I had a great experience here. The facilities were nice and so was the staff. I like how everyone was patient and helpful in giving me as much information on as many animals that I wanted without omitting any of the bad stuff. It was good to get some one-on-one time with the pets in the visiting rooms and outdoors. We fell in love and dog a puppy on our visit. The fee was only $40 (he was a "VIP") and neutering and heart worm testing was free. We're very happy with our pup! read more

Having worked at a vet clinics for nearly seven years, I couldn't be more impressed with the Plano Animal Shelter, The facilities are clean and well organized, and the staff is exceptional -- incredibly helpful and knowledgeable! read more

ALL THIS PLACE WANTS IS MONEY! They would rather put your pet to sleep than to allow it to go back to its home. The prices are ridiculously high if your pet happens to get away from you.The customer service in the lost and found animals is horrible. The ladies are rude and could care less about your animal. I have had nothing but bad experiences here. How the staff that is there now is still employed is beyond me! I would NEVER recommend this place to anyone! read more

ln October, I had to have my very fussy cat, Cali, quarantined for 10 days at Plano Animal Services. I've never been away from my cat since I adopted her at 6 weeks of age; however, Plano Animal Services took a very difficult situation and were kind and considerate towards me for Cali's entire stay. They put up with me calling almost every day to check on her, they gave me regular updates on how she was doing, and even suggested I bring canned food down for her because she was scared and wasn't eating as much as she should. After being quarantined, they even kept her an additional 4 days, free of charge, so I could get her spayed (they only do spays and neuters on Tuesdays and Thursdays. Her quarantine ended on a Friday). The spay went better than expected; the incision site was perfect, with only internal sutures. She was healthy when I picked her up and although she didn't eat as much as she normally would have because she was in a stressful situation, I could tell she was well taken care of. Thank you Plano Animal Services for being non-judgemental and taking care of my extremely difficult baby. read more

This place is the worst shelter I've been to. The staff was mostly unhelpful, all their animals look sick, angry or depressed. The place is dirty, reeks of urine. I have 2 dogs from different shelters. I have a Husky from the Collin county shelter, which is an amazing shelter, all the dogs available have passed health screenings, and look and behave healthy. The staff is amazing, they love the animals! They have a FB page that is always up to date about available animals. The shelter is clean and smells like cats and dogs but not just of urine and poop. My other shelter dog is from the city of denton animal shelter, the people this shelter are just the sweetest. The first time I went the dog I was looking at just got adopted. They had me look at other dogs but could tell none of them were for me. The second time I came I hadn't looked online, and found the perfect little Jack Russell pup, the had us meet each other, didn't rush us, everything work out perfectly.They also do heath screenings , all available pets are healthy. I would definitely recommend these two places instead of this shelter. read more

Our family adopted 2 cats from this shelter. Turns out, these cats we adopted have life long health conditions which can cost thousands of dollars over their lifetime not to mention the furniture and carpet that can be ruined. None of this information was given to us at the time of adoption. The worst part of all of this is the way they are setting these cats up for failure. We eventually returned the cats. Not only did we have to pay to return them, they turned around and reposted them on the website with no information about there life long health issues!! Never again will I step foot in this shelter! Shame on them for being deceptive! read more

BEWARE- Staff is utterly rude and cold. I recieved a call regarding my dog that had been lost for almost 3 weeks. Even though my dog was brought it the night before, I didn't recieve a call until the late morning after. I had provided my contact information and pictures of the dog weeks prior, so it baffles me as to why they waited so long to call me when my animal was in critical condition. My fiance and I rush to go pickup our dog, expecting that he is in bad shape but might still have a good chance at survival. When we get there, he is in terribly bad shape and all the staff is reccommending to have him euthanized. There was no vet on staff that we could talk to as to why they all were telling us to put him down. Our normal reaction is we were very shaken and sad, and had to step outside for a few minutes to calm down and discuss options. When we came back in, this blonde female named JP came out to talk to us (I can't even call her a human being, because a human being wouldn't treat someone so bad). I stood there shocked as she was raising her voice at us, telling us we had to make a decision right now because this dog is suffering and it's cruel. Of course we were trying to make a decision as soon as possible, but the choice to take him from the shelter to a vet at a moments notice or euthanize him is also a big decision and we needed only a few minutes to decide! But no apologies to us about how they waited over 12 hours to call us with the news about having our dog brought in by someone who found him. No apologies about his condition or sympathy. The only good person that I got their name was Carrie. She witnessed how horribly we were both treated, and with no sensitivity about our situation. I would never take my animal here or adopt my animal from here due to this experience, I hope no ones lost dog ever ends up at this shelter as he should've been given an IV immediately due to severe dehydration and they did not do that. read more

Plano Animal Shelter, I don't think there are enough bad things I can say about this place. Plano animal shelter has provided us a service to rescue and get dogs from for 6 years. 6 years ago we received a dog that someone was going to dump on the street, my mom took her in being the loving vet tech that she was, but when the dog became vicious with our other dogs and ourselves we decided that she needed a home that could meet her needs, so we gave our rescue dog to the shelter to get a proper home. Then 4 years ago we tried out a dog for my brother that we adopted from plano animal shelter. When it didnt work for our family because of our other dogs, we respectively returned it knowing that they could find it a better home. Now we have been searching for a dog for me since mine passed away. We looked at all the animals and found the perfect dog, for our other dogs, and for the personality I needed. Except after my mom waited for 2 hours in the freezing cold to be first in line to adopt the perfect dog after four days of them convincing us that we could buy her if we got there first on Tuesday. They told my mom that she could buy her now and bring her home on Thursday. After my mom played with her and was convinced that it was the perfect dog, she went to the front desk to sign the papers, and they told her that she was not allowed to adopt any puppies because we had rescued one dog and returned another to find the best homes for them. Plano animal shelter obviously does not promote finding dogs the right homes if they are going to penalize you for rescuing dogs from potentially dangerous situations. They rejected a perfect adopter. My mother has experience with dogs her entire life, as well as everyone in the house, she is a vet tech and has been for many years, has a full-sized house, and an owner that regularly walks five miles. Not only the fact that they told us we could adopt this dog and lie about her being able to be picked up today but got the hopes up of a grieving girl who just wanted the hole filled in her heart. Many shelters accept rescue dogs but this one will give you a penalty any time you do. Plano animal shelter does not believe in having dogs find the right fit for them. So we rescued ONE dog from getting dumped on the street, and returned ONE dog because it didn't fit our family. If there is any possible chance not to adopt from here; TAKE IT! read more

I can honestly say that almost every animal in my life was adopted from this shelter (with the exception of my current dog, whom we found, and had checked out at this very shelter, come to think of it....). When my family first moved to the area almost 20 years ago, one of the first things my parents did to help us cope with the move was get us a dog from this shelter. I still remember that wonderful dog with the fondest memories, and every other pet we've ever had has been a rescued animal from this shelter. They have always been clean, well-cared for animals, even when you can tell that their prior circumstances might not have been the kindest. We've also been appreciative that all of our adoptions have included the basic shots and vaccinations, and that they are already "altered," and more recently, micro-chipped. You can really tell that these people really care about the care and welfare of animals, as several times here recently I have been in looking for a new companion for my current fuzzy friend at home (who can be a little temperamental with new dogs, so it's been interesting). They not only understood my need to be a little more selective, they gave a lot of helpful advice about introducing animals to new friends, and showed a lot of patience while I asked a lot of dumb questions. They even encouraged me to bring my dog with me next time and let her be introduced to a new friend in the little visiting rooms, so I can pick the one she bonds with the best! All in all, I love this place, and if it weren't for the fact that I fall in love with EVERY animal here every time, I would be here at least once a week! read more

I have not adopted from the shelter, but have had experience with the shelter because we have donated food, etc. and also found several stray dogs that we ended up taking to the shelter, since we could not keep them until the owners were found (we have two dogs of our own). The shelter employees are very nice and helpful. The facility itself is very clean considering how many animals they have there. Yes you will see some dirty cages, but you will also see them cleaning and see them taking the dogs outside to the play yards to go to the bathroom and stretch their legs. The outside play yards are big and you can take a dog out there just to hang out and visit. One of the strays we found was never re-claimed by his owner, and after posting signs and contacting numerous rescues hoping someone could foster him, he remained at the shelter for a few months. His forever home came last month and he was adopted by a loving home. The other two strays we found were re-claimed very quickly. I don't understand people complaining about paying a fee to get their dog out, when they should have had their dogs secure in the first place, then they wouldn't end up at the shelter. The strays we found were lucky they were not run over by a car, or worse. We were told this shelter only euthanizes due to aggression or health issues and that is such a positive thing to hear about a city shelter. The Plano shelter has our continued support. read more