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    Petco

    2.7 (204 reviews)
    Closed • 9:00 am - 9:00 pm

    Services - Petco

    Bath and groom only

    Petco Photos

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    Reviews With Photos

    Lisa D.

    Seriously, the woman with black hair who manages (?) the grooming here is AWFUL. Amanda, I believe? I loved Laura, a groomer who worked here for several months -- she made my peke a poo look adorable. After she left, it's been a train wreck to get an actual appointment that truly holds (they reschedule all the time), and today the "manager" refused to allow my dog to get groomed because he's "senior." He's also very healthy, very friendly and very cute. When I countered that I had never heard of this policy, she went into a long-winded speech about Petco's "senior pet policy" and then started to raise her voice at me when I questioned it. I'm a long time Petco customer and I'm done. Chewy and PetSmart, I can't wait to get to know ya.

    Freshly Groomed and Seriously Adorable
    Meenakshi T.

    Amanda did a great job grooming Leia ( maltipoo).We went back to the grooming salon after a year and she was super friendly, gentle with out nervous pup and made us comfortable about the process of leaving her there. We couldn't be more grateful and can't wait to take Leia back to the Petco Grooming Salon when it's time for her next groom back to Amanda. Pro Tip : Download the Petco app on your phone for a 20% discount off a full bath and groom

    Mx H.

    Official complaint mailed to Departments of Justice - Consumer Complaint against a business / corporation: I went to buy a turtle from Petco location 1313 in San Mateo on Aug 19, 2024. I got everything (tank, light, food...for the turtle) the sales girl recommended which added up over $450. During the contact I asked her questions about the age and gender of the turtle I picked, she could not provide any of the info, so I got a turtle with no any form of identification, or birth record, or the legality of their vendor. When I asked her who was their vendor bc I wanted to find out more info about my. new pet, she gave me three letters "BPD" said that was their vendor. In that same afternoon, I looked up "BPD" on Google, it shows no pet vendor named this but it showed they represent "Borderline Personality Disorder"! I feel insulted and hurt. Also, during the consultation before I paid I pointed out to her that in at least three tanks for their fishes, located right next to the turtle tank, I saw dead, partial fish bodies stuck in the water filters, where other alive fishes swim by, in the same tank. That scene almost made me vomit, and there was a mom and a little girl shopping there too. When I pointed out this problem to her, she just said "Oh" and turned around. If I was a mom, I will feel furious bc I bring my kid here for picking up a pet but if my kid saw this disgusting scene I will definitely worry my young kid will get negative impact in their mind. Obviously this store does not care, neither the cleaners of the place they keep their animals, which are also lives like us humans, nor the impact that might do to the young kids. But I still got and paid for all she recommended and I made a $25 donation at check out for Petco. She recommended me a future 15% off membership and I got it too. When I got home, I found that the food for the turtle is expiring in Oct 2024. Based on my own online research, seems that these turtles must all be purchased from vendor with a license and must show they obtained (fishing) the turtles legally. While none of the Petco employees I contacted with could provide me a full name of the vendor except "BPD", which is a mental disease. The GM even said I was yelling over phone but actually I just politely but firmly asked for what I deserve to know. This GM gave me a number to call for info and it connected me to Petco customer service, again, they know nothing about their vendor. The agent I talked to over the call promised me someone who can help will call me back the next day. I waited for 24 hours, no body contacted me, so I called Petco customer service again. They asked for my email address for follow up, that was 4 pm,, Aug 20, I told her I will only wait un til 9 pm the time the store closes. Now 9 pm, I received ZERO email ZERO call back from any of them. I request full amount refund, for first, I dont trust their service or product no more, based on how they treated consumers; second, I am very angry about how they treat lives, they keep alive and dead fishes in the same tanks and when I pointed out to the sales assistant she showed she did not care. Also, based on my online research combined with my observation on the turtle I got, this poor turtle is very unhealthy bc his shell has a lot of pits and cracks, which indicated this turtle` health condition is bad, and according to his rings on the scutes, he should be around 6-7 years old (the sales assistant told me they got this turtle a few weeks ago) and he should be a male based on the shape and length of his tail. The employee is not well trained, not responsible, nor respectful. So I request full refund, but I still want to take care of this turtle for his health, so I can step back to request the full refund minus the cost of the turtle itself, if needed. I told the customer service all these and they said the conversation was recorded and will be handled, a proven lie bc I called twice, no one followed up back to me as they promised.

    Storefront
    Cristina C.

    This is located in the Bridgepointe Shopping Center so there is plenty of parking, I always do an online curbside pick up at this location. They 90% of the time have the kibble and treats that I get for my dog which is great since I experience stock issues at other Petco locations. I call and park out front and the staff brings my order out and places it in my trunk. I also love that they provide a discount online with this option. I would recommend this location.

    P shopping carts avail Staff stays on their phones instead of helping customers who need assistance, watched one female employee rolling her eyes and gossiping about me then at check out she pretended to give a **** about helping me, knowing another employee had done the work, stepped up and actually provided customer service. If I hadn't had a gift card to use up, I would have walked out without spending a dime. What a huge disappointment! Happy to shop elsewhere!

    Starving bearded dragon with feces all over his tank

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    6 years ago

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    14 years ago

    Took my Schnoodle in for a trim and she came home with fleas.

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    Ask the Community - Petco

    Where do you get your birds like budgies from, and how often are budgies available in store?

    Thank you for your inquiry Juliana W. We suggest contacting your local store directly to receive the most accurate information about the availability.

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    Review Highlights - Petco

    “Rebecca, the lady at the cash register was very nice.”

    Mentioned in 4 reviews

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    Petco - petstore - Updated September 2026

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