Walked in at 8:45 on a Friday night and they act like it's past closing. Never have food and workers are lazy, at least the cooks. The girl up front was nice but that's about it. They had half a thing of orange chicken and a bit of teriyaki and that was all. No other meat was cooked and no appetizers. Ended up having to wait over 10 mins to get food. If the staff "closes" by 8:45 change your hours to that. This is the 3rd time this has happened with me coming in any time after 8 and having to wait 10+ mins for literally anything. Just ridiculously lazy staff that wont keep the kitchen open leading to crazy wait times for anything. Go to a different location if at all possible read more

Don't bother paying extra for sides like spring rolls, egg rolls, wontons, because they will NEVER be put in your order. 3rd visit in a row now they have not given me my sides i paid for. And the food tastes like it's rotted on the heater all day. read more

A survey I completed yesterday resulted in your company sending me a coupon so that I would spend more money. NOT ACCEPTABLE! Panda swept my concerns under the rug and threw a coupon at it. I allowed Panda the opportunity to find a solution to rectify the humiliation i was put through yesterday at your 2501 W Happy Valley Road Phoenix, AZ 85085 United States Location. This is the solution Panda offered: "FREE SMALL ENTRÉE" WITH PURCHASE OF 2-ENTRÉE PLATE CA7MOJV07 read more

Walk in at 8pm, the food looks old & dry & when asked if they would be putting fresh food out I'm told the kitchen is busy, no thanks I'll spend my money somewhere else! And won't be back! read more

Panda has definitely stepped up their game through the last few years. I haven't been here in quite awhile but decided to step in for a quick lunch. This is a very busy location so expect to wait a little. Luckily the workers are usually pretty quick to keep the assembly line flowing. All the workers are very nice and always offer samples to try. The prices are very fair too, since the portion sizes are pretty large. You can get a large meal and drink for under $10. There is a ton of options to choose from and they are always adding new items. All the the ingredients seem to be more fresh then I remember. The vegetables are crisp and fresh. You can taste that they are not frozen. I got the sweet fire chicken, broccoli beef, steamed rice, and cream cheese rag-goons. I'm Not a fan of their fried rice which is why I get the steamed rice and it's very good. Both the chicken and beef were very tender and the chicken batter was light and crisp. Everything tasted fresh and was hot. The cream cheese Ragoons dipped in sweet and sour sauce is so good. The wonton is crispy and the cream cheese is so rich. Perfect treat to your meal! Overall everything was very good and I was impressed by the quality of food for just a quick Chinese take-out spot. I will definitely be back. I even buy their sauces that are sold in our local grocery store to create my own dishes at home. Thank you Panda for a great lunch. See you again soon. read more

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I placed a to-go order online and picked it up. When I got back to work the order was incorrect and not the food I ordered. I drove all the way back to Panda Express on Happy Valley Rd. and let one employee at the counter know my order was wrong and instead of apologizing for the mistake she just said how could this happen and then started throwing food in a to-go container like she was mad and wouldn't even look at me. The employee at the register just handed me my food again with no sorry this happened so I asked for a drink for the inconvenience of driving back down there and she would only give me a small water cup. So no apology and they didn't even want to give me a drink for the inconvenience. The staff was very rude! read more

DO NOT GIVE THE LOCATION YOUR HARD EARNED MONEY! Management that is afraid to answer their phones! I tried to call for 15 mins to let the management know what horrible small portions were begrudgingly given out! My pick up oder looked like old, end and pieces of an empty tray were used for my 2 orders of orange chicken! This location is clearly used to complaints since they choose to hide behind an unanswered phone.! COWARDS! Once and forall the last time I order online without seeing the food in person. read more

Food was great but Jenny who was helping me was completely disrespectful and rude. Needs better customer service. read more

Panda Express - The employee who was rude - Chinese Near Me - Phoenix, Arizona

Worst Panda I have ever been to. The staff was rude to several patrons ahead of me so I knew I was in for a treat. They did not seem to be able to keep anything fresh or In stock. Several containers were stacked up waiting on something. Hard to tell what since they were out of so much. Yet they had 2 cooks sitting in the dining area eating food themselves. I understand they need and deserve breaks, but when so many items are out and line is increasing by the min it seems pretty ignorant to allow 2 to take a break at the same time. They also seem to talk very softly and several people were commenting on how they couldn't hear the staff with their masks. I don't mind them wearing a mask but when they mumble and you can't understand them why bother with a mask? Especially when they are only covering their mouth and not the nose too. Seems pointless! We finally got our plates after an additional 10 min of waiting only to have the rest of the items be cold! One patron asked for a manager only for the woman behind the counter say there was not one present. I guess that explains the rude half assed service. read more

04 December '21 I stopped at Panda Ex Happy Valley Rd. I got the plate option which is a lot of food for me so it was split for 2-3 meals. Got half chow mein/half rice. with Beef Broccoli and Terriyaki Chicken. Within 48 hours I was taken by Ambulance to the Hospital for a raging and extreme Bacterial Infection. I hadn't eaten anything else. Just had that for 3 small meals. My blood cells were in total chaos, and I was in the hospital for 4 days trying recover from this experience. It's been 10 days and still have not recovered. I have to go back to the GI specialist next week to see how extensive the damage is to my body. That $9 buck meal is costing me THOUSANDS of dollars $$$,, and no end in sight. Today I my first day I could set up for a couple hours to see if this has happened to others. read more

I always come to this Panda Express. It's good. Sometimes they do run out of food when it's close to closing time. Also this panda does deliver if you order from uber eats. read more

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I wish I would've read the reviews first. This location is really gone downhill, the fried rice was bland and crunchy. The Beef and broccoli and chicken and mushroom, both had more fatty pieces than actual meat. Price increased, quality decreased. read more

I really like so many wonderful things about panda express. On my most recent visit here I was so happily surprised to find yet even smaller to go containers for the combination meals. A few years back prices started rising and continue to do so today. And, now, new and improved smaller portions and smaller to go containers, but higher prices. It's like they're selling diamonds here. Food has not improved much over the past 15 years here. Some boring items. Some overcooked and left too long in serving line. They need to do some throwing out of old food that isn't rotating fast enough during the day and evening. Don't serve garbage old soggy food. Fresh is not the name of the game unless you happen to time a new batch coming out while in line. It's sad and disappointing. read more

DO NOT order for delivery from this location. The children who work here probably get a big laugh out of not filling the orders correctly and screwing over paying customers. It's very hard to believe they do it by accident. Ordered teriyaki chicken which wasn't delivered along with broccoli beef which was ALL broccoli and NO beef. Should have known better than to trust the employees to be honest when they don't have to look the customer in the eye while filling their order. read more

Visited this location. Saw it has two stars, but I was starving. The staff wanted to serve me quick, but I understand. I got The orange chicken, Beijing beef and white rice plate. It was an adequate amount of food. The orange chicken was good, but the orange sauce did not taste like orange sauce. There was absolutely no outstanding flavor in either of the entrees. The rice was also definitely over cooked, which was odd because I came in during lunch rush. Needless to say, I still enjoyed it. Didn't have any major problems. Will keep updated if there's read more

Panda Express - Build Your Own Plate - 1 Full Side - Chinese Near Me - Phoenix, Arizona

I found bug parts in my food. Enough said. But because Yelp won't let me post this without more words, I just highly recommend NOT eating here, that was the most repulsive thing I have ever experienced. read more

Panda Express - Chinese Near Me - Phoenix, Arizona

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Want to start off with I normally love Panda. My partner and I just moved to this area and noticed we had a reward so wanted to try some Panda up here to see how it is. We ordered on the app and got our deal, we arrive and there's no order for Andrew. First a lady in black outfit looks, but can't find it. She then starts helping another customer ignoring me, then came out an older woman in red who yelled in my face "what do you want". I replied that I was picking up a mobile order, to which the lady in black finally came back to hell stating that I needed a confirmation number. I found the number and came back inside, to which I was ignored until I told her I have the confirmation number. I began to read it off, but immediately got told to stop she was already making it. Then when quickly throwing our meal together I noticed her just pick up and a tray throwing it together. Asked if that was the proper count to which she replied "you want to count" so I did, and it was correct no issue besides the treatment. I then asked for soy sauce, utensils, and chili sauce she acted like I was putting her out. Handed me my food by shoving it into me. Want to preface that at 5PM we had gotten a text our order was ready only to arrive at 5:09 to which it was missing. Terrible service from what I assume is the shift manager and her older employee. They should not be working in service. read more

Went in with my daughter Tuesday night at 8:30pm the guy who cooks was cleaning a cart with soap in front of the woks and we watched as soapy cleanser splashed into the containers of sauce they use to cook with. The manager was not concerned the steak looked like jerky I also brought this to the managers attention..... He reached in and Stirred it up... Umm okay I should have just walked out. The noodles were hard the rice was hard and the food was very old. I will always go to the one on 59th ave and Beardsley going forward. If a Manager does not care in a Restaurant get out of there. read more

Used to love eating at Panda until I found this in my Mushroom Chicken. It's a small metal piece a little thicker than foil. Unfortunately as usual they don't seem to be concerned about complaints. Understandably, things do happen and the right thing to do is take ownership and at least apologize. read more

Panda Express - Some type of metal - Chinese Near Me - Phoenix, Arizona

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Well we haven't been to a Panda's in 4 or 5 years and it just sounded good, was a little surprised that at 11:30 at Happy Valley shopping center wasn't crowded which is good for us. Had the half rice half noodles can't think of the name of the noodles maybe it's called lo mein with a dish with sirloin steak and a chicken dish and cream cheese wontons. I'll start by saying the service and Diet Coke was excellent and that was the only thing worth returning for, the rice was dry and both rice and noodles had no taste, cream cheese wontons tasted like plain cream cheese in a plain tasteless fried exterior uneatable and I've had them at the Chinese fast food at Anthem outlets and they where delicious, the steak dish and chicken was just ok. All I'm saying what happened Panda if I remember correctly 5 or 6 years ago it was good, and for 30 bucks we will check back in ten years, just too many other places to eat. I wasn't going to say this but maybe it will help some how some way and just not another negative review I believe most things can improve and become a good eatery again, that being said my taste buds are yelling at me that the basic food product there starting with is subpar and a few other minor things, GM get out there be involved taste your food ask questions support and work with your crew, period. read more

Just like another person has said, at 8:30 the staff is running the restaurant likes it's about to close. Barely any food options available, only medium containers for sides and they were rude. read more

These ladies are some of the worst employees. Not only are they rude but they have no customer service skill. Of course, everything I want is not ready. Without a sorry or anything, 15-20 minute wait. Seriously? She didn't even give me a discount, just took my money and moved on to the next person, who by the way is also waiting. This is supposed to be quicker than going to a restaurant. Unfortunately, I'm on my way to work, so this will be a stop I won't do again. I can't afford to wait for fast food and be treated so disrespectful. The food isn't even worth waiting this long for. This is my food sitting in the box waiting for the other dishes to be made. So now my food will be cold, why on earth wouldn't they just make my plate fresh? read more

Panda Express - Chinese Near Me - Phoenix, Arizona

Panda Express is my guilty pleasure, so when I splurge I want all the sauces, fresh entree and a fast line.... This location delivers! Special thanks to Dan - he is so friendly and works so hard to move the line fast. read more

This is a pretty busy panda express location, even with many variety of food choices in the mall. Service was fairly quick. I had the chow mein broccoli beef swtfire chicken. Food was fresh and tasted great. read more

Panda Express - Chinese Near Me - Phoenix, Arizona

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I've loved and enjoyed panda express his food for many years but unfortunately this location employees a racist manager. I ordered my family meal on DoorDash as I have done dozens of times before and went to attempt to pick it up. Because I'm a large black man it was assume that I was attempting to steal an order and I was asked repeatedly to produce the order number and my name in the app. Simply providing my name and describing the order as I have done every other time was not enough. When I was unable to do this I became frustrated as the manager to do it and left the store. The manager called the police and had me trespassed from the store, Never did get my food and won't be going back to this panda express ever again. It's unfortunate that in this day and age we still have people who judge people based on their appearance and treat them differently. read more

First visit in over a year, thanks to the Covid. Server would not make eye contact with me and seemed intent to fill my order and get me out the door, despite there being only one person behind me in line. Ordered teriyaki chicken and did not find out until arrival at home there was no sauce on the chicken or in the bag. Asked for hot mustard. Did not get it. My order was to go and came in two Styrofoam containers, was handed both with appetizers, cutlery and fortune cookies teetering on top, no bag offered until I asked for one. read more

Don't recommend this location. Unprofessional staff. Rude to the customers . Waited for 7 mins before anyone acknowledged a Uber pick up. Catlina is very unprofessional. Antonio literally played with arm pit hair in front of a coworker and touched a bowl the cook was about to use. Worker made his plate while a line full of people read more

I went out of my way to go to Panda to get walnut shrimp. They didn't have enough for a full serving and I was told it would be 3 minutes. After waiting 15 minutes and letting people go ahead of me to get walnut shrimp they went and mixed the old existing shrimp they had been sitting awhile with the new shrimp they just made and I walked out. There was no apology. it was ridiculous. If I could give less than 1 * I would read more

Terrible. It's 100 degrees outside and they won't allow people to eat inside. Other restaurants in the area are allowing indoor dining. Crazy. Good luck staying in business. We'll eat at another restaurant. read more

Fary is always on the phone it's unbelievable how she payed no attention she walked to the back came back and guess what? SHE WAS STILL ON THE PHONE . I walked in and stood there for like 6 minutes on a Sunday. I walked out because I wasn't being attended. Not coming back here read more

This was Sunday march 13, the chow mein wasn't even cooked it was cold and hard and the fried rice was mushy and smelled bad, the cook who was cooking was named Adolfo while he was cooking he was slapping the other cook's behind. read more

Worst panda I've ever been to lady's were rude and unfriendly no sauce no chow mein and no fortune cookies it is so hard to believe that such a fine establishment such as panda can deliver such piss poor service absolutely flabbergasted right now and upset talk about terrible service read more

They Never respect the offers, when asked they told me to apply next time meanwhile I was charged full instead 2x1

This place is no longer a good place to go. Five or 6 mos ago I gave it high marks but now all that is gone. Bad food, grumpy staff. We managed half but threw the rest away. It was a Sunday afternoon I admit, and half the entree bins were empty, but a line was forming when we left. read more

The food is consistently cold. My wife and I went, and they didn't have String Bean Chicken because they were out of sauce. It was 11AM. She orders that dish every time, and it's never been out anywhere else. She returned her cold food for a refund; they didn't apologize or offer anything else. I just dealt with my cold food. We go to Panda Express' often, but this location just doesn't have the attention to detail. read more

I came here for lunch today and it was very good. The service was so so, but the food was good for it being fast food Chinese. I'll definitely come back again. read more

Recently started leaning towards panda for the yummy orange chicken! Came in today for some dinner and it was super busy! The manager and her team handled it very well and kept the food coming as quick as possible! So if you want fresh served food and great customer service come to this location! Wish I got the managers name but she was great! read more

I had trouble using a promo code to order several family meals on their website and when I went into the location the manager was very helpful in resolving the issue. The orders were ready on time, food was very hot and portions were big. Thank you for your great customer service! read more

The food is average a.m. nothing circular or different than any other location however they do make their orange chicken quite pricey compared to other location which is been more than just one time that I have experienced this so I'll probably hold off on going back for a while since my children are young and don't like the spicy of the orange chicken which results in wasting food and money doesn't go but he's favorite thing to do?... I am not one to try to avoid public restroom, unfortunately I am potty training my twin and they needed to use the restroom said we had there and it was awful,!!! Is to say the very least because the restaurant was absolutely disgusting and I could not even believe the amount of filth in that restroom. Not to mention that it was a food establishment. I am pretty understanding that things happen and it's often times out of the control and this was not the case because you have a grinder and always feel that was more than something that happened over the course of a couple of hours or even a day. I just prayed the staff actually washes their hands! Other than that I should Urbanna and Peder is the right; the remainder of the establishment is typical of a PS Express with The excessive really long line order, except this place takes forever for their line to move. I would suggest ordering at whenever possible. I was able to call ahead and place my order by phone Love you for pick up within minutes which was great. You can put on their website, not app but website,.... yes, strange I know people order from the website... And that fly I ordered five because seriously there's an app for that, right? read more

I didn't really have high expectations since this is a fast food restaurant but wow this experience was painful... food was not ready, egg rolls were a 10 minute wait, the staff wouldn't even make eye contact which makes it extremely difficult to communicate with people who are wearing masks, pop machine had little to no ice, and the sprite tasted like plain carbonated water. Oh! And no fortune cookies :( very disappointing... a place that has a very low bar set for them and they couldn't even meet it. Will be avoiding this location in the future. for my Chinese fast food needs. read more