Friendly and fast! The lady in the front help me out. Thank you so much

The food was alright chicken was pretty good their family meal were pretty cheap and good

Wonderful! I've been coming here for a while and all I can say that I love it! Most of the employees are young and helpful their hot salsa is the best read more

Potato salad the Best. Love their chicken over El Pollo. Been eating this chicken for years.

I really enjoy this Juan pollo and the service. Whenever I come, there is usually a really rude door dash driver in front of me but the staff is always extra polite and accommodating to all their complaints. When I get to the line they always ask how I'm doing and take my order quickly after. They have really been giving me larger portions of food recently so I've been loving this place even more! Seating is small and seems like more of a to go place but I eat inside a lot as well read more

It's good but the fact that you cant choose all dark meat sucks . Would be 5 stars but it's shouldn't be an issue to choose dark meat

A must when in California. Wish we had one in Tennessee. Best chicken & sides! None better! read more

Every time I go to Juan Pollo, the service is quick and efficient. The food quality is consistent and fresh.

Undercooked yet mushy exterior rice. "Hot" doesn't exist in the salsa (pico) which was one little cup for 2 tacos plus a meal combo. Nope. read more

I am very concerned. I've tried this Juan Pollo location several times thinking it was in my head but EVERY TIME I order food here my meal tastes like kitchen cleaner. Based on these reviews, I am not the only one. Not sure what's going on here but this is very dangerous. I'm sure someone will eventually file a food safety complaint. read more

Ordered lunch earlier and they totally screwed my order up. I sent one of my employees to pick it up and he gave them my name and the coupon they texted me. So they did a whole new order with chicken only and no sides. Then when I called to let them know the manager offered me the 3 dollars I overpaid for the chicken. It wasn't about the 3 dollars. It was about us not enjoying our lunch. It would cost me 5 to drive over there. I would have given one star but at least the chicken was good. read more

Buena comida y baños super limpios

BETTER THAN EL POLLO LOCO!!!! Juan pollo is my go to place. I drive all the way past el pollo loco straight to Juan Pollo. They have excellent individual And family meals. Chicken is very juicy and tasty and falls off the bone. Rice and beans are also Good and I love the potato salad. I order this for dinner when I don't want to cook. I order for family gatherings, Parties, baby showers, birthdays etc. They have catering packages available and coupons also available. Juan pollo is a hit with my family and friends. read more

Terrible customer service. There's 3 of them and they are unknowledgeable. I was asking if there's bigger sizes than what I received in my take out order sides and they seemed confused to what I was asking. Especially one of them that had a sarcastic and smart ass attitude. read more

Juan Pollo has always been my go to spot. With the pandemic going on, and getting back to our "normal life" I see that they have upped their sanitation, their employees wear masks at all times and are following compliance with customer safety. Being i'm back at work they have made it super convenient with their curbside pick up when i'm in a rush. The food is always fresh, I highly recommend to all my friends and family. read more

I went there today. I ordered three sides with my chicken: Two medium rice One medium salad with Italian I get home and I have two potato salad (which I don't eat) and one salad with no dressing. So frustrated and won't go back. I also asked if I could pay for extra sides of salsa and the girl wouldn't let me. Ahh, so you are turning away money. It was a bad experience all around. I do not recommend this restaurant and if you do go triple check your food before leaving. read more

My family has been doing to this location for decades! Food is always good and the staff of friendly. We always cater using this location too and everyone loves the potato salad. Job well done! read more

Fast service and very friendly. Newly renovated interior which is very modern and clean.

Fast and helpful service. Had a few questions about the food and got them answered promptly.

I was grossed out today with all the flies i saw inside the restaurant. I saw over 10 flies flying around. Disgusting. And it was very hot in there too. I addressed my concerns with the cashier. But she was clueless and just didn't care. Won't be going there anymore. Don't know how they were rated A by the health dept. Serious health concern. read more

Always good, fast and yummy tacos even though they increased the prices of their tacos, they are still awesome and we still order about a dozen every time. read more

Just moved here recently from OC which has quite a few roasted chicken eateries. To compare, Juan Pollo is about average. The chicken is flavorful but dry. The sides can use a little more work, too. Tortillas are stale, and so is the rice. Not a go-to place for my roasted chicken cravings. read more

Love Juan pollo! Food is good and lately they're faster than they used to be which helps. read more

Juan Pollo - Mexican Near Me - Ontario, California

I was greeted as soon as I walked in and the friendly woman behind the counter took my order. It smelled and looked clean which is important for a restaurant. read more

I love this Juan Pollo, they have amazing food and even better service. They are always consistent and I always leave happy!

When I walked in the first thing I noticed was the well dressed employees and how they greeted me. I felt very welcomed and it was my first time, the cashier was more than happy to give me recommendations on what to get. Nevertheless the food was great and I will be coming back. I highly suggest to try it! read more

This location always has friendly staff, great quality food, good prices, and the store is super clean. I definitely recommend it.

I bought $49 worth of food for my family today. I can not believe how poorly the pieces are cut. A thigh a inch wide? I stopped here on our way back to the RV park. We live in Las Vegas and our grandkids and great grandkids are coming for dinner. I should have gone to a store deli. I used to get really good food here. Not any more. read more

Unclean establishment, food not good. I suggest you look at everything before you leave. Poor customer service. I will never patronize this place again. read more

Went in after work to grab dinner for the family. Juan pollo is my go to spot for days i don't feel like cooking . Food is always great and staff is always on top of it . I usually call in my order so when i arrive it's ready to go . If your looking for great home style food this is your spot . read more