We gave this restaurant More than a weeks notice and kept them updated with the exact number of people attending. When asked ahead of time what we would be ordering, we told them that Most would be ordering appetizers and pizza but we couldn't speak for everyone. With that being said, here's our experience.
No one was there to greet members of our party and direct them upstairs to the private banquet room. When we walked into the room, there were tables set along with a self serve water station. There were no menus available to look at during our wait. We arrived on time and were not greeted by a server for 25 minutes. When she finally made an appearance, we were asked what was going on. This caught me off guard because Usually a server will introduce themselves to the party and attempt to get us beverages and/or menus. This was not the case. When we asked for menus, we were told that only pizza and appetizers were available, before the server rolled her eyes and stormed off. I'm sorry for thinking this, but wouldn't we still need menus to order pizza and apps or should we have known the options before arrival? Even if menu options were limited, wouldn't it be nice to still have someone take a drink order? The staff then complained to other members of our party, letting us know that the chef is too overwhelmed and can't handle a party of our size all ordering different meals and this is why our options are limited to apps and pizza only. My mom had to go ask for menus and try to clarify what was happening and when she asked about pricing, the server just rolled her eyes once again and told her to "just go, we'll figure it out" and shooed her away. About six menus were delivered, by my mother, for 33 people to share. At this point I had personally been there for over 50 minutes before the server came back for the second time to take our drink and food order all at once. The server was rude, short tempered and had to have my mom hold her hand (figure of speech) while taking orders so she could attempt to stay organized. We were given one big basket of bread to pass around the four tables and had to get our own plates. My mom was passing out bread, trying to keep everyone happy. In the mean time, my cousin was taking orders and going downstairs to the bar because no one was checking on us or taking drink orders. When soft drinks and appetizers were finally arriving, my mom still had to help the server because she couldn't remember where anything went or who ordered what. Pizza stands were delivered to the tables, by my mom, and were some of the dirtiest things I've ever seen. I couldn't believe that a restaurant would put a dirty, sticky pizza stand out for customers to use. This was my breaking point. I brought the dirty stands downstairs and asked to speak with management. I explained that I wasn't happy having dirty items handed to us to use, the server was rude, my mother was working rather than enjoying our gathering, no one was checking on us, we were bussing our own tables, and that I was beyond disappointed with my first (and probably last) visit. This was by far one of the most unorganized establishments I've ever been to. The woman who was standing there couldn't wait to speak and kept interrupting me. At no point did the owner/manager take responsibility for anything. Instead, I was told that two servers were assigned to our party and he thought that my mom was being too aggressive (with helping) and that's why we were all upset. He also told us that they have awards and have been open for 60 years, so basically my opinion of them didn't matter. I responded by telling him "Yes, we do have two servers, one that works here and my mother." We never saw more than one server and the server we did have had tables downstairs she was waiting on as well. As much as I know that the lack of staff was the employers fault, the server did not even try to keep us informed. I have worked in restaurants as a server, bartender, host and kitchen expediter for over 15 years and know that this is not easy work, but I also know that being honest with your guests is key. When the bills were ready, I asked my mom to Not deliver them because no one was happy and asked her to speak with management again. 15% was taken off the bill and even though the gesture was nice, it did not make up for the behavior. A simple apology would have worked wonders but these people were too proud for that. Then there's the food, the apps were swimming in sauce, calamari was chewy and the pizza was just bad. It tasted like frozen pizza. My three year old wouldn't eat it and I couldn't get down more than a half of slice. Overall, one of the worst experiences I've ever had and most of my family felt the same way. read more