I love you Kristina! Thank you so much for the amazing service. The food was good the atmosphere was good but the service from Kristina is what made our experience phenomenal. read more

Kristina is a 10+ waitress at Norms restaurant in Van Nuys, CA. She is always cheerful, a great waitress, friendly & amazing!

I like that they stay open late, but the food isn't really different from Denny's. It feels kind of greasy and the atmosphere isn't great either. The place seems to do well, but honestly the food is just like a regular American diner. The service was just so-so. read more

Great time, food, service, and value at Norm's! It all started with our gracious hostess (her middle name was Grace) who gave us a warm welcome and handed us over to "best server ever" Kristina who kindly informed us of new offerings on the menu, from where we ordered the new, tasty, and sumptuous Chicken Parmigiana and old time favorite Liver & Onions (so glad you brought this one back!); but we started with bowls of zesty gumbo. Well, the Norm's experience is/was not complete without a dessert. Our choice: Ice cream schooner, custom-prepared to our wishes by lovely Kristina, along with two cups of coffee (regular and decaf). We were really happy with the quality of the food, service and price; and looking around at the full restaurant, we were not the only ones enjoying a good time. Birthdays were celebrated and lots of friends and families like the two of us contributed to a great atmosphere. Thanks, Norm's, for a very enjoyable experience! read more

Norms seems to be thing of nostalgia for most folks. The idea of it. The look of it. The prices. I've been going to various Norms since I was sixteen and let me tell you that was not recently, oh no, that was not recently. The was back in the mid-1960s is when that was. The food was always "okay." It was cheap and if one was in college you couldn't do better than Norms for cheap. I haven't been in years because the food is just "okay." I always want it to be better, but it just isn't, even when they opened the failed Norms near Encino. Anyway, let's get to it. I may pay a visit to this one - might be better in person. As it is, I had a hankerin' for a patty melt and I figured that would be a good Norms thing to order, so I did via DoorDash. I'll just say, it doesn't travel well. It was okay but it would have been better freshly served in person. So, bottom line is go there - don't DoorDash it. That's the bottom line. Actually, it literally IS the bottom line of this review. That's cute. read more

Breakfast here is tasty and abundant ! Cali omelette was huge and stuffed with cheese, onion and bacon with avocado on top.toast arrives pre buttered! Maria was a great hostess/server see you next time! read more

NORMS - Cali breakfast platter ! - Diners Near Me - Van Nuys, California

Great service from Kristina every time we visit! Yummy food with choices for the whole family

Dinner with my girlfriends. We were seated right away upon arriving. The restaurant wasn't that busy. It has been a while since the last time we were together for breakfast or dinner. We decided to go here for the $5.99 menu. But what a disappointment though. They didn't have the Ribs. According to our server Serena, it is popular so it gets finished fast. Since we are already here, we opted to other dishes from the $5.99 Menu and the 4 course meal. Starts at $12.99. Food: All recommended Chicken Tenders $5.99 Garlic Parmesan Fettuccine Alfredo $5.99 Fish and Chips (4 course meal) $12.99 Our orders came out fast which is good because we were all starving. I was happy with my Chicken Tenders. Piping hot, tasty and delicious. As well as the fries. I finished it in no time. I can tell my friends liked their food too. They devoured it except a piece of fish. My friend had too much so she can't finish them. We shared the strawberry shortcake - part of the 4 course meal. It was okay. The cake was dry. *Better come before lunch to try the ribs. read more

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I was craving French toast this morning, but I got burnt toast instead. Very disappointing. read more

NORMS - Diners Near Me - Van Nuys, California

My friend Channon took me to Norm's for my Birthday Diantha, our Server made our lunch extra special with her kindness and vibrant personality! They even went above and beyond in singing Happy Birthday Wishes! The Burger & Appetizer were scrumptious! Added Bonus an Ice Cream Sundae! What a Wonderful day!! read more

NORMS - Happy Birthday Lunch - Diners Near Me - Van Nuys, California

Nancy was fantastic!!! Her pleasant personality made dinner great. She made sure our dinners were well done. The team sang Happy Birthday to my dad who turns over 90. He was so happy and my mom and I as well. Thanks Nancy for making my dad's birthday memorable. Food was good. The ambience was great. But Nancy made the experience complete. read more

I want to Norms the other day and had a great melting pot omelette the waiter Nancy was very courteous and Brian the assistant manager did a great job in helping me with my order. I want to them so much I will be back soon for more food. read more

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Came durung midweek...the place had a weird smell soon as I walked in. Sat down, ordered the BBQ trio. Service was cool. Food came out, no burnt ends. I asked. Waiter goes, "Oh we're out." Like I wasn't gonna notice? That's the main thing I came for. Just tell me upfront. Weak. read more

NORMS - Diners Near Me - Van Nuys, California

First time here to try the $7 menu. Lot of parking but kind of tight and needs to be repaved. What can I say, I am a fan of diners with breakfast anytime lol. I ordered the chicken fried steak with eggs, bread and hashbrowns. Its a lot! Chicken fried steak was fine but the sauce was a bit pasty. Hashbrowns were a little dry but ok. Our server was nice. Large place with more than enough seating. read more

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My son received an achievement award from school, which came with a free kid's meal, so we came to celebrate an early dinner. I had an outstanding experience from start to finish. Kristina was our waitress, and her attention to detail, kindness, and professionalism truly made the afternoon special. Thank you for making our celebration even more memorable! read more

NORMS - Diners Near Me - Van Nuys, California

I haven't been here in a while and the place was pretty busy . But everything moved along fast. Very clean and the breakfast was delicious. Will be coming back more often now :) read more

Kristina is the best cats meow! Pleasant and great at her job, we really enjoy coming to Norms.

Love the service we get at the counter. Maria is amazing. She takes great care of my two girls and I. For some reason people don't like the counter, so we always just walk in and sit down. Otherwise, this place can be crowded with a wait. It's not too noisy, so you can still have a conversation while eating. Food is good, just what you would expect from a diner. I like the vegetarian omelette or the tuna melt. The hash browns, fries, and onion rings are all tasty. My daughters like the steaks and hamburgers. read more

NORMS - Diners Near Me - Van Nuys, California

I use to came here a lot but now and then I don't come much anymore so the waitress was very good back in the day even when it was busy but now today it is not like that anymore the waitress here is very bad not friendly at all. read more

Deciding whats for dinner tonight went smooth with the help of our beautiful waitress Kristina. Thank you for being sweet and easy going .

Always great time going to Norms for a delicious meal and excellent service. The area was normal family friends getting a good meal so moderate noise but still easy to talk. There was no gluten free option for my friend, but thank you Diantha for being a courteous but professional waiter. read more

Normally I love Norms. This location SUCKS. The manager that was working 3-23-25 at 11pm also SUCKS. You all better watch how you order your food! The server screwed up my friends order and they were asses about it and to make things worse, they charged her as separate items instead of as one of their MANY combos. Every diner I have ever been to, when it comes to figuring out what I wanted has always help to point out which combo would be best. Not this guy. When it was pointed out to them they played stupid and instead of doing the right thing they stuck to their guns. Well guess what, I will be happy to tell every single person I know NOT to come here and I'm going to try to contact corporate right after this. Basically I see it as check stuffing so he could get a better tip and the manager just lazy and useless. read more

I love Kristina ! She always takes care of every table with a great attitude and makes sure we never need to ask for anything

I enjoy my food every time I come in they always have great prices , my server Alicia is always recommending something new I love that they keep their menu trendy . The music is always nice they keep it at a nice volume . read more

Food was good and reasonably priced. They were very accommodating in regards to our seating request. Our server Jordan was attentive, polite and efficient. read more

Everything about norms is absolutely amazing. From the food to the hospitality, I will always give them the best rating. I have been coming to norms since I was just a little girl and it is still one of my favorite places to visit. I went to eat at Norm's today with my parents and Alicia was our waitress and she is absolutely the sweetest and most attentive waitress yet! Their New York steak and eggs is my absolute favorite and I always pair my meals with a delicious gumbo soup and salad! read more

New menu this month. Much improved selection. there are several special bargains but all the prices are pretty reasonable. Our waitress was Kristina, who was very attentive and knew the menu items in great detail. read more

My experience with Cynthia was great. She was attentive with our food and drinks. Made sure to ask if we needed anything else while at the restaurant. Food was amazing. Table was clean. Best experience yet!!! read more

I had Kristina as my waitress her smile her professionalism was amazing another waitress was not nice so we moved to Kristina's area and I'm so glad we did I will be back just to see her . She truly was amazing and I can tell she loves her job and she is good at it read more

NORMS - Diners Near Me - Van Nuys, California

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Kristina, was very attentive and polite. Didn't miss a beat. Thank you Kristina I'll love her service

Oh how this place has died down, from it's service, to it's food, and to it's management. Came in on Tuesday night, no acknowledgement from the floor manager when asking to place an order for take out. Asked a server if I could place a order with her, Serena, said no... she was off for the night. Although, as I stayed did see she was still working her shift. Nonetheless, very disappointed. read more

On Saturday, November 29, 2025, I placed an online order from Norms, and unfortunately this has become a pattern with my recent visits. Lately, every time I pick up food from this location, it has been cold, greasy, and just poorly prepared. Even the Pepsi bottles have been warm multiple times. Yesterday I ordered the mini dogs, and they didn't include the sauce that normally comes with it. The fries were cold, the Pepsi was warm again, and the burger patty did not taste fresh at all. Overall the meal was disappointing. I've gone to Norms for many years, and I even have family members who worked there when I was a kid. The quality has dropped badly. Customer service is not the same either--you see employees standing around talking while customers wait. The welcoming atmosphere that Norms used to have is gone. Before, they would greet you, seat you right away, and even online pickup orders were handled with care. Now employees look like they don't want to be there. What happened to Norms? I hope they bring back the quality and service that made them great for so many years. read more

Been comming to Norms for years. I can honestly say I have never had a bad experience. This is one of the best places to grab a good meal at a reasonable price. I can spend less than going to a fast food joint for the family and enjoy a nice sit down meal. Kristina at the Van Nuys location is a gem. She has been working there as long as I can remember and she is always serving with a smile. She is a kind hearted person that makes you feel like family. Huge fan of their gumbo soup, hits home on cold day. Their coffee is coffee, not this fancy stuff, yet it's so good. Can't beat their soup,salad, half a sandwich with a drink special. read more

I've been coming here for over 20 years. But today my visit was exceptional! Kristina our server was beyond amazing ! The food is always delicious . The ambiance inviting like always. Thank you Kristina for the great service! read more

Best Trout lunch special for $9.99. It was cooked perfection. The Coleslaw was so yummy too. Ask for Kristina, you will love her service.

Ms. Kristina she has the most charming and warm personality! She recommended the trout, value meal and it was filling and delicious! I had a baked potato and the coleslaw. The dining experience and reasonable prices made it the perfect weekday dinner. Thank you Kristina for making my day you are fantastic!! read more

I love this place. It's worth a trip from Santa Clarita to Vannuys just for the fine friendly service of Waitress Kristina and the excellent steak dinners for a reasonable price. Kristina is just as friendly as your favorite cousin. If you haven't been here you should give it a try. Ask for Kristina. read more

Had a great experience with my server Kristina at norms. The food was delicious. Hope to have Kristina as my server again .

Kristina best server ever. Very pleasant environment. Great service great food. I need to do 85 characters so hopefully this will do it.

Juan B always working fast and bringing the food out nice hot and fast. Quick waiter always making sure we have our drinks filled and never forgets any items ! Friendly service and always makes u feel right at home ! read more