first off, the service was immaculate. my food came fresh and ready in about 5 minutes with no complaint. The chicken was juicy and crispy and the sides were made with perfection. The workers were very kind too. I will be coming back and recommend this place to all the chicken lovers out there. read more

great food, excellent service. They were very fast and so friendly. Would eat here again and again. The food here hits the spot. I would suggest chicken and potato salad. read more

I love this place ! The food was just super good and the staff was AMAZING. THIS IS GOING TO BE MY GO TO SPOT

It may not be the best, but I constantly crave it. I don't know what it is... Every time I'm in Ontario, I eat at Juan Pollo. The chicken tacos are flavorful and their rice is my favorite! I've also tried their chicken and it's nice and tender. I always have a hard time finding chicken I like, and theirs does the trick. read more

I'm a fan of Juan Pollo, in general, but I had never been to this location before. Yea, glad we hit it up for lunch because it did not disappoint! I had the lunch special which is two pieces of chicken with rice and potato salad and tortillas and salsa. I get mine with all white meat which is an up-charge, but worth it! It's like $6.50 with the upcharge and then a couple bucks for a large soda. AND THE POTATO SALAD ROCKS! I don't even like potato salad much, but I love love love the potato salad at Juan Pollo. Delish! The only negative on this lunch is it is huge and I can never eat all the chicken which is okay if I'm at home and can put it away, but I hate tossing the chicken when I don't have a way to save it for later! Anyway, if you find yourself on Archibald in Ontario and trying to figure out where to eat, you can thank me later for pointing you towards Juan Pollo. Enjoy! read more

Sometimes I just want some chicken and rice and Juan Pollo is just the spot! :) Their chicken sometimes seems salty but its so tender it falls right off the bone! I love their family value packs consisting of chicken, rice, beans, potato salad, and of course tortillas. You can choose flour or corn. The salsa is also available in hot or mild as well. I like to mix it up and get both sets of salsa. There is different sizes according to each family hunger needs. Menu has selections of tacos, a chicken salad, and quesadillas as well. It's a simple concept all surrounded around their yummy chicken. Employees were friendly and remembered my order when I came back a second time. It isn't too appealing on the inside though, and the lighting inside seems off. But I come here solely for the food and enjoy myself. read more

I have been coming to this Juan Pollo for awhile now. It never disappoints! The chicken is always cooked to perfection. The rice always taste great! The potato salad is one of the best potato salads out there! This place has the deals!! read more

This location not only has amazing chicken , but are always consistent with the quality of food. Anytime I don't want to cook , I purchase 2 large chickens and eat one for lunch and make chicken soup with the other chicken. The flavor is excellent ! I also want to point out the customer service . The owners make you feel welcomed and have a very friendly environment. read more

The price for chicken bowl was decent for the size.... HOWEVER bad customer service. Soda tasted like syrup no carbonation. Tortillas we're not fully cooked. And got cold right away. Been a customer here for about 20 years. Will NOT be showing up here again service has been spiraling down . read more

I got the half chicken meal and it was delicious! I got potato salad and rice as my 2 sides, rice was great but the potato salad was very good idk what they use to make it but it was delicious. Will definitely be returning! read more

Tried Juan Pollo on Archibald again. Did not get better! Purchased a Jumbo Pak. Thought I would get 3 chickens, 3 x-large sides,tortillas and Salsa. Got salsa but it was so small had to send my elf back to get a bigger size. She was told that what you see on the ad. Is not what you get. Looks like two medians size salsa in the ad. We got three mini size salsa. Had to go back and buy another size to get more. You have not lived to your advertisement. read more

Got 2 whole chicken . Me and my mom ate it and it made our stomach hurt. Ended up with food poisoning. Having body aces,nausea and feeling like i have to throw up. Plus diarrhea...had to leave work early cuz it messed me up . read more

This place is average. Food is just ok. I got the pollo bowl which consisted of rice, beans, chicken, and cheese. I held the green onions. The bowl came with my choice of flour or corn tortillas... I was surprised to see 6 flour tortillas in this pack. Dining room very small with flies all over the place. I felt like I was eating outside. Minus 1 star. Additionally, for a refill of the large soda it is $.25. Seriously are we back in the 90's? Who doesnt have free refills nowadays? Minus 1 star. Overall ok food if your hungry and considerate enough to share your food with the flies and pay an additional $.25 for a refill. Again... Average Establishment. Wretro out. read more

Juan Pollo - Pollo bowl with large soda. - Mexican Near Me - Ontario, California

There is only one reason to go to Juan Pollo and that's to but chicken. Tell me why when I show up to the counter they tell me they don't have any chicken. She says if I would like to wait over an hour, I can then have some chicken. How can a chicken place not have chicken? She did mention if I wanted to buy any sides, they had those. I don't go to Juan Pollo "chicken is in the name" to buy sides. I guess it's El Pollo Loco from now on, they never run out of chicken. read more

Got catering option for my son Birthday party, food was good and definitely more than enough food. Staff was very friendly when placing the order. Definitely recommend this location read more

I love this place so much that I will have it brought to me in Raleigh, NC, when family fly out. I miss it so... I literally have tried copycat recipies to make at home. read more

They microwaved my burrito??? Why? It's all mushy and doesn't taste fresh. Are the burritos pre made from a few days ago and they just microwave them and sell them? read more

Long time customer of this location, their potato salad game is top notch and the chicken is tasty. A must try if you never tried JP.

Shout out to the manager at this location (I think his name is junior ). I complained about our chicken being dry back in December for a company party and he said I could go back anytime for replacements. Two months passed and i decided that i would take him up on his offer and he absolutely did! Not Only that but when I went to pick them up I ordered some additional items and they gave it all to me at no charge!!! This man honored his word!!! The rest of the staff was very nice too. Excellent customer service, wont go to another location ever again. : ) read more

Got a coupon in the mail and drove to this location for the first time to try it and pick up food. Store opened at 10:00 am and I had family over so we placed a phone order. The 2 kids were nice at the counter. Got home and they gave me corn tortillas when I requested flour. I paid $40 for 2 whole chickens and 3 sides. I am assuming this would feed atleast 4 - 5 people but was only given 2 salsas and 2 packs of tortillas. That was a little sucky. The beans were super dried out and so salty no one wanted to eat them. Rice and Potato Salad were fine. But the hugest disappointment was the chicken. Everyone said it was so dried out and the skin was hard and tasted burned. I was so disappointed. No one wanted to each the chicken it was so bad and those of us that did had to pick through it to find pieces soft enough to eat. The majority it was thrown in the trash can off everyones plates. Maybe it was me being naive to think that they prepared fresh chicken every business day. Clearly we were given rewarmed chicken and beans. I wont call the store and complain. I don't need my money back. No one was rude, my food was ready when I got there. But for $40 worth of food I would hope that it would be at a minimum fresh. So so bummed out. read more

Man where do I start the experience I had today was amazing, me I am a chicken lover and so is my wife and kids we were in the mood for some chicken but didn't feel like going far for some so I decided to give jaun pollo a shot even after the encounters I had with the others I decided to give this one a chance since I've never tried out there establishment before but man I'm I glad i did I walked in at about 4 o'clock to where it was kinda busy but the minute I walked in everyone In the front took there time to greet me and ask how I was not only that but the cashier at the time was great helping me decide on what to get as I asked what's best for my family of 5 he told me the family pack was a good option so I went with it and was all around a great price for everything I was getting, now this is what made my day I had a little bit of a choke up and the young man in the front noticed it and offered me a drink on the house I really appreciated and to be honest it felt as if they were Family but It gets better they hand me my meal with about 5 minutes I take it home and me and the family dig in and boy was it amazing the chicken was so juicy!!! And the skin was all of our favorite part the chicken was so fresh you could tell and for the sides they were all spot on I would definitely recommend the potato salad as it was really good and tasted very fresh I would rate this experience a 10/10 and would recommend it to anyone out there craving some chicken this place really did revive my love for Juan pollo and I definitely will be a reoccurring customer from now on!! And the family loved it to of course as they asked me if we could please have it again tomorrow and you know what we will be thank you Juan pollo!!! read more

So I've been coming here for awhile, but it seems every time it gets worse and worse, well today i was exceptionally hungry and craving my favorite Juan Pollo potatoes salad. I ordered tacos n salad to go. Am i tripping but when did they start doing Taco Bell taco shells? One thing i always loved was they were homemade, anyway To my disappointment i got home and this time the potatoes salad was so saturated with mayonnaise i could not even eat it. read more

Very good very friendly awsome food..very pleasant setting.nice place to eat and relax and enjoy your food

I love Juan Pollo and been to a few of them, but this one is by far has the best quality of food, everything is always fresh and warm. The customer service is on point and very helpful and I always feel comfortable to dine in to eat because it is squeaky clean in there. Love this Juan Pollo couldn't be happier with their service. read more

This is definitely the spot! Workers are always friendly and well let's talk about the food one word Bomb ! Always on point taste is great. Chicken is always juicy and well the potato salad is the best. Whenever we are in the area that is the spot to go. The hard shell chicken tacos are delicious too. 5 stars for the food and the the workers yummy!! read more

I had placed an order to have ready at 12pm today and when I arrrived I stood there for atleast 5 minutes before the girl behind the counter even said a word to me and when she did she had such a look on her face like she did not want to be there. Atleast when you see a customer walk in just take a moment and ackowledge that they have walked in. I will for sure never got to hthis oe again. Poor customer service. read more

great food with amazing service. had plenty of helpful staff and they had my food ready in no more than 10 minutes

I love Juan Pollo, but I'm not a fan of this location. I've went to this location twice, and both times they were out of one of the sides and the chicken was slightly dry and a bit overcooked. The prices at Juan Pollo are good, but I'll most likely go to the one in Mira Loma or Chino next time. read more

I regret to advise that I was very unimpressed with John Chicken #26 in Ontario. I recently bought the family meal with two chickens and three large sides. The chicken was meaty, but there wasn't the slightest trace of seasoning in the meat. Nothing. Nada. No salt, citrus, garlic, pepper, oil, or butter. It had no more flavor than an unseasoned boiled chicken. It was like something you'd serve to a hospital patient on a strict no-sodium diet. Blah, John Chicken! Blah! Shame on you! For what it's worth, my Welsh Corgi thought your chicken was simply terrific. But then again, that adorable little bastard will eat anything with equal enthusiasm. The side dishes that came with our meal were rice and refried beans. The rice was...well.....strange. It wasn't the Spanish-style rice you'd expect at a Mexican-style rotisserie chicken restaurant. It was light yellow in color and it contained shreds of chicken. Why would I want chicken in my rice when I'm already having chicken with my chicken? The rice was also undercooked, so the grains were slightly hard. It was like some sort of weird pseudo-fried rice. Most upsetting. The refried beans were very bland. Not that refried beans are usually bursting with flavor, but these beans were quite dry and just very plain tasting. It was like eating chunky spackle. And as for the salsa, it had chunks of crunchy red bell pepper. It gave the salsa an odd consistency. I love bell peppers, but I'm not sure they belong in salsa. If this is some sort of experiment, it failed in my book. On the plus side, the flour tortillas from John Chicken #26 were fresh, soft, and warm. Kudos to whomever heated the tortillas! You were the one saving grace in an otherwise forgettable meal. Yeah for the tortilla guy! Sorry, John Chicken, you have not earned the intriguing Latin flair of a business which aspires to display the suave moniker of "Juan Pollo." Nope, you are sadly just John Chicken. :-( read more

Amazing staff! Very friendly, love the music they play! The food ohhh the food is so good!!!! I'm so glad I have a location near me! The place is small but clean and who cares... the best chicken in town and I'd eat it on the grass outside! Super yummy! read more

Tasty but the chicken is dry. The rice is mushed together. Not good. This place is ok .

Do not order the chicken burrito here... the rice is mushy the chicken is dry and there is absolutely no flavor. They don't add onions or anything on the inside. Definitely will not be ordering a burrito from this place ever again. The best thing about the meal was the salsa... read more

Been going to this Juan Pollo location for years. The $5 1LB burrito does not disappoint, you can't get a burrito that size any where and its always consistent. I love eating this burrito in bed watching tv and falling asleep in a food coma The Juan Pollo in Pomona off of second street is always smaller, which pisses me off after my expectations from the Ontario location. Salsa is on point, horchata is nice and is better than a lot of Mexican restraints in the area, potato salad is GOAT (greatest of all time). I feel all the Juan Pollos have old furniture and interior but the food does justice, they should remodel them. Customer service is always straight Go here almost weekly BUY THE BURRITO read more

Their chicken is tender and delicious. The tortilla is soft and fresh. I like their food. The place is clean and neat. The restaurant has my recommendation. read more

The chicken was delicious, fresh, and tender. The sides are standard fare, and they're all quite excellent.

Very well priced, good food, quick service the only suggestion is to double check your order. There was two occasions I ordered/paid for desert and it was not in the to go bag. I'd take partial fault for not double checking. That's the only tip. read more

This place is horrible the food is never good . I just came here to get some food and the staff is horrible you speak they don't speak back and to top it off they give you dried up unseasoned FOOD !!! I usually go to the location in upland their food is always great the customer service is awesome too . I guess this what I get for being lazy and not going to upland smh.. this location definitely need to be retrained from cooks to service workers read more

On our way back home to Sacramento stop and picked up some Juan Pollo. Still good as I remember. Picked up some soft tacos and the crunchy tacos and a whole chicken to go. We love it read more

Juan Pollo - Good drinks great chicken... Love it. - Mexican Near Me - Ontario, California

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This has got to be my favorite Mexican restaurant. I looovvveeeee the rice and the potato salad! They have a lunch special which serves 1-2 people. They sell flan too! Service is good too. Their chicken is far from being too greasy. read more

Workers are fast and food is always bomb. Eat here every week for lunch and am always satisfied.