Every time I step into this place, I leave beyond satisfied! Manny is the one who takes care of my car when I take it for in service. He is very professional and accommodating. They assess my car A-Z and upgrade it if needed to ensure everything is operating smoothly prior to calling me to pick up my car. Their service is impeccable! read more

Soran Hawlery - honest and great salesman! The process was very fast and easy. This gentleman was very transparent. We were prepared, as anyone should be to catch anyone taking advantage but this was NOT the case at all. Very pleased with the purchase made. Our closest BMW location is Sherman Oaks, but most definitely willing to continue coming to this location for service if the friendliness and customer service is the same as Soran provided. Thank you once again Soran! read more

Pacific BMW - Soran Hawlery- best sales man! - Auto Repair Near Me - Glendale, California

I took my 2020 M4 here for the 1200 mile "break in" service. Expect an hour of wait time in the service lobby and maybe more if you ask for a loner car. But what pissed me off the most was that after the completion of the service, their "certified" technician had driven my car over two miles & had unplugged my dash cam. When I asked why my dash cam was unplugged the service manager said it was their standard procedure to do so... if that's the case why not tell me in advance and what about a disclosure? The small bracket that hold the hardwire was also broken and now the wire just hangs. I understand a test drive after the service but over two miles? And my mpg had gone down from 169 to 159. Sounds to me like the tech was "test driving" my car HARD, possibly even launched it- Avoid this place especially if you own a M car. The name of the tech was G. Acosta. read more

Pacific BMW - 1214 miles with mpg of 159 - Auto Repair Near Me - Glendale, California

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We were clients of Beverly Hills BMW for 15 years when we decided to branch out to Pacific BMW. The first 2 cars we leased, our experience was phenomenal. Steven, our sales rep, was AMAZING, and we were beyond disappointed when he moved out of state. Upon leaving, Steven transferred our accounts to someone else at Pacific (I won't mention names to be respectful), and from the very beginning, the customer service was extremely lacking. Texts were either completely ignored or responded to hours later. If we agreed on a time for him to call me, that time would come and go and I would have to text him again the following day. If I asked him a question, and he just happened to respond, it would be - "I'll let you know at 3 p.m." - and then - nothing. I would always have to follow up. I left messages with others at the dealer to have him call me back, only to never hear from him. The ONE time he called me proactively, I felt unreasonably grateful to hear from him. LOL. This went on for months. I had a $60K car on order and I was the one chasing HIM the entire time. What is wrong with this picture? This was not the "BMW Service" that I had grown accustomed to the last 20 years, and I finally said Enough. Perhaps he was overwhelmed by his booming client roster, or perhaps he had other accounts that were more priority than ours? I'll never know. When I let him know that we decided to go in a different direction, explaining my reasons, there was zero apology or acknowledgment. All that said, we took our business elsewhere and will likely never buy a car from Pacific BMW again. We are still loyal to the brand, and have since found a dealer that exemplifies that outstanding customer service BMW is known for. Just a p.s. Matt Pruitt, who we worked with for a short time at Pacific, was actually really great. Responsive, proactive, and kind. read more

My lease was up and I really had no interest in getting into another BMW --not for any other reason other than the car that I wanted was out of my price range. By virtue of happenstance I happened to be in the area so I stopped by the dealership to finalize some lease end housekeeping. ENTER .... RENE KARIMYANCE. The MAN...The MYTH...The LEGEND. I've been in sales my entire life and when I say this man is AS COOL AS A PERSIAN CUCUMBER ....that is an understatement. He asked me what I wanted and I told him. He asked me what deal I wanted and I told him...he saved me the back and forth headache/negotiation ultimately gave me a deal that I ACTUALLY can afford. NO PUSHING. NO UNNEEDED AGGRESSION. NO BS. He knows what he is selling and he understands the value proposition of THE ULTIMATE DRIVING MACHINE. He didn't insult my intelligence, treated me like a friend and most importantly didn't force feed me anything. I was able to get into my desired BMW and most importantly REMAINED IN THE FAMILY--win win for everyone! THANK YOU RENE AND PACIFIC BMW. read more

Just wanted to say that James Kim was wonderful to work with when I purchased my vehicle from Pacific BMW. He made the process fast, painless and professional. Thanks again James! read more

This is the worst place for you to look for a car. Yesterday my friend called and we made an appointment at the dealership. when we came - nobody was waiting for us: the person we made an appointment was not there. so it looks like they value their time over ours. This is not nice. So we looked via inventory and found 2019 530 electric which we liked and it was like 620 on the internet. The other sales person approached us and gave us the card. Today as i was at work and my friend went to buy a car without me. and when my friend was trying to negotiate reasonable offering 750 a month with the credit 800, Frank. the sales person, wrote a text message saying that my friend wants a car he cannot afford. Currently my friend pays for the car 560 but it's a fully loaded Lexus suv 2020. the car my wanted. the sales person said first be 700 but it went to 880. to the end, then sales person was going that since my friend has suv / he can get only suv not the car my friend wants... the sales person somehow was trying to sell a car to my friend which he did not want. I told him to immediately walk away. I called to the dealership and talk with Boby on the phone, asking what happen because they still have a car at their disposal, the phone got interrupted and when u called to ask for Body, he was unavailable and nobody called me back because i asked to. the sales person was trying to manipulate my friend using THE FOUR-SQUARE SHEET... first 620 became 700 because of my friends trade in... but - the numbers went up to 880 so strategy was to play the numbers game. so Frans, the sales person, was using dirty tricks to close the deal. - and he made my friend wait on the sun for two hours... The sales person took my friends car keys and did not want to give away keys to my friend... So my friend spent at the dealership from noon to 4:30 pm. When Frank was driving my friends car saying that my car was acting out. simply because he forgot to put the car on the parking. while my friend was waiting the sales person served 4-5 other people. He was telling my friend negative things about me like who I am to my friend asking what kind of relationship we had. so he again shown that his time more valuable... I was selling cars in 2003 and everything was wrong at the process. It's unheard of that a sales person makes customers feel bad about myself . highly un professional and beyond words awful. read more

I wish I could give this dealership a zero star but I can't. This is not the same Pacific BMW that used to be 10-12 years ago. From finance managers to service advisors, their service has gone down so bad and they don't even care cause they still have their customers. First and foremost they are always extremely overpriced and they think that's ok. We have dealt with so many sales people over the years and unfortunately all the good ones have either moved to other locations or quit and they never give you their information when you ask. One person that we had the please of working with was Issa who was an AMAZING person but unfortunately his life was cut short and he passed away about 1.5-2 years ago and I don't think anyone can replace that guy ever. We ended up leasing 3 cars from him and extremely happy with everything from the whole process of getting the right car, right price and even the service after the lease. We went in last year to lease another car and this time since he had already passed away, we ended up dealing with the finance manager Thomas who seemed not too bad in the beginning but ended up stepping over some legal boundaries and violating our financial privacy which we addressed with the general manager and took care of that and got an apology from the general manager. Then, I go in today for a pre lease end inspection. As I'm still waiting for them to come and get me to go over everything, next thing I know this guys comes and hands me a paper saying that I will have to cover $2550 worth of damages, mind you that we only used 19000 out of our 36000 miles. I asked if I can talk to a finance manager and he takes me to Chris Cho or Chow. He glances over the charges and asks if the guy who did the inspection went over everything with me being present and I said no. I asked if I'll get any special deals or any sort of discount for being a loyal customer or anything, without any care in the world he said no and he wasn't even interested in having a conversation. I'm going to get another inspection done at a different dealership and I'm going to report everything both their general manager and upper management. P.S. another guy came and measured the tires and he said they are still not at the point where I'm going to get charged but most probably he charged me assuming that i will get to that point (that magic number 4) by the time my lease is up and I asked the other guy what if I stop driving he said then you don't have to pay. He was the only normal and honest guy there which I thanked for his honesty and help right then and there but I won't mention his name so he won't get in trouble. I'll update my post once I get another inspection and once i return my car so readers have a better idea of how the pricing works. read more

I wish I could give less than 1 star. I never post reviews but I had to post this negative experience I just had returning my lease. Alonso was extremely rude when I asked him some questions about his inspection. He laughed in my face and kept making rude remarks when I wanted to understand why he considered a scuff a scratch. I had a terrible experience. I was originally planning on leasing from bmw again but now I'll never come back because of my experience with Alonso. read more

We have brought in our car couple times for service and bought many cars from bmw and i've never seen someone with better customer service. Allen from the service department was the kindest, most helpful person. Pacific Bmw is very lucky to have him read more

Okay, so this review stipulates that all dealerships are overpriced and you could save money going to a independent mechanic. That being said my car is a lease and under warranty so that point is moot. I leased my 2016 x1 from Pacific BMW and the service has been pretty good. They are attentive and aim to please. They send video updates of your car being serviced and they usually are done on time. My one gripe is sometimes when you go to pickup your vehicle it can take longer to get the car ready and released to you than it should. Over all though this is a top tier dealership. read more

Pacific BMW - The waiting area - Auto Repair Near Me - Glendale, California

BEWARE! The service department has horrible mechanics will miss diagnose you and the service agent will lie to upsell you on service that is not needed or bill you for service regardless if its covered by warranty, most people will just pay because they will have no knowledge of what is covered and Pacific BMW will take advantage of this. If you look at the many negative reviews they are mostly related to service department. If its regarding a warranty issue they will give you hard time and tell you to bring your car somewhere else. I bought used Bmw from Saleman Serj who was great but no longer there and my GF has leased and purchased new car from Pacific but we will no longer do business with Pacific BMW due to the lack of professionalism and integrity. read more

JAMES KIM is your guy at Pacific BMW. I was shopping i3's and James' knowledge on the vehicles and the processes for both leasing and purchasing was not only educational but super considerate and unselfish. I would recommend anyone talk to James at Pacific BMW if they are interested in a BMW. I walk in feeling vulnerable because I didn't do any research yet on the car I was interested and throughout the process, with James' help, I was learning a lot more and he's guided me to make the best decision I can. Solid guy and he makes that dealership worth going to. read more

Service Department Is terrible! Took a 08 325i in for a check engine light. Was told it needed p/s hoses, rear shocks and an alignment. Agreed with replacing the hoses, $1,200. Got the car back and it ran and sounded worse and the check engine light was still on. Took it back in and now the p/s pump needs replacing, $1,800. Total money grab. Hard to believe that when replacing the hoses they couldn't recognize that the pump needed replacing. A $1,700 job turns into a $3,000 job. BTW they charged me again for diagnostic. No thank you! read more

"Marisela and Ara were amazing! They provided outstanding customer service and helped me get my dream car! The negotiation process was smooth and their professionalism contributed to a positive buyer experience. Highly recommend!" read more

We walked in with no appointment. Frank was professional and very accommodating. The whole process was super smooth. We were beyond happy with the whole experience definitely buying another car here in the future .. WE LOVE OUR BMW X-7 read more

Pacific BMW - 2022 BMW X-7 - Auto Repair Near Me - Glendale, California

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Beware the service department. I've been here twice in two years. Both times they've found "critical" issues with my car. First it was a $4000 charge to replace the engine harness. Now it's $1800 for collapsed engine mounts. Really? I drove this car like 3,000 miles in the last year. I had to approve the costs because I'm terrified my engine will fall out on the freeway. So yeah. Last time I'm coming. Feeling conned. read more

Just purchased my 2018 M5 this weekend from these awesome people!!! Omg!! I ABSOLUTELY LOVE IT!!!!!!! Went to bmw dealer in O.C where we usually purchase from , however they did not have one with sunroof.... so we drove to Glendale after speaking with Frank, our wonderful salesman over the phone. FRANK was such a pleasure to deal with the whole time!! From the time I called ,to the very end!!! NO B.S. or pushiness at all!!.. TRULY a nice guy!! .... so ASK FOR FRANK if you want a honest person to purchase from!!!! THOMAS the sales manager was as well, AWESOME to deal with!! Super cool and again, polite and fun all at the same time!!! Definitely a GOOD GUY and a pleasure to deal with as well!!!!!!! Then ,in financing we had LUCY guide us through to the end of purchase! She's lovely the whole time and very honest without making you feel overwhelmed at all!! ( never had so much making such a big pitcher lol!) I am SO HAPPY with my car and all the help FRANK, THOMAS AND LUCY offered us! I DEFINITELY WILL BE PURCHASING IN FUTURE FROM OUR FRIENDS AT PACIFIC BMW!!!!!! Thank you so much!!! read more

Pacific BMW - Auto Repair Near Me - Glendale, California

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Where do I begin. I purchased a CPO suv on 6-2-24 and put $13k cash down. The most deeply unpleasant car dealership experience of my life. From the lackluster purchase experience in comparison with other clients who also purchased vehicles that same day vs those who I have conversed with regarding their experience purchasing their own bmws from other dealerships. I wasn't treated as a valued customer. Rene the sales rep dropped the ball in this regard. The CPO suv immediately had problems. He didn't book my service appt. Just sold me a car and gave me lip service for the following 4 days. Book the service appt myself after waiting patiently for my concerns to be addressed. Then the 92 minutes of an excruciating service experience (6-8-24) in which I was ignore/handed off to 8 non/helpful service reps, most of whom were dismissive, rude, unprofessional, & condescending (except from Jen & Armando). Even in dealing with them I was not treated with the utmost respect. 92 minutes I, my disabled child and tiny dog watched several non-black clients being attentively engaged with service reps while we weren't offered any water, snack. Nothing! 92 minutes I sat patiently always with a smile on my face up until the end when my patience ran out. All service center patrons were taken care of and whisked off expeditiously. Trying to calm a crying disabled child during this was just unbearable. Although there is not enough space to completely illustrate the dismal experience I received from Pacific BMW, I strongly advise black customers to place your money elsewhere. Do not patronize Pacific BMW. Please disregard any grammatical mishaps or errors. Typing this quickly. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

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Excellent service from the time of ordering my i4, while waiting for shipping and delivery, and after pickup. James Kim answered ALL my questions via text, confirmed price with a photo, notified me when the vehicle shipped, and when it arrived. No-nonsense paperwork with a great primer on the vehicle's tech. Most importantly, James has been available virtually 24/7 to answer any questions I have about the car. His knowledge of the vehicle is second to none. This kind of detailed customer attention is exactly what the industry needs as these cars get more and more complex (and I'm a tech guy) read more

Well after 3 year our lease expired we decided to go back to Pacific BMW after 2 days they could not make a deal. So we went to Valencia BMW we meet with Nick, he greeted us right away. Found the perfect car with all the options we wanted gave us the payment and took care of our lease trade in. Do yourself a favor don't come Pacific BMW if you want to buy a car, go see Nick at Valencia BMW he has the cars and knows how to treat customers fairly. PS thanks Pacific BMW you guys saved me hundreds read more

Had me fill out credit application to secure incoming vehicle only to back out of the deal because they determined they wanted to sell the car for more and with less discount. Very dishonorable read more

I came here to lease a car recently based on good experiences that four of my friends have had here and how there was good word of mouth on the Bimmerfest forum. Whether you are leasing or purchasing, you need to ask for Greg Poland. He has been here for over 15 years and he is the best at what he does. His name here is a household term and he earned it by doing deals that are very reasonable and transparent, no run arounds here. I honestly did not expect to lease right away as I thought that I'd just talk and browse, but the deal was too good to pass up. I ended up driving home a car out of his personal showroom the same night! In short, if you plan on buying/leasing a BMW in So Cal and want an easy process, just come here and ask for Greg. Save yourself the headache of hassling with other dealerships! Thank you Greg! read more

Pacific BMW - My new car from his office. :) - Auto Repair Near Me - Glendale, California

Verrrry bad service, they said 1.5 hoir, I was waiting 4 hours, do not go to pasific bmw Glendale

Zero stars. Worst BMW service ever. Standards have dropped. I made prior appointment to service my car with a loaner vehicle. On the morning of my service appointment, I dropped off my car and later found out that no loaner vehicle was reserved for me! It was early 9am, and the service person said they usually have a spare loaner available but on that day there was no loaner. They got me a free uber to my work place. There also would a free uber to bring me back once service is done. When the car was ready for pickup in the afternoon. I booked the return Uber to pick me up. NO Uber pickup came for 40 minutes. I have proof of the dozen text messages to BMW service. They gave the Uber driver my wrong cellphone number, and did not give specific information on the pickup location. read more

Unbelievably bad customer service. Always. Doesn't matter what you come in for - regular maintenance, returning a loaner, etc... you will be waiting around wondering what's taking so long, for a minimum of an hour. Every. Single. Time. read more

I recently had the pleasure of working with Adees Zeretsian. When I am buying a car, I ask a million annoying questions and request multiple financing scenarios, etc. Adees was very helpful and patient and worked with me to find a price that I was happy with. If you are in the market for a BMW, give him a call! read more

I been coming and purchasing parts from this bmw store for years . I've had them fix my 335i then and my M4 now . I've had defective parts over the years and never Onece complaint . This week I decided to go for my M4 steering wheel w the lights i was so proud of how hard we've worked and we're able to finally install our most expensive mod . we ordered and picked up the steering wheel upon opening we noticed the cables were messed up and the people who were doing to install it said sorry we can't install it's defective because if they would touch it it would become they're responsibility. so we're like no biggie BMW has our back told them we'll be back tomorrow, we went over BMW in Glendale the part guy this morning was very nice . said no problem let me have them look at it . comes back w the worst news says there's nothing they can do for us . it dunked in we lost over 2k in a day . so I said nope we're not losing 2k get your manager please . He calls him I could hear him over the home he didn't even wanna bother helping us . 10 mins later he comes to the part section w a stink attitude . I have a whole video on what he said . we got a defective part then he blames us and says maybe the people tried to install did it . crazy right he wasn't there doesn't know . we explained says no I figured and gives his opinion . mind you we have spend 1,000s of dollars here , we trust them to have our back . I said listen I don't want the money I just want my steering wheel please . The person who was nice in parts at first starts acting like a dick ignoring us and the manager from bmw doesn't even try doesn't ask or call manufacture . does nothing . we got a defective item and BMW let us down . I cried all the fucking way home. I was so let down. luckily I went to another BMW where I was treated w respect and dignity where I was heard . where they made a call and saw we also were long time customers and the manager took care of us . Think twice before dealing w BMW located on Glendale they're lazy dicks don't buy parts from here they are always 30% of the time defective . and they don't bother to help Onece they see you need to exchange they're attitudes and personality change . The manager is a lazy old man who discriminates had I been a white lady he would of had a different approach but since we're Mexican he didn't even bother . read more

The next time i went to pacific bmw their service was fantastic and I'm super happy Our Ae was great and very helpful so five star for him read more

Pacific BMW - Waiting room - Auto Repair Near Me - Glendale, California

I had a pair of headlights that I bought from the dealer which I didn't need because they gave me the wrong headlights. However, I went back to the dealer and Martha helped me return the headlights in full price due to the fact that I didn't open the lights from the covers and boxes. I was worried that I won't be able to return them and would get stuck with them but she helped me to return them as they were even though electronics aren't allowed to be returned after purchase. read more

Exceptional Service and amazing experience!!! Best i have even seen.

Had my BMW towed here as it was overheating. The service they quoted me was 3x what my certified BMW mechanic charges. They charge $200 for an inspection. I paid it and had my car towed to my regular mechanic. They didn't even do the complimentary wash that all BMW dealers do when your car is brought in. For $200 can I get hosed down? read more

Pacific BMW - Auto Repair Near Me - Glendale, California

Watch out for these hacks. They will sale you a vehicle with hidden mechanical issues and up charge you for an "extended warranty". When you attempt to utilize the warranty you paid for to address the defect, they will give you an arbitrary reason as to why the warranty does not apply. We bought a vehicle just before Christmas(about 4 1/2 months ago). The vehicle already has mechanical issues and we are told that the warrant does not apply. Buyer beware! read more

I had a BMW 320i for two years and decided it was time to upgrade to a 5 series. I called Pacific BMW late on a Friday night, and was directed to speak with Rene K. I met Rene at the dealership about 20 minutes later and he spent an hour showing me different cars on the lot even though I made it clear that I was not in a position to buy something that night. Renee was professional and attentive, and I never felt like I was being "sold". Came back a couple days later and closed the deal. Very happy with my purchase, and extremely happy with my overall experience at Pacific BMW. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

This dealership does not know the definition of customer service. Their service department is very sneaky and you need to watch out when you take your car for service. Right at the entrance they placed a tool to measure tire tread soo low to the ground it's almost unseen. It makes the entrance so narrow that chances are your car will make contact with it. There is no warning sign or caution. They will gladly allow for damage to occur to your car but assume no liability. Be aware of them. They up charge for nonsense and bill you for things that are not necessary and things they most likely won't even perform. read more

WORST SERVICE YOU CAN EVER GET AT ANY CAR DEALER IS GUARANTEED AT THIS PLACE. I brought my car for oil change and was supposed to be done by the end of the day.. i got the call from JOHN fro service and said my car is done.. i told him that I'm working and can't be there before 8 he said no problem we'll schedule a late pick up.. Got there at 8 and my car was nowhere to be found.. service is closed and the only people there were sales department.. i spoke to some clown named THOMAS I don't know if that's his real name .. he made absolutely no effort to help out and told me to come back tomorrow.. i told him you guys have my keys including my home keys meaning i have access to nothing until tomorrow and still he didn't care to help. TERRIBLE SERVICE . read more

Painless buying experience. The sales person did not hover or harass. The actual person who had to do the paperwork had a lot of "upgrades" and/or "extras" to offer, but did not insist whenever we turned one down. read more

There was a recall for the Takata airbags in my 2003 325i so I made an appointment through the recall team to bring my car in for service. I drove into the service department for my 12:15 pm appointment where I was checked in and told to wait for my service advisor. Around 12:30 pm my service advisor Albert came by and we went over to his office so I could sign the paperwork. I was planning on taking a Lyft somewhere but to my surprise, they provided a free Uber ride to the location of your choice and back to the dealership when your car is ready! Albert told me my car should be ready in about 3-4 hours. At around 2:45 pm I received a call from Manny who asked if I had a regular repair guy I went to because my car needed some additional repairs. I informed him that my dad was a mechanic and that I would have him take a look. They were kind enough to make a list of the things that needed attention. Although, when my dad took a look at the list one of the items were the bushings, which he had replaced about a month or two ago, so that was strange that they put that there... At around 3:30 pm I received a text from Albert that my car was ready and he sent over my Uber. When I arrived I signed one more piece of paperwork and waited in the waiting area for around 5-7 minutes until my car came down. I noticed that they washed it too (not perfectly) which was a nice surprise. Unfortunately, the next day I realized that the magnet I had on the back of my car was gone. I texted Albert asking if maybe they removed it when washing my car and forgot to put it back and he said he would check and get back to me. That was yesterday. Guess I need to buy a new magnet :/ read more

pacific bmw was incredible through the entire process. Arsen walked me through my I4 build, ordered just what I wanted. helped with a loaner for the two months it took to build. stayed in touch the entire time. Arsen, Nellie and the entire team made the process smooth and enjoyable. I have already and will continue to refer many folks to them. read more

Quality dealer. Great selection. Great service. Ask for Frank and he will hook you up. Very happy with my decision to purchase my car there. read more