Please don't go here!!! My girlfriend took her car in for a FREE warrantee fix and when we came to pick it up the bill was $1600!!! First they told us we needed a new battery!! But we knew that was a lie cause we got a new one 2wks before we brought it in!! Then when we called them out on it they made it seem like the don't recommend the one we have. The one we had was installed by another Hyundai dealership. Idiots! Next they said I need a wheel alignment, which I agreed to have done. We picked it up again and the alignment was worse then it was. The second I take my hand off the wheel while driving it hooks to the right. This place lies to make themselves more money and they don't know anything about their customers. They tried to convince me to get a new version of my car and they would be able to lower my monthly payments. The only thing was, I OWN MY CAR and have no monthly payments. Jackasses! Please save yourself time and money and go somewhere else. Their rating speaks for itself. Thanks for reading! read more

The service department is terrible. Overpriced, terrible service, poor communication, and unnecessary work performed. Unless it's warranty work or an oil change, I'd go somewhere else. read more

I was put in touch with this business by Hyundai's website after requesting a quote on a specific car. Cynthia Frausto, Internet Sales Manager, responded via email. Instead of a quote, she requested I call her to schedule an appointment to "test drive [their] great selection of vehicles." I emailed back requesting confirmation that they have the car I wanted. She never responded and also never answered the phone number she supplied when she requested I make an appointment. As far as I can tell, this dealership has no respect for a potential customer's time. It seems my quote request was given the runaround. Strange business to be in when someone can request a quote for a product costing over $20,000 and decide to respond by *NOT* giving a quote or answering if the product is available. read more

I had a great experience at napelton Hyundai. Highly recommend Marc gibrick abs Hamza sharif. Thank you.

Great experience buying a new Santa Fe. We worked with Elizabeth. She was great! She gave us all the information we needed, we test drove cars, and came back after thinking about our options. She wasn't pushy and the "negotiation" process wasn't painful like it has been for us in the past. Just easy and our budget went a long way with our Hyundai purchase. Love the vehicle! read more

An oil change in less than 45 minutes?! Yes, please. The staff is friendly and knowledgeable. If you're in Glenview this is the place to visit! read more

I have never written a review before but had to after having had such a poor, disappointing and frustrating experience with this dealership. We bought a 2017 Santa Fe on 7/25, our 4th car from this dealership. Both salesman Marc and sales manager Dan failed to order the 2nd fob that was supposed to come with this Certified Pre-Owned car. Our calls to them regarding the status of the fob went unreturned. We had been told it would only take 15-20 minutes to program the new fob; we were there for an hour and a half! (The only person who followed up with us as promised throughout the actual programming process was Andrew in Service.). Needless to say, we love Hyundai's but have no intentions of returning or referring friends/family to this dealership. read more

Run don't walk away from this place if you have any intention of purchasing a used car from them!!! Liars, cheaters and all around not the type of people I would ever want to give business to. They took complete advantage of my stepson who was purchasing his first new car. He is not a native English speaker and only moved here from Europe a few years ago. It was an experience that left him disappointed and with a bad taste for American business practices in general. They sold him a car that they new had a bad starter. Unfortunately my son never started the car himself...they conveniently had the car running each time he should test drive it. The door handle cover was missing, there was a hole in the tail pipe, there were loose pieces under the body of the car....a $10,000 car mind you!!! Then when my husband tried to call and speak with the manager, he was arrogant and rude! Tried to make it seem like he was working with us on a solution that was not a solution at all!! Only would have cost my son even more money. In hindsight we ever should have let our son go to purchase a car by himself, but we wanted to give him the opportunity to be proud of his accomplishments and purchasing experience. The whole experience was exactly what gives used car salesman a bad name. Shame on you all!! read more

Zero Stars would be my preferred option. If Jimmy Page is still the Sales Manager when you are interested in a Hyundai, please do yourself a favor and run. He makes used car salesmen look like ethical rock stars. My saleswoman, Elizabeth Strange, was fabulous. She tried her hardest to get me the car I wanted. I would give her 5 stars. Over a very protracted several week process, Napleton Hyundai/Jimmy reneged on repeated promises and finally tried to down sell me a lesser car (and belittled me in the process). When told that they couldn't get me the car I wanted, I renewed my search, only to find the EXACT car I wanted at another Hyundai dealer near me. I am now very happily driving it. read more

Beware of bait and switch. Negotiated price over the phone on Thursday for a specific car and color. Raven-the online sales person-said they have every color except gray available of this model. Made an appointment for Saturday to buy/pick up car. Arrived for appointment with Dave Choi the sales manger. Only to be told that they don't have the car and they never had in stock. They were going to get it from another dealer but that dealer wasn't calling them back. They also said there was only 2 of this particular model within 200 miles. Of course this contradicts everything that we were told. David Choi was rude and unprofessional, basically denying everything that we were promised. We left, went to Gregory Hyundai and was treated honestly and fairly and drove home a new car that same afternoon. read more

My experience dealing with Marc Gibrick (Sales Consultant) and Dan Meegan (Sales Manager) at Napleton Loren Hyundai could not have been more pleasant. They were helpful, informative, genuine nice guys. I was comfortable throughout the entire car buying procedure. For anyone who has ever bought a car, you know it can be (and has been for me,) a stressful experience, not this time. I would recommend them and the dealership to anyone looking for a new car. My new 2019 Sante Fe is replacing my 2008 Sante Fe and I expect my driving experience to be as good or better with all the new safety features provided.Thank you Marc and Dan for providing me with excellent service. read more

I don't usually write reviews, but this year I kind of made myself a promise that I'd give an Accolade when it's due. We had just left Gregory Hyundai, my daughter needing a college car, we're really set on a certified Hyundai, either an Elantra or a Sonata, she liked the Sonata, we saw it online and it's on the piece of paper that we brought in that the car was certified, however the salesman was asking for an additional $1,700 for certification fee and that's what threw me off, I can't believe that they're advertising a certified car, here we are looking to buy that car, all the sudden it's $1,700 more if we want it certified!?? I was under the impression that the vehicle was already certified and I was extremely upset and appalled, especially because I called my wife and told her we had just made the deal and now I got to call her back and explain why the deal didn't go through and it created a big fight with in my family just because of this one additional fee, that was a surprise to everybody, we were strongly under the impression certification was included in the price. Everything from the start seemed off to me, we were there for over 3 hours and I can almost promise you 45 minutes of that time was us finding parking! Luckily for us, there was a Hyundai dealership not too far in Glenview. Loren Hyundai, and I was already irritated that I must say, I might have taken it out on John who was our sales consultant at Loren Hyundai, he walked out and directed us where to park, of course because of the experience that we just had over at Gregory, I kind of already assumed it would happen at Loren as well and I'd like to take this time and just apologize to John Adamidis, he really made us feel at ease and really showed us what an easy process car buying is and he's right it's easy, it's just you have to run into the right salesperson sometimes and boy am I glad we ran into John. We didn't tell him that we were coming from the other dealership, he was not pushy at all, I immediately can sense he's been with Hyundai a very long time because he knew exactly what questions to ask to help us narrow the gap between the Sonata and Elantra. Daughter liked the Sonata better, they had a good selection of colors I must say, and I'm sitting in John's office , and I can't believe this is going so smoothly, I'm almost waiting for them to Fumble it and sure enough here comes the manager and I thought this was it, I told my daughter to get ready, we might be walking out of here, all he did was wanted to meet us and find out where we're from if we service here or not if there's any way we can take our car here, they have a award-winning service department from what I was told and simply thanked us for our patience and business!! (We've only invested maybe 45 minutes and that included 2 test drives. He also gave us a time expectation of when he thinks will be finished signing out for this deal. things I didn't ask for that was so nice to hear this time when my wife called me, it seemed like I was on top of it and I knew all the answers to every question she asked. I'm just blown away and wowed!!! How easy John Adimidis , and his managers treated us I can't believe the difference, there's no way and we're a Hyundai family, there's no way I would go back to Gregory and Highland Park and it's a shame because I live near there, but there's no way after how I was just treated here!! Upper management should be thankful and find a way to award this gentleman John Adamidis, he had zero idea we were interested in buying a car that day, however him walking out and just pointing Us in the right direction to where the park, and going over the differences in the Elantra and Sonata, told us to take our time, we were so happy, I grabbed a bunch of John's business cards and I will tell everyone I know at my work and in my union to go to Loren Hyundai and see John for sure! Best car buying experience of my life unbelievable!! Regards, Addy and my daughter Judy, read more

Napleton Hyundai Glenview - I just bought mine at Loren Hyundai in Glenview, special thanks to John Adamidis, you're 100% right, the white color in this car rocks! - Car Dealers Near Me - Glenview, Illinois

This is my third car from Napleton. I can buy a car anywhere, but the ease of doing business, fair price, and attention to service brings me back every time. I am sure all the sales personnel are first class, but I have dealt with Adam M., twice and will be dealing with him if I need another car. read more

I took my car here to get serviced because something was wrong with it. They gave me the run around several times and misdiagnosed my car to where I had to go to Autozone because they weren't telling me the truth. When I figured out the issue, I went to my dealership where I originally bought my car, and the issue was covered under my factory warranty. Unfortunately Loren Hyundai wasn't willing to fix my car because of some BULLSHIT. They told me I needed an entire new motor which would be $500, yeah okay. I took my car to Gregory Hyundai and they fixed my car without an issue. Don't take your car to these people, they just want to take your money and they're pathetic. read more

We had been to many dealerships when shopping for a new car but our best experience came at Napleton Hyundai. We met with Marc Gibrick and also the Sales Manager Dan Meegan. Both were very friendly, courteous and knowledgeable. We ended up getting a very fair deal on a Hyundai Elantra and the experience was actually enjoyable. I would definitely recommend Napleton Hyundai of Glenview. read more

Marc Gibrick was an exceptional sales person at this dealership. He made us feel at ease and comfortable in choosing the vehicle I want. He showed us the different options available that will meet my needs. Pretty much the entire staff were easy to talk to. I ended up leasing my new 2019 Hyundai Elantra SEL and love this car. I will definitely be going back after my lease is over to either lease again or buy. So if you guys are looking to lease or buy....I highly recommend Lorel Hyundai Napelton read more

I am not sure who is worst, this dealership or Grossinger in Lincolnwood! If you own a Hyundai stay away from both of these dealerships for service. After having a horrible experience at Grossinger Hyundai I decided to give this dealership a try. Every time I came here it went from bad to worst! Last Tuesday was the last time I will ever visit this dealership. I went in for a simple oil change and tire rotation. When the service was complete they gave the car back unwashed. I nicely asked if they can run it through the wash. The manager Rick did take the car and washed it. After, I was in the parking lot just drying the car and the service manager comes and closes the car door on my fingers. Now I have a bruised up and bleeding finger. He is lucky I am not the sue crazy person over something like this since I am in horrible pain! But all I got for that was an "I'm sorry" but still paid full price for the service. To make matters even worst, once I got my finger somewhat patched up with a bandaid, I got in the car to drive off only to hear a horrible sound coming from the car as I drove off. I went back to get that checked out. I do not know how the $@#% anyone can do a tire rotation and forget to tighten the wheels back on the car. Two wheels were loose! How does any professional do that? They are lucky again that the wheels did not fall off the car!!! Also, how were they able to get the car through the wash and not notice that is beyond me! Do yourself a favor and go somewhere else! read more

I'm writing this review based on the incredible experience I had with Dan Meegan, one of the Sales Managers at Napleton Loren Hyundai. I came to Dan a the end of my rope. My 2015 Hyundai had been leased through Grossinger Hyundai in Lincolnwood,and after multiple unreturned phone calls from them plus a bizarre interaction where the phone rep insisted that she had spoken with me and had scheduled an appointment with me (both untrue), I was on the search for a Hyundai dealership that would provide some much needed honest customer service. Enter Dan Meegan. Dan promptly returned my email and understood that it was easiest for me to correspond via email versus over the phone due to my schedule. Positive points for this. I can't tell you how many times I tried to email Grossinger and only received phone calls in return. What is the point of asking you to email me if you just continue to call me?! UGH! Anyway - so Dan and I proceeded to email throughout the day while I explained my situation and he searched for what might be a good solution. Do you know what the solution ended up being? Waiting and not leasing a new car right now. I am not sure what other dealership would have been this honest with me. Instead, they would have finagled to get me in, fast talked me into confusion and then put me in a lease I was uncomfortable with. Not Dan. I cannot tell you how much his honesty and interest in doing the "right thing" meant to me. I can lease/buy a car anywhere - but without a doubt, at the end of the year, I will be going to see Dan at Napleton Loren Hyundai. Such a great guy. Thanks again Dan...and sorry for the belated review. Life is crazy!!! :) read more

I went in yesterday to test drive cars and find my next new ride, Brandon (finance manager) had an idea in mind for me already and when I showed up, we went for a drive with one of the salesmen. The car he had picked out for me wasn't even on my radar and I like it over the ones I wanted originally. He definitely has a good sense of what people want and works hard for his customers to make them happy! read more

My wife and I had been looking to lease an SUV and visited several car dealers. Everywhere we had the same shady experience, until we went to Hyundai Napleton in Glenview. We were welcomed by a great team of people. Professional, friendly and service-minded. Transparent advice and listening to what we exactly wanted. We came immediately to an agreement and got to know Jimmie and his team while the paperwork was prepared. Marc guided us through the process and we left the dealership as two very satisfied customers. Great team, great service, great experience! read more

Just got my car back after bringing it hear from a different Hyundai shop. Napleton was great and actually diagnosed the issue as something different then the other shop and MUCH less costly. Would highly recommend Napleton. read more

My 41 years of wonderful experiences of leasing new cars in Southern California came to a crashing halt yesterday with Jimmy, the general manager at Napleton Hyundai Glenview Dealership. I should have read the negative reviews on Yelp before contacting them but was in a rush to lease a vehicle. Over the phone, Jimmy quoted a price for a particular Hyundai with the 4 items we needed. When my husband walked into the dealer, that original quoted price changed along with the amenities we requested. Jimmy says one thing on the phone, but the finance people at the dealership say another. CLASSIC BAIT AND SWITCH! Big mistake -due to our immediate situation we leased the car but felt totally cheated and disappointed. These guys are not straight shooters -period. Beware! read more

My 2.5 year old Hyundai Elantra died in the middle of the highway. Hyundai towed my car to Loren Hyundai in Glenview- the dealership where I purchased the car. The service person I spoke with sent me an email confirmation saying that my car would be looked at at 7:15 AM the next morning. At around noon, I was surprised they hadn't called to give me an update after the appointment. I finally called and their response was, "What car?" I had explained that HYUNDAI had towed the car and HYUNDAI sent me a confirmation for an appointment. How could they not know what car? Once they found my car, they had to "find my keys". It wasn't until early afternoon they found my keys and said they would "maybe be able to squeeze in my car" to be looked at. You can imagine my frustration when not only did they not look at my car that morning, they had no idea that it was even there!!! I received the worst service by the service manager when I questioned why a dealer would not contact the customer when they can't find someone's keys/car. Needless to say, I highly recommend using a different Hyundai dealership!!! read more

Went in there to look at the Used 2017 Hyundai Santa Fe Limited Ultimate - they offered me at $34,900 when it shows on their website for $32,540 when it was at Mileage 15,055 Trim Limited Ultimate Stock # P934 VIN KM8SR4HF6HU168546 Exterior Color Storm Blue Interior Color Beige Drivetrain Front Wheel Drive The sale guy is using for his transportation and had 16,578 miles on it with filthy smells of cigarettes. Also they are buying these cars from the Auction deals and selling to their own customers with no respect. I would not recommend this deal to anyone. Dan read more

A couple months ago my sister bought a new Kona from this location her salesman was Jordi. He was very patient, helpful and knowledgeable when it came to her questions on the car and all the functions work. She raged about him so much that when it was my turn to purchase a car I knew straight away I wanted to go to him. I bought a 2012 Hyundai Elantra. Jordi met all my expectations. I told him exactly what I wanted in a car and he thought of this one right away! Like my sister said he was very knowledgeable about the vehicle and answered any questions I had. I was very pleased with my experience with him as a salesman. read more

I drove over an hour to the dealership last weekend to test drive a car I had been monitoring on line for a couple of months. The price was steadily dropping and I felt it was time test drive the car. First we get there and there was no opening in customer parking so we parked in the only open spot by the used cars. Car soon as we got out someone started yelling at us we couldn't part there and we would have to move. After making it really clear there was no other spots he just mumbled and walked away. I should have left then. I see the car I am looking and The salesman Larry gets the keys and we go for a ride. I notice the odometer has the exact same millage as the website which mean they have had it for three months and not a single test drive. Larry seems to know nothing about the car but I do and I like it. When they had me a quote it had about 4k in add on charges including $1500 for pinstriping and detailing. None of this is listed on there website not even in the fine print. The manager Jimmy said this is normal and all cars they sell have this. I get the $1500 taken off but it is still two grand above what they are advertising. I leave and they call later and say they are losing money but they will go down $250. I show the quote to a relative in business and he could not figure out what all the vaguely labeled add-ons were. Based on sale price on the reduced quote the total he came up with was about $1300 less. Do not go here. It's a shame because I really like the car. read more

Do not buy your car from here. The sale and head finance persons made us feel unwanted and didn't think we had any money to purchase the car we test drove. We were willing to negotiate and had a trade in. The finance person tried to put us in a smaller, less expensive car. He started talking down to us. We had money to put down too. This is called negotiating! They should know better and treat people with respect. We got up and walked out. I'm Happy to say, we purchased the car we test drove for the price we wanted at a different dealer. They lost a sale. read more

My wife and I went to a number of dealerships looking for the perfect used car for her. The guys at Loren Hyundai were very open and honest about their inventory. They weren't vulturous when we walked in, they were very friendly and laid back. They allowed us to browse without being in our front pocket the whole time. We found the car we wanted, and Jim Tewksbury did everything he could to fight for us internally and get us the best possible price he could. Their business manager Mark Benny was young, super sharp, and did some creative maneuvering to get us a great rate for the 2008 Veracruz we purchased. I've read some bad Yelp reviews here, but I did not see any of the things people have claimed. I own a Hyundai, and now my wife owns a Hyundai, and we'll be servicing our cars at Loren, without questions. Thanks guys. read more

My 2013 Hyundai Santa Fe turned off while I was driving it. Brought it here for service, they changed a part, charged me $380.00. Two weeks later the car turned off when I was on the highway. Brought it back, they changed another part and charged me another $182.00. They have had my car for a total of 21 days, I had to rent a car the first time for 10 days. They charged me $10.00 per gallon of gas as the mechanic was driving my car home to see if it would turn off on him, it did turn off while he was driving it. I just picked up my car, they can't guarantee it's fixed. If it shuts off again I have to keep paying until they figure it out. The manager of the dealership said no one is perfect and that I still have to pay even though the first part didn't fix the issue. Outrageous service and treatment for someone that has owned 4 Hyundai cars. read more

Wish I could give them zero stars. I purchased a Genisis g80. I had some problems with the car. The dealership was very difficult. I was given the run-a-round. Staff never got back to me and hung up on me. David Choi, the General Manager was too busy eating lunch. Dan Magen promised to get back to me, but didn't. After I called him, he didn't have any answers, so he hung up on me. I have filed with the BBB. I don't know how to resolve this. read more

If you are looking to be straight up lied to and have a terrible car buying experience, this is your place. Let me start by saying I purchased my car here two years ago and it was the worst experience. The staff is beyond rude and the process took hours. They wouldn't even look at me while they spoke to me. I have been back several times for service and nothing but lies. I had one of the service gentleman tell me I need new brakes and as he walked away, another employee came up to me and said not to listen to that guy and it's all a scam. That should never happen between employees. I'm not sure if he thought he was being cool and slick but how unprofessional! I went back again for a routine oil change and was told again my brake pads and rotors need replacement. I couldn't do just the pads because the rotors were rusted and need total replacement as well. I took my car to another Hyundai dealer across town and they informed me the rotors were fine and I just needed new pads. When I asked what the brake pads measured, the guy wouldn't tell me. He just said I'm endangering others on the road! I know brakes are important but come on. I asked for the measurement and he said he has to ask the service guy. He had no idea what he was talking about. Probably thought he could pull one over on a young female - well, sorry, not happening. Every time I go in they tell me I need a new air filter and bring out a filthy air filter that is not mine. I know because I just replaced mind with a brand new one. Scam. Had the car in several times for a grinding noise when starting and service kept telling me nothing was wrong and they can't recreate the problem. They didn't want to fix anything because they couldn't charge me since it was under warranty - that's all. I went to a different Hyundai dealer and they found the problem (CVVT's) and replaced right away under warranty. I've beyond disappointed in the service and staff here. I hope sharing this prevents others from going through the hassles and lies of Loren. I know one thing is for sure - I will never return not even for a car wash! STEER VERY CLEAR! read more

My husband and I went to the dealership last Saturday and had very bad experience. Mr. Chang, a salesman, was nice but had trouble answering our questions. The two managers were totally unfriendly and didn't care potential customers at all. One manager, a white man, is borderline rude. The other manager, a Korean man, completely ignored us even when he gave us a price quote. He may only speak three words to us: yes, sure, ok. We are looking to buy a Kona but not sure if we would go back to the same dealership. I had $50 test driving coupon printed out from the Hyundai website but have not heard anything back from the dealership. I was told I would receive an email about the $50 Visa card. It seems a scam by either Hyundai Company or Hyundai dealership. read more

Lisa is a 5 star sales person. Not only will she get you a great deal, she's easy to work with and will make you laugh in the process. I highly recommend Lisa and Loren Hyundai. read more

Bought a used Santa Fe. Treated fairly nice trade in price. Very happy. Love my new used car.

Wish I could give them zero stars. After receiving a "no haggle" internet quote, I went in for a test drive. First I was told that the real price was $1,000 higher than the quote I had received, then I was told that my number was correct. After a discussion with his manager, the salesman came back and told me that he couldn't meet my price quote after all - PLUS several discounts had already been included in his higher number, and those discounts wouldn't go into effect until July. Really? Then why were they included in your April quote? RUN, do not walk to any other dealer. read more

I'm on my second Hyundai from this dealership and the next one I buy I'll here also. Looking forward to the pickup truck I know I'll trade in for one. Its about time cars fit your needs again read more

BEWARE, bait and switch dealership. Do NOT believe them when they quote a price. I was immediately ready to purchase a new hyundai from Napleton and was going to put a deposit on the vehicle. They sent me the quote which was $4,000 dollars higher than a competitor. That other dealer in Downers Grove provided a detailed out the door quote including taxes, state fees, etc. I questioned them on why it was suddenly SO much more and I was told I had to purchase the interior and exterior protection package for thousands of dollars. These options are an OPTION that isn't purchased unless the buyer wants them. These are grossly overpriced options that dealers always try to sell then you when you are with the finance manager closing the deal on a new car. I stated I did not want them and they said they would not sell me the car unless I purchased them. GO SOMEWHERE else other than dealing with these immoral people. read more

Be aware of the scams that this dealership promises you. Will tell you that your car comes with certain certification and then when you show up, they don't recall any certifications. What an untrustworthy dealership, what a shame. read more

LIARS AND SCHEMERS! DO NOT GO TO THIS HYUNDAI DEALERSHIP!! I purchased a hyundai back in April from them, guaranteed an OTD price after "discounts". AFTER 3 MONTHS of my purchase (waited till I finished their customer satisfaction survey- which they also pressure you to give them perfect score) I get a charge saying I don't qualify for one of their discounts. Complete BS. How could you guarantee a discount, then say everything went through, and then charge me 3 months after the purchase saying I didn't qualify. Don't trust them! Would give them 0 stars if I could! read more

I must share. I have now come to this location on 3 occasions, 1st to purchase a new vehicle and the 2 other times for service. And I must say that I have never experienced such poor customer service. I bought a new car and came in twice as a service customer and they treat me like they are doing me a favor. I wish I did not get this company my business. But I did and I regret it. I could not hope for anything less than this business closing down. For them to be this consistently rude and dismissive blows my mind. I really hope no one wastes their time or money on this place. I hope I can find a better place to get my car serviced form now on. read more