Maria was the best! I would love to buy her dinner. I'm kidding she was great The food was great read more

Marina out server was outstanding very attentive to our group. Our food was very good came out hot I order turkey club always good and my husband ordered chicken fried teak and he loved it! read more

Customer service is only for people who tip cash it seems, went in today to order a sampler platter to go I saw the people behind me at the cash register tip the server so she moved me out of the way to ring them up first then its my turn and she pushes me off onto someone else I tell the lady about the bad customer service all I get is "Oh Im sorry" The funny thing is I love Norms food especially the Mozzarella sticks but this store needs to treat everyone with respect not just the cash tippers Update: Norms Guest relations your email does not work it keeps bouncing back! read more

Laura you were amazing! You had such a positive attitude and very attentive. The food was delicious and came out in a timely manner. Thank you for everything! :) read more

Marina; Provided greeted me with a nice smile, and was helpful explaining the menu as well. She's great at her job, I hope that 2026 brings her room for advancement. read more

I went to Norms on 11/03/25 and put my name down for a table for two. I was told it would be about a 10-minute wait, which was fine. However, during that time, I watched at least four other parties (groups of 2-4 people) come in after me and get seated before us. After waiting longer than expected, I approached the server and let her know that I had been there before the others. She checked and said, "Oh, I see, give me 2 minutes to get you a table." Despite that, we waited another 5-8 minutes, and still weren't seated. At that point, we decided to leave. It just didn't feel fair or organized, and it was very disappointing to be overlooked like that. I hope the staff can be more attentive and fair with the seating process in the future. read more

Came for a quick breakfast with my mother, Im so glad Marina attended us really quick since I was running on time. The staff was great and friendly. I like coming here often read more

Was in there two nights in a row late after working. I was do I admit dirty from cleaning out an attic. The host was in the kitchen for no less than 40 minutes while several groups came in and left as there was no one to seat them. I happened to lay back in my booth upright by the way, and happened to close my eyes for maybe 5 minutes tops as it was past 3:00 am. He then proceeded to hand me my ticket and asked me to leave and accused me of being homeless. Reminder, I had spent EASILY $80-$90 over the past two days. I paid my bill and as I left he must not have realized the two actual homeless people sleeping on the benches in front of the restaurant entrance. Moral of the story, don't stereotype the working man after a hard day/nights work. This occurred 4/2/2025 at approximately 4:40am in case the manager or Norm's corporate reads this. read more

Christmas - I ordered a Cobb Salad and it was missing ingredients; ordered Lemon Pepper Chicken and it was so salty we couldn't eat them - the seasoning must have been dumped on the chicken and the side of green beans we ordered (veggie of the day) we didn't get we got a plate of overcooked squash. We left the table, reported it and went to another restaurant. read more

Marina was a great host! The food was delicious - I had ordered the fried beef steak. Clean, fast, and friendly!

Brianna provided great customer service at our last visit. Restaurant was clean, we were seated promptly and our breakfast was delicious.

Food was good , service was great. Took about 15 minutes to get our food. Thank you Alejandra ! read more

I came on their second day so i don't think most people know they are open yet. It was pretty empty. I got seated right away, and there were a lot of workers just standing around. I think they are anticipating it to be very busy. My waitress Marina was super attentive and friendly. I got the steak big breakfast and wanted the hash browns extra crispy. (Not a good idea- they taste kind of burnt- but that's my fault for asking for it that way) The steak I got medium rare- which I think was risky for a diner- except it's their second day so i think I'm safe lol. Dont expect steak house quality or anything but it was still pretty good. The eggs were perfectly cooked over easy- which sometimes i get over cooked eggs when I get them over easy. Overall I had. Great experience and great food. I also know this is because they just opened, and aren't too busy yet. The other Norms I've visited were always busy. So i hope they can maintain this level of service and quality. read more

Norms - Steak Big Breakfast - Breakfast & Brunch Near Me - Ontario, California

First time going to a Norms. Basic diner food at affordable (for 2023) prices. They're open 24 hours which is a bonus because a lot of restaurants in the area stopped being open super late night after the pandemic. Wasn't expecting much so can't complain besides how small some of the tables are, especially if someone were to order their meals with all the add ons like drinks and hotcakes. The butter I received for my baked potato wasn't melting all the way and I noticed it tasted like honey mustard. Asked my partner and he confirmed the taste. But it looked like butter? Interesting lol. Service was great! read more

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Food is good as always. We had a good time and Marina was our server and she was great! She made sure that we're always being taken care of and the drinks are always refilled. Thank you so much Marina. We appreciate you. read more

Great service from Marina. Asked to refill water and coffee often. Has great smile and very friendly...Ordered Steak&Eggs Cooked Medium as requested.. Great Job.. read more

Marina did such a great job serving my family! She was so nice and got everything we needed :) food was great too ! Thank you marina for serving us !! read more

Breakfast food is good, Marina there waitress was very attentive and took care of everything we needed

Excited to see Norms opened next to Ontario mills! Norms is known for breakfast and this location has signs says 24/7! We waited roughly 15 to 20 minutes on a Sunday lunch. Plates are big and prices too. However I see 20% off menu for mil/police/emu/seniors, and if you sign up their online app; you get free SoCal breakfast. We have two adults and two kids. We ordered SoCal breakfast , choice of sausage or bacon, egg( choose style), pancake, hash brown. One strawberry lemonade ( refillable ). Meatloaf with potato tots, mushroom, squash. Giant waffle that my 5 year old finished 3 quarters of it. Flavor is a little bland for me on pancake but am you can add butter and syrups. Food taste better than Dennys in my opinion. Service is good for a newly opened restaurant and staff are friendly. Last you pay your check at the counter and tip there as well. Will be back again as they keep running good promotions! The environment is busy and lots of family with kids. It's exactly like a family restaurant. A place where kids won't complained. Decor is modern and plenty of tables. It's clean but did miss's spot with drink stain when we first seated. read more

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We arrived near noon and there was a wait of 30 min. The estimated time was spot on . We were seated at a fours top table next to the kitchen entry. Likely the worst Tavel in the restaurant. The staff however were very nice and attentive. The food was out of the kitchen quickly and was delicious. There is a patio that was not in use, likely due to high temperatures. It is 24/7 so it gives an option to an area that offers very little in late night dinning. read more

Norms - Grand opening @ Entry - Breakfast & Brunch Near Me - Ontario, California

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Me and my dad enjoy coming to the spot. They always seat us right away and the food comes out delicious. We always get great service from Brianna, and try to sit in her section because if it. Definitely coming back. read more

We were immediately seated on Sunday at 9:30 after leaving a cafe that had an hour wait. Our server Casandra was welcoming and got our order quickly! She was so accommodating particularly with our drinks and made sure we were enjoying everything we had at our tables. The food was run of the mill diner food but still great nonetheless :) We got chicken fried steak, Cali Benedict, and two Jr Hotcakes with hot cocoa and an iced coffee. The vibes are always good here with amazing service! read more

MARIANA was amazing. She was very friendly and patiently with us. The food was great. She brought everything ontime and together. She was very helpful. Amazing service this is my first time in this location and I am looking forward to come back read more

Great service! Good came fresh and cooked to order! Our Waitress Mariana offered great service and was attentive.

The food was excellent but what stood out was the service. Marina was so attentive and our coffee cup was kept high and hot!!! Thank you Marina. read more

Stayed at a hotel across the street, breakfast offerings were not impressive. Saw Norms and had not been to one in years so we gave it a try. Brought back good memories for my youth in SoCal. Been back every morning since. Great food prepared well! Friendly service was very much appreciated! Alejandra is a great server! read more

I was notified too happy with my visit. First they forgot about us so we had to see people that came after us get seated. Then when our food finally got delivered my husband's eggs were not scrambled and I got one slice of toast. Our waitress Marina made our visit so much better. She got my husband's eggs out nice and hot and brought me nice warm toast. She was very apologetic and made sure we were happy in the end. Great server!!! read more

We had the best service from Robert. He was very attentive and helpful. My burger was delicious.

Ordered over phone 10:40 am. Was told order ready in 15 mins. Got to restaurant at 11:05 am. A lady server said my order is not made and to wait longer. I waited 15 minutes for my food in the restaurant. Finally, I saw a manager Luis Valle and asked about my order. He said, "oh, it's right here" and grabbed my to go bag from a counter behind him. I remarked "wow, it was there the whole time? I was waiting this whole time, why?" He replied "no, it's not that long". lol. I said, I've been sitting here the whole time and no one told me my order was ready. He says "it's not that long it okay to wait " I then gave him a $10 off coupon, which is valid until 7/14/2024. He scanned it and said it's "not working " I showed him my phone and terms and conditions of the $10 off coupon. He refused to listen to me. He refused to honor the coupon for a made up reason and walked away with my food. He would not give my my food and I left the restaurant, having wasted more than 1 hour of my time. Absolutely disgusting and Unbelievable!!! Norms Executive team: is this is acceptable behavior by their employees? Why should customer do business with Norms? read more

Norms - Luis Valle Manager - Breakfast & Brunch Near Me - Ontario, California

Phylicia was very pleasant. Her table service was excellent! Our visit was to celebrate my birthday and she made it extra special!

Great service, Marina was our waitress. She was so great and really helpful. Our daughter dropped her spoon and she was there immediately, she even picked it up before we could and to get us a new one. It was a wonderful experience and the place was very clean read more

Marina was awesome! Food was ok, normal diner food but it tasted better because our waitress was so nice

I loved my sirloin breakfast platter, and my service was amazing! Thank you Marina and staff for everything I look forward to returning to this location! read more

Thanks Robert! Great service and attitude. We ate dinner here. Food was decent. Appreciate you & the staff

Need more waitress they only have one on the right side of the restaurant poor customer service. It took them around 15 min to brink me a drink. Not mentioning the rest of the staff I came with my two toddlers they got supper annoyed waiting soo disappointed read more

Alejandra was a great hard working server. despite a few delays the experience was great. with a large family it's hard to keep everyone happy. Alejandra did a fantastic job! read more

Food was great, service was quick on Saturday morning our server Yarina was very helpful. The tables were clean and the floors were spotless. read more

This morning, we called three restaurants to check the wait times for breakfast -- two of them had a two-hour wait! We decided to walk into Norm's, and to our surprise, it was only a 10-minute wait. The waitress was very friendly, efficient, and made sure we were well taken care of. Her cheerful smile and pleasant attitude really made our morning read more

We had breakfast here and it's so good! Marina, is very nice and we enjoyed our breakfast here ! read more

Norms - Gobble gobble !! - Breakfast & Brunch Near Me - Ontario, California

Came on a busy Tuesday morning, our waitress Marina was prompt and cheerful. Constantly refilling coffee and sodas. Great service. Food was good too. read more