I came to Vegas for one month short term work and I came to this cleaners for my clothes since it's close to where I live, I've been stop by 4 times and I have to ask redo on different items three times! There was a white jersey needs redo twice because of the dirt on the sleeve, and there was a stain on the back of my bomer never taken card of; what piss me of is the white shirt that I picked up today, the blood stain on the chest should be easy to taken care, but after redo twice, the old lady in the back literally told me she has tried twice, no refund, no apology and no redo for me! This place is just terrible on customer service and cleaning. Never come back! read more

Malibu Dry Cleaners - Dry Cleaning Near Me - Las Vegas, Nevada

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Dropped golf shirts off explained to owner I wanted golf shirts dry cleaned owner continued to ask why I didn't want them washed and I stated I want them dry cleaned. Returned to pick up shirts Mexican woman stated i see it says dry cleaning but we only wash them.well 6 polo shirts now have color runs and 3 have the red color on them from being washed with my 2 red shirts. The woman said I don't know what to tell. Save your money malibu cleaners is no bargin wash your own clothes in woolite you will save money and have the ability to separate your own clothes. Horrible business read more

You get what you pay for here. My husband had a few designer shirts and my work clothes dry cleaned when he went to pick them up my pants were missing and both his expensive shirts got stained. They went in without stains and after the cleaners there's stains and one looked like pen ink! Wtf!!!!!! We brought the clothes back and the owner did get the stains out and gave us a $80 refund for the lost pants and for that I give her 3 stars for customer service ! read more

Um. This is what customer service is about. I've recently purchased a couple suits for my gigs as an emcee, and I needed a cheaper place than the dry cleaners by my place. So I asked my girlfriend's parents if they knew of any good, cheap place to go. "The one off of Warm Springs and Durango! Right behind the Taco Bell!" So off I went. I had neglected the inevitable notion that I WAS going to a wedding, or the logistics of what I needed until I walked through that door. "Hi," the young girl asked. She was very pretty. I swallowed my tongue because of her smile, and just threw my bag of clothes on the counter. She probably thought I was rude. As she rummaged and sorted, she asked me if I needed the trash bag I had brought them in. "No, I'm good." Who asks that? How kind! She totalled me up. I was just shy of the ten article discount, but 20 bucks was STILL an incredible step up from my last escapade in acting like a big boy at the dry-cleaners. (by the way, it's worth noting that merely paying up front is a better way to go - you know how much you're paying and you just need a receipt to pick the clothes up!) That's when I broke it to her. "What are the odds of getting this suit tomorrow?" "How soon?" "As soon as you can get it to me? Seven-ish in the morning?" She showed her teeth in uncomfortable, apologetic silence. "I don't... know. Our guy just left." "Is there anything you guys can do?" "When's the wedding?" "3. In Costa Mesa, Southern California." "Oh!" She looked around the room. After a long trail of thought, she mentioned to me that the cleaner had already left for today, so even one suit wasn't going to happen today. However, after I paid, she wrote the manager's name on the top of the receipt and told me to call at seven, when he arrived. She wished me good luck, and I left, hoping I could get this suit in time. Long story, short, I was able to leave by 10 the next morning, suit in hand, and made it the wedding. Suffice it to say, Malibu has a faithful, loyal customer, now. And in case you're wondering, I looked as fabulous as heterosexual gets. read more

I love this place for a couple reasons. 1. Their work is great and always on time (if not earlier than quoted). 2. One time I took a jersey in to have a patch sewn on it, unfortunately in the process, they damaged the jersey. Most places would pretty much tell you that it "came" that way or make up some excuse to save their ass, this place did the opposite. I talked with the Owner about it and she was awesome. She just told me to bring in an invoice of how much it costs to replace the jersey and she'll cut me a check, so I did and she did. Great customer service here and is my place to go for my dry cleaning needs. read more

Very polite and great service. The lady that owns it is so funny. And they do a great job for the price thwy ask. Definetly my go to place

Fast, friendly, and always top notch. I used to have two drycleaners that I use depending on what part of town I am spending time in but now this is my go-to drycleaner for the Southwest or wherever I am at. I had a problem with a white shirt that appeared very dull when I received from another cleaner. Malibu did their magic and it was white, bright and pressed. I asked, hey can you do this table runner. Poof, Malibu did their magic and it looks fantastic. In fact, I haven't brought anything to them that they weren't able to really help me with and all with great customer service. If they didn't call themselves Malibu, I would recommend a name change to Magic Dry Cleaners because they work their wizardry on all my garments. I just saw they do shoe care too. The previous owners were okay which is why I switched back and forth but this current incarnation has their stuff together. Big Kudos! read more

Under new management and I am very unhappy about my first service with them. My husband dropped off a jacket and a pair of pants to be hemmed. Both were promised for a Wednesday pick up. Fast foward to Wednesday, the jacket was ready however the pants were not ready. The employee asked my husband to call the next morning at 7 a.m. to speak with owner. I called the next morning and the line would just ring. No answer, no answering machine, nothing. My husband was leaving for a business trip so I had to go in person to find out if the pants were ready. Upon arrival it seemed they knew that their phone line was down and told me the pants would be ready in 45 min. I asked for a number to call to verify before wasting my time and going into the shop, yet again. They wouldn't give me a number but rather asked me for the best number to reach me at. Luckily the pants did come in, granted it was a day late from promised pick up date. When I came in to get the pants, the employee had the nerve to tell me he had called me twice to let me know, that the pants were ready. Really Sir? I tried calling your place of business 10x this morning with no answer. I was busy packing and dealing with a 2 year old, what was your excuse? There was no sorry, or even a discount for the inconvience. Will certainly not be coming back again. read more

Malibu Dry Cleaners - Promised Wednesday. Didn't receive them until ater 1 pm on Thursday after having a hard time getting a hold of this establishment. - Dry Cleaning Near Me - Las Vegas, Nevada

The service is terrible. It took these guys a week to dry clean my clothes. I asked them the status of it and it seemed like they forgot all about it. Then they start the job during that day I called and make it sound like they have been working on it the whole time. They do a terrible job at hemming too. It's not even straight. I don't recommend this place. read more

I love this place, they are top notch and the best pricing, You cant go wrong with 1.75 a garment. They are so nice and usually have a one day turn around time. I always take around 35 pieces there and never have a problem. They even know me by name now I have never found another dry cleaners with this type of service. The other places around here have given me trouble read more

I was a customer here for many years and sadly, I am no longer. The last time I picked up my massive dry cleaning order, there was a ruined dress in the middle. While I appreciate that you assume the risk when taking your clothes in for dry cleaning, I am not willing to accept the fact that I was not told my dress was ruined. It was a cheap dress. For me, it's principle. read more

We finally got a solution to his missing shirts. Still missing two and Debbie finally asked him what he would like to do about it. In the end, she gave him a $50 store credit. It makes the situation a LITTLE bit better but honestly the lack of concern is a serious flaw. read more

Just wanted to add that in all this time, they have my contact information, they haven't called to give one status other than it was going to cost me 30 dollars more because it was the whole zipper. I called today and it is finally ready but I had to keep calling to find out a status. Not sure why I only got one call and it was to tell me I owe more money. I was already aware it would cost more if they had to get a zipper. I guess the rest of the yelpers who had good experiences here were lucky. read more

Customer beware we've been going here for four years and recently they have been giving us random people's clothes. My husband picked up his shirts and I noticed when he came home that three of them weren't his! 20 shirts dropped off and 20 picked up but who got my husbands nice shirts? He came home with some crap from Marshalls but he buys much more expensive stuff then that! I complained and then it happened again!! We will not be back! read more

They tried to steal my dresses and then blamed me. Take note that you pay for the cleaning before they actually do it. That means they don't give a rats ass if you ever get your clothes back. The only reason my dresses were returned to me is because I refused to leave until I got them. These bitches are so crooked!!! Take a look at all the negative reviews in the reviews not recommended section. This place sucks!!!!! read more

My experience with Malibu was something out of a movie!! My shirt was lost and instead of an apology the lady said "these things happen" and acted like we were supposed to just leave without our shirt. Then while waiting for them to find our shirt (which they never did), a disabled man came in... he was having trouble speaking so his words came out real slowly. The employee actually said "Can you hurry up. I don't have all day." SHOCKING!!! On top of that, the man had an assistance dog and the lady said "We don't allow dogs in here." When another customer responded with "It's an assistance dog" the employee responded with "Anyone can buy those harnesses that say that." It was literally the worst service I have ever seen. We spend around $100 at dry cleaners a month and will be taking our laundry somewhere else. read more

I have had great service at this cleaner. They do a great and job and deliver my clothes on time. I have only taken pants and suits there though. No shirts or anything else. Their prices are great. I would highly recommend this place. read more

WOW. Great prices and they do a really great job. The best thing is that is all next day and the owner is soooooo nice to my kids. Thank you Debbie you are the greatest read more

An older woman with grey long hair just took my order. She didn't greet me when I walked in. I showed her a spot on my pants and I said can you remove that and she said " you don't get much for 1.75!" Wow. Really? Other places do a great job. Then she couldn't explain what constituted a sweater. She then took my money and didn't say thank you or goodbye. That is the last time I will go there. Plenty of other great places that are economy priced with good service. read more

WARNING!!!! DO NOT USE THIS DRY CLEANERS!!!! Read all the bad reviews to serve as a warning. There are two other perfectly good dry cleaners within walking distance. Holy cow this place has gone down hill!!! I used to like the friendly staff and low prices but the staff is more incompetent than they are friendly and the attitudes come on quick. I brought in a shirt for alteration and heavy starch. The alteration was so poorly done that I demanded it be fixed. The length of the sleeve needed to be hemmed so instead of opening the original stitch, it was just folded over and sewn. Problem was there is a taper in the sleeve making the hem line bunch. As if a wrinkled hem is acceptable, why would I ask for a heavy starch press? And how hard is a crease line in a shirt that they needed to press it off center? You can't just press out a bad crease, It damages the fabric and there's always a remanence of it. I would assume that a professional dry cleaners would have some sense of pride in their work. I will never patronize this place again. read more

Overall very dissatisfied with them. Went twice, both times requested "Dry Clean only" and both times they washed my clothes, which ended up shrinking 5 shirts and 2 pairs of pants.. What angers me is the second time I specifically said please do not wash these items I want them all dry cleaned.. Think they listened? Well I learned my lesson and I will never go back there! Do business here at your own risk read more

While just moving to the area, my husband had 2 NFL jackets that lost just the zipper pull pieces and it was still cold out and were needed. When I went into Malibu Dry Cleaners on 1/31/17, I expressed that I just needed the zipper pull replaced, on both jackets. They charged me $18 per jacket UP FRONT for 2 new zippers, as the worst case scenario, if her "tailor" had to replace the zippers completely. They tell me that everything will be done Wednesday. I go in on Wednesday. Items weren't ready and said to come in on Friday. Went back, the 2nd time, the "tailor" put a charm, yes a girl's charm shaped like a boat on a man's NFL football jacket. I express my extreme displeasure and that it needed to be fixed. The other jacket, the "tailor" took home, so was unavailable to look at. I went in on the weekend and even though the hours said it was open, door was locked with no note. Go back the 4th time, on Wednesday, and the "tailor" had put bright green zippers on both dark green men's NFL jackets. I explained to the girl at the counter that the owner must call me to discuss an acceptable outcome: either remove the zippers, give me back my money and I'll go somewhere else or fix it correctly; since these are NFL jackets and are very high priced. No calls, from anyone, to discuss. I go in again on 2/13/17, almost a full 2 weeks later, the bright green zippers are still on the jackets. The "tailor" then lied in front of her boss and said that she called me and we talked about it. If she had then the zippers wouldn't still be bright green!!! The "tailor" then said that when we spoke about this, she said I agreed on owing her another $8 per zipper!!! I asked the owner why this "tailor" keeps lying over and over. So now, I have plastic bright green zippers on 2 expensive NFL men's coats, which I paid $18 per zipper, in advance with no refund! Since, we brought the jacket to 3 other tailors, who refuse to work on the jackets, since the "tailor" at Malibu put the zippers in wrong and made many holes around the zipper part and are afraid of owing the cost of the jackets. My husband then went into Malibu, to again, try and get our money back. Owner was rude, condescending and refused to give the money back, for the horrible workmanship their "tailor" produced. Don't end up like us by trusting Malibu Cleaners with your clothes. read more

STAY AWAY FROM THIS PLACE! Anyone who says its a great place has to be related to the owner! Almost 90% of shoppers who have used this service including former employees have told me that they do not wash shirts just press them, do not handle complaints, alterations are so bad that if you take it elsewhere after they have botched it, they will not repair and clothes go missing. read more

This place always does a great job for me. I normally bring in dress shirts and suits and one time I've brought in a dress; every time the garments come out looking great. We live in southern highlands and drive over here to bring our things! Thanks for quick service as well! read more

They used to be a good cleaners. Service and staff are sloppy now. It's unfortunate, now gotta find another cleaners, ugh. There's only so many times I can take a redo, missing shirt, missing black pants, bye bye Malibu!!! read more

This place deserves to be recognized as a hidden gem. Their service is extremely friendly, and personal, prices are very fair. Fiona was very attentive and polite. I'm glad to have these guys in my neighborhood. read more

Good prices good service, always been pleased and have been going to them for a year. Very friendly.

My cloths got ruined and faded .stay away from this place. Find other cleaner if you don't want they ruined your clothes. read more

1. They WILL LOSE your pants. 2. It will be a huge inconvenience FOR THEM to put up with losing your pants and they will make you feel as much. 3. The customer service by the OWNER is so HORRIBLE. You would think she would have more pride in her business but it is sadly not the case. I created an account on here just to warn others about this place. From earlier review, it is not the first time they lose items. They will make you wait an entire month before they give you a direct answer on the status of your items or give you any type of compensation. Just stay away. Definitely not worth in when there are other cleaners in the area. read more

They always do my cleaning and alterations with excellence. I think the staff works hard to satisfy and have gone out of their way to be friendly to me. read more

I dropped off a duvet cover a few weeks ago, while in the process of moving. I picked it up from Malibu cleaners and a couple of days later, i realized that the duvet cover I got back was not mine. They were both gold, but the one I received back was a King size, with a different pattern, and bodily fluid stains on it.. I called first, and the woman on the phone said that to bring it in and that the only duvet covers they had there were brown, not gold. When I brought it in, the woman was unapologetic and told me to leave it there and to give her a month to track down my cover. At that point, I was pretty upset. Right as I was about to walk out of the door, a girl that worked there said to wait. There was a duvet cover hanging up, which was gold, and had my name on it. The woman didn't say anything to me as the girl handed me back my duvet cover. I can understand that the two were close in color, but it was obvious from the moment that I talked to the woman on the phone, that she didn't even check to see if my cover was there, and that she couldn't care less about fixing the problem or giving quality customer service. I wont be returning.. read more

I take my Suits every week to get them Dry Cleaned at Malibu Dry Cleaners and have Always had a Great experience. Clothes are always looking Brand New and If I have a spill or stain it is always taken care of. Also, Great Price for Dry Cleaning & Great Service... I wouldn't take my Suits anywhere else in the City. read more

This place is a disaster. I'll start by saying I have had good experiences with them in the past, however, it seems as if the employees I am used to seeing are now gone and a new group is in control of the store. I dropped my clothing off (one blouse, two light sweaters, and linen pants) to be cleaned- a lady by the name of Debbie assisted me. I went back on Monday to get my items and there was a note on the hanger saying they had to "redo" one of my sweaters. I was a little bothered inside, but hey, things happen. Debbie told me to come back on Tuesday to get my item. On a side note: when I was there another gentleman was waiting patiently for them to find clothing they lost. After 20 minutes they finally found his stuff. Tuesday evening rolls around, I show up after work, give Debbie my ticket and she looks around frantically for my sweater. She finally finds it and guess what. There is a long slice down the back of it with black oil stains at the bottom. I lost my cool a little, I admit it and asked what happen. Debbie says, "Oh I thought you bought it like that, some of the new styles have holes in them." At this point I think I am being punked. So I am staring at her and she is staring at my garment. I asked what the solution is and she said their seamstress will fix it and she will call me at noon the next day. It is now Saturday evening and not only am I still waiting on that call, I am waiting for the manager to call me back regarding the numerous messages I left. Things happen in life and I'm not really upset about a sweater because it can be replaced. However, their total disregard for my clothing and lack of basic customer service skills is appalling. I got not apology, no return call, no store credit, and biggest of all no sympathy. Debbie is one of the worst people I've run into I'm a customer service position. read more

Do not patronize this business. The Owner is a compulsive gambler who will only take your money for her habit. As we all know that business Owners who are addicts offer poor services to our community. She charged me over $100.00 and then when I complained the next day about her work, she told me she wasn't going to rework my clothes. Rather than argue with her , I left and went to one of her competitors Al Phillips Cleaners who reworked the clothes for $200, but everything was crispy and I really appreciated what Al did for me. So in all because of Malibu I ended up paying $300 for everything. The starch was coming off of my clothes when I touched them, and all in all this place is a rat-hole. She soon be out of business if she continues to give out poor service to the people in the 89148 area. read more

This place is HORRIBLE! I can't quite understand why people are singing their praises about this company. After moving to the area, I have taken our household dry cleaning to a few different places to see what the price and quality was. On Nov 5th I took it to Malibu and was impressed that I could have 1 pair of pants and 3 shirts done for under $8, AND it would be ready by 5pm the next day. I thought wow, this is way too good to be true. Nov 6th I picked them up, and didn't check the order until I got home... 2 SHIRTS black ink or grease all over the bottom of them... I immediately turned back around and brought them to be redone. Was told I could pick up the next day, I didn't get a chance to get down there... Now, here we are November 8th, I just went in to pick them up, handed the ticket to the girl, she couldn't find them... Fiona had them, and they were not done. WHAT?!?! Not done, you told us they would be ready yesterday! It's DIRTY inside, and their machines look old and decrepit... No wonder they make you pre pay for your order, it makes it easier for them to screw you over... I will definitely NOT be coming back here, and expect a refund for wasting my time! Legend Cleaners is in the same vicinity, on the north side of Wells Fargo, and they do a way better job at cleaning our stuff than any other dry cleaner in the area. I definitely will NOT be recommending this place to ANYONE! read more

This is the worst dry cleaners EVER!!!! If you want an overpriced, rude staff, rude management, poor experience than this dump is your place to go!! They family who owns this is ridiculous and dishonest!! Good luck if you take your items here truly! My things were ruined!! Dirty and faded!! read more

Don't get me wrong this place USED to be worth your money, and it WAS great. Well honestly I used to work here, I was the girl with all the tattoos and piercings. I loved working here because I loved the customers. It all changed when they started not cleaning the machine and not taking care of people's clothes professionally. The boss is down right rude and couldn't give a crap less about your clothes, our if they got ruined she will avoid you until you threaten to take her to court, and she lets her employees take the wrath of the customers who are upset that they're things are ruined. Messed up! So if you want horrible cleaning in a disgustingly dirty dry cleaner then I recommend go there, if you want real service and quality, steer clear before something comes up missing or ruined. =) read more

This is turned into the worst, unprofessional dry cleaning service facility I have ever gone to. I have been coming here for four years and even became friends with Debbie, the owner. In the past week and a half my last three visits have been unbearable. With the blonde hair girl with glasses smoking inside the dry cleaning facility! I've been trying to get alterations and not one of the three workers behind the desk ever knows when the girl who does alterations is available or what hours she works and they also tell me that they don't do any type of shoe repair or shoe service yet there's three signs in front of the store that specifically state shoe repair!! I watched one gentleman leave the store while A different gentleman was given 14 items to pick up when he only turned in 10. The girls behind the desk have no customer service whatsoever nor do they have any idea who is picking up who's clothes. They refused to help with getting a hold of the lady that supposedly is supposed to be working to do alterations and insists they do not do shoe repairs even though all their signs state they do. Debbie has just lost a 4 yr. customer! I will never come back here again or recommend no one use this facility. You don't get your items drycleaned for $1.75 either like the signs say! read more

My husband has been getting his clothing dry cleaned here for two years now. He dropped off 2 Blazers that had leather patches on the sleeves and what do they do ruin both the Blazers that cost over $500 each. When my husband realized after bringing them home he took them back to Malibu and was promised that they would fix them for him at no charge. We repeatedly went back in to pick them up but the Blazers were not repaired instead a cheap corduroy material was put on in place of the leather. I and my husband told them that it was suppose to be leather. They then said ok we will repair them with the leather. When my husband went in the last time to drop off more dry cleaning he inquired about his Blazers and was told that they donated them! WHAT THEY DONATED THEM?!?! What right did they have to donate someone else's belongings. The owner acted like it was our mistake that it wasn't picked up in time! Well the numerous times we went to pick them up but they weren't ready was not our fault!!!! The pathetic scam artist of an owner had no remorse nor offered to compensate for their wrong doing. DON'T WASTE YOUR TIME OR MONEY GOING TO THIS UNPROFESSIONAL SHADY DRY CLEANERS!!!! read more

Let me start by saying I don't leave reviews very often but I wanted to warn people before they had my experience By far the worst dry cleaners I have ever been to a couple months ago they had there washer break so when I came in to pick up the 4 suits and dress shirts they were in a big wet pile of clothes on the floor in the shop and when I asked for my clothes back so I could get them done before I left on a work trip the next day they couldn't find them and some of the stuff was not even in the shop she said...so long story short I had to go buy 4 new suits for my trip which cost me over $1000 and when I asked what they were doing to do they just comped my $30 dry cleaning that I didn't get back for over a week... wow thanks. I wasn't going to go back but was in a rush and just needed to dry clean some pants so I figured how could they screw that up right well they did I got my pants back and it looked like they had been stuck in a machine and ripped out and my black dress pants now had blue string that they tried to repair it with and just give it back to me like I wouldn't notice. The dress pants are destroyed and when I brought it up to the owner she just said sorry they don't do sewing and it couldn't be them... well who else could it have been I had my pants then they did.This place is a joke with outdated equipment please do your self a favor and go somewhere else. Sucks to leave this review because the owner is a nice lady read more