My boyfriend and I took our puppy for grooming to this location today and i have never had such a bad experience anywhere before. We get there on time and mind you this was our 2nd time rescheduling after going there a week before. The first time we had to reschedule because we got there late and that is totally on us. But this time we get there 20 minutes before and Diana had the nerve to tell us that she couldn't groom our puppy because he was heavily matted and she told us that we should take him to the vet instead. I looked at her and said we literally took him to the vest last Thursday for a check up and the vet did not mention at all that our puppy was matted and needed attention immediately. I think the vet would have definitely let us know if the matting was an issue. The part that pissed me off to write this review was when she said I should bring my puppy to the vet again. She had seen my puppy the week prior and if he was matted that bad then she should have let us know so I could have checked in with my vet on that but she not say anything about matting being an issue then. She was not understanding at all and just said she couldn't groom him. Luckily, I was able to take my puppy to another groomer and they took him in without any issues. I wouldn't be writing this review if the other groomer had also denied us saying matting was an issue. Diana, if you're a groomer and you see a poor puppy that's matted wouldn't you want to help them?? If you don't feel that way, then maybe being a groomer isn't the best profession for you. I request management to please speak to this lady as I see that other people have also been denied service after they show up and given the excuse of "matting" and i don't know if this same groomer but this is not okay! Stop wasting people's time and energy going out of their way. read more

I only came to Petco yesterday because I was in the area and out of sheer convenience. They have a really big selection of all sorts of fun stuff for your pets. We saw the CUTEST english bulldog here last night as well. Lots of variety, but it ain't cheap here. The lady had to page twice for someone to help us take a crate down and we sat around for 15 min while the store clerks chatted up with each other. Not okay. I guess they were friendly, though, to the animals at least. I'll be bringing my new maltipoo elsewhere to get her snacks in the future, perhaps Pet Food Express or a friendlier neighborhood pet store. read more

This review is for the grooming salon specifically. We have been taking our dog here for a bit over a year. The staff is courteous, knowledgeable and professional and we've been very happy with the level of service we've received. read more

Traumatic experience for cat grooming or VETCO cat vaccinations. Probably ok for a dog. My cat was handled pretty roughly by the vet team of 2 women, held tightly by the scruff despite no need to. Cats are vaccinated on an open table in the food aisles, no privacy, no shelter from dogs on leashes walking throughout the area, children running around. I have shopped here often, but wouldn't use the vet facilities...find a place instead that has kind, gentle vets who actually like animals, and a place that offers private room or space as the animals are unnecessarily stressed (like their grooming area up front has). After pet services, you need to go back up to the front of the store and stand in line with other dogs and customers to pay for services, unnecessarily lengthy and stressful. I'd recommend letting customer pay at the area of service with a handheld Stripe machine. Would not recommend. read more

Want to give Dani a shout out for always being so loving and patient with our pets. I have seen her improve from the day she started to now. Giving someone the opportunity to grow and improve is something we all should do. If anyone thinks they can do any better then do it themselves, maybe it's the horrible pet or the owner when your dog does not come out to your approval. I will continue to be your customer with or without Petco! read more

This is the worst customer service, two times I make a booking only to be cancelled / rescheduled last minute, don't waste your time trying to book at this place! read more

I'm leaving a review for the store overall, but I must say a shout-out to the groomer Jeff! He totally made my experience at Petco awesome. I've shopped around for some dog necessities, and this place has got most of the stuff I need, so the selection in my opinion is pretty big! I would appreciate some more variety in Kong toys, but there's a lot of basic toys and items to keep satisfied with. I brought my 1.5 year old beagle by for a DeShedding Bath, and I'm so glad that I got that bath instead of a regular one. Jeff, the groomer, was all-around genuinely nice from the get-go, from the phone call for setting up the appointment to actually doing the job and helping my dog feel more comfortable in general. The DeShedding Bath that I purchased was almost $50, but I feel like it was so worth it! It was a my dog's first bath right when we adopted him. We wanted to bring him home smelling fresh! Jeff also gave my dog a grade of B+ for the grooming experience, and helped give me tips on how to keep my dog from shedding as much and how to help his dry skin (dandruff, boo!!). 10/10 for Jeff! read more

Really bad experience. Don't book Julian in the afternoon. He just wants to get home. After 5 min he decided it was going to take too long and called us back. Mind you, our dog was in the kennel for close to an hour before he started. He told my wife he needed to leave and we should re-book... excuse me?! Granted our dog need more care with some matting. Can you ask for help? You have 3.5 hours before you close man! I was not that impressed with our first experience anyway but we decided to give them a second chance. Needles to say, we will probably won't be going back. Update- 3-31-19 We tried to give them a chance again and they were super rude and gave a lot of attitude while refusing to give us service. All of that in-front of my 9 year old. Thank god it was my wife who went and not me... worst place ever. read more

Extremly disappointing staff and services! We were given an excuse of dog hair being matted and thus refuse to do any service (not even nail cut or anal gland expression). No wonder why this Petco is 3 star rating and I think it should even be 1 star. Not recommending to go at this location! read more

Great service. Love Trent -- He helped us by our first hamster! The guy in the fish area was also very knowledgeable. He was not pushy about selling us fish. He was honest about the work involved. I appreciated that the salespeople really wanted to make sure that people who take home pets from Petco, will in fact care for the pets. It was nice to see that. read more

Petco - Pet Stores Near Me - San Mateo, California

We loved this store! Clean, very well organized and with a lot of choices when it comes to pet food. Prices are reasonable and the location is just great, lots of parking! People who work here are friendly and ready to help, which is a plus! read more

The staff could use a upgrade. There wasn't any around to ask questions and the cashier wasn't very friendly. As far as I could tell, the food was fresh and the store was clean, orderly, and stocked with standard pet items. Note that the prices are not the same as on their website, which is usually a better deal. I'd recommend just ordering online if you know what you want rather than dealing with the store, which is what I should have done. read more

This is one of the best grooming salons I've been to thus far! Monique squeezed Pebbles in same day. I was so frantic she was able to see Pebbles due to my niece getting gum stuck in her fur, unfortunately. Monique was so kind to her and treated her as her own when I dropped her off. She really makes your pet feel at home and safe. She discussed the different types of cuts and lengths I could have her styled with which I've never seen at any of these corporate salons. This was amazing also surprising. She also offered special shampoos and conditioners to help get the gum out prior to cutting Pebbles. She was so excellent. Afterwards when I came back to pick up my Pebbles she was astonishingly beautiful. Her coat was super silky, gum free and she came with a pink complimentary bow. This was the most happy I've been with a grooming salon. Monique is truly the best I've seen and she's so kind and is an expert at her job. I will always come back and see Monique. Pebbles looks amazing and the way she was so calm with Monique I can tell she also loved her. Thank you so much PetCo for having one of the best groomers!!!!!!!!! read more

Wanted to recognize Monique, she does a great work. She knows our dog by the name, always loving and caring. We have visit other places but definitely Monique makes a difference. Highly recommend asking for her, you and your dog will find why. read more

Every associate I've dealt with is very helpful and knowledgable. Especially Trent the manager and Sergio. Thanks to you guys and staff I'll keep coming back! Paula read more

Customer service here is awful! Went in for some salmon treats for my dog...I asked for assistance and was told by the cashier that someone would meat me in the "treats" isle. Wasn't told where the treats isle was, but finally found it. Waited for about 10 minutes looking through all the treats. No salmon treats and no assistance! read more

Don't bother taking your pet here for grooming. Scheduling is a nightmare. They'll say they can't set up your appointment but that they'll call you back and then won't ever call you back. If you happen to luck into getting someone on the phone who will actually set up your appointment, they will wait until the last minute and then cancel it on you. Ive tried to use them for grooming several times over the past couple of years and it has been a miserable experience every time. Very rude on the phone each and every time. Horrible customer service. Do not trust them with your pet! read more

If I could give them 0 stars, I would. Didn't wash dog. Didn't shave belly. Didn't trim face. Totally screwed up the flagging on our dog's tail. There is NO WAY the woman that did the work was qualified to do dog grooming. Only came here as a result of my regular groomer being booked. Lesson learned. Terrible. read more

This is specifically for the grooming department. I have been a loyal customer to this petco for my 2 dogs for over 2 years, until recently. We take our dogs to get the works bath treatment about every 2 months. This includes baths, nails clippings and teeth brushings for about $50 each. Once and awhile, we would ask them to trim the fur on the paws of my long haired dog. In December, I had a 2pm appointment for the dogs for a bath. I arrived at 1:50 to drop them off and I was told to wait until the other girl started at 2 since she would be the one giving them the bath. I said not a problem. The other woman showed up around 2:05. Walked in talked to her co workers about her day, as I stood there with my dogs being ignored still. She eventually turned around to check the computer and I said hello and tried to pass the leashes off to her she said she wasn't on the clock yet and for me to wait for her to go change and clock in. Whats 5 more minutes.. UGH! She then disappeared into the back and took her time walking back again talking to every co worker she encountered. She then proceeded to ask me the weirdest questions about my dogs. Like their ages and if they were known for any issues. I answered and also said that everything should be the same in their files. I pointed out a small cut on one of my dogs ears and she freaked out saying that she couldnt be responsible for what could happen if she washed him. I said then I would take him home. Eventually she took my big dog and rudely said, "Are you leaving that one too?" She never called when they were ready I called them at 530 asking if they were ready since they close at 6. Upon pick up. She told me she did not trim my dogs nails because he was vicious and tried to bite her. I told her no one has had issues before with him and that it needed to be done for the comfort of the dog. She told me I had to wait for another groomer to do it because she was too terrified. (This is a 12 lb daschund.) The other lady eventually came out and she was wonderful. Did it with no issues and he licked her the whole time. What a vicious dog.. I was hesitant to return after this terrible woman's interaction with me and my animals. We decided to try them again in late january because we get it, people have off days and there are other employees. Well, too bad I didn't follow my gut. DO NOT TRUST YOUR PET TO ANITA! My boyfriend dropped the dogs off for a bath same as we get every other month for the past 2 and a half years. Upon pick up... My boyfriend texts me and says, "they shaved Moby." Moby is my long haired dog. Think boarder collie very fluffy and was always complimented on his shiny soft coat that we brush once a week. Needless to say we were upset. Who shaves a dog in the middle of january who obviously has never been shaved before? He tried to speak to a manager to see what had happened but the groomers had gone home for the day and the GM was off. We left our phone number. The sales clerk gave him a $50 gift card. We did still pay for the baths for both dogs. ($100) The GM called me the next day and tried to reassure me. She had said that Anita took it upon herself to shave Moby because he had too many fly aways. I have never heard of such a thing. It is not okay for an employee to make a decision like that without consulting the owners. We were refunded our $50. We never got an apology or an explanation from the groomer. She only works wednesdays and thursdays during the day so we were never able to go in and confront her about the incident. His coat has since grown back very coarse and ragged. Today, I had to run in to Petco before work and the GM recognized my name from the months prior I had asked if Anita was working and If it was alright if I asked her what had happened. She said absolutely. I popped in and asked Anita if she recalled the incident and that i was not attacking her just simply interested in what had happened. She immediately said she didn't remember anything and that it was too long ago. I repeated again I was not attacking her. She then asked if I was the one who dropped them off that day? I said no it was my boyfriend. She then goes "He was the one who told he to shave the black dog. I was just doing what I was told" This is absurd. He would NEVER say that like we have NEVER asked for that the past 2 and a half years they have been coming here. It was completely rude. She copped quite the attitude. I was not going to write this review until she responding like a 3 year old. Don't lie, just say a mistake was made and you're sorry. I even told her I understand mistakes happen. Just be professional and own up. Moral of the story. Horrible staff. Poor communication skills. If you need to go here just be very clear what you need to happen, even get it in writing. read more

I bought a pet rat here in November 2010. She was awesome, no complaints, except she sneezed constantly- multiple times a minute. She was clearly sick, so I brought her back to the store during the return policy- which states that they will take the animal to the vet and have it treated if sick. Low and behold, the vet said she had an upper respiratory infection and would need antibiotics for 2-4 weeks and they would call me when she was ready to go home. One week later I came in to check on her at the store to see how she was doing. I was told by the store manager that she was not only sick, but severely dehydrated and still at the vet and would not be back at the store for another week. I called a week later (2 weeks of treatment) and was told by the assistant manager that my rat seemed to be doing infinitely better and she would be taken to the vet for a final sign off and to call the next day. I called the next day and was told that she was still sick and needed more antibiotics. Later that night I was called and told that my rat was all better and ready to be picked up tomorrow. I told her that I called early in the day and spoke to the assistant manager who said she was still sick. The girl insisted that he must be misinformed because she's all better and ready to go home. Excited but skeptical, I went to the store the next day to get things sorted out. I spoke to both the manager and assistant manager who both agreed that the girl was mistaken and that my rat was still sick and needed treatment. They went in the back, brought out my rat and the paperwork documenting her medical treatment and the vet reports. The assistant manager then confessed that the confusion was probably due to the fact that there are two near identical looking rats being treated. One is mine and is still sick, the other belongs to no one and was doing much better. Although I did not get to hold her, I could tell from her behavior that it was definitely my rat by the way she would not sit still and kept circling around his back and stomach over and over again- something she always did with me. Both of the managers apologized for the confusion and said to call back in another week for an update. I called a week later (3 weeks of treatment) and spoke to the assistant manager again who said that she had shown no improvement and was going back to the vet to be re-evaluated and perhaps have her meds or dosages changed. Several days later I get a call from the same girl as before saying that my rat was ready for pick up that day and the vet gave her a clean bill of health. Again, I went to the pet store and spoke to the general manager who again, said that the girl was mistaken, and that meds hadn't been helping and she was still not completely healthy and to check back in one more week. He brought out the rat again, but this time, the rat seemed different. She no longer had a gray patch on her head, to which he commented that she grew out of it. She was also very calm and relaxed and just lied there in his arms and was not bursting with energy like she was just last week. He said it was because she had been handled so much, she was no longer skittish. Truthfully, I do not think that was my rat. I couldn't see how in one week's time, her color had changed and so had her demeanor. It didn't make sense. And seeing as they had said there was another rat that looked nearly the same, I think it's logical to assume that they mixed them up. I walked over to the rat cage in the store to see if MY rat was in there. Unfortunately, there were 5 rats with similar markings but none with the gray patch. Confused and upset about the constant misinformation I went home. My family kept referring to the rat they showed me as "the imposter." I decided once and for all to buy a new pet rat from somewhere else. I have had these rats for a month and neither of them have sneezed. Still sad about abandoning "my rat" at Petco, I called again on what should have been week 4 (the final week) of treatment. I spoke to the general manager and he said my rat was healthy and ready to be picked up tomorrow. I never showed up and I have never received a call from Petco about my rat or to pick her up since. That's because it wasn't my rat anyway. She was probably put back in the store cage long ago and sold for snake food which breaks my heart. I wouldn't advise anyone buying a rodent as a pet from this Petco, because if they're sick and you want to bring them back for treatment, it will only create more problems for you. The communication amongst the staff is so poor, it's unbelievable and that's even when consulting the manager and assistant manager. read more

I went in looking for some live plants for my aquarium and the PetSmart I usually go to was out of stock of the plants I wanted and I saw Petco had them so I rushed over. I was very disappointed when I saw their plants, especially the moss in small cups. Majority of the moss cups were full of dead slimy plants. Plants that have no hope of bouncing back no matter what you do. I wish I took pictures to show how sad the plants looked, and it wasn't just the small foreground plants that looked horrible, the live plants that come in tubes were brown and wilted and barely alive. I know there's nothing they can do to keep them alive, but at least take them off the shelf. So terrible. read more

I have never been so angry to the point where I would write a negative yelp review...until now. I took my dogs in for their grooming appointment at 11am. One groomer took my Doxie and one took my shih tzu. Knowing that they tend to take a while I asked them if my dogs would be ready around 4 since I had somewhere to be. Both of them reassured me that it would not be an issue. So 4 pm rolls around and I decide to just go in, even though I did not get the phone call that they were ready. I walk into the grooming dept and see that my dachshund is ready, but my shih tzu (Polo) is no where to be found. The groomer in charge of Polo is in front of me holding another dog then tries to hand the dog off to me. I told him that this isn't my do and he looks confused...then says 'oh, I haven't even started on your dog yet...I got these 2 mixed up. I wash all the dogs at the same time and meant to start on Polo. My bad...' So you are telling me that my dog has been in that little kennel for the past 5 hours and all you have done is given him a bath? Something that I could have done at home for free and not wasted my time bringing him there!?! So he goes and gets Polo only for his feet and ears to still be wet...I was so livid I didn't even know what to say. He told me that I should leave Polo there some could finish...but I had to tell them again that I had to be somewhere. They didn't charge me for the bath, which is the least they could have done. They also put someone else's dog collar on my dog, so I had to walk back and give it to them. I am beyond disappointed and am so irritated. I called the store manager and he says he will get back to me in a day or so once he talks to the grooming manager. He was very nice and understanding, so now we wait and see. read more

We were happy the first 2 times we brought our 13 year old Sheltie here for grooming. They were sensitive to her senior needs and didn't want to keep her any longer than necessary. Today was a different story. Michael was very distracted when I dropped her off at 10:00 am. He took way too long checking her in and didn't seem knowledgeable about updating information on our account. Then he forgot to take her from me. Really? And the 7 point check in "exam"? It didn't happen. So, I dropped her off at 10:00 am and got a call at 3:05 that they were just starting on her. Michael gave all kinds of excuses as to the late start. When we picked her up at 4:40 pm we were horrified. This was the worst haircut ever! Not a good showing for 30 years "experience". He cut off everything Sheltie about her. I was ok with a thinning out cut (which she has had before) but not a butchered cut! She looks terrible and not like a Shetland sheepdog at all! When we got home she drank water like a camel - did they not offer her any water all day? This was way more stress than any senior dog should have to endure...and they were not busy when I dropped her off! On a positive note, I also took my chihuahua in for a nail trim. Jeff took her and was so kind and calm with her. If not for him I would not give any stars. read more

Took my Schnoodle in for a trim and she came home with fleas.

Disclaimer this is a mixed review. the first time I brought in my tea cup poodle mix she was matted bad! I knew the only option that had was to shave her. The lady, Diane, whom i believe is the grooming manager was WONDERFUL! Not only did she take her time with my Graysee but she was just a delightful person to talk to. She was on point with her customer service! She did more than what I expected and for a very great price. I could be more satisfied with her service! Because I had a wonderful experience I figured it was safe to bring her back to this facility again. I live on broadway st where there is 3 different grooming facilities I could have taken her to but since my previous experience was so wonderful I was willing to go out of my way to come back. When I called in to book an appointment I requested a face, feet and fanny cut. They told me it should be only 15-20 bucks tops and will only take 20 minutes, which is what i was looking to get. When my boyfriend called in to see what is taking so long they said it will be longer and it will cost $45. I immediately called in because it seems there was a miscommunication. I spoke t the groomer ,who i believe her name is Kelly, and told her that price and package was not what asked when I made the appointment. She catches an attitude real quick breaks down the price and all the adders she decided to tack on. I wasn't too happy about this but I asked how long will it take because my boyfriend who will be picking her up has to go back to work. She tells me it will take another hour and a half (keep in mind she's been there for an hour just sitting there already). I was reluctant but eventually agreed to that time and price and told her I will make it work. She then says "actually I don't feel comfortable grooming your dog. You have to pick her up." I told her "It;s okay ill pay the amount and make it work". She then tells me with with attitude "No, actually its going to go my way and I will transfer you to a manager" I had my BF pick my dog up right away. Considering how she was talking to me on the phone I would not trust her judgment with my dog. Thankfully the manger on duty was apologetic and very nice to me about the situation. Unfortunate that i didn't get my dog groomed before leaving out of town tomorrow. Totally disappointed by this particular groomer! I hope they have some serious actions with her and what is the right way to handle customers. I recommend going WITH DIANE! SHE IS ABSOLUTELY WONDERFUL!!!!!! read more

I really don't enjoy shopping at big box stores and Petco is no exception. I went here for the first time over the weekend because my husband and I are buying supplies for our new puppy. The quality of the merchandise is meh, the merchandising itself sucks (can you please clean up all the crap that's in your aisles?), and the customer service is blah. We picked up a crate for $100...and then when I went home to buy some more stuff on Amazon, I noticed that Amazon was selling it for $40. Needless to say, I'll be returning our Petco crate. read more

I bought two bags of dry dog food for my dogs. Then, one of my dogs started breaking out with a rash. I checked on the bags and both had salmon and salmon oil in them so I returned them. I pulled Ultra (one that was okay for my dogs) off the shelf but I noticed that the end was open and the bag looked very wrinkled. So I went back to get a good one. When I checked the expiration date on the bag, it was July 2011, the exact month it was. Then, I checked every bag on the shelf and all had different expired dates on them. I left them on the floor next to the shelf and went to the counter and told the clerk that I had left all of the bags of dry dog food on the floor because they were all expired. BEWARE OF EXPIRED DOG FOOD HERE. This has never happened to me at Petsmart or Togs for Dogs on 41st in San Mateo. read more

This is for the grooming department anita sucks don't let this lady touch your dog she cant groom if her life depends on it. My dog had the most horrifying haircut I have ever seen. I will be going back to my regular groomer once my dog hair grows back!!! read more

I had the same experience as Mia from Half moon bay with my Sheltie. My wife brought our beautiful dog to this store yesterday and the dog came back looking like a complete and utter wreck - who ever worked on her had zero idea as to how you take care of a Sheltie's coat. I am absolutely furious that this happened. The VP at Petco corp responsible for grooming services needs to pay attention and make sure that the groomers are properly trained or at least have access to materials that say how to work on different breeds. I want an apology and a complete refund immediately. read more

Went to Petco to buy a coat for my dog so I brought him with. I have a 7 year old 15lb poodle terrier mix. While we were shopping a man comes in with a 2 year old husky (apparently named ghost, staff knows him well) who was at least as tall as me on his hind legs (5'4) and somewhere over 100lbs. The dog immediately aggressively lunged at me and my dog, then at a couple with no animals, and another owner and small dog. The husky was baring his teeth, growling, and fighting against his owner who was having a lot of trouble physically restraining the dog. I, and the others who were lunged at, picked up my do and went into an aisle as they passed. I was way too scared to continue shopping because I couldn't tell where they were. They passed us to go up to checkout, again lunging and snapping at me and my dog. I waited for them to officially leave before checking out. I brought this up with the cashiers and this is how that went: Me: "that dog was very aggressive and kept lunging at my dog and others." Cashier: "oh yeah he gets very overwhelmed here" Me: "well maybe he shouldn't be coming here around other dogs. Doesn't seem safe." Cashier: "oh yeah hehe" I'm gonna stick to pet food express and pet club. They care about their shoppers and their pets. read more

This review is specifically for their puppy playgroup/dog training. Their dog trainer is not super knowledgable or personable and can't remember dogs (if you can't remember your clients then that is saying something). She also is way too quick to break up proper puppy play. Never taking my puppy here again. The only decent thing about the puppy group is that it is free...but not worth the time. read more

Firstly, 5 stars to Monique. I was going to make a next week appointment and was told that Monique left Petco. That is sad. My dog has been with Monique for almost 4 years, and I can tell he is always happy to see Monique. Now with Monique's departure, and so many 1-2 star review here to other groomers, I am worry about my dog's next appointment. read more

It took 30 min to return a bag of dog food without a receipt I bought with my pals card a week before. After disappearing for 30 min to look up the purchase in the back (and being ignored by the cashier- it might have been nice to offer to check what was going on...??) the clerk finally came back & said he went through 3 MONTHS of transactions to find it. Well, I appreciate the thoroughness, but since it said it was definitely last Sat or Sun, and it took half an hour, it kinda didn't help. After going back and forth about it, I finally asked him if the bag were purchased at a different Petco store, if he could still look it up. He said no. Seriously? That should have been question #1. The craziest part was then he told me I could have store credit but not cash. ... ... That's literally all I asked for when I walked in 30 min ago. read more

I had an appointment to get my dog groomed here. I brought my jack russel dog that is 4 years old that I have been getting her shaved since she was a year old. Petco would not groom my dog that they dont groom dogs that have hair like my dog has. Also they told me I had cancelled my appointment and I clearly didnt if I was there at the scheduled appointment and Petco called me to confirm my appt. Terrible customer service. Now I know why I go to Petsmart read more

We were THRILLED to find our favorite groomer, Jennifer at the SM location after using her for years at the now closed Colma location... She is very personable and treats our dog like her own and our dog loves her! Now that I've let the secret out, I hope I can still get an appointment!!!! ; ) Thank You Jennifer! Luv ~ Toby read more

I've been shopping at this Petco for years and they use to be very nice and helpful but this new group of workers is horrible. Most of them don't know what they are talking about and they give attitude. Also they are always short staffed and make you wait half an hour or more before they realize that you're there, the store is never very busy so they should be a little more keen to their surroundings. They have this one woman who works there and her name is Barbara, she's some sort of manager but she is just a horrible woman. She talks to you like she is better then you and that she knows more then you and just tries to make you feel like an idiot. I hate dealing with her but every time i go she is always 1 of 2 workers that are there. I will say that they have a pretty good selection of dog food and toys but their small animal, reptile, and fish selections are horrible and the prices are all higher then petsmarts. Their fish selection is minimal, and very high priced for what they have. I always see either dead or sick fish in their tanks. Last time i was there they had maybe 2 or 3 fantail goldfish with dropsy's and when i told the guy he said that he would have to make a sick tank in back and implied that he really didn't want to, either that or he didn't know how. A pet store that carries animals should ALWAYS have a hospital tank made in the back with established water so that they can pull the fish out right away. Also they don't have their fish marked for their temperament like they should, there are dumb people out there that would put glow light tetras with Oscars because they don't know the difference. Their reptile habitats are poorly set up. They had about 8 juvenile leopard gecko crammed into a small tank on sand when they should be on cage carpet substrate and they had a couple of very sick ones in there, so skinny and malnourished that you could see their bones. Also they have a Bahama Anole that is very tiny and they were feeding it large cricket that it clearly could not eat. Next to the Anole was a tank full of baby corn snakes and there were crickets in there. I looked closer and realized that the divider between the Anole and Corn Snakes tanks wasn't fully connected and crickets were escaping through it. Crickets and do harm to corn snakes eyes. They also had no water. On the other side of the reptile habitat they had 3 or 4 Red Tailed Boas cramped in what looked like a 15 gallon tank. The Boas ages were between a year and a half to 7 months old and a tank that size isn't even big for 1 of them. Also about a week before they had a juvenile iguana there that kept having bad sheds and was in horrible condition and the last time i was there he was gone. I had asked the guy there what had happened to him and the said that they had sent him to the vet because he wasn't doing too good but i honestly think he probably died. The worked then told me that they had another iguana in there before him that didn't make it because they cant get the temperature right in the tank. Needless to say i wont be going there for my reptiles. A year ago i had gone there to get a Guinea Pig, mine hadt passed away and i another. They had a very tiny boar in with about a 3 pound boar and he was cute so i asked to see him. The girl took him out and handed him to me, i examined him a bit and realized that he was all cut up obviously from being beated up from the bigger boar, then i had checked his sex just to make sure. He ended up being a she. I told the girl who obviously knew nothing about guinea pigs and she took her to the back. I looked at two more and i decided to purchase them. I took them home and my girlfriend got very attached to them. About 5 days later 1 of them died from an pneumonia,we tried to treat her with meds but we lost her anyway. In our grief we just burried her, I didnt want to returrn her because who knows that they do with the bodies. About three days later the other 1 started showing signs so i took her back to petco to return her so that they could send her to their vet. While i was there i decided that i would try to get my money back for the other one, it was all under their 15 day policy but because i didnt have the body they wouldnt return her. The cashier then asked me if i had a picture of the body or if i could dig her up. I was shocked, I just gave up and left. Then about three months ago i decided to return after not setting foot in there for awhile and wanted to get a hamster. They were all very angry and would squeal and bite and didnt want to be handled and hamsters shouldnt act that way. I don think i will be going there for quite some time. read more

I have yet to be disappointed with a grooming experience at PETCO. The groomers know his name and always look happy to see him. I'm glad Dani, Julian and the rest of the crew are there. My dog seems happy to be there and well cared for while at his appointment. He also looks and smells good when I pick him up. read more

This review is primarily for Brionna, the groomer at this store. I really like HER ( patient, friendly and informative) and her work is great. My Shih Tzu puppy, Chai, is a wiggle worm- and she did a fabulous job on him...(he smelled like Sugar Cookies for days. I even went back to the store to try and buy whatever she used on him). She was gentle and spoke to Chai as if she really LIKED him and enjoyed her job. We are going to call today to see if she is working and can fit him in :-) Highly recommend that if you are looking for a skilled groomer at a reasonable price who has a nice personality and works well with your pet- give Brionna a call. Chai will be back. :-D read more

We have a poodle with unruly hair that we get groomed every two months. Due to Covid grooming stopped & then when they started up again it was hard to get an appointment. Luckily during the hard close during Covid we found someone to assist us to groom our poodle. Well they had a long wait this past few months and saw we could get our poodle in sooner with Petco grooming. Made the appointment & showed up & their response was "you'll need to take him to the vet to get groomed." Which actually means their not willing to do the work or they're not skilled enough. There was a cancellation with our original groomer the following day, we went in & boom done. No vet needed, no issues of taking extra long, etc. So if you have a poodle with unruly hair don't take them here or this will happen to you. Judging people without the history is cruel & insensitive. We have three dogs & love each one and give them the best lives we can. With remarks like this we will never recommend Petco for anything. read more

I normally took my pet for grooming at other places, but since my Golden Doodle was badly matted and needed a bath + groom, and I couldn't get an appointment, I tried to call this Petco location and they gave me an appointment within 1 hour, so I decided to give it a try. I knew my dog was badly matted, so it would be a tough job to keep the cut long, and the groomer said she would cut wherever she could and try to work with me on fixing the matted hair. I was told it would take about 2 hours. In about 1 hour, I got a call saying my dog was ready to be picked up. She showed me on the ground that she did the best she could and cut some of the hair. I paid $100 + $10 tip (more than what I normally paid at other places.) To my surprise, when we got home I found that she just chopped of some hair here and there with multiple dents, and my dog's whole body was still wet and not even brew dry and brushed. My wife and I had to spend more than 1 hours to blow dry and brush her hair loose. Otherwise, her hair would be even tighter and it got dried. Now I knew why they gave me an appointment immediately when I called. read more