I give this experience a five star rating. Received stellar customer service from a young man who…read moremade impactful eye contact, and was quite polite. I ordered the Kentucky Butter Cake cookie. I was remarkably satisfied with my selection. It was served warm. This cookie was soft, sweet, salty, buttery, gooey, and well sized. Worth every penny I spent on it. This location is very clean and smells great when you walk in. Rather small, very brightly lit, and a convenienty located. Ample parking in the general vicinity. Can't wait to come here again.

A very standard experience. The store is minimally decorated and has a sterile, hospital feel. You…read moreorder at a kiosk, so there is no in-person interaction. The cookies were quick to arrive after I ordered. This location is in a big plaza with other food options, so it's convenient for a post-meal treat. The cookies I tried were good - some were definitely more tasty than others. I tried a couple weekly specials. The dot cake cookie was quite sweet and had a rich, dense texture. Overall, it was an enjoyable cookie. I also had a brownie cookie that was extremely dry unfortunately. I feel like Crumbl is always a hit or a miss. The cookies that are good are super good.

When at the Stanford Shopping Center, the boys always like to hit up Pinkberry for a quick snack or…read moredessert. Pinkberry is a counter-service frozen yogurt shoppe located on the El Camino Real side of the mall. The small, but clean venue is compact, likely with a maximum occupancy of about thirty persons in the customer area. At peak times, especially during warm days, the compact store can get crowded, which can impact customer comfort and the overall experience, especially with only about two to three tables available for outdoor seating. The menu offers refreshing COLD BREW FRUIT TEAS, fresh fruit smoothies, rotating seasonal flavours of frozen yogurt, and a variety of toppings from cereal to fruit to Nutella. While they have a wide selection of toppings, they stick to a small menu of froyo flavours, one of which is always dairy-free. Classic flavours that are permanent residents are original and chocolate hazelnut. If you are indecisive over which yogurt flavour(s) to choose, the staff will happily provide small samples to taste. Z and V almost always go for the chocolate hazelnut over the tart fruit flavours. The STRAWBERRY HIBISCUS COLD BREW FRUIT TEA is also a delightful drink. The staff is typically friendly and accommodating. Service is pretty quick, but during busy times, long lines and quickly grow.

I'm extremely disappointed with my experience today. I'm a frequent customer, which makes this even…read moremore frustrating. I came in for a takeout order and checked in with the cashier, the asian girl with the RBF, who acknowledged me and told me to wait. I stood there the entire time, yet somehow four other takeout orders were fulfilled before mine, and even two walk-in customers received the exact same item I had orderer plus extra add-ons. When I followed up, instead of apologizing or trying to fix the situation, the cashier gave me attitude and claimed she "never saw me," which is simply not true. There was zero accountability. I was then told I could either wait another 15 minutes or take an empty cup with low-quality yogurt -- followed by "what do you want me to do about it?" That response was incredibly unprofessional and disrespectful. Mistakes happen, but the way this was handled with dismissiveness and no effort to make it right is unacceptable. As a loyal customer, I expected much better service and basic courtesy. I left feeling frustrated and disrespected, and I'll seriously reconsider coming back.

Fun, made from scratch flavors with something for everyone…read more Love that they supply seasonal ingredients from local farms for their small batch ice cream. Right now is strawberry season so there are some delicious summer flavors that I need to get back i. to try, like the strawberry pink peppercorn.

I randomly went into this spot to get some ice cream today as I was next door getting boba. Lol…read moreit's treat yo self day for me. Hahaha I was greeted the staff there. She was friendly. I sampled the Tahitian vanilla bean, which was pretty tasty and lightly sweet. I got a scoop of that in a waffle cone with toasted marshmallow on top. Delicious! The place was clean and very colorful! I would definitely return again the next time I'm in the area. :)

Got the acai bowl with acai yogurt bananas, strawberries blueberries and granola…read more Yummy Very tasty The employeea are very nice

LOVEEEEE the frozen acai here. I normally order this and add my own raw honey and sliced almonds…read morewith honey granola. A great sweet frozen sweet to add that won't make you feel crappy afterwards. However I've decided to order in and found out about their acai protein bowl with the protein crisps! YUMM! This bowl packs 26-27g of protein ! Chill vibe since it's your normal small dessert shop and service was good as well. Overall: def order in or get some while you're shopping or once you're done.

Service was fast…read more The cupcake was moist and the frosting was extremely chocolatey and the right balance between rich and sweet. Parking is incredibly hard with so much traffic here. Thanks!

This was my first time coming to this particular Palo Alto Care's cupcakes. I used to go to the one…read morein Santa Row years ago. I forgot they had such a variety of cupcakes, but they're frosting is a little too sweet for me at times. This particular day I got two cupcakes a banana cream and a red velvet for my aunt and niece. The surface was very fast and quick. Which worked out perfectly well since I went to Gott's to pick up our lunch/takeout. I really like how the store set up where it's kind of a corner spot and you wraps around. They're to display case is very open and has a lot of good lighting so it really puts all their cupcakes on display. I actually didn't know they started making cookies also and then they also sell their cupcake mix. So I was very impressed. I will have to come back and check out other cupcakes here again.

Walking by, a woman was exiting the Laderach shop breaking off a bit of chocolate to eat. The power…read moreof suggestion, right? I stepped towards the entrance and a very nice staff member presented me with a piece of milk chocolate with whole hazelnuts in the bar. That's it! That's my downfall. Deliciously smooth Swiss chocolate ..yum yum! I bought some of the bars broken off from the large blocks. The one I chose has ground pistachios and flaky phyllo pieces... the Dubai chocolate! Just in time for Mother's Day (5/10/26) or Teacher Appreciation Day (5/8/26). Guess I'll have to come back tomorrow in case this Dubai chocolate doesn't make it to my Mom or the teacher at school :) chocolate is the best gift!

Some customers were given huge, palm-sized samples, while others (including us) got tiny half-dime…read morepieces. At first I thought it was random, but we were sitting outside eating cake from Anton and watched this play out for about 15 minutes -- same pattern, repeatedly. The uneven treatment felt uncomfortable and borderline discriminatory, especially when the biggest samples often went to people who didn't even buy anything. Sampling at a premium shop should feel welcoming and consistent, not selective. Great chocolate. Questionable customer experience here.

Came in right before closing and Robert still served us with a smile. The donuts were great and he…read morehelped recommend which ones we should get. Everything was clean and the donuts were perfect. Thank you Robert!!

Crispy creme donuts are great occasionally when you are wanting decent reliable donuts, that's re…read moresoft and delicious. I like their classic donut, I am not too keen on some of the ones with the filings as I feel they taste a bit fake, plastic like and too sweet. Customer service is always good, and they have great plenty of parking

I am always looking for new exquisite spots to get my birthday cakes from. The crepe cake was a…read morefirst for me. I also like the idea of a cake that isn't overtly sweet. That was perfectly delivered with the original crepe cake. I wanted the Pistachio, but I didn't plan well ahead. This one is popular. However, I was pleased to try the original as a gateway to Lady M cakes! It was fairly simple with light cream and inspired me to return to try another. They sell these delights by the slice also, and there's fancy candies in boxes against the wall also. Staff is friendly also. I missed that 12 noon window by a few minutes to having my order ready by my desired date. They took my phone call and put my order in. My order wasn't immediately found when I arrived but a bit of patience, and there it was. The inside of Lady M is also chic and classy with very white clean interiors- a great place to enjoy dessert.

Very bad customer service, I was looking at their pastry counter when one of the employee seem to…read morebe rushing me and trying to get rid of me. There not a whole lot of people in line and I haven't really decided what I want and that employee told me that if I'm not ready yet to step aside I kinda find this rude. If it's not because Lady M is indeed very good quality French inspired dessert and it's been around for a long time, I careless for it employee. Best Green Tea Mille Crepe