Restaurant Review We've been coming here for years, which is why tonight's experience was especially disappointing. The bartenders seemed bothered, stressed, and completely disconnected from the people they were serving. Not a smile, not much warmth, and very little sense that hospitality was part of the experience. I understand that working in a busy bar can be stressful, but customers shouldn't feel like they are an inconvenience. What's most disappointing is that great food and a beautiful restaurant can only go so far when the people representing it make you feel unwelcome. Service isn't just completing a task--it's creating an experience, setting the mood, and making people want to come back. We've supported this restaurant for years, and these two bartenders unfortunately changed the entire atmosphere of our visit. I hope management takes this feedback seriously. Please invest in training your bar staff to understand that hospitality is about people, not just pouring drinks and completing orders. I'll also be sharing this experience on your page because loyal customers deserve to be heard, and businesses deserve honest feedback when the service falls short. read more

While in Texas - we were told we needed to try Lupe's. The place was very big with lots of seating. SERVICE: We had great service - very attentive and very quick with our food. FOOD: Very yummy. We scarfed down on a lot of chips and salsa, but still managed to eat our fajitas too. They were great! And the tortillas were as promised....superb! Great restaurant. read more

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Tasty Mexican food! Some of the prices listed will shock you, very expensive. My dish was the crab stuffed shrimp, which was so tasty! Their Queso with Taco meat, shined because of the airy chips. As with most places that serve delicious food, Lupe Tortilla was very crowded. They had a special seasonal drink, Blood Orange Rita, which I hope they add to the regular menu. Typical restaurant with booths, tables, and bar seating. Recommend! read more

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Had lunch here for the first time. I wanted to try someplace new. They have a wide variety on their menu. But they also have some nice lunch specials. I had the chicken fajitas taco salad. There was so much chicken in my salad. Chips & salsa for everyone!! But the bonus is the bean dip that's included. Staff was friendly and bonus manager comes by to make sure you're doing well and if anything is needed. Very busy location so come early. Looks like a lot of locals come here. Lots of outdoor seating I'll be back read more

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Came here to celebrate a family members birthday. I was pleasantly surprised with Lupe's. I got the beef fajitas and they were really soft and flavorful. The corn tortillas were sooo much better than the flour ones. The waiter was really nice and attentive to our party. It's a very family friendly spot that can accommodate a large group. read more

Lupe Tortilla Mexican Restaurant - Beef 1 LB Filet Fajitas - Tex-Mex Near Me - San Antonio, Texas

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Pushes people out of the way, I need a table with queso and margs before I faint. I came here with my work mates for din din. Instantly distracted by the promise of queso and a margaritas flight. Girl just get the queso and barrel marg. No need for anything else but banging conversation. I did appreciate vegetarian in menu and the waitor knowing! Yasss big props for dietary knowledge! I would go back. read more

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Had an early dinner sat at the bar, was greeted by Alex Luis and Logan the bar tenders they were quick friendly and attentive..great experience they were always attentive for refills or food and dessert suggestions Definitely recommend if u want to have a great experience and great food read more

I'm a sucker for a good chicken tortilla soup and Lupe Tortilla Mexican Restaurant does it right. My bowl was full of flavorful soup with chunks of chicken and garnished with avacado. Paired with the chips and salsa and their huge margaritas their generous portions always leave me with leftovers. I love the décor and the spacious dining areas with plenty of seating inside and out. I've always had good service, even when it's crowded. It is also a great place to stop in for happy hour with their amazing specials. read more

Lupe Tortilla Mexican Restaurant - Tex-Mex Near Me - San Antonio, Texas

So we had a party in the private room. We had about 30 people and it sat us around 1 large table. The food was excellent. I ordered the Jalapeño chicken it was superb, my wife had the Sr. Gaffian and she loved it. I couldn't say enough great things about this place. Not only should you try it. I am going to come back again and again! read more

Lupe Tortilla Mexican Restaurant - Half eaten Cilantro Jalapeno Chicken - Tex-Mex Near Me - San Antonio, Texas

The bar staff here are absolutely fantastic - Kait, Victoria, and Ray are always friendly, attentive, and genuinely fun to interact with. They're efficient, knowledgeable, and go out of their way to accommodate guests, creating a relaxed and welcoming atmosphere. Service strikes the perfect balance: attentive without ever feeling overbearing. Big appreciation as well to the management team. They're extremely accommodating with dish substitutions and special requests, which is a huge plus for dietary needs or unique preferences. Every dish we've had comes out delicious and thoughtfully prepared. The atmosphere is another highlight - lively without being overwhelming, with just the right energy and background music that still allows for conversation. It's a spot that works just as well for a casual dinner as it does for drinks at the bar. Great service, flexibility, and vibe. This place has it all, and we'll definitely be back! read more

Lupe Tortilla Mexican Restaurant - Crab/shrimp campechana - Tex-Mex Near Me - San Antonio, Texas

Thought they were know for their fajitas. Ordered the beef fajita taco plate and my food came out cold. Sat at the bar and the bartenders (2 guys) were horrible with their service. They never asked how my food was or asked if we needed refills on drinks. All they did was talk to their friend at the other side of the bar. Horrible service required a bad tip. read more

We love to go to brunch here and the margaritas are the best. I recommend the Black Barrel! The service is always very friendly and I get the pecan pancakes with bananas and it's absolutely delicious! It's a great place to bring friends and family too. Lots of space and the restaurant is very clean. read more

The queso is amazing! The beef fajitas are incredibly flavorful, and the chicken fajitas are delicious as well. Service is outstanding, be sure to ask for John G. If you're craving top-tier Tex-Mex, Lupe Tortilla is the place. read more

Food was excellent. Really love the beans and chips. The waitress was very attentive. Will go back again soon.

I've always enjoyed coming to this restaurant, which is why this experience was so upsetting. I chose to celebrate my birthday here with my family because it's been one of my favorite spots. Unfortunately, the way we were treated by the manager, Wayne Zachary, completely changed the tone of what was supposed to be a special evening. About 30 mins after we were seated, he made us feel rushed and unwelcome before we had even ordered our meal. His tone was short, dismissive, and unprofessional. Instead of checking on us in a courteous way, it felt like he was hovering just to push us out faster. There was no warmth, no hospitality, and no effort to make a birthday celebration feel acknowledged or appreciated. I fully understand that restaurants get busy and table turnover matters, but professionalism and basic respect should never be compromised. A manager sets the tone for the entire establishment, and in this case, the tone was rude and uncomfortable. Being rushed out during a birthday dinner with family is not something any guest should experience.Especially because the rudeness was spoken to my parents. Not only did it make them upset it made them not enjoy the rest of dinner and took away from the great waiter we had Pablo who provided excellent service but didn't get what he deserved because of his managers mistakes. I truly hope this is addressed, because I've always liked this restaurant and would hate for poor management behavior to ruin what used to be a great place to dine. read more

Lupe Tortilla Mexican Restaurant - A shame that someone whose name is on the door is treating us poorly and talking about us which was heard while walking to the restroom. - Tex-Mex Near Me - San Antonio, Texas

Wow! What an outstanding lunch. The food and advice today were 5/5! We ordered fajitas and enjoyed every bite. The mimosas were heavy on the bubbly and light on the juice. Yes! See my pic for a glimpse into this fabulous meal. Shout out to the waitstaff for service with a smile. read more

Lupe Tortilla Mexican Restaurant - Fajitas - Tex-Mex Near Me - San Antonio, Texas

Lupe Tortilla features a lovely covered patio, big drinks and solid fajitas. Their house margarita on the rocks was pretty good and arrived with a bonus shaker of extra drink. Tortillas were wonderfully thin, but sturdy enough to hold fajita fillings. Beef fajitas, with nicely marinated strips of tender beef, hit the spot, despite a skimpy portion of grilled onions. Shrimp stuffed with crab made a richly flavored appetizer. Friendly service. read more

Lupe Tortilla Mexican Restaurant - Half pound beef fajitas - Tex-Mex Near Me - San Antonio, Texas

We were quoted a 20-minute wait, which ended up being over an hour. That would have been understandable if we had been kept updated, but the experience was frustrating from the start. While we waited at the bar, the host stand was consistently crowded with employees who appeared to be on their phones and talking with each other instead of managing the waitlist. After 30 minutes passed without receiving a text or any update, we became concerned. After waiting over an hour, we decided to leave. When we asked about our table, we were told our name had been called multiple times, which simply wasn't true. We were sitting only a few feet from the host stand the entire time and would have easily heard our name. The lack of organization, communication, and professionalism made for a very disappointing experience. We understand restaurants get busy, but customers deserve accurate wait times and attentive service. read more

We went to Lupe Tortilla on a Friday around 8pm. There was about a 45 min wait. They took my number and would text when the table was ready. We were seated in about 30 mins. The service was good our waitress was very friendly and nice. They give you chips, salsa and beans to eat while you are sitting. I got an ice tea that I had to send back it didn't taste good. Not a problem just got a coke instead. When it comes to the food it's obviously Tex-Mex which is different to me than Mexican food. So I am a little biased when it comes to Mexican food. I'm used to having an enchilada with red sauce this reminded me of having chili on it. The food wasn't bad or anything just different than I'm used to. read more

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Great atmosphere! Friendly and attentive staff. Food was okay. It's like being downtown without being downtown. Local food joint. I would recommend this place. The bar is super nice and friendly. They are willing to please the customer no matter what. Very nice in a "nope" industry. read more

Absolutely amazing food and service. The ambience was great, relaxing and friendly. My first time here, my brother and his family, probably their 10th time. Rice totally on point. Carne asada, pollo, chips, queso with chorizo and jalapenos, yum. Had several dishes, all were amazing. Chef came out to check on our table. Drinks were awesome. Pablo was our server and was awesome. Came with 3 small kids and they were amazing to the multiple spilled water incidents. Also, ask for lime garlic butter for dipping meats. Yum!!! read more

Lupe Tortilla Mexican Restaurant - Lime garlic butter - Tex-Mex Near Me - San Antonio, Texas

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This place was by far the best service I have ever had in San Antonio! The waiter Chris was so friendly and showed us all the great brunch food on the menu! Then the manager Angela came out abs let us try the fajitas! Wow we were blown away at how great they were! We ordered enchiladas and both chicken and beef fajitas. The queso is amazing too but the margarita was the best I have had in Texas! And I love the thin flour tortillas!!! The ambience was so pretty. The open concept with the bar was inviting and had a great chill vibe. We could have sat there for hours talking & drinking those awesome Rita's!!!! You must try this place. One of the top if not THE top IN SA!!! read more

Lupe Tortilla Mexican Restaurant - 16 Oz Top Shelf Margarita Chile Con Queso 16 oz - Tex-Mex Near Me - San Antonio, Texas

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The ambiance is a great Tex-mex welcoming spot. The service is always quick and sharpe they hustle for those tips. And the food, you have to get the filet mignon fajitas! (You won't be disappointed.) read more

Dina the bartender was super kind! We just came in for drinks and chips and she was so sweet

I don't really post much on Yelp unless I feel compelled to do so by the service or the quality of the food. That being stated The bartender Dina has been here every time I come for lunch and sit at the bar. It's clear she's been here for at least a few years. She is extremely hospitable and efficient. She had a bar filled with regulars but treated me with the same enthusiasm and energy. She makes a mean margarita and watching her navigate a busy lunch shift is nothing short of amazing. Professional, personable, efficient and effective. I come for the enchiladas I'll continue to return for this type of service. read more

Lupe Tortilla Mexican Restaurant - Top Shelf Margarita! - Tex-Mex Near Me - San Antonio, Texas

A household name amongst Tex-Mex chains, there's a Lupe Tortilla in practically every major city in the state. This location in the RIM probably my favorite amongst the three spots in the San Antonio area. That's not really saying much. Lupe Tortilla at The RIM fits the profile of many bizes within the perimeter: chain'y, busy, and huge. There's a crowd every night and plenty of parking spaces to boot. The weekend brunch hour is probably the most intense it'll get, but be prepared to wait especially during prime hours. The service feels understaffed at times, but solid for the most part. The good news is that they have a lot of variety and the portions are very decent. There should be a little something for all palates and dietary restrictions and it should leave most people plenty stuffed. The bad news is that a lot of it is overpriced and much of the items are super salty. Generally the food has some hits and misses, such is the nature of popular chains. I have enjoyed their enchiladas in the past, as well as their fajitas and a decent number of their brunch options. The barbacoa benedict was a bit of a salt bomb, but I couldn't get enough of the guacamole and their complimentary salsa. I'm not particularly crazy over their rice, beans, potatoes, or salads. Chile relleno and quesadillas are very average overall. There's no denying their ambiance is always festive and crowded. A few of their cocktails (especially during happy hour) is a nice way to pass the time here. Even if the food is average, it will never trump good drinks and even better company. Come with a group and have a good time. read more

WORST MEXICAN Food I have EVER had we were a Party of 25 everyone was in agreement! it's also over priced and very noisy&we were in a small semi private room! We have had better Mexican Food on the Riverwalk!!! read more

Even in a town saturated with Tex-Mex options, this place is a stand-out, especially the fajitas! Manager found out we were first timers and brought us a sample of their next-level steak fajita and then circled back a little later just to see how our meal had turned out. Wait staff were also attentive and super friendly. Great margarita and chili con queso, and did I mention the fajitas?!?! Great outdoor seating options too. Definitely will be back here. read more

Had a great time on a Friday night just at the tail end of happy hour. Though the parking lot may fool you into thinking the place is packed, it doesn't come with a long wait! We were seated and greeted straight away and had our drink orders taken in no time (house margaritas, on the rocks, large. Highly recommend!). Our server was super friendly and once we ordered our food was out just a quickly as the drinks. The manager stopped by to check on us at one point and was just as cheerful as the rest of the staff. High points for me were definitely the table salsa and the Nico plate! Both delicious and worth coming back for! read more

Lupe Tortilla Mexican Restaurant - The Nico, my favorite!! - Tex-Mex Near Me - San Antonio, Texas

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Pablo was amazing! We were in a r rush for lunch and he understood the assignment recommended a delicious quick meal and even offered to go drink drinks. Would love to come back again. read more

Stopped by on my way thru town to grab lunch. However, I forgot about a conference call and so I had to quickly eat. I ordered the chicken tacos, but had to box it to go. But! While waiting for my order I slammed some complimentary charro beans & salsa and good grief the beans were warm and delicious! I'd eat just those and be very happy. Next time I go thru SA I'm going to order a quart to take with me. read more

Ate at the bar, fast service and on point with refills. I highly recommend this place, be aware of the fire symbols on menu, it's a spicy plate. I tried the jalapeño chicken with cilantro cheese plate it was delicious and spicy. read more

Restaurant was clean and overall appealing but the waiter was very distracted and served our food with

Recently I had dinner here, and although it was busy, we were quickly greeted by the manager. The manager (apologies for forgetting his name) welcomed us and asked if it was our first time, then thanked us for being there. I was surprised to have been greeted by the manager, it was nice of him to do so. Then, he came back with two mini tacos for us to try! They were honestly delicious. I am not sure how this place does not have a 4.5-5 star rating! Our food was fresh and the meat was tender (steak fajitas), and the patio area was (although it was loud with how busy it was) very relaxing. Looking forward to going back. read more

When we got there it was about a 40-45 minute wait. We waited a total of 46 minutes. We have been wanting to go for a couple of weeks and the place looks so popular. When we got the text that our table was ready, we were walked to a dirty table that still needed to be cleaned. The gentleman that walked us over apologized and grabbed the bus bin tray that was there and told us he would get it cleaned up. A young lady came by cleaned it up with a damp/wet towel and walked off. She never once addressed us, it was as if we didn't exist as we were standing there. My husband and I just looked at each other. The gentleman that brought us to our table must have noticed we were still standing as he came by and asked if everything was okay. I asked him if there was a way to dry the seats and table. He apologized and got a dry rag to dry off the table and chairs. I thought to myself; do they really expect you to sit on a wet chair and put your items on a wet table? Let's just say it wasn't off to a good start and it did get that much better. Our waiter was nice, but did get my drink order wrong. I ordered the mango-rita but was delivered a regular margarita. I told the person who delivered the margarita that I had ordered the mango-rita to which he replied "the ticket says a margarita". I calmly said, it's wrong; I wanted the mango-rita. Then the rest of our drinks were delivered with . . . the margarita. Seriously, how distracted can you be??? I had to once again point out that it was the wrong drink. A couple of minutes passed and I was informed that the machine was broken and the mango-rita was not available. So I asked for extra time to look at the drink menu again. I ended up getting the Sunrise en la Playa, which tasted really good. While we waited we ate the complimentary chips and dips. One was frijole based that was served warm and the other did not look appetizing at all!!! It literally looked like I had made sofrito and dumped it in a small container, it tasted meh My husband had The Juan and I had the Green enchiladas; both were delicious but I didn't take pictures because we were starving and just dug in. I considered giving this place a one star review for a horrible first impressions combined with the lack of care for the margarita mix up by the other waiter. What bumped it up to a two was that our waiter was nice and he tried to make up for the margarita mix up. I honestly don't think we will be going back. I have had the best customer service at other smaller local Tex-Mex restaurants. read more

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Excellent food and Margaritas. We had a group of 12 people (4 being children) and we all had a good time and enjoyed our dinner. I had their original Margarita and was surprised they brought a smaller extra glass with the rest of the Margarita. So, basically you got 2 Margaritas for the price of one. For dinner I had the Beef Fajita Burrito which definitely filled me up and was very delicious. read more

Lupe Tortilla Mexican Restaurant - Original Margarita - Tex-Mex Near Me - San Antonio, Texas

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So much to say about this place, but I'll try to keep it short. Very cool ambiance/decor. I wanted to give this place 4 stars but there are a couple of reasons why I didn't. It's Loud, which generally we like in a restaurant when we have our kids with us, however, this place is too loud. I don't know if it was the acoustics from the building materials, concrete floors and metal panel ceilings. It was so loud, it was hard to listen and carry a normal toned conversation. Service was great. Cameron was our server and he was good. A man of few words but professional and attentive. It was a big table, 12 people and he handled it like a two top. Bravo brotha! Now the food. It was good Tex-mex about what you would expect it to be, however, it's a bit pricey for Tex-mex. Seems like prices everywhere are just getting higher and higher. But I know a couple places that have just as good tex-mex for cheaper and closer to me. I ordered the "BIG SUCKER" burrito, as their menu states. When I received my food I almost broke out in a giggle, because it was not a "big sucker" like the menu claimed. It was not much bigger than my fist. It must be a joke. Idk. For $22.95 and that name, I expected more from the plate. The size of the plate itself is a good portion so I would say at the very least, change the name. The loudness with the pricey Tex-mex earns this place 3 stars in my book. read more

This was where we chose to come to eat dinner on our second night of our stay in San Antonio. We had a group of 6 people and we decided to get a round of margaritas and queso flameado with chorizo. The queso was soooo good! We then chose to Maximo fajita platter which says serves 3 to 4, but we ended up going home with left overs. It was a great amount of food for the price! The steak, sausage and chicken were to die for, the quail, ribs and the shrimp were good, but nothing too special. Absolutely would return, and bring friends again! read more

Lupe Tortilla Mexican Restaurant - Bar area - Tex-Mex Near Me - San Antonio, Texas

Had a great meal and service here after we got tuckered out at Six Flags. No surprises here with Lupe's menu but the execution was spot on. Nice place to grab some grub while in San Antonio. Recommended. read more

Got food poisoning here from the beef. The rest of the party got home and felt very sick to their stomach. Recently the restaurant has seemed dirty. Will definitely not be returning. read more