Outstanding customer service!!! The manager John was very attentive. 5 stars for him and his staff!! I came in about a week ago and took food to go and after eating 95% of my salad I discovered a very long hair. I immediately called and John answered and took care of it right away and apologized. I was shopping at Coronado today and decided to give it another shot since they gave me a credit for food to replace the other. John happened to be taking my order and took care of everything as promised. Much appreciated. I only have 4 starts due to the franchise not having many vegetarian/vegan options. read more

First time in Panera! Thank you to Taylor for the outstanding service at the counter. She took the time to give me recommendations , set up my app and was patient. The food we selected was delicious. Overall atmosphere was great, service excellent and food delicious. I will definitely be back. read more

I assume their food is sub par like Chipoltes is. I walked into the door after first going throught the exit because the entrance had a Kolhs sign above it and is was not clearly marked. I was hobbling because of bad hips and knees. I had no idea what to expect. It really is more of a fast food order at yhe counter, and not a sit down as advertised. Sit down means someone takes my order at the table. I asked the young man who saw me hobble to the counter as I asked if he had a paper munu i could mull over because I can't stand in front of a menu boar the figure out what i want. He said no. They don't have a printed menu for customers to sit and look at. McDonnalds does, if you ask. I told him i can't stand long enough and he looked at me like I was stupid. 17year old ruining a companies business. I guess if that is their business plan then well OKay. I went somewhere else instead of experiencing Panera for the first time. Their loss. I will probably never return and anytime friends want to go eat and say How about Panera, I will probably just tell them the story and say NO. read more

Consistently good location. Not anything super fantastic but their customer service in the dining room is very good, especially during lunch. They are ready to get you what you need, butter or napkins for example. This is a good place to get work done. read more

The last few times I have been here, I have felt like the managers and staff have been absolutely rude to me. Panera is a place that the waitstaff or managers would come and clear your table for you. When I have a chance I would do so on my own. However, I have been met with mean faces and just flat out ignoring me. I say that is because I was there during lunch time working on homework, not bothering anyone. The managers and waitstaff would go around asking everybody around me if they would like to clear the table and for three hours my plate just stayed there. They would walk around asking everyone, how they are doing and was the food good and would turn there heads when it came to me. I don't recommend coming here, because they would treat you so rude. I always spend about $15 dollars there and not mooching off their wifi. So what gives. The manager each of the time was named Rafael. Hate this place. read more

Usually I love Panera Bread, I've been going there since this mall location opened up and am sorry to say I will not be returning to this location anymore. My last time there, my husband and I waited about 15 minutes for our food to arrive so we went up to the table bar where the food is brought out. Ours was just sitting there and looked like it had been there for a while. The worst part (and the reason I will not dine at this location anymore) about this was that the General Manager was right there, just checking the orders and not delivering them. The bar was full of orders! What the heck Panera? Very dissatisfied and disappointed. Apparently I am not the only one who notices the management problem, I have even heard associates gossiping about managers before. I wish Panera would just bring orders our on time, a free pastry is not gonna make my food come out on time. read more

I love infinitely and hate waiting sooo lonnng but worth it haha still hongry come over here

I came here looking for a Panera Cafe, but what I got was some weird chimera combining a Panera with something called "Paradise" that actually diminished the value of my experience. Specifically, I came here to get a salad for dinner and do some work. That was all great, just like all other Paneras. But I also planned to get some kind of pastries to take back to the hotel for breakfast, but this place doesn't have the usual collection of Panera breads and such. It was almost all cookies with a few other dessert-type pastries (e.g. cinnamon rolls). So that was quite disappointing, but overall it still a nice environment to get some decent food at a good price. read more

Had dinner at this location tonight to support a fund raiser. Had a large tuna sandwich, turkey chili, and a soft drink. Must say it was really lousy, chili was bland and luke warm and flavorless. Sandwich could not have had more then 3 oz of tuna, basically a lettuce, tomato, and onion sandwich. Had the same experience at the holly location last week with a Cuban. I don't understand why the sandwich's have gotten so skimpy especially at 9 bucks or so. Panera used to be really good, and busy. I notice both locations are a lot slower now probably because of the quality drop. Especially in December at the mall and the place was dead. I think I'm done with this chain. My $17 meal wasn't worth half as much. read more

After paying $17 for lunch for two (no drinks) they didn't even make our sandwich correctly. Wasn't that good for the price, won't return.

I love panera bread, I am in Albuquerque just visiting.... Ordered two sandwiches , & the bread was hard as a rock.... UNBELIEVABLE, NOT WAS I WAS EXPECTING read more

I enjoy this place. The staff is friendly and the food is always good. The place is also kept clean. Oh and the free cookie. I will go back! read more

poor customer service, especially coming from a guy I think was a manager. Right after I got my order...What's the point in asking "is there anything you need?", if you're not going to fullfill that request? At least the prep crew had better customer service. read more

I was madly in love with their turkey artichoke sandwich. It was like spinach artichoke dip spread and delicious! I thought they got my order wrong because this sandwich was nothing like that sandwich. At all. When they sent back the same sandwich, I was extremely disappointed. My tomato soup was delicious and the croutons are fab. I ordered my daughter a grilled cheese and let's just say I'm pretty sure prison serves better sandwiches. It was so hard on the edges I couldn't even chew it, let alone my toddler. I gave her the middle and it was cold. She wound up nibbling on the sandwich I thought they messed up on. Also, if you had been to other Paradise Bakery's or Panera's in other states, this one is definitely different. read more

This was going to b a 3 star review, but taking care of a special request after the order was made gets them 4 stars. Panera was one of my favorite places to eat when I was back east and now I'm happy to see them here in ABQ. Looks like they have changed their order taking system from what I remember, as now they automatically add a cookie with everything you order instead of asking what you would like, e.g. chips, whole fruit or a piece of bread. Also they didn't have the Panera label chips but instead had Ms. Vickys. I think i liked the Panera label chips better. The soup was good and hot, cream of chicken & wild rice. The chipotle chicken sandwich on focaccia was done well albeit a little on the cold side. The wifi service was a little spotty. All in all not a bad experience. Ill come back again next time I'm in town. read more

This is the third time I have been here in the past month and a half and still no spinach artichoke soufflé! Not coming to this Panera again! read more

I don't know what it is about this place, but both times I've eaten here, I got sick soon after. I ordered two different sandwiches on these two visits, and both times I've ended up with food poisoning. I gave them another chance after the first visit, but after two bad experiences, I don't see myself going back here. read more

I visited Panera for lunch. I was want a good sanfwhich. What I got was unsatisfying. I oredered a Turkey Breast sandwhich well my friend I accompained to Panera ordered a broccoli cheadder soup and a side salada. When are food arrived at are table we were in shock. There was no chocolate chip cookie!! Like what happened to our cookie. Where did it go. Im not returning if I don't get a chocolate chip cookie on my plate. I kind of expect it at Panera. Also I asked for a healthier side and received a bag of chips. Service was good. Food was decent quite average. But the cookie really ruined the lunch. I think Panera is slacking and fallen recently. I would diffently recommend somewhere else. They used to be one of the best lunch spots anywhere. But there just slacking. I won't be returning. They really need to pick up there food quality again and give cookies with each plate. read more

Second time going here, still really dirty. Crumbs and trash under lost tables. Looks like a tornado went through this location on most days. Food is expensive and bland for what you actually get. read more

Out running the saturday errands and had to stop for lunch. I ordered the Italian combo sandwich and a mandarin orange muffin. I was in food heaven. The bread was warm and chewy- (which no longer contains yoga matt remnants-lol)- anyhoo- this was the best sandwich I have had in a very long time. Fresh meat, veggies and cheese. I also had a tall cold glass of Acai tea which rounded out the deal. I havent tried the other Paneras in Alb, so I really cant compare it, but this place was meticulous and the staff was awesome. The menu has so many selections it took me a while to decide- but now that I know where they are, and what culinary delites they offer- I will have many more opportunities to taste them all! read more

Very good soup I love the French onion the bread bowl is always great they also have very good salad and pasta only had that once love the atmosphere of the place read more

Panera has always been a favorite of mine to go to if I want a light lunch. I always get the bowl of chicken noodle soup and a side of bread. If I want a little more I go for the bread bowl. Great place and great atmosphere read more

I am extremely happy with Panera Bread. I've been to four of their ABQ locations and they are all very good. Coronado is my usual "go-to, however." All of their soup selections are extremely good, as are their sandwiches and salads. Their Breakfast Sandwich is really super. And, the bakery (my downfall) has dozens of tempting items (a bakery item for only 99 cents with your meal). Sorry, I digress. The coffees are all very good (serve yourself), and there are rewards from time to time (the more you go the more rewards you get). After ordering, your meal is delivered promptly to your table (you get a tracker). I've never waited more than ten minutes. You can also order ahead of your arrival. The surroundings are neat, and kept very clean (includes restrooms). The manager regularly passes through the entire dining area, always inspecting, and even he / she cleans up if something is amiss. I am impressed. Lastly, the pricing is very reasonable and everything I've ordered is really delicious. P.S. - I can't help it - the Cinnamon Crunch Scones are great! read more

I almost gave this place 4 stars merely based on the fact that they have yummy iced tea that is brewed fresh regularly. The food is basic but the service is friendly and the ambiance is relaxed so it's alright in my book. Good but not amazing. I'm a fan of coming here if I am looking for a spot with free wifi and need a drink and a quick bowl of soup or a salad while shopping. I wouldn't say it's a favorite of mine but it's a nice little spot to rest. read more

Slow service. Ordered tea and 15 minutes later I got it. I see other tables around waiting too. I would avoid in future.

Coffee cold, under brewed and watery

Went here for lunch with a friend. My favorite option on the menu is always choose two, that way you can get two delicious menu items to try! My absolute favorite thing from this place is the macaroni and cheese. It is to die for! I have also tried souls, salad, and various sandwiches which have all been delicious as well. My only complaint is that they stopped giving cookies with their meals you now get to choose between chips bread or an apple which is definitely not as good. read more

Went to Panera Bread yesterday with friends and it was my first visit. The staff was really helpful offering suggestions and helping me pick my lunch meal. We sat down to eat and I was amazed at how quickly our food came out and how great it tasted. I got the pick 2 Fuji Apple salad and broccoli and cheese soup. Really impressed and highly satisfied. We spent the afternoon catching up and the staff continued to be helpful and check in on us occasionally to see if we needed anything else. read more

Horrible point of sale personnel -- unsmiling order taker with attitude. Served my meal with DIRTY cutlery. No apologies when pointing this out to server. Food is very good but the poor service tarnished the experience. Restaurant not even busy. read more

Their lunches are looking a lot skimpier than they used to, doesn't help that they no longer give you a cookie. I'd steer clear of this place, plenty better places to eat within walking distance read more

My husband and I went to this Panera Bread the other day and we were pleased. The food was yummy, the seating was good, and overall a good experience. The location is great. We even ran into friends we hadn't seen in awhile, which was nice. read more

Great bread and delicious soups. Can be too crowded at times but I guess it's because so many people also like the food. The cookie with my meal is always a nice treat. Wish it wasn't in the mall since traffic in that area is a mess but it's the closest one to my house. read more

Coronado Mall Location has major customer service issues! The girl at the front desk was grumpy and sleepy. No smile, no hello, no thank you, not what I expect for Panera bread. My to go order was never called out so it sat on the counter for 10 minuets without knowing. Energy was low from the rest of the staff and you could feel the negativity in the air. Not my best experience at Panera. read more

probably the best soup sandwich combo in town. my wife and is really enjoy the pick 2 here. a nice cup of broccoli cheddar soup with a sandwich for lunch read more

Panera is another chain restaurant that New Mexicans love. Cheap meat. Skimpy meat servings. Poor selection of meats and cheeses. Go to a local deli. Quit wasting your money on chain restaurants! Panera is not a good value. read more

I have tried really hard to like Panera Bread because I like that they offer all organic food, but I just can't get behind them and after my experience today, I decided that it would be my last. I have gone to Panera at least a handful of times in the past couple years and never left feeling satisfied. I'll start by saying that the customer service has been consistently pretty good, but everything else has been less than average. The portion sizes are tiny and the prices are big. I usually get the "you pick two" option and I get a small side salad and small half sandwich and always leave feeling hungry still. Today, I ordered a full sandwich for my boyfriend and a cup of soup for him and then a half sandwich and salad for myself and a cup of soup for myself and it was 38 bucks. Really? That is ridiculous. So, like I said I tried to like Panera Bread, but I feel like there are much better options in Albuquerque to get good whole organic food for less money and bigger portions. read more

The food here is always fresh and delicious and the baked goods are to die for! The customer service however could use some work. Apparently the girl who took my order today did not want to do more work than she had to. She literally stood like a statue while I had to walk back and fourth to try and tell her which cookies I wanted to order. Normally when you work in customer service you are required to assist your customer in any way necessary but I guess that has changed these days. read more

I ordered chicken noodle soup and it has all of four noodles and three pieces of chicken. Don't get the soup ever it's a rip off!

The bread is amazing as well as the cheddar broccoli soup. I can't wait to try this place again, even if just to pick up a few baguettes on the way home. read more

I also order the pick two. This time there was hardly any chicken in the sandwich and the salad had a bunch of nasty old lettuce. I will not be getting any more food from there. read more