This was my first time here and I'm very impressed with the care and transparency that was given during the oil change. I felt compelled to write this review because I know it may be difficult at times trusting others to work on you car but I felt that everything was done with the utmost care. All the staff was great! I will definitely be coming back here. read more

I had a great experience at Valvoline. The staff was friendly, professional, and efficient from start to finish. They explained everything clearly, didn't pressure me into unnecessary services, and completed my oil change quickly. I appreciated how knowledgeable the technicians were and how they took the time to answer my questions. The service was fast, convenient, and the customer service was excellent. I'll definitely be returning for future maintenance and would recommend this location to anyone looking for honest and reliable vehicle service. read more

First time getting my oil change at this location, they were all great. Will definitely return when my car is due back, thanks guys! read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Costa Mesa, California

They helped us greatly and we appreciate how supportive they were! They told us exactly what happened and showed us what went wrong! It shows they are trained sufficiently and care about their customers! I really respect that! I would very much recommend a company that truly cares and goes that extra mile to show they have heart especially in this day! They educated us about what our car takes and companies who do that help the customers to have knowledge too! Thats a good thing to have in this world!! Thank you guys and hope you have a wonderful weekend! You're The Valvoline I choose from now on when we need oil changes in the future! Never want our car messed with again! You rock!! read more

I went in with a coupon they emailed me that said, "15% Off Your Invoice." The girl who scanned it informed me that 15% would be taken off my air filter price but not the oil change. I reminded her that it said "Invoice." She laughed and said it didn't work that way. Definately, do not trust any coupons for this place. Tomorrow and Saturday they have fake coupons for 20% off. read more

Very disappointed...I've been coming to Valvoline for years for routine oil changes but now I'm weary that they have been ripping me off every time I go with services that I don't need. Yesterday, they told me my battery was at a critical level and showed me their screen showing the same. They told me it would be over $300 for my VW Tiguan to get a new battery. I knew that was an up charge so I told them I would have AAA do it. Since I was concerned my battery was going to give out at any second I contacted AAA to come out to my house an hour later. When they came out they checked my battery and showed me the device that showed me that my battery was PERFECTLY FINE! Not only perfectly fine, but had 87% health overall. I am extremely disappointed in Valvoline for obviously trying to take advantage of a girl. Lives up to every stereotype you hear about. read more

Quick service and friendly staff! I've taken 3 different vehicles into this location and have always been happy with everyones help. Much prefer taking my car in here where everything is explained clearly opposed to waiting 3 hours at the dealership and not made aware of what they are doing. read more

Love the efficiency and care at this location. Alfredo and Leon were very thorough, helping me identify what my vehicle needed and explaining what each service included. I'd highly recommend this shop. Thanks so much! read more

Fast, professional, and very convenient. They took care of my oil change quickly when I really needed it. Great service -- I'll definitely come back! read more

Big shoutout to Issac!! Amazing energy & good vibes. Quick & efficient too. My go-to stop for good service :)

oil change was fast, but that's about all I would go back for. I also got a tire rotation, and the next day, I discovered that all of the hub caps had not been put on properly, one of them even falling off at some point during my commute to school. My bad for not going to a tire place for that service, but I would only go for an oil change. Anything else they will try to upsell you even if you don't need it, so watch out for that. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Costa Mesa, California

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When I arrived, they were able to help me right away and my car was in dire need of an oil change (7k miles over oopsie!) This location is great. I shared a coupon with Alfredo and we discussed which ones would give me the best deal which I loved his willingness to help me. He also showed me the other services I needed done with my car but I was running low on funds for personal reasons and he was completely understanding of it and also made me not feel embarrassed about it either. In a time of hardship, these guys were able to help me out with my vehicle for a decent price (especially for synthetic oil too) AND give me some good laughs. It was nice leaving with a smile on my face and not a hole in my pocket. Very grateful for the great service, very much recommend this location. Best Valvoline experience I've had so far. Will be returning soon! (Hopefully in the next 5k miles hehe) read more

Tony , Abraham , Fabian and Victor hooked it up, definitely recommend stopping by if you want a quick service.

Service was quick fast and efficient. Alfredo was absolutely wonderful and thoroughly with services need to maintain a healthy vehicle thanks Alfredo! read more

pretty good service if you don't have an appointment at the dealer. The costs are less than the dealer with their coupon. They are quick and a nice pit crew with air filters and cabin filters. read more

Stopped by Valvoline Instant Oil Change, and it was super quick and easy. I didn't even have to get out of my car! The staff was friendly, explained everything without pushing extra stuff, and had me in and out in about 15 minutes.It's a little pricier than some places, but the convenience is totally worth it. Perfect for when you need an oil change without the hassle. read more

Probably don't trust this location. I had 0 transmission issues before coming here and now my transmission is inoperable, and also wasn't even a service I came in for. But was recommended to me.: I came in to this valvoline at the end of February to get an oil change. That's it. Of course they let you know what they suggest needs to be done based on milage of the car etc. they recommended to me a transmission fluid change. I said sure go ahead. Everything was fine for a month, then at the end of March my dash light comes on saying "transmission system problem" as well as the PRNDL light flashing. When the light came on I had no idea if it was safe for me to drive it at that point. So I call a trusted mobile mechanic to come look at it, says there wasn't even enough transmission fluid in my transmission to read on the dip stick. So he drives to the dealership and buys the brand of transmission fluid made for my car and manually fills it up, I try to see if that fixes the problem, no, the "transmission system problem" light still comes on. At this point I bring my car back to the location to ask them if they would have any idea why my light would start coming on after getting it serviced at their location. The manager, Roberto, tells me there wasn't much he could do other than "top off" my transmission fluid. (Stupidly) I say sure. Still did not fix the light from continuing to come on. I call and complain, telling them the issue from the beginning, and they refund me the $229 service charge. Fast forward--I file my taxes and wait for my refund to take my car into the dealership for a proper diagnosis, after checking a few internal things within the transmission, the dealership concluded I need a whole new transmission. (Mind you I have a 2018 Honda with approximately 130k miles) and quoted me between $6,000-$10,000 for a new transmission. So I call Valvoline corporate and open up a claim, get on a call with the manager, Roberto, and he claims that because he remembers me coming in and getting my transmission fluid "topped off" and it was full (even though I had to have a different mechanic come fill it up because it was empty, making my fluid full at that time) and then refunding me later, that he had already compensated me for the issue. Even though the actual issue was never resolved, I still need a new ($6-$10k) transmission. The $229 service refund covers like 2% of the cost of a new transmission. My case is still open, and I'm waiting for a call from the area manager. But after talking to the GM (Roberto) and going back and fourth with corporate (customer service) they had told me that generally one Valvoline employee/manager tends to back one another up in these situations, and the ultimate decision comes down to them and what they decide. Indicating that basically because the GM wouldn't agree to their mistake, and pay for my new transmission, that the area manager will have the same opinion. But I guess we'll see what the area manager says. I'd hate to get small claims court involved. Been a valued valvoline customer all over the country for years. Not anymore. Sad. read more

I loved this location, definitely going to make sure to come here from now on. Alfredo , Marilyn and Hao went above and beyond to help me get my oil change, my tire rotation and air filter change read more

These guys are fast and efficient! Very helpful and gave recommendations what would be incoming but no pressure. I am one thankful gal! Everyone was awesome. Highly recommend.Thank you! read more

This store tried to sell me services I didn't need and misrepresented the fluid levels to encourage me to pay extra. Valvoline has changed its tire pressure check policy so now one must pay $10 for a quick check. I said ok because my warning light was on. I told them the oil had just been changed there won't be any other needed service. They said the coolant and oil were low. I kept saying just fix the tires. My mechanic checked the car after because I was concerned, and he showed me ALL the fluids were full. Valvoline manager defended his team's actions and insisted I misunderstood. We have used this shop for years, but no more. read more

was out of town visiting back home and needed some help with my car and never have I received bad attitude from grown men not wanting to do their job. Saying they are busy come back so I do and still told they are busy with NO CARS there! how embarrassing of a company and being men. I took my money elsewhere where they did not mind doing their job and actually being very nice to their customers. Do better of service and stop being lazy, that can cause issues with cars and customer intake. read more

I've got my oil changed here since forever, never any issue. Always fast and efficient. Today, I stopped by because I ran over a 2x4 on the freeway that destroyed the plastic shield under the car and they removed it for free with no hassle. Total lifesaver, great to know there is still good customer service. Artemio really took care of me!! read more

STAY AWAY FROM HERE! Unless you want your car damaged! I came in for my regular oil change and was convinced into getting a tire rotation. Upon finishing my rotation they handed me my broken wheel lug stud stuck to the wheel nut and told me "it broke off.." WTF! The "men" here are so unprofessional and sketchy. They clearly are not qualified to remove tires. They told me they could not fix this (after they were the ones who broke it) and told me to go to a tire shop and have them fix it... (now why would I go to a completely different business and have them fix something valvoline is at fault for and pay out of pocket!?) the Assistant Manager said valvoline would reimburse me for the cost of having this fixed at a different shop. When I returned with my receipt after having it fixed at a different shop the manager said I had to "file a claim". The manager Artemio should be fired for how rude and unprofessional he is. I can't understand how they allow unqualified people to work on vehicles and put peoples lives at risk. Absolutely disgusted with the customer service at this location and how management treat their customers. read more

Valvoline Instant Oil Change - BROKE MY WHEEL LUG STUD - Oil Change Stations Near Me - Costa Mesa, California

Alfredo was extremely genuine and kind. I really appreciated his service and made me feel comfortable in getting my service done here. Thank you Alfredo for showing customers your integrity and work ethic. I am tremendously appreciative of not only the service that was provided but more importantly your character as a honest human being. I will definitely be coming back here and look forward to doing my services as long as you're working here. Thank you again Alfredo. read more

Great and quick service! Alfredo, Joe, and Victor were amazing. Will definitely be coming back.

Better experience (and price lol) than the Mecedes Dealership. Very nice guys, professional, quick, thorough, explained everything and triple checked everything. Great service all while I sat and watched everything. read more

The customer service these young men have is impeccable. Yes, we did wait a few minutes to get our truck serviced, but we were kept in the loop of how long the wait would be. They are a young squad, but they value their customers. I've been coming here for quite sometime and I'm never failed with how great their service is read more

Went here for an oil change and tire rotation. they failed to mention my car battery being low and tire pressure being low. Even though they touched the tires. This place is only about the upsales and don't care about quality work and honesty. So disappointed. Especially with everything they "check" read more

Pulled right in. Destiny, Alfredo, and Victor were awesome. They worked together well and were efficient.

Good location right off the corner of Harbor & Wilson. Brenda & Patricio were great keeping me posted during the service. In addition to the oil change, They changed my truck's front & rear differential fluid as well, awesome recommendation on their part. Definitely have this location in mind now for future maintenance! read more

Just got my truck serviced and Alfredo, Alex, and Hao were fast and very professional. Made the service a breeze! Definitely would recommend this location! read more

Brenda and Marylin and Vicente, great team fast efficient friendly! I always get my oil changed here.

I come into the shop meeting and oil change. First, I'm greeted by a lady named April who had hickeys all over her neck, who was super rude to me and did not help me with the service I needed. Then when I asked for somebody else I was received this mail named jordan who was just completely disrespectful and who I caught flirting with April. I'm just not satisfied with this oil change. I have been multiple times and I've become a local here. And I just don't feel the respect that I needed after meeting this lady and man jordan . read more

Bad news. Got my oil changed. Next day low oil warning light came on. Went back... they hadn't put nearly enough oil on. Manager said the next oil change was free, just tell them Miguel said so. Went back two month later, was told no, had to get a coupon from corporate. Verified all my info, but it's been three weeks and no coupon. So: 1. Didn't do the job correctly 2. Was lied to about next oil change being free. 3. Was lied to about 'coupon in the mail. 4. I ain't going back there. read more

Great service! They always take care of me. Team is great and fast and always do a fantastic job.

Pase por la manana y me atendió Jose me recomendo barios servicios que necitaba mi 2006 ford f150 me explico que función tenia cada servicio ..opreve que se los isiera el servicio fue rápido ableme con su equipo que 3staba por la manana ..... read more

Greta service! Super expensive but they hooked me up with a coupon. Super helpful. They alerted me to a repair I needed to have done. I visited Toyota and they were spot on about my car needing those repairs. read more

Oil change, tire rotation, filter and light bulb changed- and excellent customer service!!! This valvoline crew was amazing read more

I like that it's quick and I don't have to get off my car. The guys and gals are always nice and greet you with a smile. Only downside is lately I seen a more aggressive shift on up selling services read more

Quick and easy! Always honest and professional. Recommend :) Usually have good coupons available read more