They never gave me my front license plate. They ran my credit twice. Once them then again with Chase. They never sent me my free swag. 2 stars cause my Outback is still rocking and living but that's on Subaru and not this dealership. read more

Kenny from Livermore Subaru deserves a raise, a trophy, and maybe a Netflix special. Dude treats your car better than you treat yourself. Pulled up for service and left feeling like I just had a spa day. 11/10, would trust Kenny with my car, my life, and maybe even my dog. read more

This is my second time buying a Subaru from this dealership even though the Hayward one is 2min away from me and there's a reason I keep coming back. Big shoutout to Sohail and Ronmel! Both guys were awesome in helping me get a 2024 Subaru Ascent. Came in December to custom order it, showed up in a month signed and closed same day. Service was great, they took care of me and my family and my wife loves her new car as we prepare for our second daughter on the way. Ronmel was nice enough to give me a Car Fox stuffed animal for my daughter which she loved. I appreciate you guys!! read more

Livermore Subaru - Car Dealers Near Me - Livermore, California

My husband and I recently worked with Livermore Subaru when we were looking for a CPO. Specifically, we worked with Rebecca. Overall this was a good car buying experience. Car buying can be pretty stressful in general but we never felt rushed or pressured. Rebecca was knowledgeable, answered all our questions, and gave us the space to discuss without having to ask for it. We were thankful for the low-stress approach the team here takes. Since we live 45+ mins. away, they even offered to deliver our car to us after they detailed it/serviced it. The only "issue" we had (and it was barely that) was some confusion about when delivery would be but the team quickly and efficiently resolved that issue so that we were able to get our car when we needed it. Ultimately we felt confident in our choice and enjoyed this experience. read more

We got a new Subaru Outback with Farhad. We just got delivery about a week ago. It was a 2 month preorder process but was worth the wait. We worked with Farhad. He was polite, reliable, responsive and transparent/honest. He was upfront with us and followed up with us throughout the process. We will definitely recommend our friends to shop Subaru with Farhad at Livermore Subaru. read more

Livermore Subaru - Car Dealers Near Me - Livermore, California

Had Kenny as my Advisor for my maintenance and he helped me out so much. He was kind throughout the whole process and kept me updated on my vehicle, which I greatly appreciated. 100% recommendation Livermore Subaru for your service and recommend Kenny! read more

Kenny always helps me with my WRX needs, I had to leave my car to get warranty work done and every time i've called for an update, Kenny was always there to answer my questions and keep me in the light with this situation! They do great work and are quick, and Kenny always ensures his customers are taken care of, even when i'm waiting for my car at my other visits, i always see him actively communicating with other customers who are waiting! read more

Everyone deserves a dealership like Subaru of Livermore in their lives. Too bad they can't be cloned for everyone else looking for any other make or model car. Farhad our sales consultant made the experience even that more enjoyable. I know crazy right for a dealership. Carl the general sales manager was amazing. Both were patient and pleasant to deal with. My friend is now a proud owner of a 2023 Subaru Outback from Livermore Subaru. I can see why they have so many good reviews. Thanks guys. read more

Livermore Subaru - Livermore Subaru 2023 Outback all wrapped up. Farhad was awesome. - Car Dealers Near Me - Livermore, California

Zeke in the service department helped me get new tires! Super efficient, kind, and helpful with all my questions.

Bought a 2025 Outback Touring on August 29th. Fantastic vehicle and I want to specifically shout out to the Sales Staff!! Ronmel Nunez and Sohail Rashidi. Both were very helpful, answered all my questions and furthermore, after the sale I noticed a discrepancy on the contract with final pricing. I brought this issue to Ronmel and he was able to refund the difference no questions asked. Rick E. read more

I recently purchased a CPO 2024 Subaru Forester from Livermore Subaru. Rebbeca in sales and Kaylen in finance were both great at helping me every step of the way despite me having A LOT of questions for them during a very busy Memorial Day weekend. I live in Southern California and had my dad, who lives up north, pick the car up for me. Rebbeca and Kaylen made the entire process smooth and easy in terms of logistics and handling the paperwork/payment remotely. Their inventory was also great and prices were more competitive than most other Subaru dealerships in the Bay Area. I'm excited to be back in a Subaru thanks to these guys! read more

This review is for my experience with Danyal (sales). The most courteous, respectful, and helpful salesman I've ever worked with! He kept in constant communication throughout my inquiry and purchasing process. Greeted me with a smile and full attention when I scheduled an appointment with him. For any question or concern, he will go above and beyond to find out the answer for you and work to make sure you get feel comfortable with everything. As I was waiting for paperwork and financials to go through, he kept checking in on me from time to time even though he was busy running around helping other customers. Our shared interest was camping so we talked about great sites to visit in California (feel free to recommend campsites to him!). My experience here at Livermore Subaru was the most seamless and organized purchase I've made for a car to date and I highly recommend working with Danyal. read more

I my got dream car one year later after a horrible car accident and car it's better than the last one I had. Thank you so much Manager - Carl, Associate - Danyal, & Finance Consult - Nibul. This team was efficient, professional, honest, and helpful. The way car buying should be. I did not feel pressured or deceived at any point in the car buying, negotiating, or closing of the sale process. Would absolutely buy my next car from this dealership. Thank you Livermore Subaru. read more

Livermore Subaru - My dream car exactly the way I imagined bought from a excellent professional team and their services. - Car Dealers Near Me - Livermore, California

In my experiences with the Service Department team here, they are exceptional and truly customer focused. The technicians i've worked with are knowledgable about the cars and car maintenance recommendations, and able to answer my questions. Despite their relatively small workspace, their customer service operations hits all the marks. Rumor has it they'll be expanding their space soon to further elevate their already high level of service. Thanks team. read more

The service advisors at this dealership are great. My recently experience with Noah was fantastic, he went beyond my expectations. He was very knowledgeable and took the extra step to show me pictures of the repair work. After receiving the car there was now a new noise, which ended up being a loose heat shield. Dean was my advisor for this instance and was very personable and kind. Unfortunately after receiving my car my this last time, the bumper had not been attached properly. Overall great customer service, thanks Noah and Dean. read more

I reached out to Livermore Subaru regarding interest in the 2021 Crosstrek Sport edition. I wanted the vehicle in black, blind spot monitors, and moonroof. They managed to deal a trade with another dealership and the vehicle came within a day or two. I arrived on a Saturday morning, I met with Ryan and Chia, who had been in contact with me weeks prior to my arrival. I test drove the vehicle and I absolutely loved it. It was everything I was looking for in a vehicle. Now comes the negotiation part. We went back and forth quite a few times and Ryan and Chia was kindly enough to meet my demands for the vehicle. Everything went smooth and I walked out more than satisfied. I'm also a first time buyer so they made it very easy for me. No tricks and no hassles. Definitely recommend folks to check out Livermore Subaru! read more

Livermore Subaru - Car Dealers Near Me - Livermore, California

Do not recommend! Ryan, the manager as he presented himself over the phone, very rude, unprofessional and totally disrespectful, saying no and hanging up the phone the moment I told him my offer. I called back trying to understand what happened, only to learn that his tone did not change still angry, rude and disrespectful, and told me that " my offer (as a customer) insulted him " reason why he hang up. At no point was I rude or disrespectful or any of that, he could have respectfully declined and countered with an offer or explain the situation instead of abruptly cutting off the conversation and hanging up. Wesley on the other hand, one of the sales reps there, was very knowledgeable, friendly, helpful and respectful, I totally recommend! read more

Over the past weekend, I decided to come in to purchase a new Subaru. I had received Alec as my Salesman. HE WAS AWESOME!! Very polite gentleman, very patient with me (as this is my first Subaru I've had) and let me tell you, I did not make it easy! I asked so many questions but he was able to answer each one with ease and confidence. If I could give him more stars I 100% would!! Thank you Alec, for being so patient with me and making sure my new Subaru was the perfect fit for me! I absolutely love my 2023 Subaru Crosstrek I highly, HIGHLY recommend this dealer and salesman, Alec, to anyone and everyone. read more

Livermore Subaru - Car Dealers Near Me - Livermore, California

I love this dealership for their Subaru service! Adriane was my service provider and he guided me through all the details that concerned my Subaru Forester. Frankly, he should be a manager since he really knows his stuff about cars. Thanks Livermore Subaru for an excellent experience. Thanks Adriane! You are amazing. read more

I purchased my first Subaru yesterday and am extremely happy! I first came to Livermore Subaru in December after seeing a Subaru commercial for the Ascent and met salesperson Farhad Amiri. I was in the market for a SUV and had been planning on trading in my CRV for a Pilot. Farhad showed me the model with the exact features (Limited) I was looking for so I took it for a test drive. I was a extremely happy and was given a great offer. I declined only because I needed more time to make sure is was what I wanted. Farhad was very patient and never pushy as I routinely checked in with him and asked questions. Subaru has a long list of safety features and everything that I felt would be the safest car for me and my family. Yesterday I finally took the leap! Farhad and Carl at Subaru took care of me and made for a first class experience. Subaru also offers a 1 hour in person "class" after you drive your vehicle for a couple weeks and the questions all come flooding in. I love being able to buy local and appreciate businesses that work to earn my business. I highly recommend Livermore Subaru, Farhad and Carl. I am confident you will be well taken care of as I was. Thank you Livermore Subaru! read more

Livermore Subaru - 2023 Subaru Ascent Limited - Car Dealers Near Me - Livermore, California

I bought a 2024 Forester from Livermore Subaru and am pleased as punch! Aside from a couple minor hiccups, the purchasing process went smoothly and easily. John Candelaria, the internet manager, responded to my emails quickly and had the car ready for my test drive appointment. The pricing was transparent and I appreciated his advice, feedback and help. What really impressed me was how they sent a refund check automatically when their business department saw that my deposit had not been applied to the final purchase price and another check was sent when the title cost was lower than estimated. That kind of honesty means a lot to me and will make me a repeat customer, as I am quite happy to say my experience at the Livermore Subaru dealership was positive. How many people can say that? read more

We purchased our Subaru in 2019, and been going to this dealership since then. Hardly ever had a good experience, to the extent that we eventually avoided taking car to this place. Issue is not the Subaru, but this dealership place is unprofessional, disrespectful and rude staff, and most importantly they don't do the job right. We started having problem with dashboard/audio unit for few months and finally decided to take to them for fixing. As always, nobody was available for a long time to check in, the service was not timely, after initial servicing car was kept for more than a week for diagnosing the dashboard issue (which they eventually could not), and they could not get the replacement part either, so after more than a week we bring our car back as is... not really 'as is'... they didn't even bother to clean their sticky handprints off the inside of dashboard/audio unit cover while placing it back. Now the initially not working unit is 'broken & filthy', which btw we can't clean because the prints are from inside. I had tried providing feedback to them directly before but sadly never heard back from them. Worst dealership place. read more

Livermore Subaru - Prints inside of the audio unit. - Car Dealers Near Me - Livermore, California

EVERYBODY! WORK WITH SAM (SAMNANG) KHON! Sam, Internet Manager, is AMAZING! Purchasing from him has only been HONEST & PLEASANT! The most honest and best salesman ever! He disclosed everything up front and has been completely honest with the whole purchase experience! Thank you so much Sam! Honestly, Livermore Subaru is an awesome dealership! Their policies and dealership is definitely the best! I drove up from Morgan Hill to come here and it was worth it! read more

Livermore Subaru - Car Dealers Near Me - Livermore, California

I started corresponding with Farhad about a car I was interested in. We went in and test drove it and we applied and got approved. That was all great but we were very happy with the service Farhad gave us. He was very helpful, friendly and personable. I am happily driving my new Forrester Sport. Best car I've ever owned.. read more

Livermore Subaru - Me and Farhad after completing the deal on my 2023 Forrester Sport. - Car Dealers Near Me - Livermore, California

My husband and I had the best and easiest experience purchasing my 2023 Outback Limited. I submitted my interest in the vehicle and Renee called within minutes and the vehicle ready for me to test drive before we arrived. Renee was courteous, professional, and made the entire experience painless! Both Renee and Carl (the Sale Manager) are absolutely fantastic! We were in and out within 1.5 hours, including the test drive and finance with Nabil, who is equally fantastic. Thank you Livermore Subaru! read more

Had been looking for a car this weekend and was worried about what outcome I'd have. This morning when I called down to this location Rod had answered and told me to come on down and said they had what I was looking for. Not only was the service from Rod and all the Employees working tirelessly on a Sunday GREAT....they also had the best latte maker and coffee machine in the biz. The time spent inside was fast efficient and welcoming. So glad to be apart of the Subaru Family thanks again! read more

Livermore Subaru - Dad and I had a Good Day at This Location - Car Dealers Near Me - Livermore, California

This is a great place to go. From solid inventory, old deals, and great service from the sales staff. Cedric Moses is the best, this was my 3rd Subaru from him. He continues to impress me with his great attitude and knowledge of the industry. William Liu in finance was also great making sure I knew all my options and what my new WRX STI had in store for me. Thanks again guys, I'll be sure to be back soon, every 2-3 years or so read more

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By far the best customer service we have received during this hard stressful time of car shopping. Jennifer was attentive but made sure to give us our space while we figured out what we liked and didn't like. I really appreciated her caring attitude towards our needs. We are a family of four with a strict budget but she didn't let us feel any type of way about that. She worked with us and her manager to get us the best deal and really fought hard to do the best for us and the dealership. Although a deal is not yet finalized we will be happy to work with Jennifer any time for our car buying needs. She was the absolute best. Thank you so much Jennifer. read more

I will be putting in 2 separate reviews for this dealership since I had a bittersweet experience leaving this dealership. To start Chia their sales manager is amazing. She was very helpful in regards to answering all my questions. No sales talk, upsell stuff just an honest sales rep. Thank you for that. The 2nd review is for their sales financer I believe her name was Sharice Mc Donald. If i could give this place no stars I would. Right before I signed my paperwork to finalize everything she stated and quote "My son was supposed to get this car, I put it on hold I don't know why they still sold it. Someone's gonna get chewed up in about 5 minutes" I can understand shes upset but to be so unprofessional and passive aggressive towards me just because she didn't get her way is ridiculous. You even went out of your way to tell your coworkers that MY car was supposed to be your son's car right before I even left the door. With all due respect if you really wanted that car you would have bought it prior to me buying it. Please stop being so entitled and I hope no one has to experience what you made me feel earlier. read more

I don't typically write reviews but.... This place is a joke. Been trying to get a hold of someone from Finance department for over a week and no one answers. & this is not the first time it happens either. Will not be returning here. read more

Ok, I seldom give excellent reviews, but this dealership went out of their way to take care of my baby :) Dean is great and stayed after work for my car to be towed in. Upon receiving the car, I was notified the next day of the repairs that needed attention. They completed the service within 2 days and we're back to business. Service department ***** Friendliness of staff ***** Follow-up and explanation of detail ***** Thank you, ELi read more

Great service start to finish. Jeremiah was fantastic to work with! Super easy to communicate with. A very easy process. I would very much recommend buying a car from them. Best service you can ask for when buying a car. read more

Friendly but inefficient and inconsistent. Sometimes, they go above and beyond. Sometimes, you get less than the bare minimum. Appointment times are not honored and communication can be spotty. And every time I bring my car in, I'm told they will wash it--and they never have. This last time they even left the plastic seat cover and paper floor mat from the service in my car for me to dispose of. So... maybe it's going downhill? Will update if it gets better (or worse). read more

I had a couple of issues with my vehicle and expressed my concerns to the service manager, they were addressed quickly. Thanks again to Kevin and Katie for their efforts. The manager tried to accommodate my issue much appreciated read more

This review is an update. Previously, during Covid, I had a horrible experience with Subaru Livermore and gave them a bad review. On June 2, 2022, I dropped off my 2016 Subaru Crosstrek with the service advisor, Katie, and I had a great experience. First, Katie asked if I wanted to wait for my car because they had some extra time and could service it quickly. I agreed and the service was done in less than an hour. Katie saved me a lot of time, plus she was friendly. Subaru has gotten their act together again! I'm pleased because I didn't want to have to switch to Walnut Creek! Also, a week after my service, I received a text from Katie asking how my service went and if I needed any further assistance! read more

We had the best car buying experience ever at Livermore Subaru. Danyal Rashidi was our Sales Consultant and he really was a true professional. Extremely knowledgeable about his product line and very proficient and professional in every regard. Best car salesman we have ever encountered. He made the car buying experience very pleasant. The finance Manager was also great to work with to wrap up the paperwork and final details. Highly recommend this Dealership, they are great! read more

Salesman was pushy and not willing to explain details of estimate for new car cost to my mom and I who are not experienced car buyers. He kept sending follow up emails but would not respond to my emails with questions that I had. I will be purchasing my new car elsewhere. read more

I had been looking to get a 2019 wrx for about 4 months, searching all over the bay area. I finally found Livermore Subaru and that all changed. I was matched with a salesman named Cedric, he was friendly and willing to work with me on the price to make sure I got the best deal in the bay. He has genuinely turned a long extensive process into any easy, stress free experience. Thank you cedric read more

Livermore Subaru - My new whip Thanks cedric - Car Dealers Near Me - Livermore, California

I bought a 2015 Forester from Livermore Subaru with around 65,000 miles on it a few months ago. I was told I would get similar MPG, but slightly less due to it's slightly heavier weight, as the 2015 Subaru Legacy I had recently sold which got 28 to 33 mpg. I was actually getting 22 to 24 mpg so I took it in to see if it had a problem. The Dealership told me it was overdue for it's 60,000 mile tune up and they would be happy to tune it up for $1,200 +-. When I complained that they, a dealership, sold me the car in need of a tune-up, they basically gave me the finger. To add insult to injury, I had also purchased a "Bumper to Bumper" warranty, (The term I used when buying it and the salesman acknowledged it), for just under $4,000. I now have lost respect and most importantly, trust in this dealership. I will be getting my "Tune-ups" elsewhere. My regular mechanic will do it for $800.00 and he is honest and fair. Now have to decide if I am going to cancel the extended warranty or risk the same thing later. Greg G Pittsburg, Ca. read more

Awful experience trying to buy a car at this dealership. Stay away and go to One Subaru in Hayward again (they never price above MSRP and include first year maintenance). Here's what put me off Livermore Subaru: 1. They made up a mandatory fee called "appearance package" - so while they may lure you in with $3k or so off MSRP, they'll add it back through a mandatory appearance package. Talked to other dealerships and this is totally made up 2. Reps (at least the one I dealt with) lack knowledge and try to push you old models - asked what the difference was between a 2023 and 2024 wilderness - was told there's no difference at all which is not true. When I asked my rep about the car, he basically read off features from the sticker and didn't have any insights to share 3. Low ball trade quotes - they low balled me on my car (30% below Carmax and 40% below what other dealers offered me) 4. Horrible negotiating process - sales rep would talk to me, run 10 feet to his boss and back like 5x I would not recommend anyone going here read more