I'll never order Rapid Pickup again. I placed my order during the busy lunch hour. They gave me the wrong sandwich. I couldn't eat what they gave me and I had no other options available. 5 hours later I walk into return to get a refund. The manager asked me if I ate anything else in the bag (I ordered a pick 2). No, but why ask??? I let him know I had to go out of my way to bring it back. He credited my card and that was it. No sorry. No store credit to use next time. Not even a friggin cookie. NEVER GOING BACK!!!! read more

Love Panera but this location sucks. I walked in 20 minutes before close and all the employees had put everything away. I almost didn't get to order at all because the employees wanted to leave right when the store closed and made sure everything was put away by close. But alas, they took my order and have made me wait until the store is closed. Really unprofessional & false advertising. read more

I am a HUGE Panera Bread fan and always will be; however my experience at this specific location yesterday was disappointing and this email is just to inform you of how unprofessional this looks to guests coming in. Last night two young girls around the age of 17/18 came in with no shoes on with a Starbucks in hand for one of the employees working. The employee currently working behind the window where guests pick their food up began to take pictures of the two girls and the Starbucks cup with her food handling gloves on. That was annoying but I wasn't inclined to speak to a manager at that point as I know and understand what it is like to have a lot of young employees. The part that made me want to speak to a manager was when you could tell things were getting disorganized due to the fact these two girls are laughing and playing around with the employees that were "working." Orders were popping up as ready but guests would go to the counter and there would be no food there. I sat and continued to watch them as these girls were yelling and laughing with the employees when one of the girls started throwing food at this male employee. Please keep in mind this is happening where our food is being prepared/boxed. There was a young guy cleaning and doing a great job ignoring the two girls as he was working (I wish I knew his name) who I ended up asking him to speak to his manager. He went and got the manager for me and the guy that came over just so happened to be the guy letting the girls throw food back there and laughing with them. I knew when I saw him that it would be a pointless conversation as he was already a part of the problem. I let him know how unprofessional it looks and how I get that they are young girls but that he is clearly the MOD for a reason. I did not catch his name but i was there around 8:15/8:30pm Sunday evening (5.13.2018) He proceeded to keep cutting me off with apologies; which is fine. But I do think you should know what is being allowed to go on at this location. read more

Been back many times for the Tuesday Bagel special for my friends in the grade levels I work with. Like Chris, I am a teacher too. No papers to grade for me. I have graduated to the 21st century where the papers grade them selves. Really cool technology available now! The bagels are the best! The cream cheese spreads are great. They don't cut corners anywhere. I plan on enjoying them several times a month this year! read more

I've spent a LOT of time in various Panera locations. It is a great place to bring a laptop, grab a cup of coffee and a pastry and get some work done. And if you end up staying longer than you planned I love the ability to order food directly from your table! I don't have to worry about walking away from all my stuff. The food and staff at this particular location are amazing! I've seen a lot of the same faces in the year I've been coming here. They are professional, polite and make you feel welcome! Also, sign up for the Panera MyRewards account. I typically get a free reward every few visits. Might be as small as a free coffee up to a free sandwich or entree! Can't beat that. read more

I've never been disappointed with their food or service. Staff is always polite and food is good. I'd like to see more bagel, pastry and bread options on the weekends. Overall good place for breakfast and lunch, coffee and a friend's hangout place. read more

Great food and great service. This place makes me happy on the inside and their staff seems to always be in a good mood. I like them for breakfast or lunch and there's really nothing on their menu that isn't delicious. Some favorites for me are the quiches, any of their fresh breads (yay ciabatta and foccacia!), their "muffies" which are muffin tops (cornbread is soooo good), and their potato soup. Really, it's all delicious. Just go, eat, and then come back again and again like we do. OH! And make sure you get their Panera card because on our second time we used it we got a free drink! read more

We moved to McKinney from the Austin area and have been long term customers of Panera Bread. At other Panera Bread locations you can actually order breakfast right up until 10:59AM without any issue. On weekends the other stores would even say whoever is in line before 11AM can still order breakfast. For some reason the McKinney store posts that breakfast is available until 11AM but actually refuses your order starting at 10 minutes till 11AM....on a Saturday. Little things are what keep people coming back or push them away. Not even abiding by your own published policies is unacceptable. read more

I had the pick 2 of a grilled chipotle chicken panini with a creamy tomato soup. It was delicious! There weren't too many people to say it was lunchtime. Also, the place was kinda dirty. Overall, the food was excellent, the service was fast, and the place was good. FOOD: 5/5 SERVICE: 5/5 AMBIANCE: 4/5 read more

Panera Bread - Chipotle chicken panini and creamy tomato soup! - Sandwiches Near Me - Mckinney, Texas

This is a typical Panera Bread, nothing special about it. The breakfast ciabatta sandwiches are great and the bagels are good to. I think it's a little over priced for a bagel and bread shop. It's clean, has free wifi, and the service is typical of a chain. read more

Panera Bread - Sandwiches Near Me - Mckinney, Texas

Had lunch there recently. Ordered a full sized salad that I added chicken to. There was very little lettuce and the chicken was disgusting. It wasn't cooked well, in fact it was ice cold almost frozen. Gross read more

I've done the curbside pickup multiple times due to COVID safety precautions. It's so easy, I place an order on my app, and can then easily pick it up. The service is always fast and friendly, just like inside. The employees are also all wearing masks and correctly. Which is greatly appreciated! read more

For the second time in a row, I ordered and was charged for extra ingredients in two meals, only to get home and find neither was correct. The rapid pick up is not so rapid if you have to check every part of your order because they didn't. When I tried to report it to them, no one answers the phone. It shouldn't be that difficult for the kitchen to follow their own order system and get it right. read more

I wanted a cinnamon roll but not just any cinnamon roll but with diced bacon and pecans. The cashier, Hailey, made that happen. I'm grateful that my craving was able to be satisfied in a way that didn't make me feel any more complicated than my order :) read more

The main thing I like is their scones. Really good coffee place with a sweet to have with a friend. Also great if you like various iced teas. But I also like their salads and sandwiches. read more

The worst customer service ever! Cashier was rude by having a conversation with 2 other employees while we were ordering our food. I understand she was a teenager working but management should have a better handle on their employees working. read more

The app is easy to use! And if you order a bakers dozen on Tuesday, it's half price. If you order $15 and use a coupon, you get $5 dollars off! . We stocked up! They pop in the freezer just fine. The Sesame seed bagel toasted and used as a hamburger bun, de-licious!!.Or Asiago to with bacon and eggs! Yummy! And when you want something sweet? Cinnamon crunch! Order early, stay in your car, they will bring it out!!! Customer service was A Plus!!! read more

Most Friday nights I meet with a group of ladies. I really enjoy coming to this location. The staff is super friendly and accomadating, especially when we run over past closing. I love the half and half plates as well as the seasonal foods that come out. There are plenty of healthy options. Of all the times I've come I have only had one problem with an order. When I informed the employee she was extremely apologetic, fixed the order, and offered me a complimentary pastry. The manager checked on me after, which he typically does every Friday! He even came out last night when we were on the patio. I honestly wish I could dislike the negative reviews because they are so different from my experiences. read more

Terrible food. I had French onion soup. Nasty flavor, tiny bowl, half full. They threw a little shredded cheese in it. Charged $6. Typical Panera, lousy overpriced food. read more

Flavorless orange scones. Like ZERO flavor. A waste of money!!!! Then I tried the Sausage egg and cheese cibata. The egg was over cooked and dry. And Who the heck puts provolone on egg? Absolutely disgusting! I'll stick with bagels. They can't mess that up... right?!? read more

Wow, my husband and I both ordered the chipotle CHICKEN avocado melt and I also ordered the modern Greek salad with QUINOA to go. Well when we get home we realize there is no chicken in either of our sandwiches and no "quinoa sofrita blend" OR almonds in my salad. So glad I paid that much money for some lettuce and cheese bread.... check your food closely before you leave this location!! read more

Panera Bread - "Chipotle chicken melt" where's the chicken?? - Sandwiches Near Me - Mckinney, Texas

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Refused to make my egg over medium for their premier brioche breakfast sandwich. It's our way or the highway. So I had the maple bacon wrap which was dripping sweet more than savory and sweet. Maybe the ladies at the counter could be more customer great service oriented. Not the Panera I know. read more

Really Panera??? Really? When I worked close to this location, I is d to eat here at least 3 times a week for lunch, at least. I loved their healthy, fresh food. Unfortunately, I stopped by today for lunch after a long absence (changed work locations) and was just shocked at how skimpy and cheap this place was. I guess it's good for sweet treats, but no way is this place a good for anything else. My lunch was $11! For an $11 lunch, I would expect a good lunch- that's fairly pricey. Wow- was is disappointed. I got a $.50 bag of chips, a pickle spear that closely resembled a toothpick, and a half sandwich that I actually ate in 8 bites. Don't believe me? Look at the pics I took! My sandwich was bread, 1 slice of chess, 1 slice of salami and about 4 pieces of arugula. Panera- you truly suck. I will never be back again. Its truly unfortunate you treat your customers like this now. You've lost a customer for life. Looking at the pictures on your menu and what you advertise with- it's almost a scam. Oh- and it wasn't just me. The woman at the table sitting next to me saw my lunch and commented on how pitiful my sandwich was. She complained about the exact same thing. Said her lunch with her husband was $27!!! And she also felt horribly let down. I wouldn't have paid $10 for what they got. Just terrible. read more

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Today, Panera let us down. My wife placed an online order through the app for delivery. She ordered a French baguette unsliced loaf, but after the delivery, we found that the item was missing. I tried calling in multiple times to speak with a manager so they could get us our missing item, but the line kept going busy or someone placed me on hold for 20 minutes. I gave up after a while and I hadn't even eaten yet. I never write negative reviews but this really upset me. read more

Panera Bread - Sandwiches Near Me - Mckinney, Texas

I love this Panera! The one on University is closer to me but I refuse to go there because they're always out of things and always forget to give utensils, and I've encountered a few rude employees there. However, this Panera on Eldorado has always been fresh and they've never forgotten anything. Very friendly staff. read more

This is my second time ordering an egg white and cheese bagel sandwich. The first time, however, was ordered at the new Panera on 380. Egg white and cheese. Imagine my disgust when I open the carton at home and not only is this not egg white only, but the sandwich is dripping in uncooked yolk! Soggy, uncooked egg yolk!! I already dislike egg yolk, but, paying $7 for a soggy egg yolk sandwich I had to throw away and a ruined appetite. read more

Panera Bread - Sandwiches Near Me - Mckinney, Texas

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Not the biggest over achievement staff you will ever come across. But I was told they will call the police if you don't wear your mask. This location will be closed in 5 months due to management read more

Came for a late lunch, 2:00pm, and placed my order on the kiosk. There were maybe 10 other customers in the dining area. After getting my drink I walked around searching for a clean table-most of them were filthy with crumbs and leftover food. After finding a clean table I waited for my order (13 mins total). My sandwich arrived-I ordered half of a turkey sandwich with spinach and no onions. I received a full turkey sandwich with lettuce and onions. I asked the server to check if it was mine and told her what I ordered. She returned with the same sandwich that they had picked the onions off of and said I could just have a full sandwich. The lettuce vs spinach wasn't worth it as I was in hurry. Would not recommend this Panera. read more

I've been coming here about 1-2 evenings a week for the past 6 months and never had a bad experience. The staff is great and the food is outstanding. I usually do a "pick 2" meal. With that you can order any two of a half salad, half sandwich, cup of soup, or half flatbread. Some of my main go-to's are the broccoli cheddar soup and the strawberry poppyseed chicken salad. I've tried almost everything on the menu and none of them disappoint. I usually go with my boyfriend and it ends up being about $20 for both of us. I think that is a pretty good deal considering the quality of the food and the convenience. Also if you order a meal with a drink you can add a pastry for $.99. We usually split the chocolate pastry. It's worth the 490 calories. Tip: if you go often, sign up for the rewards card. We get a free item or discount every few weeks or so. read more

Went to this location today for lunch and got utensils that weren't even washed or checked by the server before they reached our table. They were sticky and crusted... My fiancée got an apple that was HALF rotten and facing up on the plate, that went unnoticed by the chain of people who took care of the food before it got to our table. When he asked for another one, the server laughed as if serving rotten food is funny. We called the manager over and showed him our utensils and he acted as if he was shocked and said "usually we do better than this, please give us another chance." We didn't even get to taste the food, because we were so disgusted and we just wanted to leave and eat somewhere else. He voided our transaction and gave us these cards which are only valid at this location, which I will NOT be using... read more

Panera Bread - Sandwiches Near Me - Mckinney, Texas

I'm surprised by all the negative reviews about their poor customer service. I just stopped by Panera for my rapid pickup order and expected to be in and out without any employee contact. However, when I grabbed my order an employee walked by and asked if everything in my order was thee and correct. I said yes and thanked him and was on my way out. As I was walking past the cashiers counter I caught sight of the freshly baked chocolate chip cookies and couldn't resist ordering woman. The cashier gave me the cookie for free! #Score! And then on my way home I remembered I forgot to change my side item from chips to baguette when I was ordering online and quickly checked my bag and saw they gave me 2 sides! A baguette and a bag of chips! 2 freebies from Panera on the same day = best day ever! Thanks for the great customer service and freebies! Please keep them coming! read more

Never will go to this location. Cashiers just look at you when you walk in. No greeting or anything. Made us feel really unwelcome when placing our order. I should have just walked out and flipped the bird. read more

Good food, friendly, need to be consistent on wearing gloves handling food. I visit this location about 2 times a week to buy breakfast pastries. On occasion, my family and I get their chicken and noodle soup or broccoli cheddar soup. In my experience, their food has always tasted fresh and been prepared well. The staff is friendly and courteous and the place is clean. It doesn't take long to get food if you order. The thing I think they need to work on being consistent on is wearing gloves when getting pastries and breakfast items out of the display case. 75% of the time, the person at the counter just walks over to the case and handles the food without gloves. Last week, the lady picked up a soufflé with her bare hands with her thumb on top of the egg portion. I asked her to please put her gloves on, but customers shouldn't have to ask that. There is a box of gloves behind them and after handling money, etc, they should put gloves on to retrieve and handle the items. Again, this morning, the man at the counter did not put them on as well. read more

I like Panera Bread... Except for the fact that their prices have gone up drastically in the last few years. I'm giving this store only three stars because of the service here. The employees are unusually sullen here - I'm guessing that it's partially management's fault - but it doesn't give a nice first impression. Also, anytime after 7pm at this Panera, expect them to be out of most of the bakery items. Overall - not horrible, but this is not my favorite place in the area at all. Instead of this Panera location, I highly recommend Paradise Bakery on Stacy Road!! It's very much worth the extra 5 miles down the interstate. The prices are much lower and the service is much better! :) read more

Went again last night, much better, food was great as always but the service that I had mentioned previously was definitely there and more! My mom ordered one of the promotional salads, and after tasting the dressing realized it was sweetend with Splenda, which just so happens to make her really sick. She asked the cashier if it indeed had Splenda, she didnt know but went to the back to check the total ingredient list, it was indeed Splenda. She then offered to remake the entire salad, but my mom just opted for a different salad dressing. Needless to say I was very impressed read more

It's good and popular, but a bit expensive for what you get. A place we'll go to probably a few times a year but wouldn't go out of our way for. I do like that they have outdoor seating. It's close to one of the Dallas doctors we see, so a good choice when we are at the location and have time to grab a bite. read more

Panera Bread - Yum! Green Goddess and Chicken Avocado Melt - Sandwiches Near Me - Mckinney, Texas

Love Panera! But this location is awful. Most of the time the kiosks to place orders do not work. Also 3 different times my orders were wrong. Even online orders with clear instructions The other Panera locations around here are better. They need to hire efficient workers. read more

This review is not for the store, which has always been outstanding in regards to my Rapid Pickup order - never skipped a beat, it is on their new seasonal Watermelon Feta Salad. If I didn't add chicken to mine, I would have given this salad two stars and preferred grass for lunch instead. I wish they would do an arugula and lettuce blend and added a protein as a standard, but they didn't. What is in the salad you ask? Well, you get arugula (duh), watermelon chunks (uh huh), a sprinkle of grains, a teaspoon of almond slices, oh and don't forget the dressing, oil. The watermelon chunks are refreshing and delicious, but the rest is plain, plainer, plainest (only two out of three are actual words)! After you add chicken (or any protein), expect to pay around $12 for this salad. Stick with your green goddess, it's got more flavor flav! and costs less. read more

I have always loved Panera Bread, and this is a great location. The people are always very friendly to me. I sometimes stay for hours to grade papers , and they don't seem to mind. Of course, the food is amazing! read more

I just can not with this place. Last time we went the lady at the register was a hot mess. Not ready to be on her own and the girl next to her couldn't have cared less and didn't even acknowledge that she was struggling. Today I decided to order delivery (for the 3rd time) I live 5 minutes from the restaurant. I get the email 25 minutes ago that the delivery is out.... same story last time. Literally an hour after I placed the order. This place is not worth an hour wait for some soup and a sandwich. It's gonna be the last order we place there. Too many options to deal with crappy service. read more