I've been a customer of NuLook flooring for about 10 years. If you're looking for quality products, excellent customer service and the best prices in town. I highly recommend seeing these guys. They always go above and beyond to make sure things are done right and in a timely matter. I send all my clients to them and will continue to trust them for all my flooring and house renovation needs. read more

Manny, Shannon, & the team did an excellent job replacing the counter tops in my bathrooms. I was able to find two remnant pieces large enough to do both bathrooms at a good price. The quartz material and pattern was exactly what I was looking for. From demolition to fabrication to installation and plumbing, it was all professional and good! I highly recommend this company! read more

Had another flooring project to be done and went with Nulook floor again! They were prompt and very responsive to all the questions I had and gave me their recommendations of what I was looking for. I couldn't be happier with the job they done! Thank you Nulook floor!! read more

I've used Nulook twice now! They re-floored my entire 1,400 sf townhome (including stairs) five years ago AND now they completely refloored my 1,000 sf condo. I'm super satisfied and I'm probably a little high-maintenance as a customer just 'cause I need to understand every detail but Manny has incredible patience and knowledge. I didn't believe him when he said they could install LVT over tile but here I am today, loving my new floors without the addt'l expense of having to demo the tile, rent a dumpster, deal with the mess, etc. The installers were excellent and paid attention to detail including base-boarding around a large built-in and filling in a couple of areas that had broken tile. I also appreciated how the information and detail I shared with Manny, got to the installers! They were well aware in advance of the nuances of the job when they arrived! They have an excellent selection and the pricing is fair so if you need new floors, check out Nulook. read more

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Fifteen days into my experience with Nulook Floor my review was going to say "Buy tile but never use their installers" but now, after 30 days of dealing with them and their nonsense (to tile 300 square feet), I would NEVER step foot in this place ever again. After my horrible experience, I noticed how many hidden 1 star reviews they actually have. That sounds much more like it. If you're detail oriented and way to know the specifics - here you go. I originally picked out tile and hired them to tile my bar floor (On July 22) which I asked to have done by August 13th as I was hosting a birthday party at my house. Within a day of having had Holly measure, I also asked them to tile my pool bath and have that done by the party as well. Holly assured me that wouldn't be a problem. On Tuesday, when the tile was suppose to arrive, it took me sending text messages to Holly ALL DAY to find out if it was in. On Wednesday, she called to tell me that the installer would start on Thursday night. She kept mentioning the bathroom so I asked about the bar. She replied with "we only talked about the bathroom being done before the party" which she would continue to argue about for the next month. I had emptied out the entire bar, then had to put everything back in, then empty it again after the party. Santos, who tiled my pool bath worked for about 1 hour each day and took cigarette breaks every 15 minutes. One day, I received a voicemail stating that he couldn't come back because it had rained for 10 minutes - I'm not sure what that has to do with an enclosed bathroom. At the end of installing the bathroom tile, my toilet was sitting outside. He told me that Holly was suppose to tell me that they don't reinstall toilets and that I either had to pay him extra or hire a plumber. Nice! I have black grout all over my walls which he didn't bother to clean up. The bathroom was finished the morning of the party. Now it's Monday and and time to empty out the bar again. Santos called to let me know he would be here at 9:00 but didn't show up until 11:00. He removed the laminate flooring and then called me in to tell me that there was an additional hardwood floor under my laminate and now it would cost extra to remove that - even though I had already paid to demo the room. I asked him what was underneath the hardwood floor and he insisted that my million dollar home was sitting on plywood, not cement. I searched around the edges until I found cement under the plywood. Santos explained that this was going to be a huge job and Holly let me know it was going to be $2500 more than the $3200 I was paying to tile 300 square feet! Santos spent an hour and a half hand sawing a section of hardwood and using a crowbar to lift the wood. He said that it was going to be so much work and he was going to need additional guys (even though he walked 5 guys through my house that morning ONLY to deliver tile - perhaps they should have stuck around). So of course, he left for the day. That night, my husband pulled up the hardwood floor and the subfloor in about 15 minutes - with a shovel. When I called Holly upset the next morning she insisted on removing Santos from the job and she was also going to deduct the money I paid him to install the toilet from his paycheck. Lovely! The next installer she sent out was no better. He left my subfloor sitting in front of my home for 5 days when he promised me that it wouldn't be there for more than 1 day. On Monday he never showed up and I had to text around to find out he wasn't coming to work that day. I have 5 extra boxes of tile leftover from the bar which is excessive and grout stains all over my bar walls. This was a horrible experience and I highly suggest you look elsewhere. read more

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I had a water loss at my house, caused damages to my entire 1st floor which included the flooring and cabinets. When the incident first happened, I was told by several contractors that the cabinets would take 6 - 8 weeks to arrive. I was pretty frustrated becuz its hard to live without a kitchen in normal circumstance, and not to mention during this pandemic. When I reached out to Nulook, I didn't expect much and thinking i will probably have to wait as well. A few hours after the contractor's inspection and assessment, he called me and we met up at his shop to look at materials. Cabinets were ordered after i signed the contract. Repairs started almost right away and everything was done within 3 weeks, the finished works were excellent. I could not be happier with Nulook. All workers were very respectful and skillful. I would definitely recommend them to all friends and family! read more

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Just want to leave this review here for NuLook Floor. The staff here is amazing and very communicative. I've done work with them a few times in the past and recently and I still would give them 5 stars over and over. They are reliable, fast and the prices are beyond reasonable. They have Apollo and Manny on staff and their patience is UNBELIEVABLE!!! I've changed my mind plenty of times and they worked with me every time. The kitchen designer Shannon is one of a kind and beyond patient as well with changes and advice. Their in field manager Louis let's just say he gets the job done. The team working there is definitely a dream team! Thank you NuLook for working with me and making my home remodeling dream a reality!! read more

I have been using Nulook floors for 6 years or more. I am a local interior designer for 30 + years and I ALWAYS use Apollo and his team. They always get the job done. Manny is a great asset to the company. He makes sure the job gets done and if there are any issues , they always resolve them. Thank you for all the years of great service. P.S. They have a general contractor so license too ! read more

Very unprofessional service. I had them come to do an estimate on December30th, that same day I went into the office and picked my material. I still have not received my estimate. I have called three times and received three excuses. The last time I called they claimed they were working on it right then and I would hear something from them that day that was two weeks ago. They also made an excuse of someone being let go yadda yadda. Here it is 2/1/20 and no estimate. I would not recommend them ever read more

Walked around for 5 minutes, no one said hi. Yelp reviews aren't always right. Trying to find a quality company to purchase from for redoing our entire home, the search continues. I don't know anything about flooring but I'm pretty sure if someone walks into your store, you lift up your heads, say hi, and offer help. All is good, someone else will get our business. read more

Don't waist your time with this company. They came out on 20 January to do a estimate for a bathroom renovation a whole new kitchen including flooring. After about 10 calls where my estimate is, I have till today 14 February not a answer yet. I saw on previous posts about the poor communication, but then other post where people were very happy. I thought I give it a try, I guess I'm not happy with them. Poor business, if you let your customer with a quiet big project in the air. I'll take my business to somewhere else. read more

Avoid at any cost!! The worst customer services you get ever! After they run your credit card you are nothing for them!! Haven't seen an attitude like Merry has for long time in that businesses !! Really avoid this place even if you think that you save few bucks believe me you don't.... read more

Worst customer service ever! Never return phone calls, never came over to review my flooring with me like he promised! Broke my toilet removing it and installed the upstairs toilet incorrectly so I had water leaking to downstairs ceiling. Have large gaps in my staircase. Would not use or recommend them to anyone! read more

If I had written this review when I first had my flooring installed about 4 1/2 years ago, laminate in all the common areas and carpet in the bedrooms, I would have given them 5 starts. Yes, there were a few issues at that time but they were quickly resolved. After a couple of years the carpeting in all 3 bedrooms started to buckle. The carpeting I had had in my house for almost 20 years had never buckled or needed stretched. Every room needs stretched and 2 rooms have limited foot traffic. This is inexcusable after only a couple of years but from the other reviews I've read, apparently a pretty common problem with NuLook's carpet installation. We purchased laminate that we were told was water resistant. This was important to us as this flooring was also going in our kitchen. We have numerous pets and with water dishes and "accidents" knew that there would be liquid on the floor from time to time. I would never call the flooring we got water resistant. Any liquids that have been on the floor have been cleaned up in a reasonable period of time yet we have sections that are obviously buckled and the laminate has started peeling at the seams. This happened within the first couple of years. We were just busy with life and didn't follow up on it and that's on us. The flooring supposedly has a 30 year warranty but I have no idea what it covers as in checking my paperwork I have no information on it. I sent an email to NuLook weeks ago asking who to contact regarding warranty issues and to see if my floor is covered and got no response. Disappointing. read more

Terrible do not use this company. Did a tile job and was sloppy and I hated it. Had to make several calls to have this issue rectified. Finally got someone that knew what they were doing and fixed it. will never use them again. read more

My floors are gorgeous, everything is level, straight, the workers are so nice they even took my trash out on trash day, they cleaned up their mess and showed up everyday it is so worth every penny thanks to Apollo the owner who helped make all this possible read more

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AVOID THIS BUSINESS!! HORRIBLE HORRIBLE COMMUNICATION! Especially if you are BIG on GOOD COMMUNICATION! I was just mind blown on how a business can be this unprofessional and horrible with their communication process. If you go on their "lowest rated" drop down menu here on Yelp....you will see how most of all of their low rated reviews are pretty much about them not responding and communicating poorly. Initially when I saw these reviews, I definitely did hesitate if I should start business with them. However, I decided to give them a benefit of the doubt as their pricing was reasonable. But wow...DO I WISH I trusted those reviews and moved along with another company. If so, I'm sure my floors would be done by now. Long story short, we got to the point where we put a 50% deposit in to get our guest bathroom floors done, and Manny scheduled us for our installment date for Monday Oct 25th with a 8am-10am window. My husband got the day off of work for this day and waited for them to show up. However NO CALL NO SHOW. So he called NULOOK and asked about the NO CALL NO SHOW, and the gentlemen that answered the phone seemed to have no idea what was going on and told him that he would have Manny give my husband a call. Hours went by, still NO CALL NO SHOW. Therefore, my husband reached out to me (I am at work). During my lunch break, I call NULOOK to ask about the issue. The gentlemen that answers my call says the exact same thing he told my husband and says someone will call me to give me the reason behind a NO CALL NO SHOW. Hours go by again, and I am about to leave work, and there is still no call from them. SO, I attempt to call them again after work (third time calling), and Shannon picks up and I explain the whole situation again. She tells me its about our materials being held up in California... SO my thought at this point is....WHY COULDN'T THEY BE PROFESSIONAL ENOUGH TO GIVE MY HUSBAND A CALL TO TELL US THIS PIECE OF INFORMATION...so that he is not waiting around for them all day!!! AND WHY DID IT TAKE 4 CALLS IN TOTAL FROM US TO GET THIS INFORMATION?!!!!!! MINDBLOWN! Next, I ask Shannon what we can do then to move forward, like what is our next action plan? And she informs me that either way if the materials come in that day or not she will call me before the end of day...BUT DID I GET THAT CALL...??? ABSOLUTELY NOT. The next morning, I called their store and another gentlemen picks up and had to re-explain the whole situation again...and at this point...I just wanted my money back. That afternoon, my refund was sent via my email by Shannon... It took them couple of hours to refund my deposit back...but couldn't just give us a phone call to reschedule our initial installment (if materials was the issue) OR just to simply to explain the situation to us (so that we are not waiting around all day, and our "day off from work" doesn't go to waste). I am just so perplexed by their business model and how they run things here. read more

BUYER BEWARE!! Took almost 7 months to do a small laundry room. Between their internal politics (arguments between the project manager and the Forman) too many no shows to even count after I rearranged my work schedule to be at home for them and a new crew every time they did show up so I had to explain the project many many times. I can't even imagine a large project with them. Consider yourself warned. Reach out if you'd like to see the numerous texts from them with every excuse in the book for the delays and the no shows. It's not a pretty scene. read more

Nulook flooring did an exceedingly wonderful job installing a new vinyl plank floor throughout my complete home.. Manny is a total professional who understands ur specific requirements and open to customer input. Congratulations to Manny and the nulook crew for job well done at a great price . The floor looks fantastic! . Nulook has my upmost recommendation . Thanks again David B. read more

Love the service. We came in at about 5:30--- we thought the store closed at 6, but apparently they close at 5. Apollo welcomed us in like it was 3:00 in the afternoon, didn't even mention that they were closed or try to rush us out. It looks like a pretty small store, but there is another room with more options, although when you walk in --- there are already lots of options to look at... it's almost overwhelming! Options are great, but not when you're trying to decide on you're lifetime floors and aren't good at making decisions! The great thing about their customer services is the knowledge Apollo had about everything! All our questions were answered w/out any extra crap that we didn't need to know-- or sales pitches. It was just strait forward information and tips on how to choose. [Even told us NOT to buy a particular wood that I chose because they were going to pull it off the floor and discontinue the sale.] Apollo gave us pricing on the spot- gave us quotes for the job we needed done really quickly for a couple different options we chose, and even told us that if we needed to come in to look some more to just give him a call if it's after 5:00. Love their pricing. Love the customer service. Love the information. Love how they are so friendly and are super accommodating. It was so easy to talk to them- and get exactly what we needed... Thanks Nulook! Can't wait to take pics and post them! read more

The beautiful counter created by Nu Look Flooring. So happy, we've hired them again!! This time to do the countertop for our butlers pantry!! Cannot wait to see the finished product! read more

Nulook - After doing such a beautiful job on our master bath counter, we've hired them again to do the counter for our "butler's pantry", - Flooring Near Me - Las Vegas, Nevada

Stop searching. You've found them. I came to Yelp to get reviews on flooring options, and Nulook (as you can see) has great reviews. Walked into their showroom... it was quick, simple, and about 20% less than the lowest quote I received. Their installs are usually Mon-Sat... but I offered to throw a $100 tip if the guys could do it Sunday. Their installer said sure... They came by, were friendly quick, courteous, and the floors look awesome. Another slam-dunk experience with a Yelp star. Floors... these are your guys. read more

only been 3 years since I got my laminate floors done. I already see gaps widening... They claimed they do professional job.. It's disappointing they only lasted this long. read more

We decided to do the floor and countertops in our new to us home. We worked with Angel at Nulook. Anytime you do a renovation of any size or price you have to expect a few hiccups here and there. Even though our project ran over on the timeline the finished product is exactly what we wanted and at a fair price. Angel is great with communication. When I had a concern he responded in a timely fashion and the issues were handled. I have no problem referring to Nulook. read more

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Wow Manny is a work of art he tells you what you want to hear and he does not perform or give you the finished product of your dreams that he says he will give you. I have been waiting for weeks for the finished product and he said it would take two weeks and in reality it all should have been done within 7 days. The first day they demoed the old product second day they came in and prepped for the third day of the cabinets coming in. When the cabinets came in they had all the wrong sizes to a major part of my kitchen remodel. They had to reorder them and it took another week before they came in. They came in at all the wrong sizes again and we had to settle because they wanted to charge us to get the right sizes that we originally ordered. Then to top it off Manny says he could not figure out how to make it work without ordering the wrong item in a similar design and just slapped it in there without any approval. When I brought it to his attention he says we would have to pay for the changes if we wanted it different because he said we approved it and we never did shame shame shame on the lies from this person and never once did he provide us with it diagram for approval because he was always saying oh I don't have it yet I'm so far behind it will be ready next week and week after week it was never ready so shame shame shame shame shame on this company and on this Manny who says he will take care of you and make sure you're. happy well he failed i​n this part drastically. D not go use this company.... OMG Manny is so unprofessional and I'm not just a disgruntled person I know my business I know my job and this person does not know his. read more

Stay away from this place very unprofessional. Many other places can match their prices and do much better install. Their installer used leveling cement incorrectly which ended up seeping through the second floor to the first floor damaging the both the ceiling and floor below. read more

We removed first floor carpet, tile and baseboards and replaced with pvc waterproof floors and upgraded baseboards. We are pleased with the results and glad Angel talked us into the waterproof floors. With a St Bernard dog, we know it will hold up for a long time. Overall the price, customer service and results have just been on point. Our floors turned out better than what we expected. We will definitely use Nulook again to replace our upstairs carpet and bathroom remodel in the future. read more

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We moved into our home in 2009 and got rid of the carpet and placed wood flooring. We love the wood floors! We did most of the house except for the 3 unoccupied bedrooms. We figured we could budget for it later and leave the carpet there for now. Well, we are now expecting our first little one and are in a mad dash to get his nursery done. We knew we wanted the wood floors for his nursery because it's so much cleaner & easier to maintain than carpet. We went back to the same company we originally purchased the floors from but they did not have any in stock. We went shopping around at other places and it was quite expensive and the wood was not exactly the same. We finally found the exact product at Nulook and they were able to give us a great price and have it shipped in a timely manner. The transaction was seamless. They were professional & friendly. I would recommend them to anyone looking for new flooring. read more

I had called everyday and check on them for my flooring estimate. They even made stop by at their store for the estimates and I drove 30minutes for that and i never received an estimate from them even after waiting for a week. Very bad lazy service, unresponsive and total don't care attitude even if I'm ready to give them an $25k worth contract. read more

Apollo, Louis, & the rest of the Nulook team did an amazing job at our house. We used them to do a complete renovation of the house, new kitchen, bathrooms, flooring, paint, etc. Louis took care of everything and all the work was very high quality. He kept me updated on the progress every step of the way and was very responsive. I highly recommend them! read more

I read a lot of yelp reviews before deciding on nulook and I have to say I am so very happy I decided to go with them. We bought a new house with white carpets that were horribly stained. We called Nulook and the next day they were here measuring for an estimate for laminate wood flooring. Nulook had so many different types and colors of flooring to choose from at great prices! We ordered our choice and Holly told us it would take a week to be shipped to the store, then take 24-48 hrs at our house to "settle". This was fine with us, but 3 days later they called that the flooring was in. They brought it over and the next day it started getting installed. Much faster than we first thought! Our installation team was Eric and his partner and they were very friendly and very efficient. The floors were even more beautiful than I thought possible. Eric did an amazing job. The floors, the trim, everything is absolutely gorgeous and perfectly installed. They were extremely clean and after each room was done they washed down the floors and baseboards. They never even left a trace of dust or dirt anywhere I am very happy with this company and their impeccable work & professionalism. I will definately be hiring them again in the future for more new looks :) read more

Nulook - Living room - Flooring Near Me - Las Vegas, Nevada

I'm really happy I chose Nulook to install our new flooring. They were flexible with my close date and made sure I was able to move into my new home on time. The installers finished earlier than promised and made sure the job was done clean. They also replaced our existing baseboards and did very well. I saved lots of money going through Nulook and did not sacrifice quality. I would highly recommend Nulook to anyone that's looking for a quality job for the best price. read more

Apollo and his crew did excellent work on my remodel project. What I thought was going to be an extensive task turn out to be quite easy since I just told Apollo what I wanted and he pretty much did the rest. I liked Nulook because I didn't have to go to different stores to redo different parts of my house. They took care of my flooring with hardwood and stone, bathrooms, and kitchen with beautiful cabinets and countertop. Apollo is very knowledgable at what he does and super easy to talk to. He doesn't throw the hardcore salesmenship at you. Apollo also has a good eye for design offering me some suggestions on colors and styles that turned out to work really well. Most importantly to me is that he was professional and stayed on top of things from start to finish so I didn't have to worry about a thing. I would definitely recommend Nulook for any work you need to do to your house. read more

NuLook Floor is amazing! Manny and Apollo was very nice to deal with and made us feel taken care of through the whole process.Very knowledgable and efficient. I would highly recommend to anyone that's looking for a quality job for the best price! read more

Warped cabinet doors.....Still waiting for them to get back to me on replacing the kitchen cabinet doors from China that they installed, which warped after a couple of months. I've sent pictures, etc. and the last guy that was here said yes, they need to be replaced. Sometimes they warp since they are from overseas. It's been a few months and still no one has come out after I've sent several e-mails and they reply "what was the issue again??" read more

Great company to work with and very affordable prices. Lots of inventory to choose from as well, almost too much :) We did our whole downstairs with wood laminate as well as new baseboards which turned out great. They were very honest people to work with & we will be using them again when we do our upstairs. read more

Nulook - After new floors installed - Flooring Near Me - Las Vegas, Nevada

The Nulook Floor in Rancho Cucamonga sold my Contractor flooring that was supposed to have a life time residential warranty. About a year after the insulation the flooring started to buckle at the seams in some areas, also it felt like there were air pockets under the flooring. We contacted the contractor and he came out and inspected the floor, he thought maybe during the insulation that possibly there wasn't enough clearance ( expansion ) at the walls. He relieved it and asked if we could keep and eye on it for a few days to see if moved in anyway, it didn't help. With all the years of experience my contractor has been in the business, he had never seen a floor buckle and move at the seams before. He contacted Nulook Floor who sold the material concerning what was happening. Someone from the manufacturer of Patina/ siena Decor inspected the problems with the flooring and concluded it was an installation problem not the product. I have spoken to other people that have had the same problem with the Patina flooring and now are faced with replacing the flooring. The Nulook company has not responded to any of this as their problem, even though they sold the materials. Nulook flooring has not taken any type of responsibility or offered any replacement, or help in resolving the problem. If anyone wants to try and look up this particular brand of flooring sold by Nulook, good luck. the manufacturer is based in China and you will not find any information about them. Patina/ siena Decor is sold by Nulook flooring but they will not warranty the product. I will not purchase any type of materials or have the company do any type of work for me. My contractor is now started to replace my flooring at no cost to me, NO Thanks to Nulook flooring for helping with materials or the labor cost. This is not how I would think you would treat a contractor that has purchased Thousands of dollars of materials from you, or the consumer who has to suffer. Your company should be thankful that my disabled daughter that lives in this condo has not injured herself from some of the falls that she has had by tripping on the buckled flooring, or you would be seeing my Lawyer. read more

Called for a quote to have carpet and pad removed and replaced, after informing him i have the material he said he will not give a quote over the phone and if i wanted a quote to go to their store in person for the best possible deal... NO... TOTAL SCAM!!!! read more

I had some remodeling done to my home, and Shannon assisted me in the process. Shannon's design skills were off the chart. The company was fast friendly and reliable and the cost was more than reasonable . Overall great service. Shannon is your go to person for all your needs here! read more

After a failed first attempt by another company to patch our wooden floors, Apollo from Nulook Flooring came and saved the day. They were friendly, clean and most importantly performed amazing work. I'll definitely use them again. read more