This review is just a huge shout-out to Michael! I did an online order for same-day pick up for a…read morecat cone of shame (my kitten got spayed earlier in the day and was trying to rip her stitches out, and the soft cone we got her was not working, so I was frantically trying to find a solution before she reopened her incision site). I called the store to ask about my order-- Michael picked up and let me know that they would fulfill my order ASAP. They even called me back to let me know that they did not have some of the items I was looking for, and went as far as to reach out to other locations to see if anyone had what I was looking for. Throughout the entire experience, Michael was so helpful, I can not thank them enough!!

The service is acceptable, but I recommend absolutely no one to go to their vet service. My dog and…read moreI went to go receive his final shots and microchip. We happened to be only 2 minutes late and they refused to take us and used a terrible excuse. It can be good if you want to but accessories, food treats, pets, etc but our experience with their vet was terrible. (Edit) One other thing I'd also like to mention was the fact that the appointment stated that there was a 10 minute grace period between the appointment time and the time you need to be there. As I said before, we showed up 2 minutes late and didn't receive this grace period time.

This review is for the Petsmart store…read more It's bright, spacious and with a big parking lot. This is one of the bigger Petsmart I've seen. It's not too crowded so it's nice to let my dog scroll through the isles. Staff is friendly and helpful too. During holidays, they have free for pawrents. Good place to come buy any products or toys for your pets.

Amazingly Customer Service & Quality Pet Care at the hotel//daycare!!…read more The hotel staff is the best, and treat my baby as one of theirs. You can watch from the surveillance video to see how they are interacting and playing with the other pet friends. I always get a full report from the staff when picking up Tiger! The storefront carries all of our favorite brands, I just wish they had more deals and specials on brands other than their own!

Picked up a large bag of orchard grass and timothy hay blend, oxbow essentials rabbit food…read more(pellets), and an apple stick bouquet (made with marigold, rose, and cornflower petals), to keep my bunnies happy and healthy! I visited a different location of this chain long ago and never returned cuz they didn't accept credit card payments, which is inconvenient for me. But years later, I'm so glad I returned to Pet Club and gave them another chance. Not only does the Cupertino store accept credit cards (Visa/MC only, no Amex/Discover as of April 2024), but also the place was clean, organized, and stocked full of small animal products, which is rare in the pet world. Sure, they have stuff for dogs, cats, fish, birds, and reptiles too, but I only came here for one thing (well, two if you count both of my bunnies). Offerings include assorted snacks, unique housing, cute and creative accessories, chew toys galore, uncommon food and hay brands, harnesses, tunnels, and other goodies. The employee who helped me provided friendly and efficient service, and there was no waiting on a Wednesday afternoon, which simply added to my positive experience at Pet Club. Needless to say, they're now back on my radar whenever I need bunny treats or supplies for my spoiled but precious fur babies.

The previous review isn't lying with how they treat the yt folks vs poc. I have been coming for 10…read moreyears and the cashier by the name nacho gave me such bed ridden standoff behavior. Such a degrading experience now I will have to pick another location. I guess I have to start going back to petco. This sucks because usually mike and the other two cashier ladies are always kind and helpful. That guy clearly needs more training. Just charge me the .10 for a small thin treat bag for my dogs toothpaste and bones and don't give me a whole lecture about how you will loose your job or get penalties for not charging bags that "will be coming out of your paycheck" WTH lol bs bye

Stopped here to get some pet pain relief for my dog, and had the pleasure of being helped by Katie…read moreA. She was very patient and knowledgeable and helped provide me with different options and recommendations without pressuring me into purchasing any specific item. So grateful she helped me! I usually go to purchase dog treats, but was surprised at the breadth of knowledge that Katie had on the products.

This review is mainly about the pet wash --…read more Left feeling pretty dissatisfied with the wash station. My primary issue is with the dryer. It's not high velocity, and since I have a Havanese with a double coat I spent forever trying to dry him. I regularly wash my pup, and the dryer here is one of the worst I've used at any self-grooming station. I ended up using 2 tokens to get him dry -- which is about 50 mins of bath time. I always take ~30 mins to wash+dry him. Massive time sink to dry him fully. If you're trying to blow out your dog's fur, you also have to bring the dryer head super close to their skin, which not all dogs are super ok with. I'd rather go back to country pet wash, I'm spending the same amt of money (~$30), for half the time. I did try to address my confusion with the store attendants, but they just apologized and said that that's how the dryers work.

Beautiful dog boutique, original designs by the owner If…read moreyou like a dog looking stylish, this is the best place in the Bay Area You can also get matching sets for you and your dogs Great location and the customer service is kind and welcoming

I thought the store was so interesting so I had to go in and see if myself. They actually have dog…read moreclothes and the lady who owns it has a cute malti poo that she dresses up.

Thank you to Audrey…read more Today Bentley was able to get his 1st grooming at Wolf Gang It was such a postive experience for my dog and I . The photo was so adorable, the blueberry dog treats were delicious according to Bentley ! Such a nice location and nice staff , we will be back again . I like how fast the service too ! They are also so organized on check in and check out too . Thanks again , love Bentley

Woof gang grooming in Santa Clara, I highly recommend them! They have way better hours than any…read moreother grooming place. They have numerous groomers that know what they're doing and they are so kind to the pets and to the clients. Rose did Gordo's groom and I love it! She was so nice to him and Gordo is a very shy dog. It takes time for him to warm up to people. We'll definitely be back!

Went in randomly to ask about their grooming services and get some treats while I was running some…read moreerrands on Santa Cruz Ave. I was instantly greeted with kindness and they were super helpful in answering questions for my babies who have had some bad grooming experiences at other places. I was given options, reassured, and they found time to let me bring them in. Took my babies today, and I was super happy for them! The process was easy for me to drop them off, and they were instantly greeted with happy smiles and love. It took a lot less time than expected, we only did a full bath and blow dry. My babies have never been this soft!!!! Truthfully, the price is more expensive than I'm used to. After today, I really feel that it's worth it! Typically after a grooming session, they come home and are really anxious or sad. Today, my boys came home and were their usual selves, relaxing and playing! Thank you so much to the Bow Wow Meow team!

Beware: I try to hop at local stores. Very nice store and well stocked. However, when I checked…read moreout the marked price did not match the price rung up on the register. The clerk did not honor the marked price and gave me the options of putting it back or paying. While I did pay the higher price, the interaction left me thinking I just need to order things online.

Appreciate the staff and how friendly they were from me walking in the door to checkout, I was…read more"welcomed in". Almost overwhelming how much of a variety of cat litter they have. Knowledgeable staff helped me pick out pine pellets for my cat and yak cheese stick for my puppy. I appreciated the assistance with everything. Thank you.

Well? Another great place to go get your pet supplies. I went in today 6/25/2026 and was assisted…read moreby Eli S. What an awesome Gentleman and knows how to treat his customers!!! I went it to spend a couple of bucks and walked out buying more than what I came into purchase! Yes! I will support Petco for years to come just because of people like Eli!!! Hats off to you Petco!!! You Hired JUST Right!! Thank you Eli and Petco!!! Jim H.