Came in tonight after a VERY long day on the road and as soon as we walked in the door, no greeting from the young hostess and just a "come on " gesture with her head. Slapped menus down on the table and walked away. No words spoken. The server Robert was nice enough though. But unfortunately the food was terrible. As my husband stated "the worst steak of my life" I hope this establishment can train their employees and cooks how to improve before they lose more customers. read more

I've been to Norms for breakfast but never for dinner . Today we came in and it was really bad . The steak was dry and small . All the portions are extremely small and not good . The fettuccine Alfredo had not taste . $80 Dlls meal and what a waste of hard earned money. I'll stick to the pancakes ! Wish I could have taken a pic of the wilted salad and cold soup too ! The seasonal vegetables were baby carrots ! All boiled no taste what so ever ! read more

I am so upset we got ripped off.. We had our food delivered, my husband order the white fish plate dinner it supposed to come mash potatoes and vegetables he didn't get the veggies and the fish was over fried and dried. I ordered the shrimp with rice Pilar and veggies I didn't get the vegetables either and the shrimp was over fried and left me an after taste. We've gone to other Norms never had it this bad.. read more

Norms - Fish plate dinner - Breakfast & Brunch Near Me - Ontario, California

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I enjoyed everything in this restaurant. The manager Beverly is the best. Runs a tight ship, keeps an eye on everything. My server Marina was such a sweetheart. She checked on me every few mins to make sure I had everything I need. When I took too long to eat my pancakes, she even took it back to reheat it for me automatically! How do you get service like that? I had the T-Bone steak and eggs. I asked for medium, I got a nearly wall-to-wall medium on my steak. See attached picture. This branch also offers a product I have never seen at other Norms restaurants: freshly squeezed OJ. I tried it and it's the real thing! Fabulous. Norms is not Ruth Chris or Morton's. Norms is about big portions at good value. Comfort at an affordable price. My experience sure was worth far more than what I paid. I'll be back for sure, fellas. read more

Norms - T-Bone Steak - requested medium, got medium. - Breakfast & Brunch Near Me - Ontario, California

The place is fine, it's a decent restaurant we don't come here often since we normally go to the one in Rialto. The most annoying thing tho is that the cooks take FOREVER for the orders, it took them like 50 minutes for 4 meals, they really need more and faster workers because our server barely came too and they always get at least something wrong.. read more

Marina was an excellent waitress. She made sure our food was prepared exactly the way we wanted it and provided outstanding service throughout our meal. read more

Food was delicious and service was good. Inside the restaurant was very nice and looked clean and beautiful. Best looking Norma I've been in. read more

Alejandra was an excellent server. She greeted us with a smile and made sure we had everything we needed while dining. She checked on us often and made the experience a great one. Norm's was clean, and the vibe was good. The T-bone steak breakfast was good and prepared as I requested. The pancakes fluffy and tasted great. read more

Came with my family for a quick bite and Brianna did an amazing job. She was attentive and friendly, and made sure our cups of coffee were always full. read more

Got there at 12:00pm and was seated in 20 mins.. the food came after 45 mins and the hash brown was cold. Coffee is also not that good as it was watered down. We keep on calling the server because our order was not complete.. pancake was served at the very end and had to request it to be served.. had to take it home .. not a good experience first time going there.... Also, they had an ad to be have a free breakfast sandwich if you download the app which i did.. but the server said it is for the next visit!! I am deleting the app.. not a good experience overall. read more

Outstanding breakfast. Great choices and a friendly attentive staff. The waitress was also attentive and friendly.

Ate a late dinner & was surprising amazed at the food choices at my childhood favorite Norms! What made it even better was the great service we had with our server Keiko. She made us welcome with such a warm & great vibe!. She told us they were open 24hrs Fridays & Saturdays too! Definitely great news for us night owls looking for good food & great service . Thanks Keiko!! read more

Food was good and large portions. No one refilled coffee and very long wait to get food after order. Place needs to be more organized

First time at this location and it was amazing. They sat us promptly and Brianna was friendly, efficient, and food hit the spot!! Very clean and great ambiance. read more

Marina was the star of my morning. I didn't expect this kind of service at a diner. She subtly cleared the table of used plates, napkins, and empty creamer containers. With a smile, she checked in throughout my meal regularly making sure I had everything I needed. The food was good especially the blueberry pancakes, and the eggs over medium were perfectly done. read more

Excellent!!!! Phylissia and all the staff made it a wonderful breakfast experience! Thank you!! read more

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Brianna, our waitress, was fantastic! She was so helpful with my parents as they were trying to figure out the app. The food was delicious and the restaurant was clean. Will definitely be back! read more

Food was delicious and exactly what I expected . Marina our server was very kind & quick with our order. Will be returning. A plus they have fresh squeezed O.J. read more

Thanks Alejandra!!! Breakfast was DELICIOUS! We hope to be back soon. Can't wait to try the Hawaiian French Toast...keep it in rotation until I get back. read more

Thank you Phylicia!!! Loved our dinner and your hospitality. Cheers to the chef as well.

Service was very nice and food was good too, the ambiance was good too, a good decent price for breakfast

Marina was our waitress, and she went above and beyond! Her customer service was excellent, and she was very attentive and friendly. We will definitely come back. The food was good! read more

Thanks Marina for the service and the ice tea to go !!! I'll make sure to come back again .

First time at this location, very clean. Not a long wait time to be seated. Food is delicious even though it took a long time to get. Gave it 3 stars due to the service. Waiter didn't come to check on us at all. We had different waiters, one took our drink order, another our food order and another served our food. This location needs to step up their service. read more

I came here in 2023 and waited almost over an hour to be greeted by my waiter. Gave it another shot last night and got greeted in about 15 minutes but waited over 30 minutes for them to come back and take our order. Seemed like he was the only guy, so not his fault. He felt really bad when we just decided to pay for our drinks and leave. This place needs to do better with scheduling or making sure there's enough people! read more

We ordered steak and eggs We specified steaks are medium rare and eggs are over easy But when the orders were served the steak was well done and eggs over cooked We called the server, showed her the well done steak and she took the plates saying she will take it back to the kitchen and will make a new one After a while she came back with a plate with an almost raw steak still cold in the inside served with the same over cooked eggs in the same plate We again called the server and she took back the plate saying sorry again For the third time she came back with another plate of steak and eggs but we already lost the appetite We just had the food to go and paid the bill and left. I swear we won't come back ever, people here doesn't know how to cook steaks accordingly read more

Absolutely horrible service. Waiting 20 minutes I filled up our own drinks for our party of 6. Then the lady comes up saying "I need you to sit down, I cant have you over here" I told her we've been waiting 20 minutes and she still hasn't done anything (including taking our order) so I had to get our drinks myself. It's been, another 6 or 7 minutes. We are out. read more

Norms - Breakfast & Brunch Near Me - Ontario, California

Marina was an excellent server , she was pleasant and courteous with their service. She was smiling and made me feel welcome

Brianna did a wonderful job. Service was fast and the food was good. We had a great time.

First time trying Norms. Was welcomed as soon as you walk in. Our waiter Robert was great from the start and polite. His recommendations did not disappoint. The country fried steak was delicious. Pancakes were so moist and sizable enough to share. The ambiance was a chill vibe. Extremely clean and spacious. I would drive here just to eat again. We are from the Desert. Wish we had a Norms! read more

The food was really great the service even better!! marina is great!! good customer service she is very lovely definitely best Norms I have been to everyone is so Friendly and kind. read more

Great food and service. Very clean and friendly. Easy to find. Important as we are from out of town

This is not Normal for Norm's. Please see my other 5-star Norm's reviews: longtime fan, coming since I was a kid, with my father being a regular customer since he was a kid too. This location is severely mismanaged: walked out after 20 minutes without water. Understaffing happens, but why were some people doing sidework and others idle while our server was doubletime? Robert your host urgently needs retraining, as when we walked out and noted the problem to him, it was unprofessionally handled. He mentioned the manager had just left. If so, why did she leave her staff in the weeds? Felt terrible for our server, who was really working hard but clearly not supporteed. ...left without food and angry... ...and went to the nearby Clairemont location which was great as always. You're better than this Norm's!!! read more

The server, Marina, was very nice and helpful. The food was delicious and the restaurant was clean.

Laura is an amazing and effect waitres! She even anticipated that I was going to ask for a "to go" cup for my tea! I love the gumbo soup too! read more

Today was a good day we enjoyed a family dinner and our waiter Robert was so on point with our services he was so amazing always checking up on us ands such an awesome waiter thank you read more

Excellent food and wonderful service! We are especially grateful for Melanie's attention and how she made us feel welcome and important. She definitely makes a huge difference and a great first impression. Her attention to detail and beautiful personality made our Sunday that much more special! Thank you!! read more

Amazing food. Large portions and yummy. Server Alejandra was so sweet and attentive.

Marina was a great server food was great drinks were goos mimosas to be exact never a bad time when I come here everything is delicious clean and good energy read more

Norms - Omlette waffles loaded hashbrowns - Breakfast & Brunch Near Me - Ontario, California

Stopped by on Saturday, 09/09/23 for the first time. I believe this NORMS is relatively new and just opened couple of months ago (could be wrong). This NORMS is located adjacent to the Ontario Mills Mall. My mom actually never tried NORMS so wanted to treat her (& my dad) out! We were on the wait list and waited for about 20-30 minutes. It was super busy and jammed packed. We ordered the following: - 1 Fish and Chips ($13.99) - 1 Fried Shrimp ($15.99) - 1 Blackened Salmon ($17.99) SUBTOTAL = $47.97 TAX = $4.20 TOTAL = $52.17 Sooo good! Each person also gets a free, complimentary salad and soup. We were already full after eating the salad and soup so took our main dish leftovers to go. Overall 4/5. You also pay up front. :) read more

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