LYFT DRIVER VEHICLE INSPECTION REVIEW: If you are a Lyft ride-share driver, then you are aware that you periodically have to have your vehicle inspected by a qualified mechanic. The process used to be so tedious as there were not many mechanics who were familiar with Lyft's requirements. Moreover, the cost was usually around $30 or so for a vehicle inspection. Thankfully, this Pep Boys has partnered with Lyft to perform the vehicle inspections at no charge! The process was hassle free and the mechanic was very professional. The entire process is very simple. Once your inspection is completed, you receive paperwork that you can send to Lyft via photo/email in order to keep your driver profile current. Just follow the pink Lyft signs to the back of Pep Boys for your vehicle inspection. It's that fast and easy! Happy driving! read more

Pep Boys - Attn Lyft drivers: Follow the pink Lyft signs to the back of Pep Boys for your free vehicle inspection. - Auto Repair Near Me - Downey, California

They have a place on line to set up appointments. I made an appointment a while ago for an alignment and when I got there they said they didn't have anyone there that could do the alignment that day. I went to another place and had my alignment done. I made an appointment for a state inspection today and when I was on the way there, they called and said they didn't have any appointments available today and the first appointment I could get was in 4 days. They also said their appointment system online doesn't work and we should call to make appointments. I told them if it doesn't work, they should remove it rather than let people think they have appointments when they don't. He said he has been trying to fix this for a decade now. Again, I took my business somewhere else. I will not be making anymore reservations with them. If they can't fix something as easy as reservations, I have to question their ability to fix cars. read more

"20 Stars" for Rafael !! My "Oh, so smart son" decided to pick leaves out of the engine of his 2018 (still under warranty ) Crosstrek with a pair of tweezers (that happened to have a rubber grip) and dropped the tweezers in his engine !!! Took his car to Rafael/Pep Boys, no problem. Tweezers removed and no damage to engine. So even the "little things" are resolved with care. I've been here before for a tire patch and was happy with my service (price, wait time and customer service). Great Job Rafael/Pep Boys !!! We have 3 more car's and will definitely return for your awesome service..... read more

UPDATE: Tire pressure constantly going down in one tire. We ended up going to another place and they found that one of the tire sensors was broken. We had to pay $80 to get a new one in. We went to pep boys for the same reason and they would "change" sensors but it never resolved the problem. I'd definitely not come here again and stick with a small business tire shop they are so much more reliable! read more

This review is for service. Booked my appointment online 2 days in advance and found a great deal - 4 tires plus installation and an alignment for a total of $434! I even received a call the day prior to confirm my appointment. Saturday arrived, and I dropped off my car 9:30 am. I was told by the friendly associate that I would receive a call when it was done since I wasn't going to be waiting onsite. I didn't expect it to take more than 2 hours, but figured they might be busy. 4 hours later I still had not received a call, so I decided to check in. Apparently my car had been done for awhile and no one had bothered to call and let me know! This surprised me because thus far I had experienced nothing but good things from Pep Boys. I went back and paid for my service, once again receiving friendly customer service from the associate. I informed him of what had happened and he apologized. All in all, my car was in great shape when I drove away and I reflected on the experience that I had. Price and friendliness were great, but next time I expect a call when my car is ready. Then I can bump this review up to 5 stars ;) read more

Great customer service! Fast and very helpful! Pep boys employees are always friendly and willing to help! Thank you Ricardo for being very helpful! You are much appreciated! read more

Tesla scheduled maintenance, basically a tire rotation...8am appointment, i was there when doors opened, gave some info and gave him the key, worker says it should be about an hour. After 2 hours of sitting in waiting in sitting area while car has not been touched... I ask Zachary if there is some kind of problem, Zachary seemed bothered that i would ask. He goes around looking for paperwork that he never found. So i could have sat there for 5 hours, without paperwork the car was never going to get serviced. Zachary asked if I wanted to continue waiting but still could not find paperwork and still could not tell me how much longer I would need to wait. I asked for key and said I was leaving.... it was obvious Zach couldnt care less, customer service and satisfaction must not be part of his job duties so wasted 2.5 hours and car was not serviced read more

Will never go here again. I got an oil change here and they failed to put the drain plug back in correctly. And yes, that is fresh oil you see leaking all over the place. There's a very good reason pep boys is going out of business. read more

Pep Boys - Bad oil change. - Auto Repair Near Me - Downey, California

Came for a service inspection, went smoothly workers were professional! They got me in and out the door quick. Come here for great service

Worst experience at a Pep Boys location so far. Got a call about an hour before my appointment to have my appointment pushed back 30 minutes because "they were going to lunch". Now I have been waiting for over 3 hours and my car is not done yet What is the point of having an appointment if they are not going to respect the appointment time. This is beyond disrespectful since this people do not take into consideration that people have plans and plan their day accordingly. Will not recommend or come back to this location ever again. read more

Everyone here was nice. Service was phenomenal and Ezequiel made sure of it. Would definitely come back

Well, my day didn't go as planned. Just don't go to this Pep Boys in general. I got there, just to get pressure in my front drivers side tire. They told me no problem and checked the tire for any punctures or nails. I appreciated that but then they checked the entire car and all the tires. Ricardo told me they found two nails and they couldn't repair one of the punctures from the nails. I told him I just don't have the money for a new tire right now. He then had me wait for a good HOUR just to tell me that he's waiting on info about a new tire. I REPEAT. I did not want a new tire. I didn't have the money. I only arrived there for air in my tire. Why all this extra stuff? They just want my money.... They put the old tire in my trunk and put the spare on. I then went to my usual tire spot (yes I should have gone there at first) at Salgado Tire Service in Pico Rivera. I would have gone there first but I didn't really need to drive from Downey into Pico for air.... So end of story. Ricardo at Pep Boys told me they couldn't repair the tire. Guess what Pep Boys? Salgado fixed it. Was that so difficult? Or did you just want me to spend money on a new tire.... I just bought those 4 new tires about a year ago. I know things happen, but don't lie about the fact it can't be fixed. It can, and it did. Oh I should add, on the report? They only added that the tire had feathering, not nails. They had to go back and add the nails. I couldn't even trust them to know their own information. Salgado confirmed the nails but they said it was an EASY fix. Saved $400.. I only spent $20 on a repair. Bye Pep Boys. read more

Had an appointment for 9am and been waiting here for about an hour and I just decided to asked for my keys back since he couldn't give me a definite time when they can start working in to my truck! Unreliable all of them at the front don't know what they're doing! Will never come back here or even recommend this Pepboys to anybody read more

Boss man was amazing! Much appreciated for his wealth of knowledge and support. Will come back

Sales ppl in front are crooks. Mechanics in the back are incompetent. Tried complaining to corporate but actually realized where the apathetic staff gets it from. read more

Service is bad. Be prepared to wait for hours without anything being done. Your better off supporting small car shops. read more

Shout out to Ezequiol Gonzalez really nice person to talk to and he answered you're question real quick and i was there to get my car inspected and he was really good and told me everything was really good that my car was in great condition this guys is really easy to talk to and helpful read more

I always get a little excited about going this pep Boys. I like how the store is big! And then I remember that this place is a bummer! I got there early not really any customers . Plenty of employees. one dude charging his phone and staring at instead of trying to help the new guy at the register who can't find the roll of paper to print my receipt. And the zombie management that give that vibe like please don't make me work a little for the $120.00 of stuff you're buying. And I'm kind of mad I could of gotten a free item if they would of rang it up separately oh well. I will say they guys over on the tire and auto repair counters looks like they drink coffee and are awake! I have had good experiences over there. read more

So I show up to pep boys today to get Lyft inspection and Ezequiol Gonzales did a great job on customer service and helping me out you guys need more people like him he deserves a raise read more

I was hesitant to write a review, however there could have been additional damage to my car, so I do want to share my experience. I came here for an engine diagnostic on a Sunday due to the check engine light being on. The first thing I want to comment on is the customer service. This location is VERY busy, and despite that, they did me a solid to squeeze me in which is why I did want to give some stars. I did have to leave my car overnight as they needed a further look in order to get me a quote. Upon receiving the quote and repairs needed, I let them know I would be picking up my car as I needed it for work and would make a decision as to what to do next. Check out process was smooth, I paid for the diagnostic and went to get my car, however I noticed right away that something was wrong. Upon unlocking the door, the radio was on, without keys in the ignition and the main screen (I have a digital navigation system/radio was on an error screen). This alone could have drained my battery, however when I asked for help, the first auto tech basically told me "he didn't know what was going on because they didn't work on the computer". To be fair, I doubt he was the original tech who worked on the car. They did get a manager who apologized, opened up the car and worked on it until they were able to remove the error screen and fix the issue. I thanked him and I left. My dad came by that afternoon to check the paperwork and take a look at the parts they mentioned I needed to see if we would be able to do the repairs ourselves now that they had identified the issue. This is where the real issue was. Upon popping the hood, we immediately noticed that there was not 1, but 3 hoses left unplugged back into the part they had recommended I replaced. 1 plug, I can understand could have been a mistake or possibly popped off, however they were completely off. Thankfully I live close to the shop, or this could have caused additional damage to the car. We were able to do the repair ourselves and fix the issue thanks to the diagnostic provided, so I do appreciate that, however the hoses being left unplugged was a major oversight. Thankfully I had help and was able to avoid additional damage. I really encourage some type of final check up process to ensure this doesn't happen to other customers. read more

Stuff is very friendly, especially Ezekiel I got a Lyft car inspection. he knew what he was looking for. he helped me with a smile on his face and made the whole experience amazing. The boy should be proud to have Ezekiel as one of their workers. read more

Went in for an inspection and I received Great service I'll be back!! Great team!!!! Thank you !!

Took over 2 hours for an oil change. Worst service I've ever had and WAY overpriced, might as well go to Walmart for a better experience. No stars if I could. read more

I thought that the service here was professional. I was communicated to very well. I would recommend this pep boys, especially with an electric vehicle, because they service EVs here. read more

Awful customer service! Attempted to drop my car off this morning for brakes service and all I heard is what they couldn't do because "the manager wasn't there". Will never visit this location again. Called the Friday prior and an appointment was made. The following Monday morning I show up to drop off the car and the reps because asking each if they can do this or that, the other replying "no, I don't know how to do it". After wasting my time for 10-15min fidgeting on the keyboard, he finalizes that they aren't able to complete the work. Complete waste of time! I contact the PB location literally around the corner and they take my vehicle in with no issues. Proving that these guys were just playing lazy! As I said, I will NEVER return to this location. read more

Very bad service I have appointment for Lyft inspection today at 4pm , I came 4:10pm late 10 min coming from Los Angeles 20 miles drove and Mr. Eeequal met me and told me that appointment in canceled coz I late 10 min. Without flow up or call me I left now Its very very bad service read more

Thank you Jose and Richard for the great customer service. I must say I called at least the top ten businesses that did break fluid and Star Smog service. As usual I dilligently checked for best prices and even the smog service dedicated website with "great value coupons" did not beat your value on both counts smog and break fluid. Now for the downside. The shop sits in a corner mall which is being remodeled and the shops all got a new face-lift. It's a notorious hangout for a few homeless. There is a local post office which is also filthy a Sizzlers and beloved Fish and Chips cash only! Also a Crimson Coward not to mention the 1st McDonald's all which offer a hang out refuge while your car is serviced and stay clear off the fumes. This Pep Boys is undergoing a switch over to a joint venture with Pep Boys and are doing extensive renovations inside the store itself, although other than the isles being removed I didn't observe interior construction. It has been in transformation for quite a while that I know of since I am a local. In the meantime, the place is ratty, and filthy the chairs in the makeshift waiting area are an embarrassment to this chain store establishment. You'd think they could afford to buy 6 plastic picnic chairs a fan and filter? Your customers deserve better. The sitting area is closed in filled with that God awful smell of rubber and for sure cannot be healthy for anyone, not your customers who sit there without ventilation for any amount of time much less your employees who have no choice. I'm not an expert but Don't think this Meets Osha standards. The 5 stars are solely for the young men that helped me out. A big thank you young men for making sure my car got taken care of, it was nice killing time and chatting with you. Much appreciate your good manners and service. read more

I've been a frequent flyer at this location for the past 12 years and they have never disappointed. Unfortunately my last visit was just okay. I took my car in for Honda maintenance and an oil change which was done in a timely manner. I noticed on my way to work that my oil percentage was saying 50% which made no sense considering I just had the oil changed so it should have been at 100%. Turns out they forgot to reset the oil pressure sensor. I get it, stuff happens and people forget things. Since I was busy at work, my boyfriend had to take my car in for me to get this issue fixed. Again, no biggie, just a minor inconvenience. What was disappointing was getting my car back to me with giant oil finger prints on the interior. I understand how difficult things can be during these times (COVID), I work in customer service myself, but this was just frustrating. read more

Pep Boys - Car interior with greasy fingerprints. - Auto Repair Near Me - Downey, California

I got all four tires replaced. I thought I needed new brakes for the front and back, but Ricardo was able to save me money by resurfacing my rotors and just getting new brake pads. I'm super happy. Even so, as I was waiting for my car to be completed, I heard two customers thanking the manager. I am going have Pep Boys to take care of my car! It's really hard to find reliable mechanics. Thanks Ricardo! read more

Love this location! Always friendly and helpful ! Also accepts walk ins which was great because on the website states the next available appointment is a week from now. read more

This place continues to be a joke when it comes to service. What is the point of having an appointment? They refuse to service your car "late in the day" if I could come in early I would. You don't have the parts in the evening but you can fix it in the morning? So the parts fairy stops by at night???? read more

I was driving in the area and I noticed my oil light came on. I checked my oil and I noticed that it was low. I use catrol edge 5W-30 in my car so we know the bottle is black, I knew I seen a bottle in my trunk and I went to get it and put it in my oil fill tube. I realized after pouring it, it was TRANSMAX!!! I went and talked to Rudy and his team helped me out a lot! Really cool guys! My car is now running in tip top shape! Thanks guys!!! read more

My husband went in the very next day to get our refund. Jason was there and had a very bad attitude towards doing the return, I had to ask for the manager to come to complete my refund. He really needs Custoner Service Training. read more

Pep Boys - Reps comment is even more annoying - Auto Repair Near Me - Downey, California

Synthetic Oil is not expensive here. Services was pleasant here. I just leave my car for service and they call me when it's ready. I can walk around there since there's stores around the area. When they say it will take an hour... they literally get it done by then or before. Which it's impressive. I had my kids with me that day and thank goodness they didn't take any longer than that. Pricing is a bit tricky. If you are a member... they send coupon via email. I always check if I can some how get a coupon somewhere. I always love to find a deal and coupon. Nothing like saving some $ even if it's a free tire rotation read more

Brought my car in for an oil change during lunch time. The people working were able to quickly get me set up. They finished ahead of schedule, gave me a heads up about my battery needing to be replaced soon and helped answer some questions that I had about another car. I've had bad experiences with mechanics at other places but they made me feel confident that I can bring my car in without dealing with shadiness. Thank you! read more

Easy and quick Lyft inspection. Esequiel was quick and helpful. Would recommend coming here for your Lyft inspections. Great service . !

I had a tire that was low so I went there to have them fix it for me. I waited more than 2 hours for them to them to fix it only to get a full flat tire less than a hour of having my car back. If that wasn't bad enough they sent their tow truck which took another 3 more hours! It gets better when I arrived back to the place instead of taking care of my car right away since they did mess up I had to wait another 3 hours until my car was ready. Safe to say I will not be returning even though they did give me a free tire. read more

Very good service excelente servicio los trabajadores super amables y la atencion es muy buena

I can't say anything negative about my experience at this location. I called & Jisw answered the phone & was polite, receptive, & helpful. When I arrived it was that much more pleasant to put a face to the name & he got me in & out in about an hour and a half. He gave such good service that I had additional work done that needed to be done that I wasn't going to get done at the moment but I felt that my money was being well spend with this location so I did it there. I'm glad I did. Thanks Jose! read more

Quick, courteous service with no frills. Honest and to the point and understood that I needed to get out of there quickly with the oil change. Good managers, good workers. Can't say much more than that. Awesome job guys. read more