Ambiance - casual, upscale Chinese restaurant Service - servers were super attentive, changed our plates often & food came out quickly Food - their king crab meal is a must get, black pepper steak cubes were cooked to perfection read more

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Nice atmosphere, clean tables, clean ventilation. Chandelier banquet decor. Dim Sum ~ fresh, tasty, and specials for lunch. Expensive, automatic CC surcharge, cordial service. Free parking. read more

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The service was very attentive and food was delicious! They had a different way of serving tea by keeping majority of the liquid separate from the leaves so the tea wouldn't get over-steeped during the meal. They were very kind and allowed us to bring a cake which they helped us cut and serve too. read more

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My family takes us here for dinner at least once every time we're in Vancouver. Came for a big family dinner and ordered the peking duck and alaskan king crab as a few of our mains. Their duck was probably the best I've ever had. The crab was made three ways: steamed crab legs, deep fried, and into a fried rice. Everything was fresh and delicious. Service was amazing. On the Michelin guide and rightfully so! read more

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The dim sum was yummy! I liked the charcoal grilled pork slices and the crispy purple rice roll with prawn. I was not a fan of their fish though read more

Neptune Palace Seafood Restaurant - Dim sum (fried taro, vermicelli) - Seafood Near Me - Vancouver, British Columbia

Very rude staff. Also bad neighbours. They are in a residential area with apartments 1 floor above them but routinely stay open after hours playing loud, bass heavy nightclub music even on Sundays at midnight. read more

I was pleased eating here. The space is large and clean! the menu is also very large with lots of options. My favorites were the shumai and the purple rice roll. Good service and prices. I recommend and would come back! read more

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Neptune is located at the Marine Gateway complex. Food-wise and ambience-wise is pretty good - the space is bright, spacious, clean. Free parking on P2 underground (look for their section) or register your license plate# with the restaurant. Dinner service and value is much better than at their dimsum time though so stick to coming here for dinner. Here's a breakdown: They have daily dinner specials on Weekdays. 2-Course Peking Duck Tuesdays for $60 is especially popular and they do their duck well! And their beef and eggplant dish at dinner is a must get, so flavorful. Maybe because it's less hectic, but service is more personal and attentive at night. Their dimsum, on the other hand, is decent but I haven't found a dish that would make me go back because they do it best. They charge for tea for kids and charge 2.4% surcharge if paying by CC (which they don't at night). Just feels like a lot of nickel and diming for a higher-end restaurant. So yeah, they are great for dinner though. read more

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Excellent taste, generous portion and great selection. Peking Deck with lettuce wrap is a preferred dish. Service was a bite slow and needs to improve.,Ambiance is spacious and hygienic... high class environment read more

Neptune Palace is a Chinese and Seafood restaurant in Vancouver. Last two weeks, my family and I went out for dim sum at Neptune Palace. Those mochis are filled with black sesame and shaped like pears. My dad, Emma, and I went out for dinner with his cousins in Vancouver. read more

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Dim sum spot w many of the standard items w a few twists on a few classics. I forget the pricing for individual, but we got the following: Siu Mai - standard, nothing out of the ordinary Deep fried har gow - this is a skip... just way too salty from the spicy (and very salty) deep fried stuff on top Shrimp + chives dumping - standard, nothing out of the ordinary Surely there's something else I'm forgetting, I think it was 4 dishes for around $60 or so read more

Came here for dim sum on a Monday for lunch and we had to wait for a good 20-25mins for our party of 4 since we didn't make any reservations. We ordered a variety of dim sum and our conclusion is they increased the portion size a little to justify their insanely expensive pricing. Although their Siu mai comes in 5 pieces (versus the traditional 4), I still don't think it justifies for $12.68. The quality of the dishes were also subpar. The steamed spare ribs had a hint of freezer burn taste to it. The pear shape matcha black sesame rice balls were a little too sweet. I didn't taste any matcha but instead, I suspected they just used food coloring for the green color as it looked very artificial. We also ordered some Chinese bbq and that was also disappointing. The pork belly skin wasn't crunchy at all. The roast duck lacked flavor and tasted like it was reheated. The rice spaghetti that came with the duck was also overcooked. Overall, this place is overrated and over priced. We paid $200 CAD for our meal for 2 adults and 2 young kids who didn't even eat a lot because they said it wasn't good. Definitely would not recommend this place and won't be going back. read more

Everyone told me how great this place was for dim sum but I was disappointed. It was overpriced and food was similar to other places. The service was not top notch. Very different experience the dinner I had there for an event. read more

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I came today on an invite for an engagement party. We were in a private room with 3 tables of 10 each. The 3rd table was a bit cramped but it was ok. Service was good although there were times when server couldn't catch up with changing plates for all 3 tables. Food was amazing today. I guess Chinese laureate banquets on a weekend are all taken cared of by more senior chefs. Dishes were all very delicious. read more

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呢間酒樓係我去過最差之一，以後都唔會再幫襯！侍應一開始就想安排我坐喺廁所門口，我已經清楚講咗唔想，但佢哋唔單止冇幫我處理，仲一傳十咁講，搞到成班人用好差嘅態度對我，完全冇尊重客人。 之後我見到有一家人離開，就主動問可唔可以換去嗰張枱，點知侍應話好忙，冇時間執枱。但結果轉頭就將張枱執好，俾其他客人坐。呢種處理方式真係令人非常失望，感覺被歧視同忽視。 服務態度極差，完全唔會再嚟。 This is one of the worst restaurant experiences I've ever had, and I will definitely not be returning. The staff initially tried to seat me right in front of the washroom. I clearly said I was not comfortable with that, but instead of helping, they seemed to spread the message among themselves and started giving me attitude. It felt very disrespectful and unprofessional. Later, when I saw a family leave, I politely asked if I could switch to that table. The waitress told me they were too busy to clean it. However, shortly after, they cleaned the table and gave it to other guests instead. This kind of treatment is extremely disappointing and unacceptable. I felt ignored and unfairly treated. I would not recommend this place to anyone. read more

I've been here a few times and it's been good every time. It's our go to dim sum whenever we're in town and it hits every time. The only reason it's 4 stars is because the service is average/poor. 2/3 times I go here the service is usually decent but that other 1/3 they forgot my orders and took a long time to take my order, bring our check, and serve all of our food. Otherwise I'd still go back, the ambiance is normal too. read more

You don't find many restaurants like this in the US. Check out Tai Wu in Millbrae, CA, US. Check out Tai Wu Restaurant (https://yelp.to/R7eFWNZOG5) You will find these large restaurant with private rooms in China. This seating was a birthday celebration and so the menu was special. Steak cubes, fish collar, succulent roasted pig, king crab legs, crab fried in salted egg batter and more. Many Seafood Chinese restaurants serve dishes that are similar to others. There are a few specialties and presentations that sets them apart to others. Neptune Seafood Restaurant certainly set themselves apart. This is southern China style. The food quality was special in that the taste was subtle, full of flavor, and fresh. The service is attentive and friendly. The facilities are top notch with a Chinese French motif. Karaoke and large TV in the larger rooms. I would definitely bring family here. Yelp Grading This is my rating system to help you gauge my ratings Anything under three stars is not worth mentioning. Meh. *** stars - Good overall. Some aspects are above the notch: food, service, and or ambiance. Worthy of a visit. **** Stars - Exceptional, short of perfect. ***** Stars - Perfect in all aspects. Food quality, Service, Ambiance read more

Neptune Palace Seafood Restaurant - Brown sugar muffins with hazelnut and creamy filling. - Seafood Near Me - Vancouver, British Columbia

Recently, we decided to give Neptune Palace Seafood Restaurant - Surrey another opportunity, as we had enjoyed our previous dining experiences there. On those occasions, Vincent and other servers provided us with excellent service. We chose your restaurant for an early New Lunar Year's Eve dinner celebration with our family, expecting a similarly positive experience. Unfortunately, we were disappointed. Upon arrival, the hostess was welcoming and courteous. After being seated, we decided to order the Peking duck combo menu along with several additional dishes, bringing our bill to over $600. Our server, Ivy Z., appeared displeased and informed us that she needed to confirm with a manager whether we were permitted to order from that menu. She later returned to advise that we could not order it because it was two days before Lunar New Year and the restaurant was too busy to accommodate that menu. This explanation was confusing, as we observed other tables being served Peking duck courses. When I asked why the item remained on the menu and was still being promoted if it was unavailable, Ivy consulted with another manager, Charlie C. Unfortunately, Charlie's facial expression and demeanor did not appear professional, and both her and Ivy made us feel as though our request was unreasonable. Frankly, had we not been accompanied by our elderly mother-in-law and aunt, we would have chosen to leave at that point. To make matters worse, our daughter discovered a hair in her pork chop. We brought this to Jarvie's attention and he was apologetic. He spoke with Charlie and returned to apologize again, offering a complimentary tapioca dessert. However, we later realized that we did not receive our regular red bean dessert, so in effect, the dessert was not truly complimentary. While we appreciated the gesture, we believe that for a restaurant of Neptune's reputation, it would have been more appropriate to remove the pork chop from our bill. We are sharing this feedback in the hope that it will help improve the experience for future guests. Overall, Jarvie and several other staff members were courteous and professional, but our interaction with Ivy and management fell well below our expectations, particularly given our previous positive visits. As a result of this experience, we will need to carefully reconsider whether we will return to this location in the future. We would appreciate your response regarding this matter. read more

We went for another dim sum place and ended up in Neptune due to schedule. It turns out the food was was great; Waitress also helped to rush our dishes because we need to catch a flight. Would like to try it again later. read more

Another year end shoutout to Neptune for dim sum and dinner. Neptune is one of my default dim sum restaurant because they have various locations and I find they have consistent food quality and good service. Their locations across town all offer decent parking options and flexible hours of operation. Parking at this location was free for 90 min. Look for their designated spots in the lot. Then when you arrive upstairs at restaurant, just write down your license plate on the little slip of parking paper the server will give you when you place your food order. Ambiance here is quite modern with fancy lighting and decor fit for a traditional Chinese wedding banquet. Service here is usually prompt and I tend to visit Neptune for late brunch instead of lunch. Overall, I find their service level quite consistent even during busier times. Dim sum at Neptune = yummy comfort foods for me because it reminds me of my dim sum days with Grandma read more

Neptune Palace Seafood Restaurant - Dim sum - Seafood Near Me - Vancouver, British Columbia

We had a big dinner party with this restaurant as we thought great reputation of the Neptune group. However, we were wrong! We had 20 tables and our other party had done all the preparation to hand out red envelopes to all the staff /kitchen staff hoping they would be of good service. When the big day came, we were not impressed. The food was very salty, waiters/waitress did not smile and did not give good service. Soft drinks were charged extra but was discussed to be included In the price. Abalone was supposed to be 10 per table but only received 9 abalones for 2 tables. One table were seated 9 ppl and one table with one baby. Baby's mom guest asked for another abalone to make up the 10 and she was ignored by the waiter and never came back. Yet, they cheated to charge 2 more extra Abalones. Guests pack leftovers and had forgotten to take it but waiters /waitresses did not bother to remind the guest to take them but instead was told by manager the packed leftovers were thrown away to the garbage. There were more complaints from us but the list gets too long. Final thoughts "Do Not book this restaurant if you want to be cheated". I will definitely not be back! read more

=== 1. VERDICT/VALUE 3.5 stars - the food is good, the environment nice, but it's like the Ritz when it comes to pricing and service is hit or miss because it's so busy. You're also likely waiting a lot if you didn't make a reservation :) === 2. FOOD - Lobster with Fried Crystal Noodles ($39.80) - I wish there was a lot more noodle at this price... - Shrimp Dumplings ($10.68) - Nothing special about these four other than they were good! - Sui Mai ($10.68) - Five truffle-covered ones -yum! - Shanghai Dumplings ($10.98) - Four juicy ones - nice! - Deep-Fried Shrimp Spring Rolls ($9.68) - Four, and they're good. - Rice Roll with Chinese Donut ($10.98) - The seaweed on top is a nice touch - tasty! - Half Chicken Tossed in Truffle ($28.98) - Good but maple it's sloppily applied with too much onion... - Bunny-Shaped Coconut Milk ($9.68) - Hard to eat these innocent-looking things lol - Pear-Shaped Matcha Custard Rice ($9.98) - Kind of neat and cool! - Steamed Chinese Sausage Rolls ($9.98) - Decorated to be like piggies...I think! === 3. SERVICE Up and down: for starters, be sure to speak Cantonese or Mandarin as that seems to work well; English is a little more challenging for a number of the staff. Dining in works well where they will try and service is reasonable even when it's busy (which is always is). Takeout may be challenging depending on what staff member is near the front with the hordes of people waiting for tables or takeout. Simply stay quiet and look for your takeout on one of the mysteriously-placed tables in the front :) === 4. ENVIRONMENT It's relatively modern without being overly-Asian in decor and accommodates groups large and small. Wheelchairs and baby strollers will fit easily. Parking is available in the underground structure, with 90 minutes being complimentary. read more

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The dim sum is generally good. It's a little pricier than some places, but the service is good. The restaurant is quite large so usually not too noisy/crowded. Unfortunately, one of the times we went, I got mild food poisoning. So, I have mixed feelings about this place. read more

Nice ambiance in big spacious dining hall. Parking is also complimentary. However, dinner is disappointing with nothing really stands out. Fresh cod fish (2.5 lbs) is meaty but tough. The BBQ duck (half) is also tough. The pea leaves is overcooked and mushy. The daily soup tastes homemade (and bland). Attentive service and change plates multiple times for us. The hot water candle was not lit from the beginning and no one bother to check. read more

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My sons school had their lunar new year dinner here and it was wonderful! The food was delicious and served well. There was plenty of space for entertainment and even a Photo Booth! The 10 courses were all very tasty. The table setting was meticulous. read more

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Never having tried this branch which directly Above marine drive station - canada Line. With the name Neptune, once can only expect great things. From the outside, looks unassuming but once you step in, place is huge and very modern. Very bright and glitzy with chandeliers and all. And to my surprise, they had a Michellin guide Recommended list. Lots of special on the menu...we decided on the peking duck ( 2 courses) plus 5 main entrees $249. Sorry not much for photos as we were so hungry we forgot to take good pics. Anyhow, the duck was presented whole before carved. Served table side so you can see the entire duck being carved, and every skin piece and meat sliver laid on the table. No cheating. Both skin and slices were sliced and served separately so you can enjoy best of both worlds. Crepes came in 2 steamers. Other dishes were xo abd dried scallop fried rice. So good and flakes of scallop everywhere. Satay vermecelli and seafood. Again, another winner. Salt and pepper squid. Huge servings of pipping hot squid with tons of fried chilies and garlic. So so good! Then we had the 2 kinds of bbq. roasted pork and bbq pork. The roasted pork was awesome. Tender and succulent and skin very crispy the bbq pork was a bit fatty and tasted day old. Not fresh. The meat has already absorbed most of the sauces, which tells me they have been swimming in the sauce the whole day. So just ok. What i didnt like about the place was the constant upsell. They were pushing us to get the lingcod combo which came with 2 courses fish, then 5 other dishes but selections were not that great. Lots of veggies. We had to insist on we wanted the peking duck, so they brought us the menu. Even then they wanted to push us to order more veggie and noodle dishes. But hey, we are smarter than that. As soon as they found out we could speak chinese, they let us be lol. Another issue we had was we ordered the 2 kinds bbq. Roast pork and roast duck, as this was what the server told us. Lo abd behold, without warning, they gave us roast pork and bbq pork. When told it was wrong...they said they will check, and as it turns out, they were out of roasted duck. So we said, the server said it was available....you cant just change it without consulting with us first and asking if it was okZ what if we wanted another dish instead? So they apologized and said they will give us more bbq pork. Service was quick and food came hot and fresh. Everyone was so full. The course was good for 6, we were 6 adults and 3 kids. Still had a little leftovers. All things considered...i had a nice experience, overall food quality was superb. The duck was very good. Cant praise it enough. No after taste. Crispy skin. Juicy meat. Expertly carved by hand. I would repeat for sure and try the Dimsum next. They are having 15% disc if all Orders are in by 1130am. Tip: they have free parking un the parkade as well. Just look for their designated spots and list your plate no once you are seated. Cheers! Happy eating! read more

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met up with friends for a saturday dim sum feast at 12:30 pm, and the place was buzzing. reservations were made and we still had to wait a few minutes before we were seated. the service was exceptional, attentive, and caring. they made sure to check on our tea and hot water multiple times, promptly brought glasses of ice cold water, hot mustard, and chili sauce upon request, and even thoughtfully offered to cut the spring rolls. a nice touch that enhanced the overall dining experience. complimentary 90 minute parking is available on p2; just provide your license plate. this michelin guide, recommended restaurant is located on the third floor. it's easy to get carried away when ordering until you see the prices. dim sum ranges from $11.38 to $18.98, with lunch specials, chef recommendations, and more. here's what we ordered: shrimp and pork shao mai dumplings (pleasantly surprised with five pieces, as we were a party of five) lean pork and century egg congee neptune shrimp dumplings (har kau) rice rolls with jumbo prawns and yellow chives rice rolls with beef and pea tips deep fried shrimp garlic spring rolls (standout) bean curd wraps with pork and mushroom in abalone sauce sticky rice with minced pork wrapped in lotus leaf black sesame seed paste rice flour balls pear shaped matcha black sesame rice balls (my favourite, though there were only four pears) note, eco-friendly takeout containers are $0.50 each, and paper bags are $0.75 each. we had the pleasure of savouring this delightful dim sum experience, generously treated by a dear and very generous friend. read more

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We made reservations for Saturday morning and it was pretty busy but we were seated right away. Service was really great and the food came out at nice intervals. Everything was really good and did not disappoint! Inside was nice and well decorated. read more

Neptune Palace Seafood Restaurant - Seafood Near Me - Vancouver, British Columbia

Nice and convenient place for late night food. They have Da Lang here too (no free congee though) Food's pretty good and service is pretty good too. Not a huge fan of their fried squid though. Everything else is pretty good. And lots of free parking in the mall complex. read more

Neptune Palace Seafood Restaurant - Seafood Near Me - Vancouver, British Columbia

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We were there for a private event/banquet and even with so many tables, the service was quite good and courteous! The food came out like clockwork - everything was piping hot, delicious, plentiful, and well presented. We enjoyed all the dishes, read more

We had out of town work guests and decided to take them for dinner at the Neptune restaurant since it was close to skytrain and has Bib Gourman. It was the most horrible experience. If I cold give it a negative star I would. There was no service and the food came out all at once The food was barely warm. We ordered the two course Peking duck and it was the worst I have had. The crepe came out with a sour smell. It had gone bad but they still served it. They had to give us a new order. The duck was dry and tasteless. The second duck course that was a duck lettuce wrap was even worse. It was not hot and the duck peices were so dry that it was actually hard. The vegetable and mushroom dish was also horrible. The mushrooms had a soggy weird texture that tasted not good. The dish was also tasteless and not warm. all The dishes was flavorless and cold. None of the ingredients were fresh and it tasted like food that is old. One of the most horrible meal I have had in a long time. was hoping to showcase Vancouver Chinese food but instead it was a disappointing and embarrassing experience. Do not waste your money. read more

Came here for my birthday dinner and I'm so glad I did. I made a reservation a couple days in advance for Sunday dinner at 6 pm. Came with group of 8 and we were seated promptly. It was my first time here, but I was pleasantly surprised by the nice decorations inside. It definitely was a more upscale spot for Cantonese dining. To make ordering easier, we ordered the king crab set menu for 6 people ($499) and added an additional veggie chow mein dish ($26.80). Thought it was pretty affordable for the giant king crab that we got. Our server brought the crab to our table and let us take pics and videos of it before they cooked it, which was nice. All of the food from the set menu was good, but my favorites were the king crab (cooked two ways: steamed with ginger and garlic and fried) and the wagyu stiry fry. I was a bit busy chatting to pay attention to most of the food, but these were the two that made me stop and take notice. The squab had really crispy skin but some of the meat, especially the bigger pieces, was a bit dry. The fried rice tasted a bit bland to me, but that could be because I ate it at the end so the flavors from all the other dishes were already in my mouth. We brought our own cake, and surprisingly they didn't charge us any additional cake fees. They grabbed the cake from us in the box and did everything (unboxed and added a candle) in the background, and brought out the cake to the table when we were done with the red bean soup. They probably do this a dozen times a day and have it down to a routine. The servers at Neptune made everything from ordering to serving the cake super easy. Very glad I decided to come here for my birthday dinner! They also have some private rooms you can book, some with karaoke, for different group sizes. There are some minimum spends you have to hit for each room, but they seemed like a good way to celebrate a special occasion! read more

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First time trying Dim Sum at this Cantonese Style Seafood Restaurant and I was impressed! Food quality & service was above average, spacious dining area and Covid check-in protocol followed. Food highlight .. Truffle Siu Mai ( Pork & Shrimp Dumplings ) .. very juicy and plump, pork & shrimp fillings were hand cut to small pieces and not machine chopped which gives the dumplings a unique texture and juiciness! Will for sure order again! Bean Curd Wraps with Enoki Mushrooms .. the warps were immersed in a very delicate flavoured stock with keeps the whole dish extra warm when arriving at the table, it also gives a different texture when eaten with the soup! Well executed kudos to the dim sum Chef! Whole Crispy Skin Chicken .. this is a promotional item when your order reaches $60 or over you have the option of ordering this item for $12.00 ea. Arrived pipping hot and they provide gloves & scissors for you to cut up the chicken, meat was extremely juicy and flavourful and the skin is super crispy! You can call it a gimmick but for chicken lover like myself, I for sure will order it!! Parking is free for the first 90 mins at designated area, so be mindful when you are entering this shopping complex parking, make sure you follow the signs!! read more

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When I drove to the parking lot at Marine Gateway. I was very lost trying to find parking near this Chinese restaurant. Luckily I found the parking area with the restaurant's signs. There was 90 min free parking when we dived at the restaurant. It was great! We ordered 7 dishes. I forgot to take pictures of the dishes. Overall the food was good especially their pumpkin congee and desserts. The tea was good as well. The restaurant would give each table a container with a small candle, so we could heat up the water and add to the tea. The interior was spacious with lots of tables and chairs. There was also enough distance between tables and chairs. Overall the eating experience was great here especially my friends and I could eat and chat at the same time. The restaurant would not rush us to leave. read more

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I went here with my family in the morning earlier today. It was my first visit today and the decor was clean and luxurious. We ordered following items : Lean Pork Century Egg Congee ($12.95), Truffle Shao Mai ($9.38), Crispy Wild Rice Wrap ($9.68), Spicy Rice Rolls with Chinese Donut ($8.98) and Beef Tripe in Satay Sauce ($8.68). Food presentation was wonderful it was nicely decorated. Congee came in a stone bowl with a Chinese donut on top. It was yummy. I could feel the tenderness of the meat while chewing pork inside the congee. Spicy Rice Rolls were yummy. Pork floss had a slight spicy flavour and the donut inside was soft. Everything else were also tasty. Truffle Shao Mai looked cute with truffle on top. The fillings were tender and meaty. Beef tripe and Wild Rice Wrap were pretty good. Rice wrap was really yummy and crispy. They were all made with quality and the price was expensive. Washroom was beautiful. All the toilets had an automatic seat cover using censor or the touch button. They had Jo Malone diffusers in the washroom instead of using air fresheners. You're looking to spend $8-9 per dish and $12-16 on special dishes. Noodles would be around $20 and up. It's quite expensive, but great place to spoil yourself, friends or family once in awhile. Service was average. Food quality was pretty good. **Complimentary parking is available for 90 minutes at P2. No password needed for wifi** read more

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I wanted so much to like this place. I've tried this restaurant a number of times... unfortunately, it's failed to deliver in similar ways every time. No matter if it's lunch or dinner, it doesn't meet basic expectations for going out to eat at this price point. I don't know how it received Michelin's acknowledgement. Although the food was decent, the service was horrible, the ladies washrooms were poorly maintained, and the ambience was just ok. This last visit, the hostess gave our table to someone else and only when we questioned her was when she gave us a table. It took more than 30 min for our order to come. Prior to us getting the food, I had asked one of the managers (Zoe), if she could check on our order since we were in a rush. She flat out rudely said no and that food needs time to steam ... we just had to wait. If this is what getting Michelin acknowledgement means, I think I'll think twice when going to any of their recommended restaurants in the future. Very disappointing. read more

Dinner for 8. Service -wow! Food -wow!! Overall - absolutely wowsome! Weza coming back 4sure. And another point- you can actually have a decent low key conversation here, without all the f'n people noise - neat concept, eh! read more

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We had seen this restaurant many times while at Marine Gateway, but we're turned off by the many bad reviews. But our friends who were out of town suggested we meet for a set dinner there and so we looked forward to finally trying it out! Sadly, that's where the excitement ends. I could not believe the service here. From the moment we sat down, it was aggressive, abrupt and prejudiced. They were pushing an Alaskan crab dinner menu, but we said we wanted the lobster set menu. We had 3 different people basically tell us, that the only dinner available was this crab special, starting at $499. I finally had to explain, we needed to know if we could have the other menu plan or not? Once they knew we weren't ordering the big menu, the service went down. We asked Mark, our main server a question about the house vermicelli noodles on the menu. He had no idea what we were talking about. He had to go and get another menu in Chinese and still didn't explain what it was. When my friend reached out to move a fork while a server put the food down, he put his hand in her face and said 'wait'. Jaw dropping moment! Now about the food....I will say the portions were much larger than we thought, that was a plus. We ordered the set lobster menu with 5 added items for $238. It comes with a basic veggie soup. Lobster on rice with corn, it was tasty. We got the pork jowl with pineapple and we were disappointed, it was a very western sweet and sour pork dish. The fried squid with jalapeños was yummy and had extra crispy garlic with it. And the fried beans with garlic was good, but nothing special. All in all, had the service been good, we would've considered coming back to try the dim sum, but we will never be back here and will make sure we tell our friends and business contact to not bother. read more

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Best service and very good food They attend every needs of client, polite, and courteous read more

Neptune Palace Seafood Restaurant - Excellent food - Seafood Near Me - Vancouver, British Columbia

We came for a celebration dinner, for their weekly set discounts for lingcod two ways. We also ordered Peking duck and they served it up fancy! Everything was surprisingly good and we were extremely satisfied. The service was great read more

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