I had an appointment where they suggested the time and they didn't show up. I had to call in for them to tell me they couldn't make it. It's not easy arranging to be home during work hours so this was inconvenient and unprofessional. read more

This review is long overdue. We had called magic plumbing two previous times and though they were really expensive, they got the job done (even though they had to apparently replace an entire toilet once because they couldn't reach a certain spot, even though the toilet was fairly new and working well) We had to call them a third time for a leaky toilet in a different bathroom and all they had to do was replace a fill valve. We checked the cost of the exact fill valve they had on the invoice online and it was $18.99. The line item they had on their invoice for the same item was $439!!! Even including the labour cost, that is an insane margin!! On top of the $439, they included another line item for a 'general plumbing inspection of visible fixtures' which was an additional $225!!! This was just 'part of the process', not something we had explicitly asked them to do. Our entire bill came up to be a whopping $650+ to replace a part that cost $18.99 online. Do yourself a favour and check the cost of the items on a magic plumbing invoice to compare before paying it. Or best yet, avoid them altogether if you want to save your money. *Edit* the part that was replaced is now leaking again in less than a year. So not only is the price more than 35X the cost of the part, the quality of the work is not upto par and will need to be redone within the year! read more

I have had several plumbing issues and I contacted Magic Plumbing. They are indeed live true to their name. Everyone I encountered with was "magic"ally helpful and professional. Team that answers the phone and coordinates appointments are the sweetest. We had Ryan as our technician and he was beyond helpful, he walked me through everything and explained in detail. His professional demeanor combined with his care and passion for what he does truly reflected on his work. I highly recommend Magic Plumbing, they are dedicated to their customers and they do an amazing job with very reasonable pricing structure. Thank you Magic Plumbing and Thank You RYAN!!! read more

No-show for an appointment. Gave a two-hour window, but never showed or called to reschedule.

I've used Magic Plumbing twice, thank goodness, for my Potrero Hill condo rental. First time they easily corrected a contractor's prior incompetent bath installation. The second time was even a better response and service from Magic. The contractor's improper drain linkage failed and had to be replaced. Magic tried many solutions and eventually advised a solution that saved me from possibly tearing out the wall and saved me considerable amount of money. Kudos to *Ryan* and the team that communicated with me daily. read more

Jeff came out on short notice since he was in the area. Our PGE technician did not know how our old gravity furnace works so he told us to have someone qualified to take a look. Jeff helped us and provided an estimate for a replacement heater as well. Pablo helped set up the appointment. read more

Dennis Perez from Magic Plumbing Heating & Cooling came out for a furnace inspection and was able to quickly and efficiently identify the issue. He quickly repaired the furnace and provided additional safety information regarding annual maintenance and carbon monoxide detectors. I'll definitely contact Magic Plumbing Heating & Cooling for future furnace maintenance and repairs. read more

They've pulled the same water heater scam as reported by Jemima H.'s review on 10/22/19! What should have been a $300 (generous!) thermocouple and/or gas controller repair in a 6 YEAR-OLD water heater cost $2100 to REPLACE the water heater. There was confusion about the cost (I thought it was $1200, already too expensive), but approved the job only because we needed hot water after two days without and a weekend was approaching. Otherwise, I would have gotten a second option FOR A $1200 JOB. No options for less expensive hardware were offered. I was never told it would actually be $2100 until the job was done. I specifically asked the technician who inspected the unit why the thermocouple couldn't be replaced because the pilot would not stay lit. He said the water heater was "too old" to fix. NONSENSE! I was ripped-off and taken advantage of. If I could give 0 stars, or -1, I would. Can't wait to read their excuse, if they give one. read more

I had a problem with an admittedly old furnace that wasn't operating correctly. Turns out there was just a fan limit switch that needed a little TLC. I hoped Magic Pluming could just swap out the part for reliability. Instead, the guy that came out took carbon monoxide (CO) readings as part of his inspection (fantastic!). But, he didn't take a flue reading, and rather took a reading a reading not ambient, not ON the vent, but IN the duct (not normal, but ok, sure). This was right when the heater turned on (before reaching normal operating efficiency). Anyway, the result was higher than modern furnaces, but not anywhere near a scary one from our perspective. But he proclaims "I need to shut you down now" like it's a big emergency, and refuses to touch it, saying we need to replace it immediately. No mention of taking readings at the flue. No mention of adjusting the fuel/air ratio. No mention of how far off we are from ambient urban CO levels (not far!). No talk about options at all. Just a fear-induced sales pitch to drop several thousand dollars immediately. We declined. Oh, and in "shutting us down," he broke and jammed the ball lock valve that supplies gas to the furnace. I used the valve about 5 times the day prior. It worked flawlessly before Magic Plumbing broke it. Now I have to replace that. Awesome. read more

The tech named Alberto Algeria was fast, polite and experienced. He took pride in his work. After I called, he was there in just a few minutes. Please use this company and ask for him. read more

Highly recommend. Carl and the folks at the office are super responsive and get things done. One of the most reliable plumbing companies in the city. read more

Two cancellations at last minute... still no ETA - really unprofessional service They tell you Thursday afternoon and they call to cancel at 12.30 pm. I arranged for Saturday morning. Saturday, 9.30 am, they don't even have a schedule yet. Then they say 11 am, max 1 pm. They call 12.45 pm to say there's no parking, so they drove off, without even a ring. I go outside and there are 3 spots open... They tell me to wait an hour. After an hour and a half, they still don't have an ETA. read more

They took advantage of my representative, Ms. Renee Darner of Maven Commercial. Magic Plumbing was called because of a leak. I'm assuming that the old toilet was not the cause of the leak because the plumber found that the flange was loose. I was billed $ 725 for a standard 2 pc elongated toilet without spec as to brand, model #, or 1.1 gal etc.; the replacement for an angle stop was $ 254. Plumbing installation was $1800 for a change out, cutting out a piece of 4" cast iron and replacing the piece up through the floor with a new flange and wax ring. read more

Magic Plumbing - This is the invoice they gave me. - Plumbing Near Me - San Francisco, California

Excellent service and very professional! I made an appointment to have Magic Plumbing come out and give me an estimate on what I thought was a plumbing problem. The receptionist was very informative about their process. Carl called me to make the appointment but later had to change the time. Then Alberto came and did a thorough investigation of my problem. He noticed water was leaking through the wood to the basement. The pipes were not leaking. He saved me from an unnecessary plumbing job that another company was going to charge me to do. The whole estimate was free. Amazing service! read more

I had a good experience with Magic Plumbing at my Cow Hollow building in SF today. I needed help with a leaking water heater (on a Sunday)! I called Magic around noon and secured a technician visit between 3-5pm. Fortunately they arrived around 1:00 and did a full water heater replacement. Dino was the tech and he was friendly, calm and efficient. Call Magic Plumbing. They helped me in a pinch. read more

Happened again One of the ducts fell off again. Waiting for a call back from dispatch. Asking for Paul to stop by and check out work. He can't be happy with this. read more

The only thing magic about Magic about Magic Plumbing is how quickly the plumber vanished. Said he was going to write and estimate in his truck and instead performed a disappearing trick. read more

Their website is inaccurate. They don't service steam boilers. Person on the phone was nice.

Fast, reliable, and afforadble service. When you need plumbing help, it comes at a time when it's needed ASAP. I've had the fastest turn around with several last minute calls to this team of skilled plumbers. Highly recommend! read more

Noticed my ceiling was become discolored and wet, also had some green spots suspicous for mold. I suspected a leak from my upstairs bathroom. I contacted magic plumbing to send a technician to locate and fix the leak. Spoke to Carl who was very friendly and responive, he even accommodated my schedule by sending someone during the hours that were ideal to my schedule. Joey arrived and immediately got to work. He quickly diagnosed the issue in less than 15 minutes. He was able to fix the leak which was related to my upstairs bathroom in less than 20 minutes. Joey was polite, honest, efficient, and helpful. He could have upcharged me for another reason but he was honest and did the right thing. Ill reach out to magic plumbing again for future plumbing needs. read more

I had Paul do a job for me back in the mid-80s when he was first starting out... He did a great job then so I called him again for a major mainline replacement of our four unit building. He quoted a fair price and did the work promptly, on time, very neatly, and even though Underground utilities required them to route the main line differently, they did not change the original bid. Highly recommend . read more

We hired Magic Plumbing to clean our our HVAC vents. They charged us $1,787., which we paid when they finished. Later that day we went upstairs and discovered they they had left a piece of blue plastic covering a vent near the top of a very tall wall. The next day I called the company and asked them to send someone to remove the plastic so we could use our air conditioning. I was transferred around to 4-5 people all of whom said they could not send anyone out anytime soon. I spoke to one employee who was very rude and obnoxious. I spent 45 minutes trying to get them to send someone, pointing out it would take them 5 minutes to remove the plastic. I repeatedly asked to speak to a manager and was told he was not available and was not given a time or day when he would call. Only when I said I was going to leave a BBB review. was I called back by a manager, who was able to send someone over that day. I will never hire this company again. Once they had our money the office staff wouldn't give us the time of day to fix a problem that their worker caused. We didn't have a problem with the worker--everyone makes mistakes. It is their office peoples' response that was awful to deal with. read more

Be very careful!! Water heater went out Friday, setup a Saturday 9:30 AM to replace water heater. Also told them furnace would probably need to be replaced after. Sat morning they called to confirm appointment and I sent pictures of my water heater. Eventually around 2 pm the repair man showed up. He looked at it and said he needed help to install and would not be able to do it (not sure why they send one man for a large water heater). He told me they would call me shortly to give a cost estimate and when they can install. I received no call or text from the company the rest of the day, or the whole next day. On Monday I received a text saying they would like to come out and look at the furnace to give me and estimate. I said what about the water heater? They said they would give me an estimate on both. I reminded them they guy was already here and took a bunch of pictures. They again said they would send a "Furnace" estimator out and do both (hard upsell) I told them like I stated initially, I wanted hot water (furnace replaced) before I worry about the furnace. At that point they told me I should probably find another company to do the work. I was completely shocked. Bottom line, arrived late, looked at the job, unable to do the work, left me hanging for almost two days, then refused to give me an estimate on the water heater without coming out again and giving me an estimate on my furnace. Be very careful dealing with this company. read more

Nice plumber but overall a very disappointing experience. A little over $400 for 20 minutes of work. And despite showing exactly what I was doing, when the quote was provided it was done at a very high level, and the plumber made no mention of the fact that he was going to do only a portion of the work. He showed me the "finished" work and when I asked if he was going to finish the setup he said "yes, you can do that now that I'm done." Ultimately I was left to finish the job, which was disappointing because the plumber could have easily done the work in the 1 hour I paid for, and instead was happy to leave with extra time paid for but not used for my appointment. read more

Contacted these guys to come out a look at my water tank for a repair after PG&E advised me to replace the spark ignitor (~$180 fir this part). Before they even touched it, they insisted I would need a new water heater ($2,200) and said they didnt 'like to' repair old water heaters because it wasn't worth it! I should have known when they refused to give me an $ estimation of this repair part +installation over the phone... Very disappointed. read more

Joke of a service. Schedule a visit but refuse to commit any timing till the morning of. And then call you once you took a day off that they are not coming. Either they have absolutely no grasp of their operations or they dont give c--- about respecting people. read more

I was able to resolve this issue with Magic Plumbing to my satisfaction. They ended up doing the right thing, and I received a credit, so I am updating my review. read more

Our shower room/bathtub clogged up last night so we called Magic Plumbing in the morning. Their response was immediate and they arranged to come that evening. Alberto was exactly on-time, and he was extremely friendly, thorough, and knowledgeable. He took care of our problem straight-away and even advised us on how to prevent future problems with our drains going forward. Excellent service all the way. We'll use Magic Plumbing again without hesitation next time if the needs arises. read more

I used their service once, and now they're flooding my mailbox with their junkmail. A few months ago, I called them and asked them to stop. They promised that they would. They lied, their spam still keeps flooding my mailbox. Unacceptable. Stay away from them. read more

Women be aware. I did not feel safe with this person in my place. He was unprofessional. I almost got my weapon out to get him out of my place. This place needs to train their male employees on how to treat women. Tell your employees that it is not acceptable to touch your clients. Never again. I should have reported him to the police. read more

I had a leaky shower head, so had to replace Delta cartridge. Tech came in and assessed situation, followed up with a quote for $770, including new trim at $550 and cartridge at $220). I called office and since I do not need new trim, i instructed them to order cartridge that I knew was about $75 from Delta, but figured with labor - that would be fine. A month later part arrived. Tech informed me that original quote was at 50% off since was quoted with new trim at full price (nowhere indicated on the quote)., so was going to charge $550. Silly me asked to also replace garden hose bib, a $10 item, was charged $189, so miraculously we still came to the "magic" number of $735. I will never use again and would warn others against using these rip-off artists. P.S. Contrary to what owner suggests happened in his comments - the charge of $735 still sits on my credit card. There was no offer to adjust bill - neither by the tech (well, he did adjust from $220 to $550 for previously quoted work) nor by the head office afterwards - and they know how to find me if they would like to offer a partial credit. And additional work ($10 hose bib for which I paid $189) was on top of $550, so can't account for increase. As I mentioned before: hardly $100 in parts and over $600 in labor for a 40 minute appointment for very simple work. P.P.S. And to tell you about the quality of the work: the garden hose for which source bib was replaced spews water everywhere because tech could not even bother to replace a 5 cent rubber seal that goes between the bib and the hose (which I now need to find time to locate at a hardware store and replace myself). Nor did he re-seal calking around the shower regulator, something that I too will have to do on my own. read more

I highly recommend Magic Plumbing. James did a wonderful job with my problem. He took care of it and was a pleasure to work with! read more

I have a rental unit that had a clogged drain and also needed some corroded pipes under the sink replaced. Magic Plumbing was able to schedule a plumber the same day. Alberto arrived on time wrote up an estimate and completed the work. I would call them again for any plumbing work. read more

Magic Plumbing - Plumbing Near Me - San Francisco, California

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My first experience was terrible. I was scheduled for 3-5 PM time. I received an email confirmation. I waited from 2PM to 7:50 PM (and several telephone calls to the company central) to find that my telephone number was not written down correctly. The technician tried to contact me after 7PM. I wonder: how? I was told, after my last call at 7:50 PM, that the number was wrong and he rescheduled for tomorrow. I asked: rescheduled with whom? Tomorrow I am not available. I will wait for Monday. I am sure, the experience would not be satisfactory. read more

Their quote came in much higher than any other plumbing company for a trenchless sewer lateral replacement. Seemed honest but not really interested in doing the job. I think of this as 'the yelp effect'. Sometimes when companies have lots of yelp reviews, they become more expensive than everyone else. read more

$427 for 1 hour of work to replace sink u-trap pipe!! Communication was great with app to track location of the plumber instead of waiting and wondering where they are. I'm happy with the work was done. The $427 bill is outrageous for 1 hour of work and less than $10 in parts (new u trap pipe). My friend helped me out by meeting the plumber, otherwise there's no way I would have agreed to paying that much!! read more

Had them come out to look at delayed ignition on my 1 year old water heater and the guy who came out clearly didn't know how to fix it but wouldn't admit it so he said I would need a new water heater and said that he would charge $800 for him to install (NOT including the price of the water heater). That's ridiculous because it's more than what the water heater costs. I told them that I had talked to the manufacturer and they offered instructions on how to fix it, but they refused to look at the field instructions and the tech outright refused to talk to the manufacturer because he "didn't want to waste his time" and said I need a new water heater. Well - called another plumber who was willing to work with me and the manufacturer and it was fixed in 20 mins. Thanks for nothing Magic Plumbing. read more

5 STARS fro the AFTER SERVICE help! We had some work done 2 years ago and they were great! Courteous, prompt, and offered options in terms of budget and time. The positing is for yesterday when I asked for a copy of the invoice for a disclosure package it was given promptly and without issue. Really classy ;-) read more

Magic Plumbing is thorough, came and assessed the damage done by a leaky water heater and came up with an i tervention to prevent catastrophic damage from future leaks. Pricing was competitive. Dino was a seasoned plumber and extremely helpful and cordial, a true professional. read more

Did a great job replacing my water heater , recommend this company in an emergency yes yea