Have you heard of the phrase "dealer is stealer"? This is exactly who they are. Bought a car from them in 2016, they sold me a protection plan that would repair windshield cracks or minor dents for $1000. No condition or restriction was explained to me, They finance guy exaggerated "they would fix any small dings as many times as it has and if a rock hits our windshield, they'll fix it". 3 years later, a rock hit my windshield and caused a crack that immediately longer than 6 inches. I called to activate the protection, as you could guess by now: it's denied because of the limitation of 6 inches. Why did I call the stealers? Because there's an ENTIRE page, REGULAR print (yep, not small tiny prints) with several places that require my initials. I was misled with that product. Their argument was this " had you known this 6-inch exclusion, you would not have bought the protection?" The truth is - had I been fully disclosed the terms and conditions, I would have laughed at it and said no, because on one of the lines that I was supposed to put my initials was the disclose of what kind of dents and how they would fix them: any dent that they can manually push out with BARE HANDS would be fixed, no paint job, no tools. hahaha. My neighbor did that for my previous minivan a few times when my teenager kid bumped into a pole and cause dents. I've called many times, they ignored my phone calls, wait weeks after weeks. When I finally talked to Adam, the finance guy, he was rude and belittling. I am a minority woman and was prayed by this dealer stealer. Ladies, especially, do yourself a favor and stay away from these people. read more

So I was looking for an MKX and after trying a couple of Lincoln dealers, I ended up in Glenview at Napleton. Much to my surprise, they had a slightly used 2018 black MKX( I assume it was a turned in lease). This is exactly what my wife wanted! I sat down with the salesman and we struck a deal. Fast forward 10 months, we had a few issues with the vehicle which is still under warranty. I called, made an appointment, and Napleton sent an employee with a loaner to pick up my MKX. Today they returned my vehicle and picked up the loaner! Bob, the service mgr was absolutely fantastic!!! He kept me informed about progress and was very pleasant to deal with!!! Let me just say, I own a Mercedes, a Porsche, and have owned in the past, Ford, Chevrolet, Nissan, Buick and Volvo. I have never and I mean never, had such GREAT service!!! They took care of all my issues without question! I highly recommend Napleton Lincoln and will definitely do business here in the future!!! Thanks again Bob and Napleton! read more

I do not write a ton of reviews but when I got the kind of customer service that I did I am taking the time to do it. I went to Lincoln in glenview to look for a car for my dad. I met Brian Magee there. If you want to deal with a very honest sales person who really listens to your needs and guides you not into the most expensive car but the car that is right for you and gives you a good fair deal on it then go here and ask for him. Then after the sale he followed up with me on his day off when he was helping his dad, he took the time to see how my dad was and how everything is working out. Really can not say enough about him and my experience. read more

I would drive 500 miles out of my way to buy a car from here or even get it serviced. They gave me a loaner last week and I got a flat tire. Terry with a very bad attitude charged me $199 extra in top of my $1250 invoice. I've purchased 2 expensive vehicles from this dealership and they don't appreciate their customers at all. I was treated like pure garbage. Don't walk in the service office early on a Monday morning it smells of stale alcohol. It blows my mind how this dump is able to sell cars and let these idiots service cars. read more

My wife, Colleen, and I have worked with sales associate, Peter Radlowski, to acquire several Lincoln vehicles in the past few years. Our interactions with Peter have always been a pleasure, as he is fair, knowledgeable, professional and extremely conscientious. We are most grateful to Peter, and the Lincoln Napleton dealership, for their exemplary service, and we look forward to continuing our relationship in the future. Thank you for treating us like loyal and valued clients. read more

I went here to purchase a lincoln MKZ, but was very turned off by the salesman, Al. He was completely condescending. They offered me an insulting two thousand less on a trade than their competitors. Then, when I tried to negotiate the cost of the car he said, "You knew what the price was when you came up here." What a joke. Save yourself the time and avoid Napleton. I wrote the manager and shared my experience, but no one even bothered getting back to me. But, they continue to spam my inbox daily. Needless to say, I bought my MKZ elsewhere, and I notice the one I looked at is still unsold since July. I wonder why.... read more

First class experience. I had the pleasure of working with Brian. Very honest, which is very important to me. I honestly didn't feel as if we'd get close to the price I needed but, in the end, Brian and his team were flexible enough to get it done. Thank you, again. read more

I'm so disappointed with my last 2 repairs. I've been a customer since the 90s. My heater needed repair and my dashboard had never been removed since I've owned my car. They had to remove the dashboard and didn't put it back together right. The top by the window sticks up and is not aligned. My defrost isn't working properly and the button for the rear window/side mirrors defrost is stuck or glued, it's suppose to click in and out to turn it on or off. There's wires hanging out of the bottom of the dashboard low enough to bump your leg against it on the driver and passenger side. I don't want to force the wires up because something may come a loose. Basically I got my car back with problems it didn't have when I dropped it off. I hoped to buy my next vehicle fr them but my encounters the past 2 yrs have been disastrous, I will not buy a vehicle fr them. Also some paperwork on my vehicle hadn't been submitted and I had paid nearly 1k for the coverage. The finance guy just laughed it off, I had to make 6 calls to to get their mistake corrected. They use to be a great place, but since moving to Glenview service and attitudes aren't the same. read more

Worked with Brian McGee! Very honest and straight to the point no BS here! Best car buying experience I've ever had.

Very helpful!!!! had a problem at Bredermann Ford, brought my car here and they fixed the problem the same day and at a much cheaper price!!! read more

Gerry was pleasant, professional and nice to work with. The car was ready for us to test drive and inspect. Gerry was easy to talk to and work with as well as Ira and Nick. I would highly recommend Napleton Lincoln in Glenview. read more

From the get go everyone I encountered was professional, attentive, and listened to my wants and needs. Without fail worked towards them and communicated challenges appropriately. Shawn (sp?) - was great on the phone. Brian Magee - was a complete pleasure to deal with. I met him briefly on Monday, Friday welcomed me and I felt like he was my advocate. Test drive went great. He was candid, professional, and accommodating. I left Friday just before close, emailed him several times that evening and the next morning. By noon Saturday found a car (the team at Napleton really worked together to find what I wanted), picked it up, cleaned and delivered it to me by 2pm. He facilitated the most efficient transaction we've experienced. A fantastic balance between advocating for the client (me) and his responsibilities to Napleton. An asset to that team to be sure. If tomorrow we decided to trade in my wife's car - Brian would be our first call. I firmly believe, in my business, the most flattering thing is repeat business. Brian and Napleton has earned ours. Joe Ryan - As we were finalizing our deal I informed Brian we needed the final transaction/paper work to be drafted and ready for our arrival. In and out, sit and sign, however you'd describe it, Joe was ready. Again, professional and expedient. Called us by name, conducted himself in a manner that personified service. Made us feel like he was there for us. Brian was a tough act to follow and Joe delivered. Consistent customer service oriented conduct from all. Without fail - everyone we met and interacted with, specifically Brian and Joe, exemplify an organization's commitment to the brand, the company, and customer service. Keep up the good work - read more

Excellent service. We feel better knowing that the vehicle is always inspected for safety. Bob in service took great care of us and work performed by Jeff. We were getting ready for some travel and feel safe now. We love our Lincoln and Napleton in Glenview. Keep us in mind for that loaner MKS, it was a nice ride. read more

Very disappointed, February in Chicago 22 degrees ... I leased my 2017 MKZ from NL. Coming t wk today my heat did not work. When I called their service dept. to see when they could come to pick up my car, drop off my loaner as I was promised. The service person said we have no cars to give you & the next time I could "drop off" my car was next Friday... When I asked about all the locations Napleton has with all the different cars available, they have no cars ... Customer service not high on their list ... So a week with no heat or just drop off my car and not have a car for a week. What a great time to have no heat ... Stay away. Reminds me of the old used car salesman routine ... read more

Drove an hour here to experience the Napleton way. We weren't disappointed. 5 star treatment from the time we walked through the door. Worked with Tim and Nicholas and it was quick, smooth and they even took care of washing the inside and outside of the vehicle we drove there in (no trade in). Tim worked out a great deal for us and Nick pulled strings and helped us due to this being my son's first auto purchase and having no credit history- he knew the ins and outs of what documentation would work and got it done fast. Great experience! read more

Terry, Service Manager, Had an issue with a 2004 Lincoln Aviator with Lincoln Premium Care that Bob Rohrman's could fix. Had to contact Lincoln Corporate to fix the issue. FYI Al Piemonte Ford didn't even want to look at the vehicle, even with Lincoln calling, don't visit. Terry's team was very friendly and fixed the differntial for a 3rd time. Two front control arms and a differntial. Thanks for the great service but will never buy another Ford product again. Love my 2013 Honda Accord. Now I know why Lincoln only produced the Aviator for 2 years. read more

My salesperson, Peter Radlowski, listened to what I wanted and delivered exactly what I was looking for. He and Tim did their best to make buying a new car as painless and streamlined as possible without sacrificing one bit of personalized customer service. read more

Thanks Mr. Napleton for the email chat, and to Kirk, Al, and Sean. You made purchasing a car the fun it should be for us. Great facility, professionalism, and buying assistance. May even see Kirk at the summer car shows. Seems to be a real car guy and my enthusiasm has also now returned. Not sure how many dealers I passed getting to you, but it was worth it and hope to be back soon with mom for her new car. Now out of the European cars that I'm convinced are designed for European driving in places where everyone probably services them so maintenance is what it's supposed to be, basic, rather than a sales event. Perhaps nostalgic, but buying a new car was always a traditional joy. Thanks to the Lincoln quality, luxury, value, styling, and the people at Napleton. If anyone cares to chat you'll know it's me because I'm the one smiling again enjoying the driving and the distinctive styling. At last, enjoying cars again. Thanks guys. Mike read more

I bough a MKX from Tom. He was great and made it a great experience, although they did not give us a good deal on my trade in at all. I would definitely go back to Tom for another vehicle. read more

I purchased a used Chevy Colorado from them back in May. Today the 18th of June they wont return my calls regarding items they said they would replace that were missing when I bought the truck. I have tried to call my sales rep ( Matt ) countless times. Once I did call him and was able to speak with him, he said he would call back the next day. Glad I was not holding my breath on that one. On Monday the 18th he was not in and asked for his manager. I was forced to leave a message. Guess what, he never returned my call also..Huh. They send me emails to have service, but they wont fix the first problem. Will NEVER walk into that dealership again.. Hope you don't also! read more

We bought a Lincoln from Napleton about a year and a half ago. Be warned that they will sell your personal information to a variety of solicitors. I have received no less than 2 calls per week for the last year that try to sell me extended car warranties, auto insurance and other auto related gimmicks. Most of the companies that call know extensive details about my purchase from Napleton. This is a very unethical, yet legal practice of theirs. read more

We traded in our 2012 BMW and bought a brand new 2017 Lincoln MKC.New to Lincoln family and had lot of questions , but Nick Haag and Damien Gallegos did an amazing job and we had a smooth transaction.Recommend Napleton Lincoln in glenview and do get in touch with Damien and Nick. read more

As a lincoln owner I value a dealership I can trust. I have warranty for car wash and most services on my vehicle. I wait for car washes and was left with wax on my hood. Didn't notice until I was home 30 mins away. Went back asap to get it washed and removed, still there. Now I'm stuck with frozen wax that will most likely require a paint job after buffing it out. Thanks for poor detail service and bad communication on your end lincoln. read more

I was very excited to find this dealership in Glenview. The people are very friendly, from the first phone contact, to the salesperson, to the business manager, to the general manager. I had a great experience buying my car from them. They went above and beyond to find the exact car that I wanted. I will absolutely use them again. read more

Took my car in for an oil change and tire rotation. Was told it would take about an hour. Took 35 minutes. Bob the service writer made the whole process painless. Will go back again and tell people I know. read more

Brian McGee and Kirk at Napleton Lincoln in Glenview. Very personable and great assistance in purchasing my Jeep Grand Cherokee

All I have to say is THANK YOU SO MUCH BRIAN MAGEE AND KIRK HAAG! Both Brian and Kirk were able to help get me into the exact car I wanted without trying to pull one over on me. Brian was super upfront and honest and one of the most memorable things he said was "I dont care if you buy a car from me or not. I just rather make sure you walk away thinking Im a good guy rather then trying to make commission." That is how all car salesmen should be! I HIGHLY recommend speaking with Brian if you are thinking of getting a new car! Brian has won me over and I will definitely be sending everyone I know to him! THANKS AGAIN BRIAN! read more

I just had my car fixed and the service team was great. Shout out to Jose and the team for getting it done ahead of schedule and walking me through the process. read more

I recently purchased a vehicle at Napleton Lincoln in Glenview, and was greatly impressed by the outstanding customer service. My wife and I were fortunate enough to have Brian as our sales associate. Brian went above and beyond to ensure that our experience was relatively smooth. He was efficient in communication, overly patient (we had our 5 year old with us), honest and had a keen knowledge of the vehicles that he showed us. We eventually settled upon a Lincoln MKZ, which we are very happy with. Brad (a fellow University of Illinois alum) the finance manager, was a genius with the numbers and was able to get us the best rate possible. Needless to say, we were overly impressed with our experience and will definitely recommend our friends to purchase at Napleton. read more

We were driving to the Lexus dealer down the road and happened to pass by Napleton Lincoln. By chance we saw a used MKX strategically placed out in front of the dealership, marked with a rather alluring price. Thinking a quick pop in would mean no harm, we turned around to take a look at the SUV. We were deciding between a used Lexus RX and a used Audi Q5, and preferred those two options to the MKX. Salesman Brian Magee noted that they had literally just received a Lexus RX on trade the previous day and offered to show it to us. After checking it out, we ended up deciding to purchase it! Due to extenuating circumstances we had issues with the trade-in, but the finance manager and Brian were more than helpful and went to great effort to get everything sorted out. The buying experience here was far superior to many other dealerships we had visited, including Fox Ford/Lincoln. We are very happy to the individual responsible for placing the vehicles in front of the dealership and to Brian for having such an expert knowledge of the dealer inventory and our needs! Definitely worth a visit if you're in the market for a new or used vehicle! read more