Five stars for a pizza place? Yes, they work hard to get your order right and have it ready for pickup when promised. Also, it's very delicious, especially the Parmesan dusted crust. We love ham & pineapple, but we also like the pepperoni. I would love to see Marcos branch out with different sauces besides the traditional tomato marinara. read more

Bad delivery and customer service. Food has always been good, but today's bad service (from forgotten food to very bad managerial response) has ended any future business from me. There are many other pizza chains that can do better...avoid Marco's is my recommendation. read more

The store "forgot" to include the salad that was ordered. I called, and the manager said he would refund the cost of the salad, but he could not confirm a refund in writing. I understand this is a $10 item, but he was fine dismissing us as 10+ year customers, so pretty easy for us to move on to another local pizza delivery place. Good riddance to Marco's (and I'll share my experience with neighbors), and we'll give our business to another restaurant. read more

Delivery process was fine, did the order through yelp not their app. Overall the quality for the price was not there. It's was no better than Dominos but 20% more. Will go back to my usual. read more

Been ordering carryout at Marco's Pizza Prosper for about a year now! Service is always good, and pickup is relatively easy. However, pizza quality is so-so! Sometimes pizzas are undercooked, and sometimes they're missing something! We really only go for BOGO Tuesdays, which is buy one pizza, get one free every Tuesday. Haven't tried delivery yet! read more

Marco's Pizza - Pizza Near Me - Prosper, Texas

It's ok if you don't want to spend too much on pizza. It's about the same as Dominos. Not my jam.

This place is very very poor quality and horrible horrible customer service we had order a pizza from DoorDash so they send someone else food so we drove there to exchange and the manager told the employee wasn't there problem and we need to deal with DoorDash even though they send me someone else food read more

What the hell has happened to Marco's Pizza? It used to be delicious. Plenty of sauce plenty of cheese, was hot and bubbly, far better than other pizza chains. Over the last year, it has continue to deteriorate. Tonight I gave it one more try. I rarely write reviews unless they are excellent ones. But this pizza was so terrible. I felt compelled to write this negative review. It says on their website they were founded by an Italian, the dough is made fresh every day, they only use fresh cheese and vegetables, etc. I guarantee you the mushrooms on my pizza were not fresh. You can tell the difference between a canned mushroom and a fresh mushroom. The green peppers were so sparse. It was a joke. It was dry, hardly any sauce, hardly any cheese, the taste was nothing like the old Marco's. The thin crust, mushroom and green pepper pizza I received is so bad after eating a couple pieces. I'm throwing the rest in the trashcan. It's really that bad. Wow. What a shame to see a company go downhill like this. read more

Ordered pizza thru App and said it would be delivered in 30 minutes. Called them after 45 minutes to give them some grace since its raining to be told it would be another 1 hr to 1.5 hrs. No email,no update on App. Sorry Marcos Pizza you need to do better with your customer service. reading all your reviews this hasn't improved. read more

I got my new favorite pizza here, the triple pepperoni magnifico! Its fantastic! Also wanted to say I felt so bad for the employees here today (oct25) It was very busy and backed up so everyone coming in for pickup orders had to wait a bit but all the employees are so nice, especially the girl working the phones and front desk! She kept apologizing for the wait time and Ive worked at restaurants before so I understand being in that situation is so stressful! Im surprised at how many grown adults do not have any patience when its very clear that everyone is working as fast as they can... Anyway, I hope the rest of the night goes okay for then because there was a total Karen that was complaining to the manager when I left.. Also here is a picture of the delicious pizza I got!side note for anyone gluten free- they have the best gluten free crust here! It tastes as good as normal crust and gets crispy, unlike some other pizza places! read more

Marco's Pizza - Triple Pepperoni Magnifico gluten free - Pizza Near Me - Prosper, Texas

Worse Service in Prosper, Never Again!!! Will never order pizza from Marcos in Prosper. Really don't need to say much, the owner or manager there don't care. They just want your money. read more

Not sure why I ordered from Marco's again. It's been a while because of bad service. I ordered tonight. They definitely lie about delivery. Called the store after waiting 30 minutes past promised time. They answered and said my address and said it was on the way. Mind you we live 3 -4 miles from the store. It's now been 30 minutes and still no pizza. I'm sure it's cold by now. Never again! I just called again and he told me it went out 7 minutes ago. I replied so the first guy lied to me. Just tell the truth. read more

The service was amazing! The sweetest girl named Adalyn served us and she was a delight. The food is excellent everytime we order, and it's always very clean! read more

Great food, but the was website was wrong about the delivery time so often that I switched to carry out most of the time. Well, I ordered delivery today for the first time in a long time... big mistake. My pizza should have been here 20 minutes ago, and I just got a text stating that it would be here in 50 minutes, which is 70 minutes AFTER it was originally supposed to be here. I would have picked it up had I known it was going to take this long. As a mom of a 3 y/o and 6 y/o, I wouldn't have paid an extra $10 to wait an extra 80 minutes. So frustrating! read more

Delivered on time. The pepperoni and meatball pizza with double marinara was GREAT!!! I will order again!

Terrible terrible TERRIBLE!! Do not order from these people! Manager is also a asshole.. did nothing to help. We just ordered pizza from here and took way longer than the expected time. 12:31 we placed the order..promised time was 1:01 and got here FINALLY AT 1:50 .... There was no remorse and nothing to make the experience better. Not to mention the pizza tasted bad. We even went up to the shop and back because they said the delivery was on the way so we turned around went back home and when we came back GUESS WHAT!? ...still no pizza. Literally go to any other pizza place but here. read more

On my way home with my pizza, I stop short and the pizza slides out of the front of its box, ends up on my car's floorboard. Life happens. Called up asking for some grace since I get it was part my fault, part theirs due to the faulty box, and was told no by the manager - that they would only replace the pizza if it did that in their parking lot. Not sure what the difference is as the principle is the same. Decent pizza. Lousy, non-empathetic customer service. You're just an order number. Won't be back. read more

Went in to order but needed to use bathroom first (was about to piss myself) some dude in a nicer button up shirt and slacks (manager Im guessing) said I had to order something first and wouldn't let me use the restroom. He was a dick to be honest. I wouldn't order from them ever just cause of that. read more

Again, horrible communication. It's been a while since I ordered here. I usually order the large pizza (around $9.75). I asked for it again and it came up to be $16.30. I asked, "why so much?" The guy said, "you have to ask for the special." Uhhhh why won't you offer me the special??? Isn't that your job?? It's the employee's duty to RECOMMEND SPECIALS to customers. If I knew a customer order a large pizza and there is a Special/Promo happening, I'd recommend it. Horrible energy too. He doesn't seem too happy read more

Tried Marco's pizza for the first time last night. I called the Rolater location and they said they didn't delivered to my house. Call to the Prosper location- the gentleman tells me the same but offers me free cheesy bread if I go to pick it up. Yes!!! This location is in the middle of huge houses in prosper. It's only 13 mins drive from my house. Friday evenings seems to be super busy at Marcos. All the families picking up pizzas. So I was excited because that's a good sign. I wasn't wrong- the pizza is delicious! I don't think I will order from Pizza Hut/dominos ever again. If I want fast food pizza this is the place to go. I just wish they will deliver to my house. The cheese bread was crispy, soft in the inside and the right amount of cheese on top. The pepperoni is the small round one that my husband loves!! We order the fancy cheese and had like 4 different cheeses!! Soooo good! We ordered them extra well done and they were just like we wanted them. We also ordered the meat pizza and the sausage they use is the good kind! Not the one that's way too salty. The staff at the store was incredible. Very attentive and so efficient. They had like 20 people making/packing and placing pizzas!! Definitely this will be our fast pizza for the weekends!! read more

We started going to Marco's about 18 months ago, always take out. Over the last year or so the quality of the food has gone down from being the best pizza in the area to now being average, sometimes below average. Also, it sure seems like it has gotten smaller, and a lot less ingredients, in addition to it frequently just not being as flavorful. The service though is LOUSY. Tonight we placed the order online; I arrived about 5 minutes after it was to be ready, and there were 6-10 people waiting inside and in their cars, all waiting for their pizza. I tried to find out if our pizza was ready, and the person at the register would not take any info, just stating all pizzas would be ready in 20 minutes. Thirty minutes later, I asked about our pizza and was told it was "being cut". Ten minutes later and after asking again, one person said it hadn't been started, and another stated it had been made. After a search, they found that it had been assigned to someone else, and they handed it to me. When I got home, I realized that it was not our pizza, and the extra we paid for the sausage (and probably for thick crust) was wasted. A previous time, the pizza was over an hour LATE, as they gave away our pizza to someone else, then made the wrong pizza for us and had to remake it. It was the best pizza in the area back then, so there was a reason to go back. We will not be going back! read more

Very good pizza!! We usually order pizza on Friday nights from here maybe once every month or two. We have ordered the meat pizza and then a half cheese/ half pepperoni pizza for the kiddos. I recently ordered the meat pizza bowl which was good as well. We will definitely order again. read more

Placed an order for delivery on 06/08/23 at the Prosper location. Promised time of 6pm. 6:30 comes around and no pizza. Called the business twice in the 30 mins and they told me they didn't know how long until my pizza would arrive. They were very rude and the manager refused to get on the phone. Horrible customer service. And to add to their issues the order was wrong! I will be contacting someone in corporate about this location and the management. read more

Horrible taste. Bad service. . I do not recommend. The pizza id's greesy and gross. It deserves less than 2 stars but in being nice.

This used to be a pretty good pizza place but they continually get orders wrong and don't care if you actually get your pizza delivery. Management isn't very nice. It's a shame. read more

We have been regular customers of this location since they opened, but no more. Tonight I ordered a medium thin crust pepperoni pizza with a 20 ounce Pepsi. We only live a 1/2 mile away, but with a 4 year old it's easier to pay a delivery fee than to get her in the car when she doesn't want to go. After ordering I was told my pizza would be delivered in 30 to 40 minutes. By the time 55 minutes went by with no pizza, I called. I explained the situation and was told to hold for a manager. The next man to pick up did not identify himself, and when I explained what I was holding for I was told that there had been an accident on one of the roads and that all drivers were currently out on other deliveries. MY PIZZA WASN'T EVEN READY YET. I cancelled my order after no apology or offer of a discount was forthcoming. Plenty of other pizza places to choose from. Marco's, you dropped the ball and you've lost a customer. This is the THIRD time something like this has happened, but the first time I actually called about. 3 strikes, you're out! read more

The pizza is good but the service sucks. My husband and I order often from this place since its the closest to us but unfortunately I would say go else where. Last week my husband and I ordered delivery which took over 2 hours than what was stated online. Spoke with the owner who hung up on me when we informed him that we were unhappy and wanted a refund since we have yet to get our pizza. Honestly go somewhere where the owner appreciates your business. What a shame. read more

Service, and employee attitude's have continued to ruin this once great outstanding restaurant. If you call for delivery they flat out tell you delivery will take 11/2 to 2 hours or that they are do backed up they will never get to you. Yet if you order pickup it's done in 15mins. I have been loyal to Marcos for 6-8 years but no more the staff and attitudes have run us off. read more

Okay, so we all know a gluten free life (if you or someone has this allergy/celiac disease) is a rough one to live. This place offers the option of a BOWL, WHAT! Everyone loves pizza but, when you can't eat pizza this is a fantastic option to have. I was excited for this and, got the Deluxe. When it arrived I dug right in. It was big and, only $8? What a deal. For a first time customer, I wouldn't change my experience (no reaction). I will order this again, it was delicious, fresh and plenty to go around. Thank you! read more

Second time ordering delivery from this location last night and every aspect has been 5 stars both times. We live in Celina, there are no good pizza places around and the Italian places in prosper either don't deliver or have surprisingly subpar pie for the price. Although we are right on the edge of their delivery zone and only order food for 2, the guys get the pizzas here early and still hot! If you got a family to feed, but have a little bit of taste, skip the huts dominos etc and order from this Marcos! If you order curbside or pick up and have to wait a little longer, it only means you're getting it freshest! Thanks for doin it right Marcos Coit rd read more

Antipasto to have salami and ham, family size and double Italian, which we got 1 ranch for $8.99. A wasted salad and $ since we are 15 minutes away. read more

Marco's Pizza - Antipasto to have salami and ham, family size and double Italian, which we got 1 ranch for $8.99. - Pizza Near Me - Prosper, Texas

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Good pizza, poor service! The mobile app lets you specify parm and pepper packs, but they literally only give you one of each for an XL specialty pizza. The delivery driver rings the doorbell, drop the pizza on the ground and run as if its 2020 in the midst of the pandemic. I'll no longer add a tip to the online order. They can ring the doorbell and get cash AFTER providing me a reasonable number of parm and pepper packets. read more

I love the pizza here and for that I'm giving them 5 stars for that reason only. I see the negative reviews on service. This is a small chain who have clearly had some challenges in getting quality help in a town such as Prosper. I'd shame some of your reviews based on service in the fact you have no idea how harmful this can also be to these smaller businesses. Aside from the pandemics issues finding help in Prosper USA is tough. Many of the kids aren't expected to hold jobs due to parents income levels. It leaves the small and family business to struggle but we expect expert service regardless. Stop it. The food, for a pizza joint is very good. They have a great thin crust which can be a challenge to get right in the pizza world. They've figured it out. As for the service related complaints and poor reviews id challenge folks to reconsider and scroll through the reviews and make a decision based on those weeded out. read more

Well, what a great experience. We haven't lived close to a Marcos pizza in 3 years. We live close to one now and it delivered a delicious pizza. We ordered online and it was ready when we drove up. Everything was fresh and delicious. read more

We are loyal Marco's customers for life! The customer service we have experienced through the years has been to notch! Great food and even better people. read more

The customer service at the Prosper location is amazing! Thank you Max for working with us school teachers on making things special for our students and their parents!! We are so thankful for yall! read more

We have pizza night every Friday night, with a large extended family that comes over. We traditionally get Domino's in Celina, but wanted to give a new, local Prosper business a chance, so we tried Marco's, despite some less than favorable reviews. We placed an order well in advance (2hrs) and asked them to deliver at 7pm. We called on its status at 7:15 and they said it was on the way. At 7:45 we called and they didn't have our order. We have several children under the age of 6 here that get ready/go to bed at 8 and needed to eat. The pizza came at 8, mouth burning hot. It was 'ok' but no better than Domino's and certainly not worth having a house full of hungry kids and parents waiting around and having to round up our order. I will never order from here again. read more

Best pizza by far that I've had, employees are nice price is a little bit expense but I feel it's far worth it

Pizza options out here just aren't great. This is another example. Greasy and somehow already tasted old and stale when we picked it up and brought it the 7 minute drive home. The cheese on the whole slice comes off with one bite. Awful. read more

Here's the reason I gave them a three, we love the pizza it's great but the service needs a major overhaul. I placed an order online last night and showed up on time to pickup two pizzas and chicken pieces. I went to the counter and gave the young lady my name, she said my order is not ready but will be done very soon. I sat down right there in front of the counter in one of the three chairs and watched the flow of customers come and go getting their orders. 15 minutes later a young man behind the counter asked my order name and I gave it to him he turned around and grabbed my order and said here it is. Then the smart mouth young lady who I spoke to at first snapped at me with "I called your name, where were you? Did you go outside?" I told her I've been sitting right here in front of you and you never called my name. She then says "Right". Come on, all your signs brag about service and quality and so far you only bring the quality. Step it up if you want customers to come back. read more