The employees here are rude and unpleasant. I've gone to this MAC twice and each time I've left very unsatisfied and angry. I thought I would tell my experiences and maybe you all can decide for yourselves if you want to shop here... A while back I was by the mall so I ran inside to grab some foundation. Just something quick and simple. It was in the morning on a random Tuesday so it wasn't at all busy. When I walked in there was only one employee and she didn't greet me at all. I walked around for like a minute and decided that I really just wanted my foundation so I spoke to her asking if I could just get my color foundation. She paused for a minute, not making eye contact or anything, and said she would check to see if she had any in the back. I immediately felt that was odd because 1) She wouldn't even look at me.. 2)I have darker complexion, I know that my color couldn't possible be out. It's not at all popular. after about a minute she came back and informed me that they were out of my color and that I could order online for a new one. That really took me back. I don't work there so I really don't know what the inventory looks like but the experience still left me a little bothered and upset. I left without any argument and I didn't get her name. I went to another store in the mall that has MAC in it and bought my foundation no problem. Just today my friend and I went to the mall for a little shopping trip. We both needed some makeup and we both use MAC so it was decided that we would go to the Galleria. I did have a bad experience before with the Galleria mac cosmetics store but I thought that a lot of time has passed since then and it probably be different. And wow, I was wrong. But this time my friend was with me. We both walked in, at this time it was like 11, there was two other customers in there and there was two mac employees who were busy with them. That didn't bother me at all. I like being able to walk around and look at anything new. My friend and I did this for about 5 minutes before someone did come up and asked if we had been helped. I asked her a question about the face makeup I was using and she was very short with me. And again, DIDN'T EVEN LOOK AT ME! Do I have something on my face? What the hell?! She was short with her answers and her demeanor was very much saying "hurry up and pick what you want and get out"...my friend and I were in there for probably 10minutes. And honestly if she would've just stopped and maybe talked to us a little bit, we would've bought the store. She rang us up and didn't say a word the hole time. Her whole attitude was horrible and she was very rude. We both left with the same feeling of anger and extremely annoyed. Twice I've been there and two times it's been awful. I will not be returning. I do hope the problem gets fixed because I love the Galleria mall! But for now on, my MAC shopping is done online or at the sunrise mall. read more

I have given up on this locations store. I can't express how catty these girls are who were working this afternoon. I don't understand how they even get hired with how much attitude they have when you walk in the store as if you are a burden to them. I wanted to find a artist to do my makeup for engagement photos but quickly was turned off by how catty they are in here. I will take my business to a a place with higher quality of women. read more

I walked in to have my make-up done for a wedding I was attending that night, and Katie did a phenomenal job! My make-up looked amazing and I had so many compliments throughout the night. I asked Katie to contour my face, and she nailed it. She's extremely talented, friendly, and you can definitely see her passion in her work. The store was very busy, so she kept getting pulled away, but she was very polite and apologetic, making my experience wonderful! I highly recommend having Katie do your makeup because she is very talented, positive, friendly, and receptive to any comments you have. I felt extremely comfortable communicating with her and she taught me a few extra tips for when I do my own makeup! read more

Unfortunately I haven't had a good experience here, the staff isn't very friendly & seems like you're bothering them. I now just only go to nordstrom for my MAC products. read more

As a Professional MUA and MAC Pro Member I am always impressed with the employees at this MAC location. I often call and ask the staff to set aside items for me so I can just pop in quickly and be on to my next job! They are always helpful and polite. La Toya is a shinning star at MAC Roseville as is Sophia! I really appreciate how helpful they have been to me! Thank you! read more

I came in today on a Saturday and the place was pretty busy. I was greeted several times which was nice because I could tell all the girls were doing something so I appreciated it! After a few minutes a nice lady came up to me and asked if I needed help, she helped me find my right shade and gave me advice on what foundation I needed. Then she went to go grab me one as I waited another girl asked if I needed help. It was nice to have a lot of people trying to help. I think they have improved on customer service because all the other reviews say they were treated badly. I was in no such way! I will return if I need anymore products :) read more

Went in on 5/23/2018 to have our makeup done for my daughters graduation and Christy and Jilly were amazing! We had an appointment for 10am and 11 am and Christy called in Jilly so we could both be done at the same time. That is great customer service. I would definitely recommend this store . Staff is amazing and friendly. And we loved our makeup. Thank you ladies for making my daughters day special!! read more

I had my prom makeup done at the Roseville Mac. Vanessa was so helpful and did an amazing job, I was super happy with my look. Everyone else was super nice and helpful too! read more

For the longest time I have been going to sephora for my makeup, but yesterday I decided to try out Mac instead. As soon as I walked in the door I felt welcomed and comfortable by one of the employees named Marcos. He took out the time to find something I actually really liked and made my experience so much fun. I loved trying on different things that I never had before. If it wasn't for him I probably would've done what I usually do with most stores and just walk in and walk out. But Marcos instantly took interest in me and making me feel beautiful in different types of makeup. He's by far the kindest person I've ever met! Thank you so much Marcos for all your help! Now I'm excited to try out my new makeup! read more

The customer service in this store is horrible. My niece and I popped in recently to buy lipstick and see what new and interesting eye shadows we couldn't live without. There were 4 or 5 clones working the store and they looked through us like we were invisible. They did however offer their service to several bleach blond, silicon enhanced clone wanna be's multiple times each. This is not a place for the "average" gal to go and expect customer service. I bought my lipstick and left and will not go back. read more

First I have to say that every time I walk in I'm greeted by a nice hello, they ask if you need help and if you need some assistance they are great. If I just want to look they let me look no bugging me I like that! But the reason I'm writing this is there was a wonderful gal that not only took her time with me she was exceptional which is why I'm taking the time to write this. Latoya is her name and if you find yourself there and needing some advice or a make over she is your girl! So knowledgable friendly friendly and so talented! I walked out happy and looking forward to using my products she picked out for me!!! Latoya I hope you or your bosses get to see this you made my day!!! read more

Finally writing a review because the ladies at this location are awesome. I don't usually wear makeup so I have no clue what to use, how to apply it and what colors look best on me. I've been to the Sephora store across the walkway twice and have been completely ignored while the employees went immediately to the women/girls entering behind me. And today While shopping in J.C. Penney I figured I'd try the Sephora counter in the store- same results, although I was at least greeted there. Each time I have ended up going to the MAC store and was helped. Yes, sometimes I have to wait but, the ladies greet me as soon as I walk in and have been very helpful and patient. The products may be a little pricey but the quality has been excellent so far. I will never shop anywhere else! read more

I recently visited and got color matched with Jessica. She was patient, helpful and professional. I have walked into Ulta 25 times at least and never once, was asked if I needed help. The staff and MAC manager, Karissa Cosentino, welcomed and greeted every single person who walked into the store. The girls were knowledgeable with all the new products and color pallets and treated me as though I was the only customer in the store. I needed to make an exchange the following day and the manager, Karissa, gave me different product with no hassle or questions asked. The staff and manager here truly deserve a big kudos! I know I will be returning soon... read more

They do not wash there brushes well enough! I got a huge cold sore after they did my make up. I have never had one and neither has my husband! And i didnt. Share drinks with anyone else! So it pisses me off they gave me a type of herpes. read more

Vanessa is amazing and so helpful! She did my make up for a wedding without an apt even though they were all booked with appointments for prom. Highly recommend this store and this artist. read more

This is my first time at this map location I normally go to the one in Arden mall. All ability for super friendly. And asked me if I need help and gave you plenty of things to sample and try on read more

I purchased tinted moisturizer, powder and took in 6 empty containers to get my free eyeshadow. It was fine I felt like the girl talked me into the powder I didn't really want so went back a few days later. I wanted to exchange the powder and eyeshadow and get some makeup remover wipes. The girl that was helping didn't have any training what so ever she kept asking where every item was located. I understand if you're new but it was just odd how she communicated with me then the other employee who seemed to be the supervisor. The supervisor made it seem like she was doing me a favor exchanging my free eye shadow which I hadn't used. Just seems like they don't really care that much about satisfying customers. Luckily the product sells itself because it's awesome! I'll be going to Nordstrom from now on to get customer service and a great product!! read more

I've been very disappointed here with customer service. One occasion, I called to check if a product was in, since they were out of it when I went in. The lady on the phone said yes, so I told her to hold one at the counter and I drove over to pick it up. After I got there, I was told they didn't have it there and everyone there denied ever speaking to me on the phone. Luckily I remembered the woman's name and after telling her that, she finally "remembered" the conversation and promised to give me a call once the product was in. That was a few months ago, still havn't received a phone call. I would rather use the counter at Nordstrom's than go here. read more

Absolutely amazed at the make-up Teresa did today for me! Special day, my best friend is getting married so we had our makeup done. Completely gorgeous makeup, can not thank you enough! Go see Teresa people, you won't regret it! read more

I recently bought several product at this location, but the wrong color eyeliner was sold to me. You don't shop for what you need there, you tell them and they hold it for you behind the counter. The lady grabbed the wrong one and I didn't know until I got home. I tried to return it today, but could not find a receipt. They would not accept it and told me to call an 800 number. It's the only reason I came to the god forsaken mall today. I called the 800 number and was given a 866 number. Are you kidding me? I don't blame the people who work there, it is MAC policy. But, MAC has lost a customer over this. Sephora is right across the way and MACs loss is their gain. read more

I have never had a make up artist ask me to pick out what I wanted instead of offering suggestions! I had my MAC recycling to get my free lipstick and asked the make up artist what she thought would work (I haven't worn MAC lipstick in a while) and she kept saying it was my choice and pointing to all the lipsticks. How is that being a make up artist?! I finally pulled out a lipstick I had been wearing by another company thinking she could match the color, and she didn't even try. (And the store was not busy). I had to do it. If she is new, I can understand, but she didn't say that she was nor did she ask a colleague if they had any idea what the matching color would be. I was so frustrated by the experience. Don't think I will be returning. read more

I came in on 05/24/2018 and bought a couple eyeshadows in the 40% off section that were so beautiful I just had to have them, but they were quite pricey. The lovely girl told me there was a smaller size in the same colors but for much less, so I bought them and went on my merry little way. I took a peak at the label about an hour later to find that they were the same colors as the eyeshadows, but they were cream base and not the same consistency as the eyeshadows I was preciously lusting after. So I went in and asked to return them, and another woman told me with a blank face "Those are final sale." New information to me, clearly uninterested in helping me in any way. I say okay and leave. After a couple hours of thinking and stewing, I came to the conclusion that I was going to go back and explain to them how I had no use for these products and wanted my money back immediately. I walked in ready to unload my rage, but was greeted by a woman (Vanessa) who looked like she had just ascended from the Gods in heaven, she was absolutely stunning. I then explain to her my dilemma and she smiles and says "Let me try" and just like that she had my return processed and my money in hand. She was so sweet and had the calmest disposition. So impressed by her customer service and stupendous empathy. Thank you Vanessa!! read more

I should preface this with this is really more of a review for Gabby the make up artist. I went to the MAC store on the morning of my wedding with complete jitters, I don't usually wear a lot of make up so I was unsure as to how it would turn out. I totally lucked out and had an amazing artist named Gabby. She asked me all about my skin type, what kind of look I was going for, she even asked me about what kind of photography I would be having so she could adjust my make up for flash, etc. she was so helpful asking me questions, i.e. too dark? How much bronzer? Do I darken my eyebrows? Se was so friendly, excited, and wonderful to work with. If you have the chance to book with her I suggest you do so. She was excellent and professional, and my make up turned amazing. Thank Gabby for making me feel so beautiful on such a special day! read more

The Assistant Manager, Pey was SUPERB at facilitating a make-up tutorial for my teenaged daughter and two of her girlfriends. My positive experience began with great customer service when I called to make an appointment. Over the phone and in person, I found Pey and the other cosmeticians to be knowledgeable, helpful, friendly, and organized. Pey worked with each girl to give them a made-up look which was age-appropriate and beautiful. read more

I had the pleasure of being helped by Teresa Johnson in the Galleria mall, I came to her with really bad cystic acne and instead of loading my face with makeup she sent me home with four samples to try out for a week. The volcanic ash, the green cleanser, blemish control and a lotion to control oil. I stuck to her face regimen and I went back a week later and bought the whole set! I have never had so much help and let me tell you my cystic acne is under control and my skin has never felt or looked better!!!! Thank you so much again Teresa! Amazing customer service read more

Wow, I'm surprised there are so manny bad reviews for this store. Granted the place can be busy but if you get up prior to noon it shouldn't be a problem getting help from one of the employees before the rush. *rolls her eyes* I went with my mother to MAC around 10am for the purpose of purchasing false eyelashes, liquid eyeliner and foundation. I am very new at applying "real" makeup and never wore anything more than the average store brand eyeliner. My mother and I walked in and immediately three ladies approached us. We ended up having a very intelligent and helpful woman by name of Minji show us some of the products. She not only sat me down and showed me how to apply liquid eyeliner but also how to put on the false eyelashes. After making our purchases I figured I could go across the way to Sephora to get cheaper extra items but was immediately turned off by how crazily the women did their makeup there and their pattern of showing me only the most expensive items first. I may be new at makeup but I am not naive and can tell when someone is taking advantage of me. My mother and I returned to MAC and yes the place was busy. We caught the eye of Minji again and waited patiently for about 15 minutes. Directly after helping her previous customer she came over and helped us both which is no small feet. She dealt with us with the utmost respect and also took our obvious lack of understanding with makeup. I assured her I would write a review seeing as she transformed my views on makeup forever more. If you have read this Minji thank you for your help and I'm sorry if my mother and I embarrassed you with all our praise. XD read more

I recently had my makeup done for my cousins wedding by Fey Tran. She truly is an artist. She did an amazing job with my makeup, she is a great listener and her customer service skills are superb. I would highly recommend Fey to anyone getting their makeup done for any occasion. I got compliments on my makeup the whole night . read more

My daughter came in for a scheduled appointment to be made-up for Prom. She was looking for a specific make-up style and employee ASHLEY did a great job with listening to my daughter and with her expertise! Saturday Prom days are always hectic at Mac and I found all the employees to be friendly and customer oriented. Thanks, Galleria Mac, for helping my princess have a fun Prom day. read more

I have been going to this location for all of my product and makeup application needs for several years and have always enjoyed the staff. Recently I met artist Ashley J and she has been nothing short of wonderful! She is incredibly fun and knowledgeable. Her makeup application skills are so on point that she has turned me into a forever customer that will be coming back again and again! If you have the chance to have this lovely young lady help you I highly recommend that you jump at it! You will LOVE walking out of that store looking and feeling beautiful all thanks to Ashley :) read more

Some of the people working here are just too hostile. I have a mac pro card, which costs $60 to get, and usually if I show them my receipt for when I paid for it, I have no problem purchasing things. Last time I was in however, the cashier proceeded to start yelling at me as if I'd done something wrong by wanting to buy stuff. The other cashier just stood by and watched and I was extremely uncomfortable because neither of them were doing anything productive. I wound up giving up and paying regular price, but I won't return to this location. On other occasions I've been blatantly ignored when I know exactly what I'm getting. read more

Ask for Katie!!!! She helped me with all my questions, she is very patient and made me look so beautiful, she was so helpful and very knowledgeable and skilled. She is one of the best makeup artists I have encountered. I really recommend people to ask for her, she does a great job and you won't regret it. read more

They do miracles here, correction, face miracles, correction face cover up miracles. Don't be intimated by the fact that compared to the workers here you are a sad amateur, they will help you look civilized and be accepted by the world. read more

I walked in with my daughter and was looking for a specific color...waited a few minutes walked to the other side of the store. No one said anything to me. Then 2 groups of younger girls walked in a good 3-5 minutes after me and the Mac girls were all eager to greet them and help them out. I wonder if it was because I brought my daughter. Normally I use Nordstrom's to get my Mac and you can bet I went to that one. They were amazing! I won't use the store in the mall, I will head to Nordstorms. read more

So I went to the store today to grab some things and what I think was the store manager she had burgundy hair and she was so over the top and clingy... I shop at Mac all the time and today made me feel like I couldn't breathe in the store I spent a lot less then I would have read more

I shop at this location very frequently. The staff is always very helpful so I can find the right products. They are very friendly and kind and every time I am there I have a great experience. The management is great. This is the only MAC store that I shop at even though it's out of my way. They always provide excellent service! Love this store and the workers! read more

I came here June 17 around noon for my wedding day makeup with my mom and maid of honor. We were all nervous and so blown away by the makeup that every woman did on us. My mom worked with Nina and has never felt better in her life! People kept commenting how she looks 20 years younger it looked so amazing. All of our makeup photographed beautifully. I wish I remembered the other women's names, but as the bride, she spent extra time to make sure I looked lovely. I just have to thank the makeup artists at the store again for their beautiful work and friendly and kind demeanor. read more

I wish I could like this place, I hear such good things about MAC. I walked in on a Sunday, not too busy. I was not looking my best due to me coming from out of town from the country. I really missed civilization so I decided to drop into MAC and I was ready to drop some money too. Oh man, I had to approach someone for help and I regret stepping into that store. She looked at me like I was a disgusting piece of lint, fakest smile I ever seen. I wanted her to play with a little eye shadow on me, she threw some eye shadow on there and called it a look. Ok. Please. It was basically invisible on my eyelids. She didn't tell me the eye shadow colors she used, and I was left to fend for myself. Well. That felt like a slap in the face. I walked out and straight into the arms of Sephora across from MAC. I got help right away, i was not judged for my bad look and they got my service. I MIGHT come back and see if any kind souls are left in MAC. So sad. If you don't like your job, please quit. read more

Wish I could give no stars. I went in to get a new blush and when I walked in there were plenty of sales associates but not one even said hello or offered to help me. I waited checking out the samples for 15 minutes while all the young sales associates completely ignored me. They went right over to offer help to the younger customers who came in after me, but not once did any of them offer to help me or even spoke a word to me. Excuse me for being 59, with wrinkles and not as thin as I was in my twenties. I guess to buy MAC cosmetics in this store you have to be under 30 or you don't matter. Will find another place to buy my cosmetics. read more

I came here because I needed a color match done for some face powder. Walked in the store and they were not very busy. I browsed their selection loving all the make up on display while waiting for someone to help me. After 5 minuets one of the girls said hello in the coldest of manners. She asked only because she had to and I told her I needed a color match. She looked annoyed that she had to help me and informed me it would be a few minuets as they were short staffed and that in a few minuets they would only have one employee, so really just a lot of complaining. I told her I would wait. After about five minuets of waiting and watching her mess around and joke with her coworker and not exactly "working" I left. They ignored me while I needed help. Absolutely so offended by them. I walked over to Nordstroms and got help from the Mac in there. These girls need a crash course in customer service. I was prepared to spend a lot of money there but Nordstroms got my money instead. Give your self a favor and skip this store. The girls are awful. read more

bad attitudes and a filthy un organized store. i had mad cash to spend in here, but instead of them helping me pick out stuff... they ignored me like a diease... i asked one of the ladies to help me find my foundation shade, when she said ''im with someone can you wait?'' me being patient i waited for about 20 minutes sitting down on one of those make over chairs. i waited and waited and just walked out.... no one offered to help me in here so i took my business else where. their loss. do not go here if you are wanting to get your make up done or wanting to get any type of info out of them, they will go and help others who just swatch lipsticks on their hands. their loss... the one in arden mall is even worst too. read more