would give it zero stars if I could but damn I bought a car here a while back and I was driving it…read morefine for a few days then check engine came on and mind you it was at night so I couldn't go (7:30PM) then driving back home my engine blew I was devastated and worse part I had to pay 4k for replacing the engine and all other components which me a mistaking I regret paid and it took them 5-6 months for them to replace then after I got it I had problems again I open the hood and there was oil leaking from the left side of the engine and my car was in limp mode meaning it would not drive for over 18mph I took it home removed a spark plug and then it was all covered in oil all 6 of them then I replaced it and it was gone but still a check engine in conclusion there highly unprofessional yes they will approve you actually anyone because all they want is your money plsss stay away from here idk how there open it's ridiculous.

My experiences working with auto shops and car dealers has been pretty bad in the past. So to meet…read moresomeone like Mori at Daytona Motors has been a relief! Lets just say that in regards to pricing and financing hes still a sales man and wants to make his money. However, I am very happy that he worked with me because my credit is not so good. i was able to finance "in house" a decent car at a decent interest rate. I did have to put down a hefty down payment but it worked for me because I drove off in a 740i and I love my car! A couple days later I started having problems with the car. Mori, instantly agreed to take care of the problem, eventhough I had bought the car "as is". He promised me that no matter how long it took, he would rectify the problem, and he has. 6 months later, I was finally able to figure out what was wrong with my care and Mori didnt hesitate to credit my account the cost of the repairs. Making my payments every month has been easy and stress free. I just call in and provide my credit card payment. I have been late by a day or two and its been NO problem! Thanks Mo and Mori and Daytona Motors!

SCAM - he cleared out codes prior to selling vehicles three hours of check engine light came on…read moreand when we the dealership, he refuses to pay for labor and parts that are needed. DON'T PURCHASE A FROM . NO CUSTOMER SERVICE WHATSOEVER AND RUDE AS HELL.

I recently, no more than 2 months bought a car from rays auto, the key stopped opening the…read moredoors.Was he absolutely no help, uninterested in trying to be, I now have to take the car to the shop.

5 Star Service from Mike…read more I was incredibly hesitant to buy from a dealership after having a stressful online car-buying experience recently, but I am so glad I walked in and connected with Mike. He told me to just write "Mike did a good job," but he deserves way more credit than that. Mike was genuinely kind-hearted, took the time to actually listen, and patiently answered every single one of my questions and concerns. He didn't pressure me at all, which made the whole process stress-free. If you're skeptical about traditional dealerships, go see Mike at Hilltop. He completely changed my perspective and made sure I walked out with the perfect vehicle. Extremely grateful and love my new ride!

My experience at Hilltop Kia was great. It was a very smooth process and almost all done before I…read moreeven came to the lot. Mel was great in helping me get the exact car and model I wanted. Also a very cool person. See her when you're looking for your next Kia. :)

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

From nightmare to my hero!!!…read more I recently had a car buying experience at Hanlees Hilltop Hyundai that started stressful and a feeling of being taken advantage of by misleading tactics and hidden contract costs. As a single parent and a caregiver for my elderly parents and my son with special needs, I was at their mercy to take care of me since I didn't have the time to take care of anything else. Well needless to say I was duped! I was so ready to walk away from the Hanlees group entirely. Everything changed when I got a call from Jim Totah, the Director of Sales Operations. Although the issue began at the Hyundai store, Jim is located at Hanlees Toyota, and the difference in management and atmosphere was night and day. From his very first message, I could hear a level of sincerity and kindness that reminded me of an uncle or a grandfather(someone who cared about me). He didn't treat me like a "sale" he treated me like a neighbor. He understood my hesitation to return to the Hyundai location and graciously met me at the Toyota dealership instead to ensure I felt safe and comfortable. Jim is a true hero who restored my faith by personally sitting down with me to go through every single line of my contract. He took the time to listen to what I needed. He said he wanted me "to be happy" with my purchase! He corrected several significant financial discrepancies that had been added to my initial agreement at the other location. Once we reached an agreement, he introduced me to Felipe Cortez, the Sales Manager at Toyota, to finalize the paperwork. Jim was right to have total confidence in him. Felipe is a complete stand up guy and, like Jim and myself, he too grew up in San Francisco. I felt 100% respected working with both of them. They ensured my 2026 Santa Fe included the full 10-year/100,000-mile warranty and the 3-year maintenance I was originally promised, all while bringing the total cost down to a fair and sustainable level for my family's budget. Jim Totah is a man of his word and a true advocate for the community, and I am so grateful he and the Toyota team gave my first car purchase a second chance at such a positive outcome! I will absolutely be recommending all of my family and friends to visit the Hanlees Toyota Hilltop location for future fair, honest, and transparent purchases.

My husband and I came to Hanlees Hilltop Toyota for a scheduled oil change and were very…read moredisappointed with our experience. Despite having an appointment, we were told it would take over three hours for a simple oil change, which was frustrating and unexpected. We had intended to bring both of our vehicles in for service, but because of our interaction with Jenny Williams, we ultimately decided to leave. When we asked questions about fluids and oil recommendations, Jenny was rude, dismissive, and unhelpful. Her tone and facial expressions--including smirking and looking at us as though our questions were foolish--made us feel talked down to and uncomfortable for simply trying to understand the service being performed. Customers should be able to ask basic questions without feeling belittled. Between the excessive wait time despite having an appointment and the poor customer service we experienced, we chose to take our business elsewhere. It was disappointing, especially since we came prepared to service both cars. I expected much better professionalism and respect from a dealership service department.

They got ridiculous prices on low quality vehicles and terrible customer service wouldn't recommendread more

Horrible Customer service !!!…read more After browsing around for 30 minutes without getting any assistance a salesman rushed passed me and my family, when we asked if he worked there he rudely responded "I'm busy". I wouldn't recommend unless you want to be treated disrespectfully.

Clearly the Hilltop dealership has issues, but our experience with saleswoman Alana Brown could not…read morehave been more positive. She is smart, well-informed, friendly, and not pushy at all - a delightful exception to the car sales stereotype. Even though we ended up not buying the Ioniq 5 at this time, we would gladly work with Alana again if there were an opportunity.

ZERO stars if I could…read more The service representative in this department here is deplorable. The reprehensible way that my elderly parents (over 85 years old) have been treated is abhorrent. Marinca Morales is a complete disservice to anything "customer care" related, entirely. She is devoid of all common courtesy and incapable of anything akin to acceptable customer service. Her tactics are rude, uncaring, intolerant and evasive. Her emails are brief, back tracking and counter to previous ones. The lack of transparency in billing is appalling. There are multiple unauthorized, egregious and un-agreed to charges on the bill, which required multiple requests to get. Including an extortion fee of $150 a day for undisclosed car "storage" charges. As others here have stated, GO ANYWHERE ELSE but to this dealership for service. Genesis clearly does not care though. There are multiple disserviced customers here logging complaints, and not one attempt to make amends from anyone in charge. Shameful. There is a growing rift between Hyundai and Genesis and thus these cars are becoming ever more difficult to service. Do yourself a favor and DO NOT BUY A GENESIS. Don't even accept one for free. You will regret it the instant that you need to tow your "luxury" car over 100 miles away, just for routine service. If you live in the greater Sacramento or surrounding areas, Richmond, CA is the closest clownship to handle repairs of your "luxury" Genesis. You read that correctly. NO ONE near Rocklin, services these over priced and over rated customer care worth crap, automobiles. Marinca Morales, who works here, is perhaps better suited for working in a junkyard. Her clear lack of empathy and stellar skills at confusion and double talk for senior citizens could earn her an award for most likely to cause a hospital stay in the elderly. (Ask me how I know.) I implore you, DO NOT GIVE YOUR BUSINESS TO THIS STORE. If you have elderly parents, RUN FAR AWAY FROM MARINCA and her epic LACK OF professional customer service practices. If you live in the greater Sacramento area, DO NOT BUY A GENESIS CAR FROM ANYONE! Be safe out there folks. It's getting pretty unsavory at Hanlees Hilltop Hyundai service division.

Got a new truck, Johnny was very straightforward and down to earth about it. I appreciate buying…read moredomestic and Ford for having grace on me as a first time buyer. God Bless America

I was in the market for a truck, full size , american, V8 , 4x4 and the new Ford f150 Lobo was…read morereally calling me. I went to another ford dealership to check the vehicle, test drove it but a day later they called and told me the color i wanted sold. Glad it did because I went to hilltop ford. Honestly got a way better deal there. I inquired online and Shawn Patton called me that same day. Made a appointment, got what i was looking. Shawn was great, very professional and likeable. I didn't feel any kind of pressure at all with her. I highly recommend her. I freakin dig my new truck man!