Although we live in Fairfield and Concord Mini is closer to us, this location has better pricing and more excellent customer service. We gladly drive the extra miles to have our Mini serviced here. read more

Jose Armenta and the rest of the staff were amazing! They made the buying process very easy and pressure free. Jose went above and beyond to get me in my new Mini. read more

My wife and I turned our mini's in as our 3 year leases are up. Luckily Kevin Powell, the sales manager and his fantastic staff were there working to find the perfect car for me. I configured my dream car online at miniusa.com and then sent the configuration to Niello mini. I worked with both Kristen and Kris in the internet sales team and both were amazing. The staff is always friendly and work very hard for your business all without pressure!!! Both Kris and Kristen went out of there way to make sure that my wife and I got the car we wanted at a great price. This is the second mini lease for both of us and I can't imagine buying a vehicle anywhere else!!!! If you want a fantastic sales experience with an amazing car, drop by Niello mini!!!! read more

I have serviced my 2011 2dr Hardtop for 3yrs here at Niello Mini. Tonight I spent a few hours with Roger and Alonzo getting me into the perfect upgrade. All smiles for my new 2017 Clubman All4 but more teeth showing for the diligence on Rogers part. His personality is very out going and pressure free. The sale was without hitch. Thanks for the options provided and the awesome service. Thanks to Alonzo for being a great sales manager and having folks like Roger on the team! Cheers to more years left in our dealer/customer relationship. read more

Just sold my old car and bought a newer one from Maria Martinez. She made the deal easy and was very attentive. The sales price on the new car was fair and the trade-in was higher than what CarMax offered. I would not hesitate doing business with her and/or Niello again! read more

One of the best car buying experiences ever. Creed Cate is the guy you want when purchasing a new Mini Cooper. First, he's super nice, friendly & puts you at ease. Second, he's very knowledgeable and is able to answer EVERY question regarding the vehicle you are looking at. Finally, he spends as much as time needed for you to feel comfortable with the car & how everything works before you drive off the lot. read more

Niello MINI - My new Mini Countryman - Car Dealers Near Me - Sacramento, California

Really great experience. Jason Anders helped me get the car I wanted at the price I wanted. I really couldn't have asked for more from a dealership. I originally went to the concord mini dealer, which was closer to me, but just felt a bit intimidating. Niello, however was the complete opposite and welcoming, Thanks so much guys! read more

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Had a great and efficient experience. Anthony McCall was great, pleasant to work with, and had me in and out quickly. He was thorough in his service write up and documentation and his communication and updates exceeded my expectations. They did a free complimentary inspection that came back clean. I also really appreciated that he didn't try to upsell or push anything. read more

Been thinking about buying a MINI for a long time. I recently received an email from MINI with some video links on history and racing which finally made me think more seriously about a purchase. I went on line and "built" my Cooper S the way I wanted it. The following day I received a call from Jordan, a Motoring Advisor at Niello MINI in Sacramento and my wife and I made an appointment to see her. She was one of the most cordial and knowledgeable salesperson we have ever dealt with at a vehicle dealership. To make a long story short, we ordered our Cooper S MINI in Volcanic Orange. It was a real pleasure to deal with Jordan and Niello MINI of Sacramento . read more

No one likes going to car dealerships in the first place, its not fun, or going to a cell phone carrier buisness , are we going to be swindled and deceived, lied to and pressured on buying horrible products, thats happen to me and prolly others in the past, but thankfully at niello mini, i was welcomed with honest and relaxed feelings, right away i was at ease, my car buying experience was wonderful, my car salesman was Roger Beatty, he put me in a wonderfull car! Gave me many options for financing and walked me thru every step of the way. I would recommend this dealership and definitely go see Roger! read more

Everyone knows the best place to purchase a vehicle is at any Niello Dealership! The employees at Niello Mini were great helped me get an amazing car that I love! I can't thank them enough. Matt Ryan has a great staff there thanks to Rodger, Alonzo, Jermaine, and Louis thank you so much for an easy car buying experience! read more

I had a wonderful experience with Jason Anders, my motoring advisor and Charlie Zink who completed all the paperwork. I found them to be straightforward, no pressure and lots of good points to consider. I went up there thinking I would buy a used car, but ending up leasing a Countryman instead. I love it!!!! The customer service was and continues to be fantastic. I highly recommend Niello Mini Cooper of Sacramento. Jason, Charlie and the whole staff were friendly and made a real effort to give me a very positive experience. read more

Harold and Zo! Thank you thank you for the great buying experience you were able to get me approved and out of there in no time. I love my new Mini. It was exactly what I wanted. It looks great, sounds great, and handles very well. read more

This was my second time buying a Niello Mini & the second time I worked with Creed Cate. Creed set me up with a fantastic new Mini - much more than I had expected. The entire purchasing experience was stress free. Creed & Niello Mini went above and beyond to make me happy and I got a fabulous deal. I loved my first Mini (purchased from Creed 8-years ago) and I know I will love my new Mini! I highly recommend this dealership and this sales person. read more

I would highly recommend Niello Mini Coopers Service Department they have gone above our expectations in helping us with a situation. So much I felt I needed to leave a review. Our used car was purchased elsewhere from a private party and came with a service contract. So we recently visited Niello to have the service work performed. Within days engine light came on. We were not sure if it had to do with a recent rear end collision, the maintenance that was done or just a fluke and the car needing repair. Took back to Niello and they checked it out. Tony was very helpful explaining the problem and what my options were. Even spoke with my insurance claim adjuster. We will definitely go back to Niello for service if needed. Also Thank you to Paul for going over some of the items about my car I was unsure of after the first visit. If looking for friendly helpful staff and a clean shop visit Niello. read more

Purchased a Mini yesterday with the help of Kristen Long. This was an amazing experience from the moment I was greeted at the front door, to driving off in my new car! Everything went smooth. Kristen was very accommodating and her product knowledge was amazing and greatly appreciated during the entire process. Couldn't have asked for a better experience. read more

Worst car dealership I've ever dealt with. They will not honor minis warranty and free service. Even when lights are on and the minis timetable says "do it". One hour spent to make an oil change appointment on the phone. Then 30 mins of "discussion" upon arrival. They seem to be clueless and not keep notes in customers file. Will not return to this dealer for any reason, EVER! Completely wasted five hours of my time for an oil change. read more

Bomb.com! Let me just start out by saying Edward OCampo is the best! He defiantly knows how to hook it up with a fantastic deal! Not only that, but he is extremely knowledge able and puts no pressure on you to buy what so ever. I had no intentions on buying that day, but he and the sales manager gave such a killer deal I could not pass up on. If you need help finding a MINI, Edward OCampo is your guy. I love my MINI. Thank you Edward and Niello staff! :) read more

I just turned in my 3rd MIni for my 4th. I have had 3 minis from Niello and 1 from another dealership. I ALWAYS return to Niello because of the people who work there and the service that they provide. We had a few issues with the car that they found for me that they brought over from another dealership. When it arrived it did not have the wheels that I was expecting. Creed, Kevin, and Alonzo kicked into high gear and did what they do best, service their customers with above and beyond service. They truly cared that I got the car of my dreams and they did not disappoint. I Highly recommend Niello Mini for not only purchasing your car but servicing it as well. The entire team at Niello knows what it means to deliver honest genuine service because they are all honest and genuine good people. read more

DO NOT BRING YOUR CAR HERE!!!! "Customer Service" is HORRIBLE, labor is RIDICULOUS AND all of the staff is extremely RUDE and LIARS. I filed a claim against them with BAR (Business of Automotive Repairs) Mini was advised to refund ALL of my money minus the "inspection fee" however they only refunded partial. But for me it wasn't worth it going to court over $90 adding to the already out of pocket expenses I had to make to have my car repaired at a DIFFERENT location in LOS ANGELES. I spent well over $3000 thanks to Niello. Everyone there was RUDE. Even after I kept giving chance after chance and trying to come up with a reasonable agreement WITH them. Cashier, service reps, manager and shop foreman were ALL EXTREMELY RUDE. read more

We just purchased a new Mini Countryman from Niello, and we couldn't be more pleased! Creed Cate helped us out - we actually had gone in to test drive them several weeks ago, and then came back to buy one. And, we made sure it was a day that Creed was working. He was personable, knowledgeable, relaxed, and just knew his inventory very well. The entire experience was very different than some previous car buying trips - no high-pressure sales, no back-and-forth with numbers on paper, etc. Both Creed and the finance manager were so laid back, and they made the entire experience simple and actually fun! When we want our next Mini, we'll come back to visit Creed! read more

Thank you to the Mini Niello group for going above and beyond to help me with my issue. The General Manager Matt, personally interjected to resolve issues with Mini Corporate. read more

Creed was wonderful to deal with. I bought a used car from Neillo Mini and the experience was great. No nonsense negotiations and awesome customer service. I would recommend dealing with them to my friends and family. read more

Maria was very helpful and detailed through the process!! Soo happy with my car!

Thank you Creed and Niello Mini crew for making the purchase process simple, quick, and fun. Can't wait to enjoy my 2018 Porsche Macan GTS. Thanks again, Creed, for another easy deal. read more

I had such a great experience leasing my first mini from Creed at Niello Mini that I was thrilled to find he was still there when I went back for my second. The whole process was smooth, easy and fun. Creed finds the best roads for exciting test drives, helped me pick out all of the options to fit my needs to build my Mini just how I wanted and kept me informed through the entire build cycle. Once it arrived, the leasing process was actually quick and painless. Creed spent a lot of time with me showing me how everything works - I think this car is truly smarter than me. I never felt rushed and he was able to answer all of my questions. If you are looking to get a Mini, I highly recommend going to see Creed at Niello. read more

We bought our 2017 MINI Countryman Sport here on July 29th and our experience with Niello MINI was outstanding! My wife and I were hesitant coming here at first because we bought our previous MINIS at Concord MINI and San Francisco MINI and both gave us great experience as well and wanted to make sure we get the same treatment. When we were shopping for our 2017 Countryman on the internet, Niello MINI was the only dealership that had the color we were looking for, Moonwalk Grey with white top and also had the options we liked. Kristen Long was our motoring advisor from the get go and she was awesome because she made it happened. When we first arrived at the dealership, we were impressed with the size and interior design of their showroom. We were more impressed because the car that we like was in the showroom as well and looked a lot better in person. We fell in love with it the minute we we saw it. However, there was no greeter to welcome people in, but no biggie. It wasn't a deal breaker for us although it would be nice to have that. When we first met Kristen, she was very nice and polite. She wasn't pushy or aggressive. She made us feel really comfortable and relaxed. Kristen is also knowledgeable with the car because our test drive was informative and educational. But our first negotiation process didn't go well because we didn't agree with the numbers her sales manager was giving us and ended up going home without a new Countryman. However, Kristen called us two days later and gave us new numbers we all agreed on and sealed the deal. She went an extra mile for us to get the numbers we liked and went above and beyond to help us get the car. My wife and I want to acknowledge her on that to everyone. Kristen is an awesome motoring advisor! She made our buying experience really easy, painless and fast. We also want to mention our experience when we picked up our new Countryman. Everyone was nice and accommodating while waiting for finance. The car was also perfectly clean inside and out. Kudos to the technician who prepared it for us. Again, Kristen being a great motoring advisor was so helpful with what we needed to know about the car and explained everything in great detail. Our finance manager Jermaine Evans was also a key player with our experience because he got us a great rate on the loan. Thanks Jermaine for getting us a great rate and not pushing us to buy anything extra when we were closing the deal! Thanks again to everyone at Niello MINI, you're AWESOME! I would definitely recommend your dealership to my friends to purchase their next new MINI. read more

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I bought a used vehicle from Niello Mini. Unfortunately we decided it wasn't the right car for us. I returned the vehicle at 9am without hassle. They rushed in and took care of the return right away. The staff was incredible. There was no pressure, everyone was very nice and respectable. I am beyond impressed. Charlie, Gary, Horace, AJ and Ivan were amazing! This is a great dealership that puts the customer first. read more

My mom just brought her new car & the young lady Fernanda was so friendly with us & really kind, it was only my first time there but it was a great experience. Customer service was good :) now my mom is going to be really excited with her new car! read more

I bought an Audi Q7 today, and had a great sales experience with AJ. Their sales team was very professional and eager to help. I would highly recommend buying a car from here. read more

This was my second car purchase this year and the process and customer service as Niello Mini was beyond what I could expect. Brittany took care of us and it made the entire process very enjoyable. There was no pressure of buying, she just showed us the products, gave honest opinions and her knowledge about cars made us comfortable buying. We finished our sales off with Zo who made the transaction process easy. This is how all car shopping experiences should be. Thank you Brittany and Zo! read more

I came in the Niello Mini to buy a part for my Mini Cooper that had been giving me a hard time I met Roger Beatty who talked to me and took me on a test drive in a new Mini. Returning back Roger took out time to discuss with me the opportunity to get a new Cooper I did not feel confident enough to go through Roger was very patient with me and walked me through the enter process. Anyone needing a new car or used please go see Roger and Gary the manager was also very Sincere came out assured me that they could make it happen. And the finally cream on the top was Andrea Bruner was very patient and helpful with all my spare work. I was very thankful for the Niello Dream Team read more

This company what's awesome. This was the best Experience that I ever had buying a vehicle! I will always get my cars from here. If you want the a car it would be in your best interest to get the car from here. You can get any car it does not have to be a mini cooper. read more

We had a surprisingly good experience buying my new car at Niello MINI. Luis Portillo took great care of us. I highly recommend asking for his help if you decide to shop here. He knows his cars, listens to his clients, and doesn't push too hard when it comes to making a deal. It was a pleasure doing business with him. He also promised to send us a Christmas gift :) read more

This review is for Kristen Long at this Mini location. From start to finish, she has made our car-buying process so easy. So easy that we never had to leave our house to get the exact car that we wanted. Did I mention that she got us an unbeatable price? And she had the car DELIVERED TO OUR DOORSTEP. From start to finish, Kristen was so friendly, knowledgeable, attentive and responsive. Her customer service skills, knowledge of the product and work ethics have set a pretty high standard and she is a great asset in any organization she is and will be a part of. We can't thank her enough for help, being so great, the two matching Mini hats and keychains. read more

Are you serious!!? This place was amazing from the minute I stepped on the lot. We were greeted by Motoring Advisor, Jason Anders, who was friendly, approachable, extremely familiar with the product, and made us feel right at ease. He wasn't pushy and remained attentive and patient with our many questions and requests to see various cars. Jason's a good listener and waited to hear our wants and responses to his questions before working our way through some of the inventory. I never felt rushed or pressured and in the end ended up with a CAR I LOVE LOVE LOVE. Will be bringing my sister to Niello MINI for her new car purchase very soon. Thanks Niello and Jason! read more

Service that went above and beyond! Although Kevin Powell was not the original employee that I bought the car from, he went above and beyond to make sure that I knew as much as possible about my MINI. He was kind and took time away from his other duties to show me all of the features of the car and even gave me an adapter to use for my phone for free! I would recommend him to all first time and long time MINI customers. He was an absolute delight to work with! read more

Avoid like the plague. They actually made my car worse and I had to have it towed to my mechanic to fix it. Sure it was very clean and they had a nice showroom to sit in. But if you don't have a warranty, don't go there. They provided me with a "free" loaner and then charged me $14 to drive 20 miles. read more

Please read this before going to the Sacramento Niello MINI. I really don't want happened to me to happen to anyone else. Worst customer service ever. 4/23/2016 I went to purchase my second MINI which is 2016 MINI Countryman JCW for my girlfriend because I have a 2012 MINI cooper R56S, and I love it, I know that they have a good service before, so I decided to buy another from Sacramento Niello MINI. However, when I went there to purchase the car, everything looks great at first, but later, I read the contract very carefully, I found out that they miscalculated the tax, we paid extra hundred bucks. Luckily, they refund me back, so always remember to look closely to the contract and numbers because the finance manager Jermaine was so passive-aggressive, and he likes to play numbers tricks to the customer. After I purchased the car I noticed there are some white spots on the car before we take the car home. I asked one of the employees about it, he said that the spots are water spots because the car was just being washed. It was at 9pm, and we trusted this dealership, so we have no doubts. We went home happily and satisfied. A few days later I hand wash the car, and found out the "Water Spots" are something else all over the car. We took the car to Caliber Collision and Cooks Collision to let them check/inspect the car. They said the spots are "Paint Delimitation or burned painted". We were so shocked to hear this, because it is a brand new car, so next day (5/7/2016) we took the car back to the dealership and told them what happened. They said we have to wait for the factory Rap. to come and inspect the car in order to know what to do next. We trusted them, so we waited until the factory Rap. come. By the time he came to the dealership, it is already pass two weeks of purchasing time. After factory Rep. inspected the car, dealer told me that it is paint delimitation, so it is factory defected. They only provided two options to us. 1619 Viewed paint with western regional rep for MINI USA offered 2 options. 1. Maintenance program upgrade to 6YR 100K package. or 2. Get two competitive estimates from collision center for repair to be reviewed by MINI USA. We don't like either of these options, so we talked to the general manager, Matt Ryan, to tried to see if we have more options. He was so rude, and didn't want to negotiate at all. His careless attitude makes us hurt and break the trust foundation we have with Sacramento Niello MINI. Since we don't trust them anymore. Once the car is being purchased, they cannot buy back. All they can do is to repurchase the car as a Used car(I bought this car not even three weeks). we told this to our friend who works at the dealership. He told us that once you buy the car, you can return the car within two weeks. By then, we realized Sacramento Niello MINI is not honest to their customer. They let us wait couple of weeks to tell us it is paint delimitation, so the return option it's not the option to us, no matter what happens, we have to stick with this factory defected car. What really annoys me is how come they don't know this car's paint is delaminating and it is vehicle defects. From what I know, they only have 4 MINI Countryman JCW. I got the last one with paint delaminating and high millage (close to 300 miles). They said the reason why they have high millage is because of the test drive. I really feel that Sacramento Niello MINI is Dishonest, and provides Poor after-sale service. I had a horrible experience with this dealership, and I would never suggest to do any business with them. read more

I recently had to get a tire replaced. I had backed out of my drive way, all packed , ready to go and one of those nasty little lights appeared on my dash panel. Least is was now and not half way between here and there. My usual around the corner mechanic did not have the tires so I was sent to American tires, they did not carry the tire either and could not get it until the following day. Bummer. I called Niello Mini on auburn Blvd, explained to them the situation and they said "Come on down" we will work you in and get you on your way. Awesome. They did just that, with a smile. Quick, smooth service. Totally nice people working here. Extremely helpful. the new showroom and center is so comfortable, you feel like you could stay the afternoon here. Outlets for devices, comfortable couches, water, fresh fruit, and I will say very cool Mini Cooper store for all those must haves and I wants. I was grateful for the them working me in at the last minute and taking care of me. read more

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