Great friendly customer service! There's a lot of discount being offered which as a customer we like. There's a lot of choices and staff are helpful. Would come back to this location again. read more

The Michael's store at the District in Tustin is a nice store. I brought some silk prints in to be framed as they were having a great sale. Grace in framing was very helpful while I picked out frames and mat colors. I didn't leave the artwork as the pieces were wrinkled and needed to be pressed. I was told that the store would let me know when the frames were in so I could bring back the art for the actual framing. I was never called. I called to check and of course the frames were in. When I dropped off the frames I got to meet Bill. He was very nice and helpful. Tonight I picked up my framed artwork. Andi was very nice and the silks and matting look beautiful! Except once I got home, unwrapped them and looked close, one of the frames had some damage. I called right away and Andi suggested I wait until tomorrow to bring it back as the manager will be in. So I will be going back tomorrow. I will update my review with the resolution. The good: Professional framing is the way to go when you value what you are framing. The bad: parking at the District Tip: do your own follow-up, don't wait for them to call you. Update: Grace gets 5 stars for fixing the frame and being so nice!! Thank you! read more

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I usually shop at this Michael's when I can't find what I need at Target. I was here last week to buy some super glue and decoration pens for shirts. The warehouse is hugeeee so they have a really big selection on everything! I wish they had more sales associates. I couldn't find any to help me look for the stuff I needed so I ended up walking around the store, just browsing. Also, there were only 2 registers open so we had to wait in line for a while. The prices of the items can be a bit pricey. Quick tip: use your phone to go on the Michael's website - they have coupons for 40% a single item! read more

I love shopping at Michaels in store and online. Unfortunately, at this location at 2807 Park Ave, Tustin, they have the worst store manager. Very rude and has no training in customer service what so ever. A month ago I needed help and was mistreated. I felt so bad that Michaels (my favorite store), hired someone with such an attitude. I decided to shop at a another Michaels store instead. What a shame!! read more

This location is mind blowing huge. As usual you will get lost and probably buy something else but it's fun to stare and shop lol. I love this store, it has everything! read more

This review is for custom framing. I ordered a custom mat for an oddly sized diploma. Customer service was fine. I wanted a double-edge mat (if that's what it's called), but it was pricey so I opted for the single-edge on a white mat (they didn't have an off-white colors to match the current mat). Oh well, I thought. The employee help me find a discount to bring my price down a good 60% and though it cost me much more than I expected, I left the store feeling pretty happy about the convenience of the whole process. He estimated that it'd be complete on Monday (3-4 business days). On Tuesday I received a call that it was ready for pick up. When I saw the product, I was extremely disappointed. There were large, noticeable cuts from overcutting the inside corners. My diploma was placed crooked within the frame. There were dark fingerprints on the white mat. I've cut mats in my three years of photography classes and knew that the cuts on the inside corners should be precise. The Michael's employee who helped me during pick-up agreed that it wasn't done properly and that they'd redo it and give me a call when it was ready. That was 8 business days ago and I had not received a phone call. I called to inquire if it was available for pick up. The employee said he'd look for my item, but then I was placed on hold for 20 minutes. I gave up and hung up. When I stopped by the store about an hour later, an employee was in the process of cutting the mat (it appeared they had forgotten about it and my call prompted service). There was smaller, but still noticeable, overcutting on the corners. I was told that this was the best that could be done, though from my experience cutting mats, I knew this was untrue. At this point I just wanted my frame, so I said thank you. Unhappy with the poor quality of work. Next time, I'll go to a different framing store for more mat color options and a quality product. read more

Its in the worst part of the District possible, right near the entrance of the District parking lot where the Costco Gas lets out. Parking is really busy - lots of traffic. The store is a good sized store, although a lot of things are misplaced and in the wrong area. Theres a whole lot of merchandise as you enter the store, so much so I have to say its a little cramped. I've been to a couple of Michaels and this is pretty much the same as the others. read more

Good deals for stuff with many coupons. Have been to here many a times between my girlfriend and myself. Keeps projects and party's in a budget. read more

I've been going to michaels for a very very very long time and I've always been self sufficient but I did ended up needing help last week. I'll have to say, Amanda is one of the very best employees hands down. She was helping me with a ton of enthusiasm and I remember thinking to myself that she must be a manager. Turns out she was and her CS really showed it. Honestly every employee should model to be like her. I'm pretty sure that's her name, I'll have to look back on my receipt. They need to have someone staffed in or near the framing department though because i've ALWAYS had to wait about 10 minutes before getting service there. read more

Avoid this michaels you are better off going to the one on Santa Ana and Bristol, I went in had a questions and this little girl with overalls (Evelin) was extremely rude! I asked a simple question and all she could do is point. The manager at this store should teach the associates to speak to people nicely I could tell on her face she didn't want to be there ! read more

Very well organized store with a great clearance section! The staff is also very kind and helpful with finding your every crafting need! There's almost always a 40% off coupon available online or on your receipt for next purchase. Albeit just 40% off one item but that saves a lot!! read more

I obnoxiously ordered a 48" by 60" canvas because it was on sale for 60$ and I have a small car. The store manager brought the massive canvas out to my car for me and she was so kind and helpful. She was also calm and patient with me while I'm clearly ditzy and had no idea how I was going to take the massive canvas home. I was truly blown away by her customer service because I feel like a lot of times employees just wouldn't care. She truly went above and beyond in helping me. She offered to help me bring the canvas to my car and then when she realized the canvas wouldn't fit into my car, she offered an idea to strap it down with some rope. She sold me some rope and then HELPED ME STRAP THE CANVAS TO MY CAR! NO EMPLOYEE HAS GONE ABOVE AND BEYOND LIKE THAT. Whoever the store manager is on April 18th at 12:00 PM, she is amazing. Even her makeup is amazing! Sadly I didn't get her name. But I think that's the type of customer service people should strive for and she is doing such an amazing job. She is incredibly caring and sweet and kind to her customers, which meant a lot to me. I ended up getting my massive canvas home in one piece because of her (Check out the pic)! I got lucky coming in on the day she was working! She is truly an angel. read more

Michaels - Massive 48" by 60" canvas and it's thick and beautiful and the manager helped me strap the canvas to the car. Perfect customer service here. - Arts & Crafts Near Me - Tustin, California

I love that they always have a 40% off coupon and their app is soooo helpful when looking for specific items! read more

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I first visited the store a year ago. The Asian clerk was very rude and I thought he was Racist. SO to give a second chance I went in to exchange some shelves for my bathroom . I HAD my receipt totalling $40.00. And it had my michaels club membership number. The again young man said the account was invalid, but it's printed on receipt. So he could only give me $3.00 each for the shelf totalling $15.00. I purchased a razor blade package. They gave me a $5.00 credit. I went back this past May 22 2022. A white woman with black stated I could not use the $5.00 credit because it was not valid. The tone of her voice, the rude disrespectful way she addresses me proves that location of employees is Racist and enjoy spreading g their systemic Racist attitude. I ve gone to other locations and they signed me up for the discount point thing and were pretty epic. But If u are a person of color be ready to b disrespected and embarrassed by these employees. read more

Nice location, huge store. This store is a crafters dream. If you are creative in any way: cake making, jewelry making, scrapbooking, sewing, knitting, the list goes on and on. You will find what you are looking for here. An added bonus is that Michael's always has a 50% or 60% off coupon/discount code on their website in addition to their markdowns in store. read more

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THEY HAVE FLOATIES ON SALE RN! Kinda disappointed they dont sell sewing machines here. Went here just for that but THEYRE SELLING FLOATIES! Random but the unicorn floatie makes up for my disappointment in lack of sewing machines read more

YO-YO-YO... The CRAFT LADY IS IN TH HOUSE! I get so excited when I come in this store. I'm a crafty momma with much to explore. Yo, Michael's is there for all I need. From beads, knitting needles, to potpourri. From art supplies to a floral piece. To a hot glue gun for scrap-booking. Michael's is there for all I need. I'm crafty - I'll paint tonight. I'm crafty - I macrame when I like. I'm crafty - I stitch like a bitch. I'm crafty - I'm a bandit for sales. I'm crafty - Yo, get a grip. I'm crafty - Michael's is just my type. I'm crafty - so blow out my hand crafted candles right. Yeah-Boy. The District Michael's ROCKS! Peace-Out! read more

I love the service here, it is by far one of the best maintained Michaels stores around. The have an excellent selection of everything I do not need or that I should buy. Thank you read more

My theory about Michael's pretty much mimic's my opinion about Fry's Electronics. Michael's is a self-serve art-supply warehouse. The prices are a bit high, but the selection is good. Every Michael's seems to be laid out a bit differently. This never used to be the case. If you ask an employee to help you find something, they are often just as perplexed as you are. Regardless, I always eventually find what I need. I love the fact that they are seeming to cater more to kids crafts now. The selection of foamy crafts and decorate-yourself visors, flip-flops and T-shirts has grown, making it easy to entertain my young nephew and niece. They still have a large selection of scrapbooking supplies to keep me happy too. A word of warning: What used to be the 'dollar area' is no longer so. Many times the prices range from $1.50 to $3.00 each item. It adds up. In Michael's defense, they never marketed this discount aisle as a "dollar" area, but many people got accustomed to that as for the longest time, things on that entire row really were just a buck! Now, do yourself a favor and visit their website before your visit. They often have a 40% off one item or 15% off entire purchase on there. This Michael's is always clean, well lit, and they don't blare their annoying store music loop. So, I'll be back. Again and again and again... read more

This location is messy and disorganized. Sometimes the check out lines take forever and they don't even bother to call other employees to open up registers and alleviate the wait time. Today I asked an employee where I could find more bags of these mini pine cones that were placed with some bags of big pine cones outside (obviously misplaced because again, disorganized). She said, "Actually, those are the last we have of those" without even bothering to check stock or walk/look around the store. So I walked around myself and lo and behold, there were stacks and stacks of them still available. So not only are the employees slow, they are also lazy and unhelpful. read more

MY HAPPY PLACE! I don't even know where my time goes by when I go to Michaels. I have so many mini projects that I am working on and I am usually able to find everything from here. I have done bunch of DIY stuff for my cousin's weddings and I was able to get all the stuff with a cheaper price from Michaels. My boyfriend has designated a corner in our place with a table and everything as my arts & craft corner. It is a big enough store and everything is easy to locate in the store. It is pretty easy to locate and has enough amount of parking space available. Staff is helpful and friendly - this lady was kind to help me find all the items from my list last time I went there. I took their free flower decoration class offered on every Wednesday evening for a month. I learned quite a bit and it was nice to bond with the fellow enthusiasts! read more

Shopped yesterday at this particular Michael's and was so disappointed with the employees, and from the other reviews it appears I'm not alone in that arena. Three staff members were down right arrogant and irritated that I interrupted them. The worst service I've witnessed in a long time!! They should post a sign upon entering that reads "we specialize in bad attitudes, irritation and don't bother me frustration" so enter at your own risk!!!!! Who hires these losers and why so many? The worst show of poor service was from an older man working in the floral department who was more than rude to a little boy (around 7 years old) who was asking him a simple question. The man said angrily "I don't understand your question." The little boy walked away with his head down and said its okay I'll find it. I will do my best to NEVER shop at this particular Michaels again, however not impressed with any I've ever been in! Again, who hires these folks that should NOT be in a customer service environment??? Are you listening management, or is it . . . birds of a feather . . . . .??? Good riddance!!!!!! read more

This is where bored OC house wives spend their time when they aren't spending their husband's money at South Coast Plaza. You can pretty much find anything craft related here at prices which seem a tad expensive. I wouldn't know if they were good deals or not since it's not my thing going craft store hopping but things here just seem a tad on the expensive side. I suppose it's a great place to go if you are a guy/girl that has a gf/bf and want to make them something hand made for a special occasion (why goes glue and glitter come to mind). Self decorated picture frames, hand draw/written cards, life size paper mâché head (or any other bodily part, heh heh heh) of the person you are dating.. whatever you want! read more

I received a vintage map as a Christmas gift and decided to get it framed at Michael's because I had a 50% off coupon from the mail. After consulting with the framing department and going over the various options, I decided that a custom made frame from here even the with the discount wasn't worth it in terms of quality. It seems like their prices are jacked up to balance out the scores of people coming in with the half off coupon. What I end up doing is buying a frame from the store and paying them a fee to assemble the map with a custom matted board. She tells me it'll be ready in two weeks. Fast forward two weeks, no call from Michael's. I decide to call the next day to ask what's going on with my order. She puts me on hold and comes back a few minutes later to tell me she can't find my order, I calm myself down and tell her to check again. She still can't find it, I'm praying for her own safety and well being that she find my map before shit hits the fan and I guess third time is a charm because she finds it - only, it hasn't been worked on. She tells me to give her an hour and it'll be ready for pick up. If it's only an hour job, wtf was the two week turn around quoted to me for? Stay away. read more

This is the Michael's that I frequent the most because it's the closest to my apartment, but if I can make the trip to another branch, I do it. Why? Two reasons: 1) Almost every time I go here to pick up a few supplies they are always out of something that I need. 2) The aisles are very unorganized and cramped. Many people have to maneuver around the store and try to figure out the best route to get from point A to B. When in the shirt section, the sizes are always not on order and the wooden letters are a NIGHTMARE. I had a difficult time finding all the letters I needed because the letters were ALL OVER THE PLACE. I almost organized the letters for them because it was driving me crazy. Oh, and they were out of stock of two of the letters I needed. Do not get me wrong. There is a bunch of standard craft items here and more, but organization and stock are two basic things that should be mastered. read more

I found an incredibly amazing deal at another Michaels location for an item and enthusiastically made a trip to this location to pick up some more of the same item with the same sku. Upon checkout, the manager Toni told me that she would be unable to apply my 15% coupon towards my purchase. I showed her my receipt from the other location the day prior and she said the other store made a mistake, they weren't supposed to give me an additional 15% off. I informed her that I had made a twenty min drive to this location to pick this up (I had a cart full of items ) and never had an issue with my 15% off teacher discount before. She would not give me the coupon. I've shopped at several locations and have never had any issues. Extremely poor customer service. I ended up walking out and purchasing nothing. They lost my business indefinitely. read more

Delnia (the person who does custom framing)is the most remarkable worker I've met in a long time. She knows exactly everything about framing and matting. My project that needed framing was a handmade textile with 3D braids. It was irregular is shape and size because it was handmade and the space I planned to hang it, is very narrow. Delnia helped me pick the correct size of frame and matting to have an ideal result. I love my new art! It was still expensive at 70 percent off with a Michaels coupon, but worth it! read more

Michaels - Hand loomed textile from Peru - Arts & Crafts Near Me - Tustin, California

Went in there for some candy molds was very pleased with my entire experience. The appearance of the store looked very clean I was able to find exactly what I was looking for. Ended up with some diamond dots that were super cute. The cashier at the register (Takahiro) had great customer service. Very friendly asked me if I found everything I needed and for my rewards card. Overall very happy with my experience :) read more

This place is amazing. I used to rarely go to Michael's, scrapbook, or even write thank you notes to people. But I visited here for some glue dots once for my lab at UCI. And I discovered dimensional stickers! Their stock on stickers is freaking awesome! I go crazy in there with the stickers, but it does get a bit pricey because each little package ranging from 1-12 pieces on average costs $2.99. But they do have some good sales and tons of good deals on racks outside the store. I rummage through there all the time and find good stuff. I've also seen cute photo albums, but those are pricey so I haven't invested in one.. yet, we'll see how long I can hold out for. They also have great scrapbooking paper if you want to go all out and make your own photo album. And cute photo storage boxes. read more

I was here with my sister to get supplies for my niece's 1st birthday party. Shelby saved the day! She's super knowledgeable about all things arts & crafts! She walked us through every aisle and helped us buy all the supplies we required -- didn't force us into buying anything we didn't really need. read more

I have been here a few times lately. I am new to crafts and never buy a lot but have a specific something I want. The ladies have always helped me find what it is or at least join me in my hunt for the obscure. They signed me up for coupons and I got a discount at register my first time, which was nice. They have an app that also has coupons every week - which has already saved me about $10. The place is very big and can be over whelming, so if you need help ask. It was a bit off putting to see some other customers get rude or act annoyed to the workers when they had to wait their turn. They are people and are trying to help everyone, be patient ladies! I will keep coming back to this places. I like it a lot. read more

Brah, is there something wrong with all the arts and craft shops I go to? Last time it was Jo-Anns, now its Michaels. First of all parking is a bloody nightmare, its like ridiculously bad, which has nothing to do with the store but my dear.... theres cars all over the place and it takes an eternity to back out of the space because everyone trynna zoom by. Then when you walk in, everything looked like someone dropped a nuclear bomb in the store and they left everything where it was. I mean common, even the one near my house in NorCal is a lot cleaner, and its in the bad part of the city. Then the aisle for ribbons was in this tiny tucked away corner which can only really accommodate one person at a time. Maybe its me, or maybe all arts and crafts store suck at stocking, but there were NO COLORS to choose from for the ribbons. Or at least the colours I wanted, and when you ask somebody working, they just give you a blank stare, and tell you no, and don't bother checking for you. Ridiculous, at least the cashier was nice, and the colours I did end up choosing because they did have it turned out fantastic. read more

I admit it - I'm a bit of a crafty bitch. (can you say the b-word on yelp?) I'm a fan of this Michael's because of its size and selection. The place is huge. They have a fairly extensive collection of designer paper for scrapbooking / card-making. And it includes a wide range of designs - everything from cutesy designs to more modern designs. I feel like I'm cheating on my SU demonstrator every time I buy paper from Michaels, but that quickly disappears. If you're ever looking for affordable holiday decorations - come here. Their holiday decorations are usually 30% in the weeks up to the holiday and up to 70% in the weeks following. Score!! read more

This is my go-to Michaels whenever I need any craft materials. The one in Tustin near Red Hill is very run down and old, but this location is fairly clean and nice. The customer service is practically non-existent though so don't expect to get any assistance. I like roaming this place anyways since I love buying supplies that I don't need haha. Their scrapbooking section is great, lots of stickers and gems to choose from. Also their swirly gem stickies are the best for using to decorate your face for festivals :) Beats placing one individual gem after the other! The only reason why I deducted a star is because it's at the District haha. That place is a nightmare to get in and out of. read more

Two employees hugging and me getting the irritated look from them when asking for a price check. When you are roaming around the store, there is absolutely no associate on the floor. Why? Cuz they were all in a room w/ windows having a meeting. Seriously?! Although the cashier was nice and also informed me to download the Michael's app for coupons. read more

I like to go to michaels but This place sucks, Seriously !!!!! The people who work there.. OMG not helping at all and Not profesional. Put some smile and help your customer please !! Bad bad customer service !!!!!!!!! read more

These bozos. $1,200 for custom framing on 5 pieces and now 4 of 5 have had to go back. They have fallen off the wall and damaged our furniture. Lucky for them no one was hit, but the quality of this specific service is compete garbage read more

Many of my friends call me the female Larry David. I swear I live in a Seinfeld episode because ridiculous things constantly happen to me. This weekend at Michael's in Tustin was no different. I had a 40% off 1 Item coupon (which Michael's emails out at LEAST 2x per week). When I gave the coupon to the cashier, she started to tear it in half. I stopped her and said, "Wait! I have my shopping list written on the back!" She looked at the list and said, "Sorry ma'am. Once I am given a receipt from a customer I cannot give it back." And she proceeded to tear it up. Shocked, I said "You could have let me snap a photo of it or write it down...but whatever." The woman in line behind me even said, "Like she couldn't just go home and print out another one...geez." When the cashier printed my receipt...what do you think came out with it? That's right...a 40% off coupon. I showed it to her and said, "Wow...I guess I will make sure not to write my shopping list on this one...or the one I get in my email tonight..and tomorrow morning." The best thing I can say about this Michael's is it's the cleanest one I've been to, it's the biggest, and it's very well stocked. read more

It's always fun going to this store. They have so much great stuff, that I find it hard to tear myself away. Highly recommend read more

I think this Michael's is one of the best that I have been to. The aisles are clean and organized neatly. The staff are pretty hit or miss- some have been nice and some have been lazy/unhelpful. I would definitely come back here again since I'm in this plaza all the time. read more