I got the steam clean $90 special through Amazon Local. However, after they got here I wanted a deeper clean. They gave me a great deal since they weren't cleaning whole rooms, only sections. They were in and out in an hour. The carpets smell clean and look great. The guys were polite, courteous and efficient. I will use them again! read more

Last minute appointment. Great service. Good Price and very nice workers. Even cleaned up after themselves which most contractors don't do. Highly Recommend. read more

I bought a $45 voucher from living social because I wanted my carpet cleaned before I move out of my apartment. I got the surprise of my life when they said that the voucher was not enough to get it really clean looking. I had to pay an extra $100 for it to be shampooed. Even with all that, my carpet still looked horrible! My heart really sank. The carpet was still so dirty and the guy said that if he tried to clean it more, he's gonna be there all day. What a rip off! I wish I just left the carpet that way and let the apartment deal with it. I strongly DO NOT recommend these cheaters. Never buy a voucher and DO NOT hire these guys. Their services are not worth your hard-earned money. read more

I bought a coupon on Living Social and paid $80 to have 2000 sq ft cleaned. I called the next to make the appointment. He said I think Mountain House may be too far but let me check. He called me back and said we can do it. He asked if I had already bought the voucher and I said "yes". We scheduled the appointment window for 12pm - 3pm. They showed up at 10am, fortunately I was home. They came in and I showed them around. We had spent hours the night before moving everything off the carpet so they could just clean it. They upsold me some special process that I was going to pay extra for and then when I told them I had the voucher everything changed. All of a sudden it was too far for them to drive, they were here. I was supposed to pay them directly, they knew I had the voucher when I made the appointment. When I told them that they started packing up their stuff and told me that they weren't going to make any money so they weren't going to do it. They left! They were so rude! I wouldn't recommend that anyone do business with MainStream Carpet Cleaning. read more

We ended up canceling our appointment after waiting all day because they ran into traffic/issues at other appointments. I can't speak to their service. read more

I paid in advance ($89) to have my carpet cleaned thru Living Social. They were to clean 2100 SQ ft. I only have 1 1/2 bedrooms of carpet so expected a good job. When I won't pay extra $90 they did a fast 10 minute steam job. By far the worst cleaning job I have ever had done. The carpet stayed wet for days. They spilled water on my wooded floors and didn't clean it up. I didn't see it and slipped and fell. read more

Terrible company. Terrible staff. Terrible customer service. Set an appointment between 2-5 and waited and waited and waited. Called at 5pm and they said they were late and would be there at 7pm. Still no show at 7pm!! Never showed! Tried calling and emailing multiple times... No response!!! read more

Terrible. This is a scam. Got a coupon on Living social. First thing they did was tell me that the coupon was only good for steam. If I wanted cleaning then it would cost 196.00! I declined and they were in and out in 20 minutes. They could not leave fast enough. Left the carpets wet and dirty. Worthless. I would have been better off leaving it dirty. read more

Mainstream Carpet cleaning did an EXCELLENT job on our carpets. They were on time, worked quickly, and got every deep stain out within an hour. Thank you to Bill and team! Would definitely recommend and will use again. read more

Jared, was great. Got out some tough stains. Carpets look good.

Jared from Mainstream Carpet showed up with his crew on time and was very professional, friendly and efficient. He even offered to deep clean some stains for no extra charge and the carpet came out looking beautiful! I would definitely recommend their services! read more

Jared was very helpful. Called me when they were arriving and guys were clean and friendly. Helped me in pricing and got my rugs looking fresh. read more

Billl did a great job on my apartment today. He was very knowledgable and very professional. After reading the reviews here,it didn't seem like the same company that everyone was complaining about. I will be using this company again in the future. read more

Great job! Carpets looks like new! They arrived during the time frame they gave me. They were patient in explaining everything to me and professional. Highly recommended! read more

I bought the Living Social deal and read the fine print so I was totally aware that I would have to pay extra for the stairs and pet treatment. They told me the extra charges when I booked the appointment. They were able to schedule me right away and showed up on time. My carpet hadn't been shampooed in years and my dog had had a bladder infection. The carpet looks 100% better. read more

Cleaners arrived on time and did a great job. Super fast and friendly service.

I am SO happy with the Service I got from Mainstream! It was simple to make the appointment - i got ahold of them the first try. I talked to Jared about what I needed and he was knowledgable and helped me decide. My appointment was only 1 week out. Jared and Erik arrived on time, were super friendly and nice, and helped me move some of the furniture. Jared went through the house to see how much cleaning was necessary and went over the pricing of the extras with me beforehand. He explained everything. They worked quickly, but I looked it all over and thought they did a really nice job! The carpet looks great! They also helped with opening vents and windows to speed the drying. I will definitely use them again! read more

Bill and his co-worker came this morning to clean my 5 bedroom house. I purchased this deal on Amazon Local and spent $89 for them to clean up to 2200 square feet, our house is every bit of that. They came and surveyed the areas and told me what the stairs would cost for cleaning regularly vs. deep cleaning, which the voucher I purchased had explained. I bought the deep cleaning and added special sanitation for a couple of rooms that my dog basically lived in and had no problem paying for the additional services. They even helped us move some of the furniture! These guys are great, they called ahead and gave us an update of their time, and went right to work as soon as they arrived. I highly recommend this company, even though I paid a bit more, I am very glad I did! read more

I am someone who cleans my carpet 2-3 times a year to keep them in good shape. I understand what the different services are and what is best for my carpet. I found Mainstream through a Living Social offer. It took several tries to make the appointment, but it was worth the effort. I found the staff very professional. Bill, my technician was very accommodating. He went over a couple of spots twice for me. He suggested I get a deep cleaning, but when I explained I get my carpet cleaned regularly and understood the limitations of a basic steam clean, he did not pressure me with sales tactics. I really appreciated his respectful attitude and i am very happy with the outcome. In and out in an hour. I have tried several companies looking for the right one to provide regular service and this is the one. I will get the deep cleaning next time and also use them for the every 4-5 month general steam clean in between. read more

Awful service! I got an Amazon voucher as a gift thinking that I'd finally get the stains lifted from my carpet! Well, not without having to pay an additional and unexpected $70 out of my pocket. I was told that "we have professional grade cleaning solutions that you can't find in stores, trust me!" I was told that they would come back and clean it again if the stains didn't lift with their magic industrial potion. Well guess what? The stains didn't lift and my carpet still looks like crap! My issue here is not with the initial service but with the awful service I was provided when I tried to get them to call back. I spoke to someone named Eric who claimed he was the Supervisor. I was trying to explain what was going on and I was frustrated that it took me two weeks to get a real human on the phone after leaving mutliple messages which were not returned. Instead of listening to what I had to say he repeatedly spoke over me and kept saying, in a crappy tone, "well, I picked up the phone now and I'm talking to you now." He then felt the need to keep explaining to me that his grandmother died which was frankly quite annoying. I mean, I'm sorry that happened, but poor business and customer service shouldn't be the result. While I understand that he was trying to justify why no one picked up the phone or returned my call for two weeks I just didn't understand why he kept explaining his personal situation. I do have a heart, but business is business and your personal issues are not mine. After he shoved it down my throat about his grandmother I finally had enough and told him that it's not my concern he said, "Wow, well we don't want business like yours." WTF???? What kind of service is this???? Finally, if you have a business and you want people to know who you are when they call, you should probably answer the phone or have your answering service say the actual name of your company. Every time I called the message said, "Carpet Cleaning Pros" but it wasn't until I talked to this so called "Supervisor" that I realize the actual name of their company is MainStream Carpet Cleaning. Ridiculous! read more