I wanted to like this place as I grew up on Krispy Creme in Bama in the 80's and 90's. It felt like a McDonalds or something to me. The donut choices were about what you'd expect at H-E-B except with a few extremely sweet looking ones added. The coffee was mediocre, the donut was mediocre. Maybe if they still made Krullers but they all looked at me crazy when I asked about those. Go to Shipley's or Dunkin' or (if you are anywhere near it) Round Rock donuts. read more

Disappointing!!! When we called the outlet they told us that fresh original glaze would come out in 5-10 Mins. My wife and kid were really excited so we drove all the way from Round Rock to this location but when we reached there we were served "ice cold" tasteless original glazed donuts. We were told that there's something wrong with their equipments and they don't know when it will be fixed. I wish the staff was honest enough to inform us upfront and saved us time. Also donuts should be stored in a warmer vs serving cold donuts that customers would need to wait until they arrive home to warm them up before consuming. read more

I have been coming to the one off of 183 since I was 1 year old. I am 20 now it has a special place in my heart and I couldn't live with out it. They are so much better than the one in Houston we would drive all the way when we moved from Austin to Houston back to austin just to get donut from them. Keep it weird y'all do a great job. read more

Love Love Love these doughnuts and getting a free doughnut coupon for my birthday was icing on the cake! They have fresh doughnuts and a huge selection. There Kolaches are amazing!!! And sometimes during the day they give away free sugar glazed doughnuts to try - look for the light! The service was fast and good and the prices decent. read more

Krispy Kreme - Donuts Near Me - Austin, Texas

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Krispy Kreme has always been pretty good to me. I never understood why so many locations were closed. There use to be a ton in Chicago (my hometown). When we moved to Austin and noticed this location we immediately got excited. Well, when we stopped today, we ordered two bacon, egg, and cheese kolache and one potato and cheese kolache. I'm pretty sure I have a 3rd degree burn from eating mine. What setting was used to "warm" the kolaches up? Yikes! They were pretty good once they cooled down. We also ordered a half dozen glazed donuts. They were cold. Boooo...I'm 75% sure they'll be good when I slightly warm them up at home. read more

The ladies here were so amazing and sweet to the entire family. Making jokes and laughing with us. Amazing customer service with amazing donuts is always great. The restaurant was fairly clean as well. Really appreciate the squad. read more

Check your receipt before you leave premises! We went drive tru to purchase two dozen with promotional email coupon, second dozen for a dollar. With two toddler in the back we assumed it was charged accordingly only to find out they gave one dollar off instead accurate promotion. I called right away and talk to Tasha, she took my name down and told me to come back for refund following day, says she works 8-4PM. Well, here I am at 2:30PM, she is not working. and although I gave all the information including name, order number etc, they seems to not know what I am talking about and can't make adjustment. It's disappointing and wasted time read more

I have a lot of love for Krispy Kreme Doughnuts. They're *delicious*. And they're good at pretty much any time of day. Like I've been here right as they were putting out their first batch of the day, and I've been here at all times of the day, and they're always sweet. The cool thing is if you go inside, they give you one complimentary original glazed doughnut, hot off the line! Even the most basic doughnuts there are good, but I especially like the chocolate-covered, custard-filled ones. If you need something even easier to eat in the car, their cups of doughnut holes are on point. You can also find KKD's at most any supermarket or corner store in the area, but it's better if you get them from the source. In high school, one of my professors was cool enough to offer extra credit for anyone who went and took a tour of this Krispy Kreme. Needless to say, half the damn school was there. read more

I previously went to this location on a whim mid-day and had good service and some warm, tasty doughnuts so came back for some morning treats. I ordered online an hour after opening since I figured they'd be fresh and went to the store to pickup, expecting no issues with my order since I was never called or prompted to change any items in my order. When I arrived, I found that the drink I ordered wasn't ready with my order so I asked about it. I was told they didn't have the base for frozen drinks at the moment so they couldn't fill the order, despite already charging me and never letting me know. I asked if I could get something else instead and the woman turned and started arguing with another employee across the store, asking why they didn't call me and some other indiscernable grievances as he was running the drive-through. She wandered off to fill another order and the man came over to apologize and ask if I wanted a different drink. I asked for an iced caramel drink instead of the frozen one, assuming it would be a fine substitute and he made it quickly. He was very polite and apologized for the inconvenience and I took my order home. It turns out that they had substituted a doughnut they didn't have available without saying a word to me, which I only found out once I opened the box at home. The doughnuts themselves were cold and a bit off, with some disproportionately filled. The drink was inedible, with the first sip being sweet but then being ruined by a rush of extreme bitterness. We ended up throwing the drink out and not even wanting the rest of the doughnuts. Would not recommend this location during a rush, since they don't seem to be able to deliver fresh doughnuts. I'm not sure we'll be going back, which is a shame since they're not even a mile away and we have had a good experience before but the morning staff really gives me doubts. read more

I read the reviews before I decided to go but everyone's experience varies. Unfortunately, my experience was unpleasant. There is only one donut I asked for in the pic below. Not sure how the worker assumed other. Went back to get a correction and the staff is very ghetto. Worker at window was also unfriendly and presented a nasty attitude, your mistake not mine. Get it together! read more

Krispy Kreme - Donuts Near Me - Austin, Texas

I'm in the drive thru watching a Krispy cream employee scrub the concrete trash can container thing.. I understand washing bathrooms. The kitchen etc. but making an employee scrub the outside concrete..? read more

Mmmm glaze. Mmmm lemon filled. Mmmm pumpkin spice cheesecake. Mmmm blueberry cake. Mmmm glaze! Oh I said that already. Dozen of each is a must. My doctor may not agree... Its a always a pleasant visit. Friendly, helpful people that usually offer me a free glazed. Timing is of the essence! I hope they bring back Key Lime because that is a favorite. Cheers! -M- read more

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Great place! I'm not a big donut fan but I looooove their blueberry cake donuts! They're a bit on the sweet end but hey, it's a donut.

So the soda machine was broke this morning (I can live w that) but then get to office and my ASSORTED dozen is actually a GLAZES dozen. I asked and paid for ASSORTED. Another place u don't get what u pay for! read more

Krispy Kreme - Don't try to get out of drive thru! They park their trucks on the right and there is no out! - Donuts Near Me - Austin, Texas

Whenever I'm running late or don't I have time to eat breakfast, I just pick up a kolache on the way, which always hits the spot. Their drive through is super fast and their staff is always friendly and quick. 4 stars because I wish they had a more diverse menu, but can't expect too much as it is a chain. read more

How hard is it to put doughnuts into a box? I placed the order 90 minutes ago, and you cancelled, for the 5th time. I'm coming there tomorrow to get an explanation, which I will be recording and sharing with corporate leadership. read more

Got the wrong order again. I live 2 hours away from a Krispy Kreme so I get real excited when one is close by. I went out of my way to get some Kreme filled donuts. But, alas, no Kreme. Guess I'll switch to Shipleys. There's a million of those nearby read more

I bought 3 coupons for 3 dozen Krispy Kreme doughnuts from my grandson. They live in Elmendorf Air Force Base in Alaska. I didn't think too much about it because Austin has a Krispy Kreme Shop on Research. I took the coupons to this location and was told the coupons are "corporate" and this was a franchise store. They don't get any money from honoring the coupons, shame on Krispy Kreme international. The General Manager honored the coupons and I took the 3 dozen glazed to Seton - Williamson's medical staff. Krispy Kreme international needs to workout a reimbursement with the franchise owners or change the name of the fund raisers. It's very confusing to the consumer because there is no visual difference between the doughnut shops and shouldn't rely on the honor and good will of the franchise owner. Kudos to Austin's Krispy Kreme ! read more

I was there today (December 27, 2022) at 12:16pm. My husband brought 4 donuts about 20 minutes ago. I ordered 2 glazed donuts and 2 creme filled donuts, that is what I want. My husband tried to buy exactly what I ordered 20 minutes ago and they gave him 1 lemon creme filled and 3 chocolate glaze donuts instead. When I mentioned to the clerk, she sent a manager to talk to me. The manager didn't apology to me, but accusing me that I lied to her. The register will not lie if they checked it. The manager was trying very hard to get rid of me. I think she has attitude problem. My daughter and I love Krispy Kreme donuts, but I think this will be the last time I will visit them. I think the upper management should consider to replace her. read more

Worse customer service experience ever. Place an order over the phone and the next day I went to pick it up and they did not have my order ready. Needed it the for my daughter's first birthday party. read more

Went to this place for getting donuts for my kid...an old white person at billing was unprofessional ...no hello ... no eye contact and after sliding the card no receipt and worst he kept donut box at corner of the counter and walked away...we kept wondering if that was the box which we need to pick up :( Sorry to say ...but there is something called customer service this old man should be taught read more

they are soo sweet and there are so warm and we got a free donut so I love that place fr

It is 9:27 as I'm writing this, I arrived there about 10 minutes ago and the doors were locked. I should mention they close at 10 and there were still people in the store, just talking to each other and on their phones texting. The "Open" sign was still on and I knocked on the door and waited for about a minute to see if the employees would see me, they didn't. They lost my business before it began. read more

Drove there after work to pick up some donuts for my niece and nephew. They both like rainbow sprinkles. But at the store they don't have strawberries glad with rainbow sprinkles, they only have strawberries glad so I offered to pay extra just to sprinkles a little rainbow sprinkles on top of strawberries glad. (I wasn't asking for free) Do they understand what is mean by CUSTOMERS SERVICE!!!!!! The manager said they can only do that on special order and need to call 24 hours ahead. Seriously do I really need to make a special order for one strawberries glad with rainbow sprinkles!!!!!! Also they have rainbow sprinkles in the store and they don't have to drive always to other store to pick up rainbow sprinkles at the first place. I am very disappointed because I live 30 minutes away from the Krispy Kreme. I was having to stop by HEB and get rainbow sprinkles so my niece won't be upset with her donuts. I will never visit this location ever again. read more

Krispy Kreme - Donuts Near Me - Austin, Texas

Always a fun stop! My daughter loves watching how the make the doughnuts. She loves picking and they are always super friendly there. I love that they always have a clean places too! read more

We sat in the drive thru for about 5 minutes. Nothing. Pulled up to the window, the black dude was rude. Told us to drive around to it again. Lol Thats not how customer service works. Then has the audacity to tell us. "Well I suppose I could take your order". Krispy kreme, how about getting some employees who care about what they do for a job. Lost 3 customers due to y'all's rudeness!!! read more

I am a regular customer at this location and have the app on my phone. On my last visit I purchased my usual dozen and asked the clerk to scan the barcode on the app so I could get my purchase points. Their system was down so I couldn't get my point. The clerk told me to contact corporate so I did on line to explain the situation. I NEVER heard back from them. This is very poor customer service and that is why I think it is necessary to post this. Any other establishment would have been eager to correct this right away. read more

Hot Now = the Hotttness Why am I just now hearing about the "KK lovefest"? Always the last to know... About 8 years ago I would go to this specific KK with my then Sweetie quite often -only during the Hotttness but at least once a month- buy 12 hot donuts in a box and each get an additional free hotttie. Add two cartons of cold, whole milk. Waddle to the car and proceed to eat seven hottt, glazed donuts each while listening to Talking Heads and drinking milk. Wrong on so so many levels. We called this "date night." The only thing better is chocolate chip cookie dough. The only thing worse would have been if we had eaten the 14 hot donuts while drinking beer. Oscar Wilde - errr, Snuggly - once said, "All I gots to say is if you don't like KK there is something wrong with your ass. GET HELP! " Seriously, though, wait for the Hotttness. Just add cold milk. Simple, hot, glazed doughy mess with coldcold milk. Eternally wrong on so many levels. read more

Listen. You hear that? It's the sound of me inhaling light and airy, hot off the fucking press, melt-in-your-mouth donuts. The ONLY donuts I like. The ONLY donuts worth the carbs and sugar. All I gots to say is if you don't like KK there is something wrong with your ass. GET HELP! read more

I cut donuts out of my diet about a decade ago, but I think pretty much everyone agrees that Krispy Kreme glazed doughnuts are about as good as it gets, donut-wise. Once when I was in college, I was riding my bike to class in the rain at about 7:30 in the morning. I saw a friend sitting on the curb across the street from the Krispy Kreme, in the rain, just staring across the street. When I asked him what he was doing, sitting there, on the street, in the rain, staring at the Krispy Kreme, he said: "Just waitin' for the HOT DONUTS NOW sign to come on." I wonder what ever became of that guy... read more

Clean, delicious, kind - the staff here is outstanding. I can't say enough about Big Moe and his customer service. The pumpkin spice glazed donut is perfection. read more

Krispy Kreme - Big Moe is an all-star! He was so sweet to my boys and took time to get to know them! - Donuts Near Me - Austin, Texas

It's just doughnuts ..... I know..... trust me I know Why do I have my pants all in a twist over some doughnuts? I am not happy because the service sucks. Come on we all know that Krispy Kreme Doughnuts are best served hot and they aren't as great cold. this is a chain restaurant I know what to expect and deep in my heart I find comfort in knowing , how the food will taste. The food not the issue today.... the issue was the service. I drove up to the drive thru and ordered a half dozen doughnuts I knew damn well I did not need. As thoughts of eating all of the said doughnuts before the kids got home danced in my head, I quickly ordered a coffee to wash it all down. When I got to the window the cashier seemed nice and warmly greeted me. I was given a little click board to sign for my purchase, grabbed my box of naughtiness and a large cup of joe and drove off. To my dismay I discovered to things while driving home.... one I was missing one doughnut. Let me say that again I was missing one of my half dozen I ordered. My next issue was that the friendly cashier did not give me a receipt. Seriously Krispy Kreme this is how you do business? The next time I have having a sugar craving I may need to visit your competitor. read more

Beware of the cashier when you give your card for payment , my debit card got compromised after I made a purchase at Krispy Kreme at the 183 location. I have never used my debit card elsewhere for months until this day at Krispy Kreme &12.00 worth of donuts became $200.00 dollars of 5 random charges. I gave my card to cashier (Megan) for payment.. The next morning $200.00 worth of charges. As you pay for your donuts keep your eyes on your card. She can take a photo in a split second of your card and compromise your credit card with out you knowing beware. read more

The Hot Doughnuts Now neon light means hot, fresh doughnuts. Got to love the fact that they're always making fresh doughnuts as opposed to some places that only seem to serve hot doughnuts at some random time. I love these doughnuts, but it's just possible that these may, at times, be almost too sweet. Still, the sugar glaze probably has some addictive substance thrown in there for good measure... read more

What's better than a doughnut? A FREE doughnut! Not sure if its something they do often, or if it was just a special morning, or if they were just trying to get people hooked on their crack, er - doughnuts, but this morning they were handing out free samples. Most places a sample would be a small piece, but they were giving each customer a whole doughnut. The staff was really friendly, the doughnuts were delicious, and its fun watching the doughnuts be made. read more

Fuck their customer service. I didn't have a mask so I asked to go through the drive through. And they wouldn't even let me do that! Do people even know how to operate under a capitalist market? God I live across the street and walked here and just wanted a donut. Thanks for nothing. read more

What a nice experience at my first Krispy Kreme store! I was having my car inspected a few doors away so I wandered over to Krispy Kreme while I waited for my car. Very friendly greeting from the girl behind the case (Marissa?). Ordered two donuts and a coffee. The total came to $5.06. I gave her a $10 and then fished around in my pocket for the $.06 but unfortunately I didn't have any coins. Rather than giving me an annoying (but correct) $4.94 in change, Marissa said: don't worry, I'll take care of the $.06. She then handed me a $5 bill. Her act of kindness has made me a Krispy Kreme customer for life. Bravo! I was so appreciative, I gave her a $1 tip (and I never tip at fast food places). The location itself is very nice. Much more modern than I expected. Big windows looking into the kitchen too. The only negative was that the store was ice-cold. I'll definitely be back. read more

I've eaten here ever since I was a child, and now that this business has gotten rid of their pizza kolaches, it's lost my business forever. There's no reason for it. So it was fun while it lasted. read more

I hate big conglomerate chains, but as I write this review I must tip my hat to the inventors of Krispy Kreme. They have the BEST glazed donuts in existence. There's nothing like a hot Krispy Kreme donut fresh from the fryer. You don't even have to chew it, once it hits your mouth it immediately melts into oblivion, yes, I said oblivion! My favorite thing about the donuts here is its shelf life. They still taste fresh even days after purchase. I haven't found another place that could compete with this. Maybe they add crack in it? Nonetheless, call me an addict. This shit is TOTALLY worth getting fat for, just ask my thighs. read more

Ok, so everyone kept telling me that I just haaaaaaaad to try these donuts. I'm a sucker for sweets, so I decided to indulge. What the heck did these people do to the donut? It reminded me of when you fry a steak and leave it in the fridge over night. You know that layer of cold grease on it that forms? That's what these "treats" tasted like to me. Cold, fat. YUCK. I will NEVER eat one of these again. read more