Very helpful people working at the return desk. Rude employees everywhere else- especially the Finish Line dept. When a customer enters your department and approaches the register, it would be nice if you could put down your phone and acknowledge them. Store could also use a deep clean and better merchandising. Lots of racks crammed with so much merchandise making it difficult to shop. Walmart is better organized. read more

I still love this place to shop. It's small than other Macy locations, but it's convenient. I had to exchange an item today and Jose took care of me. He was calm and pleasant. I appreciate that. read more

TOE. NAIL. IN. THE. DRESSING. ROOM. The dressing rooms need a good deep cleaning. So does the whole store. Just trying to find a hoco dress read more

Macy's - Toe nail - Department Stores Near Me - San Diego, California

You'll find everything here and the service is superb specially Josephine, the lady stylist. she knows her trade and will recommend what is best for you. The others are good as well. My complaint is that the store is hot, hot, hot. Winter in san Diego is perfect wearing sweaters and jackets but you'll regret going inside the store. I hope the management will look into this. Overall pricing is good! read more

I got a Burberry Elixir and Paco Rabanne 1 Million at the fragrance department of this Macy's, the customer service that I received from Cindy was a 10/10. She was very nice, took her time explaining everything about the fragrances that I was interested in, and answering all my questions. Never felt rushed and she's definitely the epitome of amazing customer service. It was an overall great experience shopping here. read more

Today my hubby and I went into Macy's Fashion Valley to look for some dress pants and shirts for him. He hates shopping, and I, though a master at shopping for my own fashion needs, am not so good with respect to men's clothing. The men's personal Stylist at Macy's Fashion Valley, Maurice Norris, helped us today, though, making the whole process quick and easy! He knows the styles and brands which will work on different body types. He is extremely pleasant and knows the store like the back of his hand! Within a short period of time, Maurice had his fully set up with new dress pants and a couple of dress shirts, which fit Dan to a "T". We have used Maurice in the past, too, and he has always done a fabulous job outfitting the men in my family. I hope he never retires!! read more

I stopped by the makeup section at Macy's just to look around today. I don't usually wear makeup, but I thought maybe I might try a couple things. I asked Xochil for help and she was amazing! Super friendly, knowledgable, warm and nonjudgmental. She helped me choose some colors for powder and blush and showed me a good eye cream. Thank you, Xochil! :) read more

needed a suit for best buddy hals wedding. guessed some sizes. Maurice caught me at check out and I had it all wrong. he totally hooked me up. made my experience 5 stars. literally the best read more

I managed to get the name of the very rude older lady in the shoe department, Maria. She was extremely rude and mean to me and other customers. This is not okay read more

I do, but not much of a selection in fine jewelry. Service was good, clerk found a piece that was good enough.

I needed help returning some items today and I was very happy with the customer service I received from a sweet lady named Farnaz!

I'm writing this review, hoping Jacquelyn from the Coach store at Macy's gets the credit and recognition she deserves. She was so friendly, kind , but most importantly was extremely helpful. I highly recommend asking for her help and if I were the management, this girl deserves some recognition. read more

Service and selection always excellent. We need a Macy's in Prescott, AZ Dillards is here but seems to cater to an older demographic

The cashier in the women's swim department found my mom's phone and tried to keep it. When I arrived 15 minutes later to retrieve the phone, she denied being in possession of it. I called the phone and heard it ringing, and the lady continued to deny having a phone or hearing the phone as it was ringing. Long story short, I got my phone back and called mall security. The Macy's manager didn't care. read more

I like ordering items home as I work home. During the pandemic, I had good experiences with Macy's. However, I found out that Macys and its credit card service are going rogue. I want to share my recent hassle with Macys. I ordered makeup items and found one of two items was already broken; the other one, Lancôme foundation, did not work. I guess I like Lancôme skincare's and never had problems. This was my first return to Macys. If you plan to order from Macys, think twice and don't order anything you are not sure to keep. I return in July and the credit card never reflect my return. So, I don't have items yet credit keeps pushing me to pay minimum out of the entire order. I am thinking Macys is doing on purpose. I normally don't return items and find this bad customer service recently. Hope this helps. Thanks. read more

I went in to take advantage of Labor Day Savings. I was shocked and appalled at the poor customer service at what used to be a very high end retail store. The sales staff had no knowlage of any of the brands they sold, were not interested in selling any of the merchandise and were very poorly dressed. I was embarassed for them. I worked at Robinsons in Horton plaza in the '8os and they would have made people change before going onto the floor if they had shown up dressed like that. I asked for a manager and was told "We don't have one" Wallmart has more helpfull employees and if there is indeed a manager of this store I think they are failing at thier job quite badly. read more

Ordered a bracelet to be delivered to my daughter was supposed to get there on December 7 didn't arrive call them they said December 30 called them today they say it's not available- worst customer service I will never order from this company again read more

Melanie at Women's shoe department is very unprofessional. My-Linh was helping me and because there was a 30% off ticketed price on the shoe I asked her if I get the 30% off on top of it if use my Macy's card and Melanie came in like she was going to attack me all mad saying "you can't get 60% off you know you only get 30% off". I didn't ask for 60% off lol. She was very rude in front of other customers and she's not even the one who was helping me. She obviously doesn't know about good customer service. Very bad employee for Macy's. My-Linh who was checking me out was very nice and helpful. read more

Macy's - Department Stores Near Me - San Diego, California

We went to Macys to find a suit for my husband. While looking around in the mens department, we met Tony who works as a personal stylist there. He was absolutely amazing. He walked us through different options and made sure everything fit perfectly. I highly recommend him. read more

We had a great experience trying & finding a gown for my mother for my wedding day! The store had a big selection of formal gowns/event gowns. The section was organized. I just wish the fitting room by the women's gown section was nicer with a bigger doorway for people walking in & out. But the sweet attendant in the fitting room was awesome. She gave my mom tips on how to hold the dress & walk, so we had a nice experience with her. I wish I got her name, but she was on the shorter-side, African American, and i believe had glasses. She was the best! read more

I went in to replace several pairs of pants and had a great experience with Maurice, the Macys Personal Stylist in the Men's Suits department. He totally listened to what I wanted, worked through size and color options, and made me feel confident that I left with exactly the right clothes for me. Professional, very knowledgeable, and no upselling! I'm NOT a shopper, and usually get overwhelmed and discouraged with the process. Working with Maurice made the experience really easy and enjoyable. read more

Oh Macy's... what is it going to take for you to care about your brand and show up with some sort of decent customer experience? Let me start by saying the experience at this particular Macy's is similar to the experience at many Macy's across the company - so maybe that IS their brand...disorganized, cluttered stores with employees that typically don't act like they really care to be there. Ugh! I really expected this location to be different considering the high-end stores that it is surrounded by, but NOOOOOOOOOOO! What was I thinking? Still cluttered... still disorganized... clothes all over everything... dressing rooms that haven't been cleaned out in who knows how long and employees that really couldn't care less about you or your business. read more

Macy's - Department Stores Near Me - San Diego, California

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It's only fair I write an update as I had really good service yesterday. Once again I ventured into the shoe department of Macy's since they had a great sale. I was immediately greeted by one of the customer service rep. He took my name and the request for several pairs of shoes. He was back rather quickly which surprised me compared to prior visits. He was quick, efficient and always able to assist. This particular Macy's did not have the size I wanted. However my customer service person was willing to order the shoes for me on line and have them delivered to the shoe. I opted to have him give me a print out of all the locations that had the shoes in my size. In the end I decided to place an order on line of which I received the days special 25% friends and family discount in addition to using my Plenti points. Lastly, there were online specials for jewelry which I could not resist. It was an exceptional Macy's visit. read more

Macy's - MK wedge - Department Stores Near Me - San Diego, California

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Macy's.. an oldie and a goodie when it comes to department stores! In Fashion Valley Mall there is a bridge that connects the parking garage to Macy's which is convenient when parked across the way. On my recent trip I was helped by *Carl* who was friendly and gave me good service. He was smiley and efficient on my return item which was nice with no hassle at all and a simple process! I would definitely recommend Macy's for everything and anything in between as they have something just about for everyone along with perks of their Macy's card which offers coupons and offers all the time. GREAT customer service and shopping selection here!~ :) read more

I bought four tops online from Macy's (multiple orders) one was lost in shipping. Two arrived with deodorant marks and holes in the material, and one I kept. Horrible quality control. I will never order from Macy's website. It's a huge gamble . read more

Hey, life is all about the little things, right? And to me, that means handbags, shoes & jewelry. Ah yes, the pleasure of buying a pair of sparkly new earrings, studded ankle booties, or that saffiano leather satchel you've been eyeing for awhile. But wait, there's more! You're at Macy's. So you know what that means, right? S-A-L-E. With Black Friday & Cyber Monday already passed, Macy's has STILL got us gals covered (thank u, Macy's, muah! muah!). Add'l 25% off everythannng going on now till Sunday. WOOT WOOT! What this means for you: I'm not sure, but here's what it meant for me: that gorgeous classic satchel I've been lusting after is not only on sale, but I get an additional 25% off. WHAT. MK Hamilton E/W, come to mama. Ok, great, I'll just order it onlin--SOLD OUT??? nooOOoOOooOoooo. Not available?! No. How can that be? It was just there a few hours ago. I swear. Oh, FIND IN STORE--(click)--this is when I start to panic. I call my local Macy's. None. Next closest. None. I panic more. I call this Macy's. I speak to a darling sales associate named Ashley. Instead of having to explain the product I'm looking for in detail, as I had to do with the other locations, even with the Web ID, she gets it. "Oh, yes, the satchel in Malachite, right? With the gold hardware?" Finally! Someone who speaks my language! Alleluia! I am saved. "We have one left. Would you like me to hold it for you? I can hold it until tomorrow." Cue the choir of angels! JOOOOOYYYYY TO THE WOOORLLLLDDD, la la la la... I snap out of my daydream, and I say, "Thank you, see you soon!" I rush over, sprint to the register, and pick it up with no problems, AND I found the matching wallet wristlet. SCORE. Also on double sale. I love you, Macy's. You're so dependable. You're always there when I need you. Purses are like friends. You can never have too many. Ashley was knowledgeable about the line of products in her department, friendly, and professional. Good job, Fashion Valley Macy's. And Merry (early) Christmas to me! read more

I had a third party gift card that was very confusing, at least it confused me. I was in the men's clothing department. There were three people helping me. They were extremely patient, friendly and helpful. More patient than I was. I'm sorry that I did not get their names. They eventually led me through activating the gift card and using it to purchase a pair of jeans. If it helps them receive credit for their effort, the receipt had these numbers: 11351770 0044 6:16 P.M. 2/18/2024 read more

I am leaving this review to highlight an Employee who really went above and beyond the call of duty! Maurice in the men's department was AMAZING. Helped my boyfriend and I pick out a suit for a few weddings we have coming up. He pointed out that we had accidentally mix matched a suit and helped us find the right match. He also fit/measured my bf, recommended a tailor, found us a complimentary shirt and tie! We will be going back specifically to get more shirt and tie recommendations from Maurice. I just looked through the comments and it seems he has been helping people since 2012. Give this gentleman a raise! :D read more

So I'm waiting in line to pay and a lady comes from the shoe department and ignores for people that are in line and places a person with a parachute is right in the very front of the line. I ask the cashier what's going on, we are all in line... and the lady paying says, " it's not my fault the lady who was helping me in the shoe department brought me all the way up here" She's right! What is up with the customer service? Should I just go back to Amazon and on-line shopping at Bloomingdales? read more

This Macy's is large and conveniently located in the center of Fashion Valley. Unfortunately, customer service is really wanting at this location. You'll spend years waiting to be attended (jewelry/beauty counters) and upon doing so, the employees are rude! This is the first Macy's where I have felt compelled to adversely review customer service. I understand being extremely busy due to a high volume of customers, but that does not justify laziness and a bitter attitude! If you can, you're much better off at the Grossmont location! Those employees are a delight! read more

I love Clinique products. However today was exceptional. I was helped by a very personable lady behind the Clinque counter name Alyaa. She took the time and effort to explain her products. She never lost patience when I asked her to repeat. I'm usually skeptical when the deal sounds too good to be true. I typically ask for clarifications or give out more questions than people care for. I only needed to get their facial foundation. I was surprised that I would be getting a great deal on the price of that foundation, compared to Sephora or ULTA. Yippee. Additionally, there is currently a promotion for 2 gift sets (valued over $200) for only $42. I love value and I always appreciate when I'm informed. I cannot wait until I share this news with my friends. Thank you Alyaa!!. read more

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Just went to the mens suit section at this Macy's and Maurice was AMAZING! He truly took his time to help my husband find a perfect fit for his suit. He made our experience awesome and we will definitely be back. read more

Worst overseas customer service ever! I ordered items on a wedding registry. One of the items, pyrex dishes, was delivered broken. The shipper sent it back. Macy's made me buy another set and said they would refund me for the broken set after having sent a new set and a gift card to the wedding party recipient! So embarrassing and such a hassle for the recipient and for me. I spent another 2 hours, not even kidding, trying to get a refund. Unbelievable! Was refused a refund saying it was over 30 days! wtf??? Then after further yelling on my part, yep I am over it! They finally said they would issue a refund to my card and cancel the gift card. They actually asked me for the gift card number! Seriously?? I am not asking the bride and groom to give me the gift card number. So ignorant on Macy's part. I will NEVER shop there online again. EVER!!! Really not even banking on ever seeing a refund. I will likely have to go into the store in order to try to get a refund. Super unnecessary waste of my time and everyone elses. You suck, Macy's. read more

Love that all the staff and store standards were covid approved & SAFE with hand sanitizer, masks, a spaced out line and limited customers inside at a time! I was coming back to make an exchange a couple items that were gifted to me and I had the pleasure of being helped by Alyssa. She had great product knowledge and helped assist me in making the appropriate size changes with the few pants! Overall she was very sweet, showed me all my color options and make my experience very enjoyable at lulu! Many people would have gotten me the size up and called it a day and instead she told me the ins and outs of the product materials to ensure I only went up on the materials needed! -@neeks93 on insta Hope I can be a store ambassador one day read more

I came in like 2 weeks ago to buy a ring, the lady by the name Nancy H helped me out. At first she was super nice and friendly! I had to get my ring resize so she said I should buy the 3 years warranty just to incase if I need to resize it again or cleaning.. blah blah! So I bought it then I asked her "how long does it take to resize it?" She said "2 WEEKS! We will call you or text you." My husband said "oh 2 weeks is fast!" Then 2 weeks came I called her and asked if my ring came in cause I didn't get a call or text. She said "ooh no honey it's 4 weeks it just got send out on the 30th of October." I was like "ha? I bought the ring on 26th and it just got send out on the 30th and you said 2 weeks not 4!" She said "I will never tell you it's 2 weeks." Lies!!!!!!! I wanted to go off on her but no! I called her manager and told her all about it and she was so nice to rush it for me. 2 days later I got a called from Macy's that my ring is ready for pick up. When I came in to picked up my ring, I saw NANCY standing there. Didn't say one word to her just got my ring then left! DON'T GET HELP BY NANCY H! read more

I had the best experience this morning going into Macy's. I was looking for a new mattress and Chris waited on me.. Exceptional service he gave me all the information that I needed so I purchased a mattress. Then I met Ward in the linen department another exceptional employee. Ward was extremely helpful polite and very knowledgeable. read more

Rudy at Macy's women's shoes help me find the impossible missing left shoe to this gorgeous Steve Madden gem on the clearance rack! Thank you Rudy for going above and beyond and brightening my day! read more

Macy's - Found this gorgeous Steve Madden gem on the clearance rack with Rudy's help! - Department Stores Near Me - San Diego, California

I really like the variety of clothes! and the prices are great! I am really happy to be a customer here, and it is very close to my house!

This location has the most foul, rude employees I've ever had to deal with in my adult life. From being stalked near any entrance by someone 'asking if I need help' repeatedly to straight up refusal to check me out when an item I had didn't have the correct tag, I've never felt so violated by a store. I shouldn't have to come in wearing high fashion to be respected anywhere, especially at a dying mall. read more

You can always find some great deals in store! I don't always shop at Macy's for their full priced items even though they do offer a large selection of clothing brands, furniture, and home good items. I do however always make sure to check out their sale/last act items in the hopes of picking up a great deal on things I do know I need. I've walked out with amazing items that originally sold for a hefty price and only cost me a couple of dollars!! Insane! The building and decor of the store seems a little old, but it's definitely worth stepping inside just to take a look around. Tons of makeup and jewelry options at this particular location too! Everyone is always friendly and more than happy to help assist. read more