Great service department with friendly people and a complete video overview that gets emailed to you at the end of the appointment. Is it the cheapest? No. But these are weird cars that I wouldn't trust to just any mechanic. We bought the car for our teenager, in used condition, from somewhere else. We know that if they aren't cared for right, they won't last but we got it cheap so we're paying in service costs to keep it reliable. But I feel like you get what you pay for here. They do offer a loaner for bigger repairs if you set it up in advance. The waiting area for smaller services is comfortable, clean and has complimentary water/coffee, and restrooms. So why 4 stars instead of 5? The only down side is when you call, you get an automated phone experience that you have to ask for a human. I get that automating things is all of the rage but it's just a waste of time to your customer. And if you do call, the automated script that they do over the phone, you could have done on the website but the website doesn't have everything (and neither does the automated phone system), so that's why you are picking up the phone to call. It's not doing anything extra to help the customer. Get rid of that roadblock to service and you'll get all 5 stars. read more

I have not been back to this Mini since a bad experience I had years ago but with multiple things I needed to have done on my car I felt the need to go back to get this all taken care of properly compared to finding multiple places to get certain things done at. I was able to call and make an appointment pretty easily considering Minis tell you exactly what needs to be done and I was able to make an appointment within a few days that also included a rental car. The services did take most of the day which I did expect since there was more than one thing but the rental car process and signing paperwork was quick and easy and though it was expensive it was cheaper than other places I have tried to look into which is surprising being at the dealership and I felt like this experience was a lot better than it was years ago so I will be back - hopefully not for awhile lol but I will be when I need to. read more

SCAM/SLEAZE ALERT: I was interested in a 2024 Mini Cooper SE that they were advertising on-line. It was a really good deal and I should have know "if it's too good to be true it's probably not". Anyway I logged on the next day and saw that it has sold. A few days later they contacted me and told me that there had been a mistake and the car hadn't been sold. I made an appointment and drove 35 miles to take a look at it. The salesman played "dumb" and blamed it on A.I.. I am convinced it was a fishing scam, it's likely that car never existed. What a sleezy way to get people in the door. read more

August 2025, my car would not start. Towed my car to the dealership. Initially, they wanted a $290 diagnostic fee, this was later waived. Took 2 days to diagnose a dead 12v battery. No 12v batteries in stock, took 3 more days to order & receive. 2 more days to install. 7 days total at dealership. Original quote was $500. When I picked up the car, the bill was $1033. Service advisor off that day and no one else was there to explain the price increase. Service advisor said he would be arrange a Uber ride between dealership and car rental. There was no Uber for me. Instead a shuttle was used. I don't mind using a shuttle, but it was not what I was looking for. My past 3 calls with service advisor ended with him saying "I"ll call you right back!" Never has. The day after I picked up my car, service advisor called to say "car is ready". I asked about extra $500 charge. He knew nothing about it, but another " I'll take care of you, and call you right back with answer and refund your money." No call yet, or refund. I sure miss the days of 1 hour fast, reliable service at Sear and their Die Hard Battery replacement. One star review???? way to high read more

So far, I've only gotten inspection videos from Mario. I'm sure other techs are good,but when I see it is Mario working on my car I'm like...SCORE! He has done my routine maintenance and a couple bigger repairs on my R57 and I am not kidding when I say that my car runs better than when I got it new. The whole service department is great. The service peeps are ultra friendly and the reps will mention the specials instead of making me pay full price which makes me feel like I am not just a dollar sign to them. I appreciate that. Trust isn't easy to earn especially nowadays , so thanks Mini of Escondido. read more

I just bought the new 2025 mini countryman and Peter was my sales person and he was amazing. Great communication ,fast easy to work with made the process of buying a car almost fun. I recommend mini Escondido 1000 stars. Thanks for the great experience. read more

BMW / Mini Escondido Zero stars dealer ! Stay away from them !! Went there to test drive a car and see if I can get a "good deal" for trading in my car and purchase a new car from them. After test driving the car, I was ready and willing to purchase the car and close a deal. The experience with the sales rep was great until the sales manager got involved. The sales manager came in and simply saying "here is my deal if you don't like it just away out the door." The attitude and disrespect and lack of customer was a first I have seen in a long time. Prior to going to this BMW I shopped around for deals, everyone has been respectful, talked number the way dealers usually do. I understand car dealing is a negotiation process and sometimes you do not get the deal that you wish for but it's always done with respect to the client. The tone the manager used was disrespectful, made you feel like you are nobody and doing you a favor talking to you. Simply bad customer service. Even if the deal was good, their attitude doesn't want you to make a deal with them and much better going somewhere else even if paying a bit more!! Stay away as you will get exhausted from being there and don't let them ruin your day! read more

I am the owner of a 2019 Mini Cooper Hardtop. On April 18, 2024, while I was driving, the Driving Stabilization warning came on and the traction control light. The steering became stiff and I had to pull over. Repeated restarts caused the same events to occur. I had the vehicle towed to Mini of Escondido service and after a diagnostic was performed, the Click and Drive power supply had to be repositioned due to an increase of electrical demand. I was told a wiring kit was needed to separate the Click and Drive from the steering wiring. I realized that I used the Mini Click and Drive System USB port for the first time to charge my cell phone instead of the port in the dash and using the Click and Drive port caused the steering issue. I was charged $92.18 for parts and $836.00 for labor. After consulting with my service technician, there was a discount of $185.64 but the service manager refused to allow the repair to be completed at no charge to me. The final cost was $748.26 for a wiring issue that Mini Service was aware of but I was required to pay for. The Click and Drive and steering wiring should have been covered by a recall. This is the 5th Mini I have owned since 2006 and I have never complained about service I have received in the past but, this is a failure of Mini of Escondido to acknowledge their responsibility to a loyal customer. After receiving a "How was your service" survey, I sent the above comments to Mini of Escondido and to date have not received a response. read more

Do not use this dealer for mini service!!! They have had my car for three weeks and have not responded to any inquiries about the status of my services. I have texted and called multiple times and have not received any responses. The only communication from them is to approve additional expenses on additional work. After three weeks, they called me back (2 hours later) and told me the work is not yet finished. Do not use this dealer for automotive service!!! read more

Joseph at MINI of Escondido was very pleasant to work with. I bought my dream MINI. There was no haggle or runaround while purchasing the car. We agreed on a price and the process was quick from then on. He was knowledgeable about the inventory on hand and gave me options. I recommend him and the team. The sales manager was professional and introduced himself to me. I felt at home and welcomed. Great customer service and experience. read more

MINI of Escondido - Car Dealers Near Me - Escondido, California

I purchased a Mini Cooper S from this dealership on Aug. 14th, I made it 100% clear that my payment had to be NO MORE than $419 a month. The little MINI I found was $28K-perfectly inline with what I needed! All paperwork signed(no physical papers in hand....)first shady feeling.... I was out the door, SO I THOUGHT. Instead, as I went for the door I was steered into the head of finance gentleman's office. 45 minutes, and close to $10k worth of extended warranties later I left with a $586 a month payment.... I got home(still in shock)had a panic attack and knew I needed to return it... only to find that the 3 day cooling off paperwork had been slid under my hand while signing everything else and it would cost me thousands just to return it. SECOND SHADY smack! Within days the little car with 24k miles on it started cutting out and lunging forward at the red/green lights. I took it in and they serviced it, said it was good to go again-while I waited I went back into the dealership, thought I'd try and stop the bleeding and void all the extra warranties, the finance manager told me that the brakes were needing to be replaced SOON and it would cost me around $2500 w-o the warranty... the only thing I got help with... was putting the payment off for another couple months. This past Saturday I decided I'd remove the sticker on the windshield.... THE WINDSHIELD IS BROKEN! UNDER THE NEW DMV sticker from the dealership!!!! FINAL SHADY AF PART... I took it to get the windows tinted last night... the window tint guy says, "hey! You told me this was a 2019." I said well yeah-I just got the registration, that's what I was told at the dealership. "Well ITS NOT!" Sure enough, in the door, on the VIN it says 3/18! And that's the cut of the window tint THAT FIT! The "certified-used car info" in the window when I test drove it said 2018, when I signed paperwork they said oh it's a 2019!!! Yippee, we all celebrated! NOT! I paid more thinking it was a 2019, paid registration AND INSURANCE for a 2019 car and it was built in 2018! There may be a loophole that makes this ok-there shouldn't be! BUT,,,,, the part I have a problem with is the way this ENTIRE dealership didn't disclose ANYTHING TO ME-yeah I should have looked at every single document and read it before I signed. I've never dealt with someone swindling me before while smiling and being so sweet saying "ITS ALL GOOD, just trust us." I will NEVER "just trust ANYONE" selling me anything again because of these snake oil salesmen. I'm writing to the owner of this dealership and to the German manufacturers of MINI TODAY to let them know what is REALLY GOING ON HERE! *********BUYERS BEWARE!!!************ Unless you're ready to read EVERY LINE of every contract and second guess everything your told.... RUN, RUN, RUN!!!!! Do not even slow down to walk to another dealership!!! I wouldn't send a known enemy to this place! My little MINI is lunging at the light so bad that I thought I was going to hit the car in-front of me last night. So it's going back to be looked at again and have the windshield replaced-on my 10K worth of warranty because I'm SURE they'll tell me it was done AFTER I PURCHASED it even though I've put less than 200 miles on it since I purchased it 5 weeks ago. I'm BEYOND DISAPPOINTED with the way this dealership works and would NOT recommend it to ANYONE for ANY reason as of today. Especially for what I thought would be such a "CLASSY" dealership. NO WAY. AND MINI OF ESCONDIDO-DONT COMMENT "EMAIL US WITH YOUR PREFERRED CONTACT!" YOU HAVE ALL MY INFO, maybe you'll find it a little more important after your bosses contact you, and you aren't getting more cars from your manufacturers because of these reviews because IM JUST GETTING STARTED! EVERYONE IS GOING TO KNOW EXACTLY HOW YOU TREAT PEOPLE AND HOW SHADY AF YOU ARE!!!! read more

MINI of Escondido - VIN # and year this car really is! - Car Dealers Near Me - Escondido, California

I was shopping for a car for my son and found a 2013 BMW 328i on the lot at Mini of Escondido. We had spoken to Rico Ballestrasee on a previous visit and called him to see if the car was still available. He had the car ready to test drive when we arrived, and after a short negotiation, we did the deal. There were a few other customers ahead of us, so it took some time for complete the paperwork, but all in all, pretty painless. We picked up the car later in the week and Rico had it completely detailed for us with a full tank of gas. We had a brake pad replacement light trigger later that week. I called Rico and he arranged for a no-charge service visit and got us a loaner car. We are very happy with the car and the after purchase service experience. read more

MINI of Escondido - Car Dealers Near Me - Escondido, California

Lackluster Salesmanship, Borderline Unethical Games, Incompetant+Unapolgetic Staff ============ Me and my wife, have had 3 minis. We had planned our upgrade from a 2014 2dr cooper s to the clubman this year since having 2 kids now it would fit and we thought the car looked exotic and electrifying. We picked out our combination and sent it to two dealers. This dealership had our car come in earlier than expected and when the photo was sent we noticed the car was ordered wrong. This was my first red flag, and I told my wife that there was no way I should be purchasing a vehicle from this dealership, given its previous reputation as Brecht BMW. The Salesperson who "assisted" us was too eager to get home that evening, so we never had a full demo of the features of the car; I would believe if I had ordered a car directly from any other Mini dealer there would have been a fun, get to know the car experience rather than high pressure tactics used in order to get a commission paid. I was fed up and started texting my wife in the showroom about how much of a disaster this had been and I'd be thrilled to leave here immediately. Upon walking out the first time after a bad negotiation process, my car which was one of very few left at night in the lot was BLOCKED by one of the vehicles from leaving. I receive a frantic call on my cell from the manager, who lowballed my trade in and wanted to give his final offer as I was traveling home. I really did feel bad for the manager since he had to resort to acting like a used car salesman rather than a premiere luxury auto executive. FYI All Service Contracts in California are Cancelable within 60days. ============ Finance manager was giving me a shakedown in order to secure a maintenance package; which made absolutely no sense. I later called mini corporate and wanted them to explain what the MPU maitainence package entailed for the price and they were unable to give me a straight answer. I filled out a cancellation form and about a few months I was refunded. I really had no hard feelings for Sergey, he was just trying to do his job. Lying Service Advisors, Condescending Service Manager and Lack of Respect to Property ============ Upon test driving and driving the car home there was a strange ticking noise coming from the newly installed wheels, front drivers side. I took it into service and drove with the shop foreman who also observed the ticking noise. The supposed cause was initially bad weight spacing in the wheel. Approximately 3 weeks later I turn the car in for the window tint and when I get in the car and drive I immediately notice an interior tapping noise coming from the drivers side passenger roof area. I roll the windows down, I put the seat down, I put the sunroof down or tilted, I had my wife drive as I sat in the back to find the issue and held on to the handle bar. No difference. But when I tried the other side of the car I started to notice things like the trim items were looser on the drivers side than the passenger side. I document and record the issues and start to search online for similar issues with no conclusions than to take it to the dealer and demand a repair. My wife and I went 4 times, with a brand new car out of service between 3/26 to 5/3. We had 4 separate rental cars that had no abnormal noises and it felt like going into the dealership was an episode of Groundhog Day. My wife drove with our service advisor, Jack S and the foreman I drove with during the ticking noise and they all agreed with her that they heard it. But to my dismay the service advisor I was working with, Jack S changed his story several times about him being in the car with my wife and listening to the noise. During the three weeks I emailed mini corporate 3/26 and on 3/31 to atyourservice asking for guidance and help. No response. I emailed the AVP on 3/11 with no response either about how unhappy I was with the entire experience. I asked Jack S on 4/6 to have the Service Manager call me, because wouldn't you think that a manager should have been involved if a car has been through the shop 4 times with no solve? I called mini corporate on Apr 6th for guidance, Monique said I needed to contact the service manager and I said to log this and I will immediately request the SM to contact me. I was never contacted and days later Apr 11 I receive a text message that the service manager "could not really hear anything" and at that time I contacted corporate again and create a ticket. My corporate desigee Alissa provided no help to me and said I should pickup the car. Upon picking up the car on 5/3, the sunvisor was not put back in place and the front drivers tire was flat. (SHAME ON YOU ESCONDIDO MINI) People who can actually help you ============ San Diego Mini cared and was able to fix the issue in days AND DID GREAT WORK. Mack at Mini Independent was another GREAT resource in diagnosing the car when you feel the dealer was doing unnecessary warranty work. read more

MINI of Escondido - A new car with less than 2k miles in the shop for weeks comes home with a flat tire. SHAME ON YOU MINI OF ESCONDIDO! - Car Dealers Near Me - Escondido, California

I had an excellent experience getting my mini serviced with these guys. Courteous, Professional folks. I received top notch service and enjoyed comfortable surroundings during my wait time. Highly recommend this establishment. read more

I'd like to be positive but. Less than 47,000 miles, not driven hard, 2012 Mini Cooper S, dealer serviced in D.C. and now Escondido. Recently every time I go into this place it's a disaster. I get the oil changed once a year. A rear seal replaced and with only 3400 miles, less than two years on the car guess what ... a disaster!Telling me it's leaking again for another $5000, first time it was $4000! A time before, no engine issues they want to clean the fuel injection system, them it's a fixed rubber part for suspension part for over $2000, no unusual tire wear or steering shakes. I even got a nasty note on the bill I left something connected when the car was in for service... a cable from the auxiliary connection for an IPhone! Never had that problem before! I got a radiator hose and what I was told it was an upgrade to the cooling system... $1200! I didn't get it done last year for the estimate of $700, rounded, but a year later ...! Yes I realize that it's a Mini with German engine, Japanese trans mission owned by BMW, but really ... read more

CAN A GIRL GET TREATED RIGHT??? WORD TO THE WISE!!!!!!! WARNING. Their is nothing quite like finding a good deal on a used car. That feeling you get when you find the perfect car at the perfect price is indescribable. Unfortunately, that feeling changes quickly when a MANAGER at the dealership CHANGES the price of the car TO A higher price than advertised sticker price. Perhaps they mis-priced the vehicle, or didn't remember to update the sticker price after a sale period - either way, changing the sticker price on a car is considered Auto Fraud, and you have a legal recourse. The residual balance of YOUR last lease is the banks problem. The dealership has zero responsibility. They pocket your money. The dealership lied to my face. I was told they had to ding me on every issue and mileage because Mini Cooper Corporate demanded it. NOT!! This entire deal was fraudulent. In my pictures you will see the up charge that the Manger BRETT put on my contract. I asked what is the actual cost of the car? The manager Brett blurted out its only $28,190. Then the salesmen Micheal told the manager Brett twice the car was $26,800 Shame on your Brett!! I asked twice what was the final price - it was still raised. ILLEGAL!!! The car still is 30,000, so when I saw how it Wasn't detailed I said something. I was assured it would be perfect. The car was parked under a dark back carport. I showed them right away all the dirt and chunks of wax. FYI I was told - you can clean it myself at home. I was told I should use this wax I have at home. EVERY NEW MINI MODEL HAS DIFFERENT FEATURES each year they release. The salesmen handed me the keys and walked inside. I sat in the car for at least 10 minutes figuring out what's what and what's different. I still had Chunks of white blotches in every nook and cranny. The carpets where filthy with dirt everywhere and smudged finger prints all over even in the back. I'm pretty sure I didn't drive the car home from the back seat. The engine compartment was caked with dust and dirt. I actually texted Micheal telling him what a mess the car was and I received an apology after the second I'm not happy. I showed them the rags used to basically I used to wipe down the detailed car and nothing else. Then I had to throw out the boyfriend is upset and then the manager Brett so graciously told Michael I could bring it in to get it detailed. Great!!!! It's a 2 hour round trip!! OHN (OH HELL NO). I asked for the cargo net and tire bolts removal kit. That has seemed to be "It sucks to be you". I was sent my old cargo net for a three-year-old mini Cooper that doesn't fit the 2020 model. Asked for the information on the complete car inspection on the car. It' had 4,600 miles on it. Basically the car isn't certified. The finance department was just as exciting as the contract numbers. The guy tried to tell me Mini doesn't do anything but oil changes now. WHAT??? I declined the several outrageous warranties because I wasn't told it's wasn't certified. ILLEGAL. Now hold on to your panties this is a good one. The digital screen that I had to sign was Mysteriously having some malfunctions. IT LOOKED torn in half and missing the entire center section of each page ON THE SCREEN. . I was told you know computers they have issues. So rambling through that I WAS handed papers I kind of didn't want to think they were going to screw me but I WAS!! Got home with a nasty dirty car with chunks of wax in every nook and cranny filthy engine. I find this form in my paperwork that was never shown to me that I have no warranty with the dealership. I sent a text saying how shitty that was. Now here comes the kicker --- I was told I got a great deal. OMG WHAT THE F The sad part ladies is I only got a response saying MY BOYFRIEND WAS MAD. I flipping don't have one!!!! read more

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Zero Stars for a Scam. Mini of Escondido told me my 2010 Mini needed $10,000 worth of repairs and I should sell it to CarMax instead. They lied. After twelve years of excellent service, the service department as run by the new owner Penske is incompetent and dishonest. I brought my 2010 Mini Cooper S into "Mini of Escondido" for service last Monday. I bought the car there in 2010 when it was owed by Brecht, and it had been serviced there exclusively for the last 12 years. Brandon Martinez was my service advisor for most of this time. Clearly, Brandon's assistance and the work of the shop were highly satisfactory because I never took my Cooper anywhere else. Minis are pricey to work on, but I always received an honest statement of what needed to be fixed and fair pricing. I could rely on their honesty, knowledge, and integrity. This car has less than 100,000 miles, and I have always taken very good care of it. But things have changed. Penske now owns the dealership. Brandon is gone and apparently so are the shop people who know how to diagnose and service a Mini honestly and with integrity. After two days in the shop and after a video inspection of the car that said I needed a new clutch and that many systems were leaking, service advisor, Derek Brecht, told me that it would cost $10,000 to repair the car, and I should just go sell it to CarMax because they would not inspect the car thoroughly and find its problems. He told me that a new clutch alone would cost $6200. None of this turned out to be true. I sent the video to Mack Poor at San Diego Mini Independent Garage just off Miramar Road for a second opinion. Mack reviewed it and told me to bring the car in. The car did not need a new clutch, and a clutch does not cost $6200; it costs $3100. The various leaks were not leaks. Instead, the water pump needed to be replaced. The cost of the water pump and a thorough inspection of all the systems in my Mini was one-third of Derek Brecht's $10,000 estimate. And I repeat, I did not need a new clutch. (What Derek Brecht did not know was my car's clutch is not the original 2010 clutch.) And Max was able to eliminate the noise on acceleration that had caused me to take my Cooper to Mini of Escondido in the first place. Notably, Mini of Escondido remained unable to diagnose the noise and had no idea how to eliminate it other than to tell me sell my car to CarMax. Beware of this service department. And never sell a car that you know is in need of substantial repair without disclosure to the buyer that something is wrong with the car. Derek Brecht's advice could get you in big legal trouble. And how do I know that? I am an attorney of many years experience. If you sell a car knowing it has a substantial defect such as a bad clutch without disclosure, and if the buyer winds up injured as a result, you could be on the hook for a large damage award. Derek Brecht and Mini of Escondio are out to take you. Beware. And yes, I have informed MINI USA of this experience with a formly honest and reliable dealership. read more

Alls well that ends well! Would like to thank Megan Quezada and Peter Ward for resolving the financing issues we had and helping me secure the Mini Countryman that I wanted. Outstanding customer service and looking forward to getting my wife into a Mini as well. Thanks for listening to my concerns and presenting options that made my deal possible:) read more

My experience at Mini of Escondido could not have been any better. I worked with Derek and he was a pleasure to work with. I also went back to get the stripes put on and the service department was also outstanding. I got a loaner car and there was an issue with the stripes and they let me have it longer than planned without any problems. I LOVE my mini and the service provided by Mini of Escondido. read more

Visited Mini of Escondido by appointment on 4/30/2020. Listed sale price of $16,306. Not listed anywhere in their ads is the hidden cost of purchasing a Lo Jack and a 3M sealant for an additional $1100. Not optional. So the REAL sale price is $17,406. Then add your tax and title. The manager Vito offered that he had searched a 150 mile radius and no one could beat his price. He sent me his metrics and in fact when you added in the sneaky $1100. His offer was not the lowest in a 150 mile radius. I would caution anyone looking here to purchase a used or CPO vehicle, to recognize there is no room for negotiation. Believe it or not, you will not be able to negotiate and instead pay a higher price due to deceptive add ons that are not optional. If you can't take the dealer at face value at the beginning of the sale, how is the relationship going to extend to trusting them with truth-telling when it comes to service? However, if you are not concerned about sticking to a budget and don't really mind the inflatables, go for it! Joe our sales rep was very nice. However, the rubber meets the road on the finance side and he had no offers to make it worthwhile. Not even a substitute car. Perhaps it was because we were cash buyers? They say it doesn't matter... but I am sure it actually does. CarMax and Carvana... we are coming for you!!! I would rather pay more for honesty than tricky sales tactics. read more

MINI of Escondido - Listed sale price of $16,306. The REAL sale price is $17,406. Then add your tax and title. - Car Dealers Near Me - Escondido, California

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The team at Mini / BMW of Escondido can only be described as consummate professionals who are focused on providing the best service and sell the nicest cars around. The showroom is full of cars that showcase a high level of taste and knowledge of what's core to the Mini and BMW brands. I worked with Angel, who was extremely responsive throughout the process. He answered all my texts timely prior to me getting to the dealership and the deal we struck on the phone (which was good) was no where near as good as the final deal that I was helped with by Moby (a very knowledgeable, thorough and understanding business manager who was able to help me structure a plan that meet my service needs within my budget.) The staff was kind, even though I had my kids with me who were not the quietest. In spite of that, were gifted candy canes by Ashley and provided with a space to stay out of the way of other patrons. Jeremy, my main sales person, was very fast and thorough. He ensured my car was ready and addressed all my questions and concerns. This was the best, easiest, and most thorough car purchase (I've done this 10 times before) I have ever done. I recommend this place to anyone buying a MINI or BMW read more

I had an great experience with Joe. He worked hard to get us a very good deal. He was patient and stayed late to allow us to take that home. Highly recommend him as your sales consultant Thank you read more

I worked with Brian Haro-Aquino and he was amazing. He was extremely responsive to my emails and helpful with everything I needed. He wasn't pushy and he made me feel comfortable with my choices. He's everything a salesperson should be! read more

I would give the service department zero stars if I could. Mini of Escondido Service department sucks... I hate having to take my Mini to them for service. Not only are the service techs lost (Jorge (SorryGeorge)) but they nickel and dime you over any little thing. They suckered me by telling me the part was still under warranty to get me t drive in but when I drove in the part had magically run out of warranty. The person I talked to on the phone was no where to be found. I'd been taking my Mini to that service department just cuz its the nearest Mini Service center to me, and it went from them doing all the work to me only taking it there for oil changes to now I will never be back to that place. Stay away from the service department. They SUCK... read more

Great service experience! I had a used Mini Cooper in our inventory that had a bad O2 sensor... I called and spoke with Brandon who told me to bring it in with no issues because it was still under warranty. I dropped it off the next day, and received a call the following day from one of his co-workers letting me know the vehicle was done and ready for pick-up. There's nothing better than when service advisors actually communicate with each other to make sure their customers are taken care of even on their day off! read more

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My Mini Countryman had the brake lights pop up as well as the tire light so I knew I had to bring it in and get it fixed. I was worrying about the money it would cost to get everything fixed (because we all know car parts and services can get expensive!) That's when Jack, the man helping me sign my car in and go over my records, gave me the best news ever! I apparently pre paid for extra services like brake changes and basic maintenance so I wasn't going to have to pay for anything! I got so lucky that he checked my pre paid packages and gave me that amazing news! If you are dropping of your car and want someone's help there I'd definitely recommend Jack! It doesn't end there though, I was running late and had to get to work (because I dropped off the car before work) and needed a courtesy/rental car. Jack literally got everything done in like 5 minutes and then sent me over to Kendra to get the courtesy/rental car. Kendra was so sweet and when I realized that I didn't have my paper copy of my insurance she said a digital copy was fine! I was able to get everything done through my phone with her help! So with that I jumped in my courtesy/rental car went to work and by the end of the day came back around 5:40. I felt bad because they close at 6 but I get off work at 5 and with traffic got there at 5:37 exactly. I hate to be that person who comes in like near closing time, because I know everyone is just ready for the day to be over. So when I ran in and apologized they told me that it was no trouble to them that I got there at that time. I checked out fast (again like 5-8 minutes tops) and got back on the road to try and beat traffic ... and wait this is the finale of the story, THEY WASHED MY CAR AND CLEANED/VACUUMED THE INSIDE!! I'm so lazy I never take my car in to get washed or cleaned. My car was like new again and the whole experience just made my day! So thanks again to Jack and Kendra! They are definitely making the painstaking task of taking your car in for service super easy! read more

An absolutely stellar car buying experience. Jerry was my sales guy and he was great! I've purchased many cars in my life and this was absolutely the greatest buying experience ever. At this point I can't imagine buying a car from anyone else. Drove by during the evening to just browse the vehicles on the lot and Jerry came out just to check on me. Not pushy like you expect from any dealership. He gave me space and answered questions as I had them. I even apologized since I knew it was late and I was afraid I was keeping him but he reassured me all was good. We took one car out just so I could get a feel for it to see if Mini is a car for me. Anyway I got his card and said I'd think on it and come by the next day to test drive some cars. To my surprise I didn't get any phone calls the next morning... As with any dealership that has my phone number I was expecting some hassling calls encouraging me to hurry and come down before some made up deal is over. I was very happy this didn't happen! I came by the dealership and Jerry came out to greet me as I arrived. We ended up test driving about 6 different cars. I really wanted to get a feel for the different models. Jerry was very knowledgable on all of them and would go through the pros and cons as they pertain to my needs for each car. He was very patient and really let me experience each model. We found one that had really everything I wanted and the right price. Only problem was the color. So we headed inside to browse the inventory. I was impressed as the sheer amount of cars available and even more impressed that Jerry was even searching inventory that was coming later (not even on the lot yet). That's a bold move considering I'd have to wait and could change my mind. That shows me though that he was truly vested in making sure I got exactly what I wanted. As we scrolled through the inventory on his computer I spotted one that looked just right. To my surprise it was literally the Mini that was parked behind me in the show room. I didn't want to be a pain so I asked Jerry to find a similar one just so I could test drive it (mind you we had already test driven several other cars). He said how about we take this one out. I was happily surprised when he said it wouldn't be a problem pulling it out of the showroom. Fast forward... I could immediately tell this was MY car... Everything about it was perfection. The paperwork process was quick and easy. I had a trade in that they gave me a great deal on. People will dissuade you from trading in saying that you can make better money selling it. That may be true but honestly I felt like they more than adequately compensated me for my trade in. We had one little minor miscommunication on the paperwork and add ons that I won't go into detail about here but I'll say this. The paperwork was done and I was off the lot. They could have easily blown me off but they totally made everything right and even went above and beyond to make sure that I'm happy with the experience. That totally gives me confidence that these guys are above board and will take care of me. I'll close this out by reiterating that this was quite frankly the greatest car buying experience of my life. This is probably the first car that I've ever bought that I can say is 100% exactly what I want. There was ZERO compromise on my part and I can't thank Jerry enough for the spectacular service. Oh... btw... You get free car washes for life as long as you have the car. That's no joke... seriously an amazing benefit of buying from them. You can't go wrong. read more

MINI of Escondido - Mini Cooper S - Car Dealers Near Me - Escondido, California

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I had a great experience with Rico Ballestrasse. He was very helpful, polite and straightforward. I'm in Orange County, 60 miles away from this dealership so I initially negotiated and communicated through text messages with Rico. He was very responsive and worked out a great deal and gave me the final figures over the phone. Before I scheduled to pick up the car , I asked him if there's anything I should be concerned about the car that he could share with me. I just don't want to be disappointed when I get there . I am buying a used car so sometimes pictures can be deceiving. He took good pictures of some minor scratches in the bumper and sent it over to me. He was honest and transparent. Overall, car looks great. Even better than expected. Jeannie from finance was equally great. She was very professional, friendly and polite. She made the paperwork process seamless, it was a breeze. Thanks again for your excellent service! I highly recommend them. You will walk away feeling good about your purchase. read more

There certainly are many cars in the price range of what a new Mini Cooper S costs, especially once you start adding options, but few are as fun to drive. I considered Mercedes CLA, Acura ILX, TLX among others but my experience shopping those brands locally, wasn't impressive or accommodating. If the service isn't great, the experience as a whole suffers. My schedule is very busy and I needed to do as much legwork away from the dealer as possible. While it seemed to be an issue with other dealers, Mini of Escondido, specifically CJ and Mike, were extremely accommodating. Never pushy and worked hard to get the car I wanted in my budget. This is the 3rd Mini I've purchased or leased from Mini of Escondido. They absolutely have the best service which is why I keep coming back. While the services added on at the time of financing are typically silly expensive, like all brands, there is no fault with the rest of the experience. Thank you for great service! read more

This Mini is so close to my work, that I go to this one more often than the one in Kearny Mesa. The customer service is better here, in my opinion, maybe because the shop is smaller and has a more casual atmosphere. Went yesterday to get a sun shade for the window of my friend's Mini as gift, and ok, it was $70 for just protecting the car's window but you get the highest quality in materials, easy to manipulate and is not the classic aluminum foil type of protector, plus comes with the Mini logo, which for Mini owners is always a nice touch. Check out the gift shop inside, always something new, love those shirts and huge bags for gym or just whatever, mostly for females. Mini is always a Max! read more

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Very impressed with the Service Dept at the Escondido Mini, friendly staff, on time and a very nice facility. I personally live downtown, work in Vista and Escondido is definitely out of my way. I knew I needed to come in for my first service and originally called the Kearny Mesa location, I needed a Saturday appt as I work full-time and they were close by so it seemed perfect. They didn't have an appt for 5 weeks out and I knew I wouldn't be able to bring it in during the work hours, no loaner car was even mentioned at this point, I was so frustrated I was even going to take it to a non mini dealership. That's when I called Escondido, within minutes the gal asked me if I needed a loaner car for the day, this now worked out perfect. I dropped it off at 7am, went to work and picked it up at 6pm, it was great. My appt accidentally got scheduled for the next week, that could have been my fault but either way they took my car and within 15 minutes enterprise was there with the rental car for me. Bernie helped me out and he was great. He walked me through everything they were going to do, I had let him know about one problem and that got fixed. He called me in the middle of my appt to let me know the status of the car and when I picked it up it was running smoothly and they had even washed it! I was really excited about the wash, apparently you always get that when a service is performed but this is also the first brand new car I've ever bought. A few days later I received an email to see how everything was going, I had responded that I couldn't figure out how to change the colored lighting in the car, very important for a girl :). Within minutes Bernie called me, I swung by last night, he showed me what I needed to do and I'm so happy my pink lights are back! He even offered a car wash to me but I had to be somewhere otherwise I would have taken him up in that offer, thank you. The facility itself is very nice, good coffee while you wait, the store is really nice, I bought a travel mini mug and everyone was very friendly, helpful and extremely accommodating to my busy schedule. Only negative, I was hoping the loaner car would have been a faster cooler mini than what I already have! read more

MINI of Escondido - All clean & running smoothly after it's first service! - Car Dealers Near Me - Escondido, California

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The entire process at Mini of Escondido was so smooth. Joe Chen was a great salesperson and he was very knowledgeable and professional when it came to my questions. My husband and I first filled out a Mini credit application through the Mini of Escondido website and Joe called us within the hour of it being completed. We set up a time to see vehicles and Joe was helpful and kind throughout our time at the dealership. The dealership is at the BMW location across the street, and I assume that's due to COVID, but it was not an inconvenience at all to just drive across the way. Thank you to Joe and the whole Mini of Escondido team for a great experience! I love my new Mini! read more

Had a quick service question regarding a Mini Cooper and Daniel really helped me out. He was super assisting and friendly to work with. Thanks again Daniel! read more

We had a great experience. If you want a Mini Cooper this is your place. They have a huge selection and many unique ones. Rod was our salesman and he was great. He knew where we needed to be on price and he got us there. Our GM Moe was friendly and personable. The paperwork was wrapped up quickly. An all around good experience. I highly recommend this dealership! read more

Vinny sold me my Mini and was AWESOME! Super nice guy that felt comfortable and easy to work with! Great service all around!

My Wife and I were looking to purchase a Mini Cooper. We were fortunate to meet with Mike Easety. Not only is Mike very knowledgeable about the Mini Cooper but, he is friendly and genuine. He took the time to walk us thru all of the features and various models of each Cooper. If you are looking to get a Mini, I highly recommend going to Mini of Escondido and ask for Mike. I have worked with many different car dealerships and sales rep but, Mike is the BEST with whom I have ever dealt with. The rest of the staff were Awesome as well. I could ramble on and on about how great this place is. If you are thinking about or looking to get a Mini, I advise you to stop in at Mini of Escondido and ask to see Mike. I guarantee you will not regret it. read more

MINI of Escondido - Car Dealers Near Me - Escondido, California

Car buying is stressful for a million reasons, but Rico Ballestrasse was helpful, professional, and -- best of all -- low pressure. I love my new Mini and I thank the team at Escondido Mini for making the experience a positive one. Thank you, Rico! read more

Frank Garcia was an absolute pleasure to work with. I highly recommend seeing him if you're in the market to buy a new BMW. Frank was able to answer every question I threw at him, as well as being available to address any thoughts or concerns related to my purchase. No one looks forward to the vehicle buying process; however, Frank made it the most easy and enjoyable experience I've ever had. Needless to say, he won't let you down! read more

I just recently bought a car at this dealership and I have to say A+++ rating for great customer service. Peter Brecht and Vinnie Robotti Client Advisor was very personable and helped me with my Mini Countryman. Ask for Vinnie if you are looking to find a car here. Wonderful experience from beginning to end! Thank you Peter, Vinnie and Jeanie. Irene read more

So I bought my 2014 Mini Countryman here so I brought it back when the media console and Bluetooth shorted out when my 3 year old decided to put coins in the CD player 9 months ago. They quoted me $2800 for the repairs. My husband was not happy to get ripped off by these people. So we brought it to MINI of SAN DIEGO instead and they quoted us $1359! For the same exact repair. Stay away unless you have extra money to feed these greedy people!! read more