Terrible customer service and contract management. We sold our home 4m ago and we keep having to call and FIGHT them coming out. They told us our contracted ended two months ago but they keep notifying us they are going to the property. Good luck trying to get someone from customer service to call you back. Even when they do, communication to the techs is terrible. read more

How is this place in business?? I'm calling the better business bureau today! I will no longer take the disrespect and play their stupid game! They don't catch pest they catch you and wheel you in for monthly payments!!! read more

Chris Morales, my technician, is definitely a keeper. He has a great attitude, andcis more stubborn than the mole in my front yard.

(Termite) I wouldn't go with this company. When I asked a very simple question of what's the scope and how much, I couldn't for the life of me get a straight answer. I was given the "You have to take our word for it." Thankfully I was asking the right questions. Buyer Beware. read more

BEWARE!!! STAY AWAY . Their salesperson Derrick N was extremely rude , unprofessional and condescending. Plus quoted me treatments that my house didn't need. I am so glad that I didn't go with them. I wish I had read the reviews even before scheduling a free inspection. The whole experience with them was awful. read more

This is my first time writing the review as I think other customers should be careful when hiring this company. I do not recommend this company and regretted that I requested service from them; I think that it is so unwise that I signed the agreement without asking them to list all services that they will perform on the initial service because I trusted them as a well known company. They gave the quote and verbally promised that they fix certain things but they did not do the tasks that they promised. That's their trick, on the agreement, they put the right price as we discussed but did not list what services they will provide like the way we verbally discussed. So I recommended whoever plans to hire them, ask them list what exactly what they will do for you. Good luck. read more

I've had Orkin Pest Control for several years, but due to their alleged inability to service the attic area of my home, i had to discontinue their services. They claimed the attic was too high, yet for over a month they failed to communicate. Moreover, other services have no problem reaching the attic. When I was finally was able to talk to a manager for a minute or two about the issue, the call failed due to reception issues. Rather than calling back, he elected to conclude incorrectly that I had hung up on him! He did not call back and my attempts to reach him were in vain. Clearly, he was not interested in customer service and cared less the customer. Based on this behavior, I would strongly encourage customers who appreciate customer service to avoid Orkin Orkin Pest Control as long as they have managers like this. In other word, management traning should be to top priority before managers are promoted to their positions. Robert L. Harris 4082 Sequoyah Road Oakland, CA read more

I had awful bites and suspected bed bugs -- the Orkin technician came to my home, inspected for bed bugs, allegedly found bed bugs, and then quoted me about $4,000 for heat treatment to eradicate the bed bugs. I was skeptical. I then hired Scent Tek (which uses trained dogs) and Scent Tek found ZERO bed bugs. Trained sniffer dogs are the gold standard for bed bug detection - even the Orkin guy was raving about them - because Orkin said that after I paid the $4K, Orkin would use their trained dogs to ensure that no bed bugs remained. If you are worried that you have bed bugs, please use Scent Tek. They only do inspections (no services), so they have no incentive to find a problem that doesn't exist. read more

DO NOT USE! We had our home tented last week with Orkin as Terminix was booked out and we needed to have the termites/bugs killed ASAP. The inspector they sent out was incredibly rude when I called him to ask a few more questions prior to the tent going on (around home security). We had already signed the contract, so I went with it. After the tent went on, we came home to water our backyard plants and noticed they dug 8/9 holes in our yard with our shovel and used our dirt to weigh the tent down. That was never mentioned to us. Upon returning home when the tent came off, some holes were not filled in and the others were kind of filled. Also, our gas was never turned back on. I called the inspector to ask why they dug holes and why our gas was not turned back on. Again, the inspector was incredibly rude telling me no one had ever complained like this before and he "hammered home" that it was OUR responsibility to turn the gas back on. This was a lie as my husband works for PG&E and would have set the appointment easily. Once we were inside, we noticed all bugs were still alive in the home (spiders and fly's). This time we called the Customer Service line as we did not want to deal with the inspector. The CS agent told us "spiders can hold their breath"... Again, this is not true. I have sent an email with photos attached and still have not heard back. Overall, this was the WORST experience we have had. DO NOT USE ORKIN! read more

They are scammers!! They will charge you and not complete the service. I was charged repeatedly and the technician never came out, this was confirmed by the cameras outside my home! It took 2 months of repeated calls to speak with a supervisor and they were useless. Chris and Tim refused to refund the charge because they "trust" the technician. I will never use them again and will never recommend them to anyone! read more

I made an appointment for 10 AM to noon on a Thursday. I took the day off work to meet Orkin at my house. By 1 PM (an hour late) I called Orkin. They said that they would call me back, but didn't. At 1:45, I had to go back to work, so I left home. Orkin didn't show up at my house until 2:20. I wasn't home, so Orkin refused to do the service. This is despite the fact that it was an outdoor only service. Take your business elsewhere. Orkin doesn't care. read more

Terrible! I was told when starting service I pas to pay every other month and they would service every other month. Turns out I am being charged every month but they only service every other month. What a rip off. read more

We should be allowed less than 1 star for ratings. I have been using Orkin for some time for spider problems. When we found that we might have a termite problem, the nightmare with Orkin and their 3rd-party contractor was one that has cost me dearly. Not only was our inspector, Derrick Nesbitt huge on the sell, the partnership they have with Mega Fume, Inc., is a dangerous one for homeowners. I have included the review I posted for Mega Fume here with the details. I will be cutting any future services with this company. ____ I wish I had found these reviews on this company prior to Orkin subcontracting them for my termite fumigation. I can say that not only did the Mega Fume, Inc. crew set up the robbery, but that they did so themselves. My home had been burglarized and neither company reported it. In fact, they covered up or "repaired" the tent, and continued fumigating for additional time. The Orkin representative, when I was trying to find out if my home was robbed stated "I cannot tell you if they went in and took your diamond ring". I drove to my home, I was only 10 minutes away, the Mage crew was not here. I called the Mega lead, he said "Yes, unfortunately there was a robbery. Sorry". I asked them if they reported the crime, he said he did not. We were to return to our home on Saturday, they kept us out until Monday. I contacted the police. The leads claim was that a door "broken down" a door and they placed a metal plate over the door to "protect" the home and received permission from Orkin to continue the fumigation and we could return on Monday. The door was neither broken nor broken down however they did put a metal bracket on the door to prop it open and left it that way. We returned to take pictures. I was told that many screens had been removed from windows as "they" looked for a way in. We found one screen removed. We put it back on, then asked the lead about it, stating that we did not see many screens down, he stated that he never said that. The lead lied all the way through, was defensive when I requested what the police asked me to obtain from them, never provided this information, did not leave the key in the agreed upon hiding place but under the doormat. We returned and took our key. On Monday when they finally removed the tent, he still had never reported that the key was missing. We were here waiting for them for removal and I waited for him to tell me he could not get into the house (without the key). He disappeared and emerged from my garage. When I asked about the key, he said, Oh yeah, when I came on Saturday, the key was missing. Now, while these companies may force you to sign a release of their responsibility if your home is burglarized, they most certainly are not clear to not report it, ensure that your home is left vulnerable, refuse to cooperate and flat out lie about the events that transpired. When asked for the order and change order for the additional fumigation, I was met with "get it from Mega or Orkin". When I inquired, we had all of them on the phone at the same time. Mega had no change order and date extension for fumigation. My Orkin representative stated that Orkin would "make me whole". I have heard nothing from either company. They cleared out 2 jewelry boxes, one from my deceased mother with heirlooms from her, and they just took the final one from my vanity. The lead person insisted on inspecting all rooms in the home (except restrooms) for "consumables" during the walk-through, and of course, knew exactly where to go. Interestingly enough, they knew of a hidden entrance that only Orkin was made aware of. They literally went shopping in my room. What I am seeing, is that no one seems too interested in this crime ring. I think at this point, that needs to change. I have included only the picture here of the "metal plate" protecting the door. But we have memorialized the entire interaction with this company and since I have not heard from either company, I will take that to mean they feel they have no obligation to make this right. Homeowners, watch out for this company. This is literally organized crime. I read all of the reviews here the day this all occurred, and can see this has been going on for quite some time. What makes this worse, is that I see the head of this company defending instead of investigating. Clearly, Orkin did not do it's homework when partnering with this company. And it is amazing to me to see so many of these reports that are being ignored. read more

Orkin - Pest Control Near Me - Hayward, California

I was disappointed with this service. I needed termite extermination. The person who came to check the problem and provide the estimate was professional. I found it strange to get my estimate online which ended in my spam folder. I didn't find it all that complete. The technician who came to do the work seemed okay but he ended up disrupting my burglar alarm wires. It cost me over $500 to repair the damage. The technician also left debris in the workspace and did not attempt to move things in my yard back to their original spots. I complained to his supervisor and demanded to be reimbursed for the damage. The supervisor called me back two days later. I explained my concerns. No apology was provided. I am still awaiting the invoice for the work. I was advised that it would take 2-3 weeks. I would not recommend this firm to my friends because of all these problems. They are not customer focused. I am not confident about the quality of their work. read more

I would give Zero Stars. Horrible customer service. Booked 3 different times with confirmation, did not show up, did not call all 3 times. 3 strikes...you're out. Now I see why they have 1 1/2 stars. Terrible company! read more

Zero star if Possible. We are a couple living in an apartment complex. We found a possible roach on our glue trap last Wednesday. Even though we haven't seen a live one since, I insist on getting pest control involved. Our leasing office helped us get an appointment with Orkin for that Friday. After reading orkin's preparation sheet, we figured that clearing out our cabinets won't be an easy job. So we went ahead and rent a storage unit to store the stuff. Since the moving would take days, we called in last week to reschedule our appointment to this week. After transferring 5 times, I finally reached the right department and got my appointment for Tuesday. Fast forward to today, the appointment day, we purposefully took a day off and moved all our furnitures accordingly. We patiently waited for the technician to come in at our appointment time 10am. Nobody showed up at our door. So we went outside the building and tried to look for the Orkin car. We didn't spot one. I left my number when I rescheduled my appointment, but I received 0 call/0 voicemail/0 email regarding this no show situation. For anyone considering orkin's pest control service, please save yourself some time and find reliable pest control service elsewhere. Now I have to go back and move EVERYTHING back. All the moving around for nothing. Thanks again for adding unnecessary stress and despair to our life. Honestly, I wish I just bought a bug spray in target or something instead of wasting so much time with this company. read more

Update: We did end up getting our money back, but it took going to the office in person to sort it out, which by the way is NOT on Corsair Blvd. It's on Lincoln Ave. read more

Ray is phenomenal! We manage more than 100 units over 4 different properties where we use their monthly service. We switched from another company who did not have the professionalism, modern treatments, or thoroughness to eliminate the problem. Ray communicates with the tenants professionally, he shows up on time or provides advance notice if he is running late. He is informative and best of all, he gets those little boogers! Thanks Ray for fixing our roach problem after a year of trying with someone else! read more

As first time home buyers these companies will always be needed and appreciated. But this company purely sucks. The customer service down to the technicians. On multiple occasions we have waited all day, passed hour windows with no phone calls. When the tech arrives they are often rude- not all- but most, as well as always having an excuse as to why the job can't be done that day. Better off going with a local company read more

Terrible service Showed up twice to install traps but never followed up for the clean up Also never showed up for the regular appointments though they claim they did read more

I have a friend that had a bed bug problem and had success with Orkin. I had/ have a similar bed bug problem and decided you use Orkin based on my friend's success. WHAT A MISTAKE! They are very nice and professional but fail badly when you need help' We paid $4000 to have our house treated for bed bugs and were assured that this would eliminate the problem which It did for about 6 months. We bought a $6000 mattress as the old one was infested and disposed of it. Now the bugs are showing up again and when I called they came out and said that indeed they are returning but did nothing further. After 2 weeks of calls and texts they said there was nothing they can do. No warranty, nothing except to pay another $4000. When it comes to Orkin I say, BUYER BEWARE. read more

Tony from the Oakland Residential Branch provided outstanding customer service! He was detailed on his work and finished on timely fashion. He explained to us on how he will conduct his work and he did not disappoint at all. I haven't seen a single ant or any bug since. Also he took the time to follow up with me to see how everything is going. Thank you Tony! I recommend Tony to all of you. read more

I subscribe this for my rental property because there is sudden flea issue appeared in the house, they seems assigned different contractors each time, there were few contractor kept changing schedules, and did really bad job, the flea issue continues going on. read more

Definitely don't service with them especially if it's the Haywood branch. They'll sell you on the quarterly plan by telling you that you can cancel anytime, no lock in, no fine print (literally word for word on a recorded line) but have you sign a paper in person that says you're locked into a contract for year in fine print, and not even point it out. The guy literally said "you just need to sign for proof that I came." If you're calling to do anything but schedule a service, they literally won't answer. They will send you in loop holes, and transfer your call, and keep saying only one person can cancel the account WHOS the district manager , who literally never answers. No one else in this company can apparently cancel a plan besides one person. I finally had ENOUGH and went in person (40 minute drive), after a WEEK of trying to call and email. Lo and Behold the manager is there. If you're understaffed, understandable (but not to this extent like figure it out). I wasn't even planning to cancel in the beginning I just wanted to change the frequency but after seeing how difficult it is to get someone on the line, I cancelled my services. But what's with this car salesmen fake non-transparent horrible customer service. I'd rather picnic with my ants on the beach than service with Orkin again. read more

Do not use this company. Avoid at all cost. I have been requesting a full refund for weeks, for failure to deliver any meaningful service, since they did nothing they promised or advertised, and they continue to ignore me. After setting up an appointment in early January, the technician finally arrived at the end of the appointed time window. Despite me telling the company in advance that the attic was the main area of concern, the technician was fully unprepared as he did not have a ladder to utilize. He did not do any visual inspections for access points, nor did he treat any other parts of the house. We spend 15 minutes signing paperwork, he set three rat traps in the basement, and then left, saying he would need to re-schedule and bring another technician to assist. Once we finally re-scheduled, I was informed he still did not have a ladder to access the attic, and that I'd have pay extra for additional services, none of which had been delivered at this point. At that point I informed the company I was unhappy with their work effort, and I wanted a full refund since they had delivered no meaningful work to date. After 4 calls so far trying to secure my refund, each time I've been told "management will call me back," I've heard from no one. So I am still trying to get my money back. Do yourself a favor and find another company to work with. read more

I've had their service for 3 years, and recently moved to a new house. Although the new owners had treated for termites, I went ahead and contacted them to treat the property and make sure the termites were gone. A few months later, I contacted them again upon discovery of termites in the gazebo, about 15 feet from the house. They refused to service the gazebo, and I'm not really sure why. I wasn't really given a clear reason, although I felt they alluded to the fact that since it's an open structure they might have to come back a lot to keep the termites away. While I think the technician who does the pest control treatments on our properties is great, and the termite service salesman was good, it felt like a breach of trust for them to outright refuse service. I can't recommend them for any termite work, and honestly if they can just refuse to help, I don't think I could trust them with regular pest control services either. read more

They never came, I scheduled my inspection. What a waste of time waiting for them on my weekend for them not to come or even communicate with me, or ANYTHING! read more

I just had my house serviced for termites. I called 2 top exterminators and both told me I needed to have the house tented (fumigated). Neither of the two companies did a thorough inspection, so I called Orkin. Orkin was by far the most thorough. They not only inspected the outside perimeter, they inspected my entire attic, crawl space and then gave me the report along with pictures they took of my crawl space.. I had termites that the others said I did NOT have (subterranean) and that fumigating would NOT deal with the subterranean termites because they would come right back. . The day of the service they sprayed on the outside, drilled holes every 1 foot in the cement and injected them with poison, sprayed the entire attic (even though no termites were found there) and they sprayed the entire crawl space. They placed 15 bait station in the ground around the house and they will be back to check them every 6 months. They filled up the holes and cleaned up after themselves. I also paid for a 5 year protection plan. Andrew Lai did the inspection and Adam Portillo did the eradication. Who would have thought Orkin would blow the competition away and I did not have to move out of my house for 3 days. read more

Horrible waste of time and money. My mouse and mosquito problems have only gotten worse since they came to "help" with quickie half finished meaningless "fixes" and a bad attitude to match. Never ever ever hire them! read more

Requested, through their web site, one of the available 2-hour time windows. No call, no show.

Don't call them. I called and set up a contract and specifically asked if I could cancel anytime, she gave me a plan I could cancel anytime. She assured me I would receive a call on the morning of the day of my appointment to confirm appointment and time and so they could get more details. Flash forward to 10 minutes ago and then an Orkin guy shows up at my door trying to take my credit card and tells me there's no such thing as a cancelable contract. He never called to confirm appointment. Orkin sucks. read more

We had a house fire in December, 2022,forcing us to move out that day. It has been boarded up since with the only access through one door. In late January, 2023, some inspectors reported fleas on site, (which we had not had during our years in the house, and this was several weeks after the fire), and requested an exterminator come out. Our agent contracted with Orkin of Hayward for the job. First of all, the Orkin agent broke off our key in the door lock. Since he couldn't get in to do the job, he correctly called a locksmith to the site to remove the broken key. However, when the job was done, somehow the top deadbolt on the door was locked from the outside. We do not have the key to this deadbolt, using it only from the inside when we were at home. We were not present at the visit, having been relocated to a different city by the fire. However, the next time we checked on the house, we could not gain entry because of the deadbolt on the upper lock. Orkin was contracted to do several follow up visits, and I was told that I would have to be there yesterday, 2/15/23, to supply a new key for the bottom lock that the Orkin tech had broken our key in, and was given a 2 hour window, 10 a.m. to noon, to wait for the tech. I called the same tech who had broken our house key, and said I needed him to call me to give me 15 minutes notice before his arrival so I could get there from our new temporacy housing location, and asked him to arrange for a locksmith to be there to open the deadbolt. He got pretty nasty, telling me that out of the goodness of his heart, he had called out the locksmith himself, (after he had broken the key in the lock and had to have it removed to do his job), and someone else, other than he or the locksmith he hired, must have locked the deadbolt. I replied that the door had been installed over 20 years ago, and we did not have the deadbolt key any longer, and had used the deadbolt only when we were inside. The only person capable of locking from the outside would have been the locksmith Orkin hired to remove the key their tech had broken off in the door knob. If there is some other explanation for the door being impossible to open, the Orkin tech and the locksmith he hired were still the last ones that ever gained entry. The tech got very rude with me and said he and Orkin would not be paying for a second locksmith visit. In the meantime, we have no access to the interior, and our magazine subscriptions are going through the mail slot in the locked door and piling up inside, and we and other work people have no access to the interior of the house. On the day of the second scheduled appointment, no call was received from Orkin, and our agent called them only to be informed by a higher up that Orkin would never return to our property, fulfill their contract, or pay for a locksmith to open the deadbolt, or otherwise gain entry to the house through our front door, which is the only means of access. I am shocked that a national company that is causing us ongoing harm by breaking its contract, and further is denying us access to our property, can be so cavalier about its reputation and legal obligations. Please do NOT expect any better service from Orkin of Hayward than we got! Patricia S, San Leandro read more

WASTE OF TIME. DO NOT EVEN BOTHER WITH THIS COMPANY. I want to give ZERO stars if I could! Orkin is not even close to being a professional pest control company. Our house started having termite droppings (frass) and we needed an inspection ASAP, so I called the first time to create my quote and Jessica said that she will someone call me back the next morning to schedule the inspection, but they never called. I called them that morning asking where is my call for the appointment, but they said that my account was never created, which is very frustrating as it already wasted a day of my time. So I continued to re-create the quote and they said that they scheduled an appointment from 2-4PM for me. I called around 3:30PM because we still haven't seen anyone show up, so I called and asked where they are and Janet was very unprofessional. All she told me was "Maybe he would come at 4PM and if he doesn't he will call to reschedule". Why would they come at 4PM when I scheduled for 2-4PM? Does not make any sense, and again wasted another day of my time because the person did not even show up at 4PM!! First, Jessica did not even get my quote through and second my appointment was not even followed! This is a very unprofessional way of running your business, Orkin. Especially during this time, my family is trying to get this problem resolved before Thanksgiving, but your company just keeps wasting our time! In the end I just cancelled and found someone else. I could have just found a better pest control company instead of wasting my time on Orkin. read more

Horrible experience with Orkin. We had a termite inspection done today by a very unprofessional person. He was pressuring us to sign a "non obligatory" agreement when we didn't decide on what we were going to do yet. He had a complete sales approach with the whole transaction. When i told him we were going to check out other companies as well he got very upset and said "I took the day off to come here", he got loud, even lowered his mask to raise his voice and was pointing his fingers. He then began to say that we would have to pay an additional fee if we decided to go with them and if they have to come back. Absolutely the worse experience I've ever had. I will never use Orkin and I would not recommend them to anyone. read more

I went online to get an inspection appt. I left my contact info. They called me back days later. I finally got an Appt for Saturday 8/8. Tuesday I get a call from my brother at home saying Derrick Nesbitt is there to inspect. Mind you this is 8/4. Not my Appt day. He said he doesn't work Saturdays so he showed up when he had time. Refused to deal with my brother because he isn't the home owner. I told him to leave a quote with him and I'd review when I get home. He said he'd rather talk to me in person about my termite options. I told him I'd be home Friday morning and i only have till 12pm because I was leaving town. He got upset saying "oh so you weren't even going to be home for your inspection appt" but I told him my mom and brother would be home. He had terrible attitude. He said he'd try to come Friday morning. He comes back today Wednesday 8/5. I didn't want to open the door because I didn't like his attitude over the phone. Again didn't call to tell me he was coming. Since I didn't open the door he started shouting through my open living room window. That's when I decided to open the door. I asked him to leave and he was asking me why. He started raising his voice. I called my husband so I had someone on speaker to hear how he was talking to me. He finally left. I called the office yesterday and again this morning. I want to talk to a supervisor. I'm afraid he'll come back. He knows where I live, he knows I'm home alone and he has my cell phone number. But after being on hold for 22mins I couldn't talk to a supervisor. I was told someone will call me back today no later than tomorrow. Same thing they told me yesterday!!! read more

Orkin - Pest Control Near Me - Hayward, California

I contacted them to get an estimate and they said someone would contact me to do a quote. Days went by and I called again and never heard from them. I ended up calling PestMed and they were efficient and able to complete the work. read more

Should've read these reviews before I called to schedule with these idiots! They scheduled me for next day with a window of 10am-12pm show up time. 12:30 comes around and I didn't a courtesy phone call or anything so I called to find out where my tech was. Orkin informs me that they emailed me that the appointment wasn't available!!! What!!!! I spoke to 2 managers that didn't seem to give a damn about me as a customer with urgent pest issues. Told me the next appointment was for 6 days out. The Hayward location is sloppy ran and this is why this orkin location has terrible reviews. read more

Customer service not the best, when you call it's like they are bother. My mother called using the Spanish option and they have you wait and then the call gets disconnected, why have the option if it's not available?!?! Pest control not really working, don't feel they care about the customer concerns. read more

Jonathan out of the Hayward branch was very professional, informative, and thorough. Jonathan came into my place of employment today and did some extra spraying in my office as well left behind some sticky traps. THANK YOU JONATHAN FOR SHOWING UP AND GETTING IT DONE!! YOU'RE THE BEST!! read more

If you have a rat issue, don't go with Orkin. They are the worst. They don't fix the source of the problem but they just put trap. We have a rat issue since September and the orkin guys come every now and then bit still the rays are there. I give them 0 rating. read more