Love this place. My Wife enjoys a Spa day and I can hang out in the Poker Room. This has been for years, the cleanest Casino in Reno. The pool is nice as you can have an adult beverage at the pool bar. They also have food in the pool area. Kids were swimming and I like the banter of kids having fun as a little background noise. Their is a little lounge that survived the remodel that is my favorite place. Sunken inside fire pit and music videos of newer music. I received a hotel coupon package that had a two for one drink deal so it's nice to push that difference as a tip to the cocktail waitress. read more

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PEPPERMILL has totally changed my opinion of my review. They contacted my wife and set us up after a previous mixup from my wife's birthday. They have more then changed my opinion about their company they have actually made me want to come there even more now. The spa treatment and customer service there is exemplary. I couldn't ask for a better visit. If you really want to feel pampered then come here and stay. I promise you will enjoy yourself. Weather it's in the casino to the spa to the food you really have no reason to visit the rest of the city other then a concert. I talk about going back all the time to my wife. read more

Spent 3 nights, two comps and one paid night, we had a pleasant stay, the hotel seems one of the biggest in Reno. The Tuscany rooms where we stayed at was what we expected with a big bathroom. The pool area is spacious and relaxing. Eye candy pool servers for the guys. Our kids played at the arcade area which was ok. The sports book was nice and bright. The hotel is huge as I got lost a couple times. I really had a pleasant time playing at the poker room since I won some money, free soda fountain. I will certainly be back. read more

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On our way home from Idaho this past Sunday (August 15) my girlfriend and I decided we did not want to make the 10 hour drive home and made reservations at Peppermill so the kids could go swimming and play in the arcade. We had 2 rooms in the North West tower which to us was fine since it was really just for us to lay down for the night. When we checked in, Julie, was amazing. We had requested adjoining rooms so the kids could play and not make too much noise going back and forth between rooms. After speaking with her manager, she upgraded us for free to a penthouse suite in the Peppermill Tower. After receiving our keys, we packed up to get the kids... She stopped us and said I still need to give you it keys got out other room. We had assumed the penthouse was given in place of the 2 rooms but more and behold we got 2 penthouse suites. It was amazing. And the kids definitely deserved it after being in the Idaho National Forrest fly 3 days with zero wifi. Sarah, Brandy and Helen made check in conversation fun. Amazing evening front desk staff. Also, Michelle in the morning was great. She gave us late check out for one of the suites read more

Peppermill Reno - Casinos Near Me - Reno, Nevada

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Need an intimate lounge area with great drinks? Go see Troy (aka The Professor) at the Fireside Lounge inside the Peppermill. His drinks are amazing (try the mudslide) and the vibe is energetic but relaxed. 10/10- highly recommended! Thanks for a great night, Troy! read more

Peppermill Reno - Casinos Near Me - Reno, Nevada

We've stayed in the Tuscany suites multiple times and always makes me feel like a little girl playing princess. The bathroom (who knew the bathroom would be a favorite place of mine?!) is so over the top luxurious. Bigger than one of my bedrooms. The Spa tub is incredible, and there's a tv in there also. The room is beautiful, bed is beyond comfortable. Anytime I call for extra coffee pods, they are quick and they bring a bag full. One visit we arrived and the room wasn't ready yet (we WERE early but had called ahead as i had recent surgery) but after (patiently) waiting for an hour, the clerk (i wish I could remember his name) upgraded us to a patio suite. Honestlyy, all of our visits have been through promotions where we've had to pay the resort fees and I was worried that we'd possibly be treated different than full paying customers, but that was not the case. The staff is always pleasant. read more

We're staying at the PEPPERMILL resort in Reno. We ate at the Milano's Café. My wife had the grilled chicken sandwich which was excellent and a salad. I had there Reuben sandwich, which was also excellent. The potato salad was also excellent. Will be going there again SERVICES great our waitress came frequently to see how we were doing. Her name was Doma. We'll be going there for breakfast tomorrow. Great atmosphere wonderful casino. read more

We've been going to the Peppermill for nearly a decade now. This trip, we used a promotion and arrived at the Peppermill super early (like 9 am), and they were able to check us in right away. How awesome is that! The pool is great as usual, and we went twice a day. However, I unfortunately had some rash/allergy issues on the last day of our stay. (only happened to me, the rest of the fam was fine) After finding out, Dave from Peppermill reached out and went out of his way to take care of me, and was super nice about it -- exceptional customer service. Thanks! read more

One of my favorite places to stay when visiting Reno! They have amazing suites and dining options! One of the nicest poker rooms I've ever been to with plenty of TVs and comfortable chairs! Edge night club provided nice entertainment at night with a nice outdoor patio. Love fireside lounge to relax in privacy and enjoy some appetizers and craft dr read more

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Love this hotel so much I could live here lol. I came with my husband to celebrate his birthday and we had such an amazing time. The ambiance and decor is extremely beautiful and clean! We got to experience staying in two different rooms by choosing to stay an extra night we had so much lol. Both rooms were extremely beautiful our first was large with a king size bed and sitting area on the other side. His and her sink in the bathroom large walk in shower and a closed off toilet area. We had a view of all the pools and it was gorgeous. Our second room had a large walk in shower with a seated bench a steamer and 3 shower heads, double sink, a king bed, a deep tub with a temperature monitor and a gorgeous fireplace you can change the colors on via wall panel, a separate wall panel also operated the drapes but on that side we had a view of the roof and the hotel driveway. Now for food we ate one of the restaurants on the location Biscotti's the food was amazing and our servers were great. We ordered Chicken Alfredo(10/10 filling and flavorful), Prime Rib Sliders(10/10 flavorful, tender juicy and filling) Chicken Wings(10/10 perfect crisp and flavor) Chicken and Pineapple Flatbread (10/10 Huge slices of seasoned, juicy chucks of chicken and pineapples). We also had room service items, chicken quesadillas(10/10 flavorful, filling and juicy,) Cheeseburger and fries (9/10 patty was just slightly overcooked), buffalo wings(10/10 nice size chicken wings, flavorful) grilled chicken Sandwich( 10/10). Wheeeew now I also noticed this location does have an arcade and with the amount of pools it's perfect for a family with children everyone will have something to do at all times. Next time my husband plan on bringing our children. read more

Feels like Vegas in the biggest little city! We love the ambiance and the convenience of all the amenities in the resort. The Peppermill is our go-to hotel when we're in town. read more

it's ok but customer service is very low. I am a good tipper but never heard a thank you from the valets and they misplaced my luggage. But more serious issue is when I reported a security incident .A group of men kept knocking at my door saying they were hotel staff and they needed to come in . I callled front desk right away . Security never responded!! This place is not safe !! . I can't believe the manager told me that they can't control how other guests behave on the property. They couldn't find any record of me calling to report this incident either . I should have called the police . Don't stay here!! read more

Nice place. Just do not like the resort fee. Plus our room did not get cleaned once and we stayed there for 3 days

My family and I have stayed at the peppermill for the last 10 years, but things have honestly gone downhill (regardless of all the fancy surface level upgrades) that we will be choosing Atlantis or GSR in the future. Twice in the last year I've stayed here and been woken up in the early hours to extremely loud construction. It's of my opinion they simply shouldn't be putting people in rooms where there will be hammering and power tools at 8 am. There are multiple towers here -- they shouldn't be putting people this close to active job sites. Or at the very least, start power tools when people are checking out at 10-11 am which is much more reasonable. It's poor business and a very cheap experience. They don't preface this on the website or calling when making reservations. So you get all the way here and you just have to deal. The restaurants are decent but not worth it to us anymore. The machines have also seemed to take a downward turn, and they've replaced any fun and unique machines with the same old bullshit. read more

Stayed here back in Febuary a week before Valentines day with my partner. We had a fairly decent time, the prices were as expected and the suite with the large tub was pretty nice, plus the steam shower is great. That being said, half the tub controls worked, one of the bubble tubes on it produced no bubbles and the working controls stuck and had to be toyed with to get it to twist properly. The main contention point came after cleaning the room and organizing a bit to make it easier for the staff to quickly clean the rest of the room after we left. We had even left a tip for them. In our hurry out, we left my partners stuffed bear of high sentimental value (One she had well over the last 7 years) behind so we called the hotel and they had said if they found it they'd keep it at the desk. OK, well it was not hidden and in plain sight in the room, so I headed back in that evening to be told by the staff that they do not keep things and if it was not thrown away it would be in the lost and found now. So I ask for directions to it, and was given a vague description drawn by the attendant on the map they had of the floor. After twenty minutes of stumbling around another attended wandered up to me and pointed me in the direction. The catch when found, is that you have to call security to come down and unlock the lost and found, with a phone they have on the wall near the office. So after a talk with who ever was on the other end, and a 45 minute wait without anyone showing up, an attendant who obviously was not security tried to flag someone down for me. Could not do so and then unlocked the room himself. Looked through the "filing system" they had and told me no stuffed animals had been turned in and to come back around 4 AM as that is when the shift changes and the cleaners may turn in lost items. Came back the following morning, and no turn in. They told me to put in a request on the website to make sure they keep a look out and to call to make sure. Fast forward two weeks of calling and a return notice -informing us nothing was found but they were going to check the laundry area to make sure it wasn't there- only to be answered by an attendant who told us we need to stop calling and that an email will be sent to us if anything is found. All in all, if you leave something behind here, don't expect to get it returned sadly. The hotel stay was nice, but the run around and loss was sadly not. read more

Its was my first time being at this casino. The casino is beautiful and spacious. I also dying at Chi restaurant. The food was delicious, the next time if I go, I would like to stay in the resort . it's like mini Vegas getaway. read more

We came back to the Peppermill Reno for our anniversary again. Everything was going great until the early hours of 2:30 AM: My husband's wallet came up missing. As you know, there are security cameras everywhere in the casino, and that even if a chip was missing on their end, all hell would break loose. At first security didn't want to check the cameras at that time there was a lack of compassion or urgency. The following morning after insisting and being persistent and new people working @ security they were able to find the perpetrator on the cameras in 15 minutes. They saw the act, found the perpetrator and her info, she was staying at the hotel and as she was checking out they just 86'd her and they didn't do anything more. They let her walk right out of the hotel. If they would have checked when my husband asked in the first place they would been able to recoup the wallet and money. Peppermill had the right to detain people, but didn't choose to do that, even though they had proof that she stole from us. I am very disappointed how things were handled and will not ever be coming back! Nobody reached out to us in management. I'm very sad how this was poorly handled. I didn't feel safe, and I felt like they didn't want to protect their players or the players money. read more

Horrible customer service! Brought up a problem to front desk, they took their time, replied very rudely and did not care or have any empathy whatsoever and this was the Manager. Which makes sense why the lower employees were just as miserable and rude as her. They didn't try to accommodate at all and only care about how much money you have. I frequently visit Reno for 20 years and every time I go back I will never stay here. Atlantis and The GSR at least pretend like you're a guest. Peppermill is the worst casino/hotel in Nevada. I do not recommend to anyone of any status. read more

Watch out for the mandatory hidden "resort fee" at $40/room which just includes a bunch of stuff you normally expect included with your room. read more

Peppermill Reno - Casinos Near Me - Reno, Nevada

What a phenomenal resort. My Joel room was spacious with a large bathroom with shower and jacuzzi tub. Shower had two water heads. Decor of whole premises was tastefully done. The casino floor was separate from restaurants so you did not have to walk in casino to eat. Checkin was great by using kiosk that printed your room key. View from my room was spectacular. Only had a regular room and it was great . For $50 more per night could have received a 550 square foot room. Will return! read more

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It was first time here and I must say I was IMPRESSED, they had everything from arcades, cafes, spa, and much more. This place is huge and has everything you would like. I would definitely recommend this places read more

Came here for a quick getaway for just one night in Reno and I had mixed feelings about my stay here, so I guess I'll just break it down into a few pros and cons. I've heard this is one of the better options in Reno, but being the only time to date I've had a night out at their casinos, I'm not in a position to be able to weigh in on that one way or the other. Vegas has gotten so carried away with their price gouging and abysmal service that the small things they're doing right here were more noticeable and appreciated than they probably otherwise would be. Pros -Complimentary bottled water was supplied in the room in a refrigerator that was free to use! Take notes, Vegas! -There was also no line at check in (on a Saturday night at 6:00, no less) and I was done and on the way to our room in only a couple of minutes. -Bar and restaurant staff were friendly. Food and beverage prices were a little expensive, but not to the point where I felt like I was flat out being taken advantage of. A light sushi dinner for two at a fairly nice tablecloth restaurant for $85 seems completely reasonable. There are places on the strip in Vegas where that will barely get you a burger and French fries! We had a great time and felt like we got at least a somewhat fair return of value for our money, acknowledging that Vegas sets the bar VERY low as far as that goes nowadays. Cons -The decor is pretty worn and dated, but given the price point and age of the property it's not a huge deal, however there's definitely some room for improvement there. -There was only one really bad part, but for me it turned out to be a big one. The place absolutely REEKS of cigarettes. I was a smoker for 15 years and I've been in enough bars and casinos to understand that this is to be expected and comes with the territory. I'm pretty tolerant to cigarette smoke and the smell it leaves behind, but this was on a whole different level. It wasn't just the gaming floor or bars. It was everywhere. There were ashes on the carpet in the hallways and it even smelled like cigarettes in our room in what was supposed to be a non smoking area of the hotel. I wear a CPAP when I sleep at night and I could smell the cigarette smoke THROUGH MY CPAP!! It was completely out of control. I literally thought they had put me in a wing of the hotel where smoking was allowed. When I brought this up to the front desk upon checkout, I got an insincere apology and a comment that the hotel was non smoking except for a couple select floors, which I had been nowhere near. I'd love to give this place another chance because we did have fun, but I'm just not sure I'd be able to stomach it. I don't think I'd be able to talk my girlfriend into going back anyway after that experience. For all that Vegas does wrong, they do seem to do a good job of both providing smoking areas for those who require them and finding a way to keep the air clean and smelling nice for the rest of us. Peppermill should work harder on that. Neutral -I should also note that due to our short stay we did not get a chance to explore the pool area, spa services, or some of the other amenities available, but they did appear to be at least somewhat decent. We were there on a cold February night, and the water in the outdoor pool was hot enough to have steam coming off of it. It made me wish I had brought my swimsuit. Having not actually getting a chance to use the pool though I can't really provide feedback one way or the other, but it did at least look inviting and relaxing. read more

GREAT SPOT FOR BUSINESS TRAVELERS I recently posted about the Peppermill...and wanted to update with comments for my most recent stay. I never made it to the Spa and more importantly I got to test the business center. I had several meetings and needed to print a large amount of materials. The center is open 24-7 with your key card. Fast access to internet. Shout out to NEVADA BLUE who can print out any large map, color and deliver back to hotel or to your meeting address. I like this place and even with the full capacity crowds it's clean clean clean. Ample parking. A shout out to cleaning staff/maids and building and grounds! Many of your smoking guests didn't correctly dispose of their butts and you guys were on it. Thank you. Beds are great and you're not afraid to sleep in them. One of these days I'll actually get to stay here for the restaurants, pool and spa and for now this is a great spot for business travelers with necessary amenities. read more

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Another wonderful stay at the Peppermill. Amazing spa(best in Reno), friendly staff and an array of amenities. And of course, the best steakhouse, Bimini! read more

Peppermill Reno - Peppermill - Casinos Near Me - Reno, Nevada

Overcrowded and not attentive. The pool area is overcrowded with people wanting to get a lounge chair. We were lucky - got 2. But the three seats next to us weee reserved with towels so no one could sit. They were empty for 2 hours. Wait staff should have taken care of that as well as the dirty glasses and plates. the jacuzzis fit 3 people max and there are two and at least 40 people in the room. the relaxation room - same issue I am pretty sure they don't clean towels between uses. Much prefer the Atlantis. read more

Our stay at the Peppermill was great. Due to the pandemic we were able to park in the valet floor. Which was great due to the amount of bags we had. Thank goodness for the bell hop service that helped bring up our bags. Check in wasn't too bad due to the social distancing and cleaning after each guest. The hotel clerk was very helpful in making sure my friend and my room was on the same floor. The rooms were clean and spacious. Considering we were only using the room to sleep as we had our days full of skiing, it was OK. Only gripes were that 1) the shower curtain didn't work properly, so it allowed water hitting it puddle on the floor 2) house keeping didn't come on Sunday (though not a biggie, as we were already checking out the next day 3) the walls and door partition are thin. So that we could hear the neighbors talking and laughing. Overall a great stay. read more

I've been a Peppermill customer for several years. It's the most beautiful casino in Reno. I had the best cocktail server this week her name is Aleiya. She went above and above her job to make me feel welcomed and took my order. Her contagious smile and attitude brightened my day! read more

This casinos look a lot nicer since they remodeled. It's brighter and nice staff. Lot of tables and slot

Everything was as it usually is nice room but our check in process was terrible due to room not being ready until after 330 and the lady who helped us paola was extremely unprofessional and lacked the skills needed to work in customer service unfortunately that was a first i would hate for her to help me again also the are doing construction in the room a couple doors down that was never mentioned. Just a lack luster stay this time honestly. If i was treated better a check in the one star would have been a 4 star read more

Wow! I am not going to lie when I first found out we are going to Reno to celebrate my girlfriends bachelorette party I was a little nervous.. We stayed at the Peppermill resort casino and it was absolutely beautiful everything about it was perfect. We stayed at the Tuscany suite we had the double king !! the room was very clean the bell hopper service was phenomenal The steakhouse located inside the resort was amazing! I will hold a separate review for them on their own page thanks again for having us and we cannot wait to come back soon! read more

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This one of the nicest casinos I've been in. You walk in and there are huge screens showing beautiful places around the world. Every where you look if amazing. From the restroom to the restaurants this place shows it self off. There is a sports book and lots of ways to try and win money. The parking garage is easy to get in and out of. The employees that I've talked with have been friendly too read more

Peppermill Reno - Hot August nights - Casinos Near Me - Reno, Nevada

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We love Peppermill because they love locals!! Sign up for a players card and you get 20 percent off pretty much everywhere including the steakhouse and the hotel rooms!!! I booked an imperial suite for hubbys birthday. Isha helped me with check in (very long line but guessing cause of the Veteran's Holiday weekend) and gave me a corner room which wasn't quite ready but was worth the wait! It was beautiful and large and had a mini wet bar and jacuzzi tub. It had a nice large bathroom with a sauna type shower. It is in the older tower but you can't really tell the halls seem to have been redone as well as the entryway to the elevators when you first get on. I have also stayed several times in the Tuscany Tower - major one was for my bachelorette party and I rented the 1,225 sq ft villa suite which was amazing and perfect with a full kitchen and living area. On the casino floor they have this cool new "selfie background" that you can pick somewhere in the world from their list and the screen becomes what you chose - we did Africa with a lioness in the background it was so fun I wanted to do them all but I couldn't force these nice perfect strangers to stand by to be our photographers for the night. Also - fireside lounge. Just go and relax and have a drink and listen to cool music!! We will be eating Thanksgiving dinner at Romanza which I have never been to and I'm excited. Valet is on point. Peppermill is my favorite! read more

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Their Oceana Restaurant is really good, the service; not so good. I have eaten there many, many times and usually the service is fine. About 2 months ago this waiter was too busy for us two, The busboy was the best. He accommodated us with everything we needed, while the waiter was lavishing the party of 6 next to us. read more

Beautiful resort, huge inside with so many machines. We actually got lost a few times, I have never seen so many slot machines.

The stay was nice, but I almost felt dirty there at all times maybe it was the rooms being so extra. We had a suite and it was nice, I am more simplistic in my Taste and that is not what this place had to offer. read more

We stayed in the Tuscany tower for two nights. The room is very spacious with two king beds. We had a Mountain View which was really nice with the snow falling. The bathroom has a shower and jetted bath tub. The housekeeping was very nice and accommodating. Highly recommend. read more

If I could give them zero stars I would. Hotel is nice but Rude and incompetent staff. Checked in at 4pm didn't receive keys until 8pm. Was told I would be notified when the room was ready and was never notified. Rather than staff trying to help rectify the issue they were condescending and did not care about our situation. Was told "check in is at 3pm that doesn't mean we get access to the room upon check in". But I'm sure they expect us to be out of the room by 11am check out time. SAVE YOUR MONEY and TIME don't book a stay here if you value getting into your room timely. read more

Avoid at all costs! Fraudulently charged me almost $1,000 for alleged "damage" to the TV. There was absolutely zero damage to it when I left. After I complained, they opened an "investigation," then later removed the charge with no apology. read more

4/5 for the service & cleanliness 3/5 for the dining and massage My boyfriend and I wanted to have a mini-vacation for his birthday. Check-in & check-out were efficient. After we received our key, we relaxed for a little bit before our massage. When we got back, we ran into a little incident with our room. They were able to quickly offer us an alternative room. I appreciated the quick service & flexibility they offered. Our suite included a jetted bath tub. The dining available was good. Everyone was polite & helped with accommodations as needed. All-in-all, this place was great. Efficient service & great flexibility. I appreciated my stay there. read more

Amazing service, great staff over at the casino area, rooms were clean and modern looking definitely recommend this place if you haven't yet!! read more